The Green Residential Care Home

Dad needed a week where I knew he'd be safe and supported while we spent time away. From the first phone call, to initial visit, and then the stay, nothing was too much trouble. Dad was well fed, entertained, socialised, rested and very well looked after. When we came to pick him up, he was packed and ready to go. The staff were sad to see him leave and several residents said heartfelt farewells. Dad wants to go back again and I hope he can. Thank you all.

I am so delighted with the whole experience of visiting the care home. The staff are friendly and helpful, nothing is too much trouble. I am always made welcome. The rooms are airy and smart. Always clean. The food is excellent and tasty. My husband has settled very well, and I know he is being looked after so well.

The home is always tidy, clean and many staff available and on hand. Some outside activities may contribute to the well being of residents and staff making the environment a top establishment!

Mum is brilliantly cared for at The Green Residential Care Home. She is treated with kindness and dignity by all the staff. Every time I visit I am made to feel welcome. Mum tells me she is happy to be at The Green. The staff keep me up to date with Mum's health conditions. I really cannot fault the staff and the way they look after Mum. I can sleep easy knowing she is so well cared for. Thank you!

Excellent care and very friendly staff. Excellent care home, very clean. Well worth the money. Couldn't ask for a better care home.

Wonderful care, very friendly staff. Excellent staff, very helpful. Couldn't wish for a better care home.

The Green Residential Care Home is excellent, all the staff are lovely and go above and beyond for all the residents. The atmosphere is always lovely and everyone has always got a smile on their face. Every time I visit my nan she always tells me how happy she is, films she's watched and activities she has done. She has made lots of friends which is lovely for her.

Our nan is very well looked after, waited on hand and foot. Very clean and very friendly. Always feel welcome. The staff are always happy to help with anything.

The care home is the best care home we have ever come across. So clean with friendly staff and very welcoming.

The staff at The Green do a wonderful job of being professional and caring, all with a sense of humour. The facilities offer large open-plan areas where the residents can walk around as well as smaller more private lounges if they are looking for somewhere quieter. There's an ongoing programme of refurbishment which is continuing to improve the decor and furnishings. The entertainments are varied and suitable. I think the care being offered is about as good as it can get. I would hope that eventually more rooms could be offered with en-suite facilities but I understand the expense and logistics in upgrading an existing building can make that difficult.

Mum is very happy at The Green. The staff are so friendly and caring. I have never been to a home so welcoming. Mum is kept clean and the doctor visits regularly. The facilities are good, the hairdresser etc. I found knowing who everyone was at the start difficult but this has improved greatly over time.

Overall experience good. Friendly staff. Very clean.

Poor communication whilst dealing with head office. Difficulty trying to get through.

She is fully supported, though encouraged to perform the actions she is able to complete for herself. I visit frequently but have been way at times and on my return my mother has been extremely well cared for, I must admit that I have been pleasantly surprised!

Staff very friendly. Always going above and beyond. Always made to feel welcome. Smiles from all the staff. Reception lady is so welcoming.

As a family, we have always been made to feel very welcome and part of The Green Family. My father is treated with humour, care and at all times dignity. Although he doesn't always understand where he is or why. He mostly appears settled and happy in his surroundings. There has at times been an abundance of agency staff who though excellent carers obviously are not as familiar with their charges as permanent staff. This issue is being addressed successfully. I am very pleased with the support care and love my father is receiving.

The Green is a caring, welcoming residence. My mum has been here for 3 years and experienced many changes over that time, but the kindness of staff has always shone through and the home has adapted to her changing needs. There are generally daily and weekly activities, either through dedicated staff or outside providers. Residents are encouraged to be involved. Singing groups are always a hit. More exercise-led classes could be beneficial.

The staff and management are kind, responsive, considerate and respectful - from the interactions I have experienced and observed. Previously, I have had concerns over staff levels and consistency of the same staff being on shift, but managers are working hard to turn this around, to negate the need for agency staff. It seems to be working.

Overall, mum is happy and cared well for, this is her home and that's most important to me. Lastly, I am listened to as a family member and my views and those of my mum are always taken seriously.

I had a week's respite stay at The Green it was my second stay. All of the staff were fantastic, caring couldn't have done any more for me. I look forward to returning quite soon. Thanks most sincerely to everyone.

Our initial visit to view the home was very welcoming and although it was a very difficult time for us my partner seemed to settle in quite quickly. He is being looked after by very caring and patient staff and I am pleased to be able to visit him at any time when I can appreciate the hard work of the staff there.

Very friendly helpful staff.Still early days and a few teething problems like a plug for the sink.