The Green Residential Care Home

Drump Road, Redruth TR15 1LU
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9.7 53 Reviews
  • The Green Residential Care Home, Redruth
The Green is an attractive home which has had an extensive internal refurbishment, with lots of wonderful spaces for the residents to relax with their loved ones, who are welcome at any time.

At the centre of the home is a beautiful, enclosed courtyard garden, where residents enjoy gardening activities. This summer they’ve loved growing their own produce, harvesting it for the chef to use in the kitchen. There are raised planters for residents in wheelchairs to enjoy gardening and sheltered seating so they can enjoy the fresh air even if it’s raining!

As well as residential and dementia care, the team also offers respite care breaks, which can be pre-booked and are ideal for family carers who would like to take a short break themselves, with the peace of mind of knowing their loved one is in safe hands.

There are lots of welcoming, communal lounges and dining rooms, and a spacious, light and airy open plan entrance room with a piano off the main glass atrium. With so many spaces to enjoy, residents and their families really can enjoy quality time together.

The Green is a vibrant, thriving home where the team is passionate about enriching the lives of their residents with so many activities and experiences. From games and visits from well-behaved dogs, to arts and crafts and baking.

Mealtimes are a real highlight of the day, with an extremely talented chef who prepares delicious, home-cooked meals and even makes chocolates for the residents, as well as freshly baked cookies and cakes every day for afternoon tea.   

The local community is embraced into life in the home, from local singers and musicians to animal therapy groups, who bring along everything from rabbits to snakes. The residents also enjoy regular exercise sessions and appointments with a mobile hairdresser in the home’s salon.

Next door to Redruth Rugby Football Club, The Green is also a ten-minute walk from the town centre.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1599
  • RESPITE Self-Funded Residential Care: from £1599

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1599, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact The Green Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Dion-Jayne Willis (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (21)

Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, The Green do not restrict visits to certain hours of the day, The Green want this to be their home, as much as ours.

The Green Residential Care Home Reviews (53)

Total of 53, showing 21-40
9.7

The Green Residential Care Home has a Review Score of 9.7 (9.652) out of 10, based on 30 reviews in the last 2 years. Over all time The Green Residential Care Home has 53 reviews.

Overall Experience

  • 37
  • 14
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Date Published

53
9
14
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23

Review from Allister D (Son of Resident) published on 20 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at The Green do a wonderful job of being professional and caring, all with a sense of humour. The facilities offer large open-plan areas where the residents can walk around as well as smaller more private lounges if they are looking for somewhere quieter. There's an ongoing programme of
refurbishment which is continuing to improve the decor and furnishings. The entertainments are varied and suitable. I think the care being offered is about as good as it can get. I would hope that eventually more rooms could be offered with en-suite facilities but I understand the expense and logistics in upgrading an existing building can make that difficult.

Reply from Kate Yates, Communications and Content Specialist at The Green Residential Care Home

Thank you for your wonderful review for The Green, the team are devoted to enriching the lives of their residents and will be delighted to read your comments.

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Review from Karen P (Daughter of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very happy at The Green. The staff are so friendly and caring. I have never been to a home so welcoming. Mum is kept clean and the doctor visits regularly. The facilities are good, the hairdresser etc. I found knowing who everyone was at the start difficult but this has improved greatly over
time.

Reply from Kate Yates, Communications and Content Specialist at The Green Residential Care Home

Thank you for your five-star review of The Green; we are delighted your mother is so happy and settled there.

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Review from J E (Wife of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall experience good. Friendly staff. Very clean.

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Review from Vic C (Son of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my father, I have witnessed excellent interaction by the staff with all the residents. All staff are very friendly and do not shy away from any request to assist my father. Every day there are different activities which he is encouraged to join in with.
Poor communication whilst dealing
with head office. Difficulty trying to get through.

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Review from M B (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is treated respectfully. Staff listen to her and engage in conversation as they perform their duties. Their cheerfulness encourages her to be happy and content.
She is fully supported, though encouraged to perform the actions she is able to complete for herself. I visit frequently but have
been way at times and on my return my mother has been extremely well cared for, I must admit that I have been pleasantly surprised!

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Review from B C (Daughter-in-law of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very friendly. Always going above and beyond. Always made to feel welcome. Smiles from all the staff. Reception lady is so welcoming.

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Review from S L (Daughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we have always been made to feel very welcome and part of The Green Family. My father is treated with humour, care and at all times dignity. Although he doesn't always understand where he is or why. He mostly appears settled and happy in his surroundings. There has at times been an abundance
of agency staff who though excellent carers obviously are not as familiar with their charges as permanent staff. This issue is being addressed successfully. I am very pleased with the support care and love my father is receiving.

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Review from Alicia M (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Green is a caring, welcoming residence. My mum has been here for 3 years and experienced many changes over that time, but the kindness of staff has always shone through and the home has adapted to her changing needs. There are generally daily and weekly activities, either through dedicated staff
or outside providers. Residents are encouraged to be involved. Singing groups are always a hit. More exercise-led classes could be beneficial.


The staff and management are kind, responsive, considerate and respectful - from the interactions I have experienced and observed. Previously, I have had concerns over staff levels and consistency of the same staff being on shift, but managers are working hard to turn this around, to negate the need for agency staff. It seems to be working.


Overall, mum is happy and cared well for, this is her home and that's most important to me. Lastly, I am listened to as a family member and my views and those of my mum are always taken seriously.

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Review from S B (Respite Resident) assisted by family/friend published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a week's respite stay at The Green it was my second stay. All of the staff were fantastic, caring couldn't have done any more for me. I look forward to returning quite soon. Thanks most sincerely to everyone.

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Review from M W (Partner of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our initial visit to view the home was very welcoming and although it was a very difficult time for us my partner seemed to settle in quite quickly. He is being looked after by very caring and patient staff and I am pleased to be able to visit him at any time when I can appreciate the hard work of the
staff there.

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Review from Ali B (Daughter of Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly helpful staff.Still early days and a few teething problems like a plug for the sink.

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Review from K W (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming to terms with placing a loved one in full-time care is traumatic, however, what the team at the Green have achieved, for my mum and us as a family, is how to make that process as natural and dignified as possible. We have made a tough decision on Mum's behalf and the response and commitment we
experience from all those who work at The Green gives us the confidence we need to know we have made the right decision.

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Review from Marianne S (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are friendly, caring and make it a nice place to visit. I am happy my father is looked after well in most aspects, in particular the positive relationship he has with one care worker.
However, at times I have been concerned with some aspects of the communication liaising with external agencies
on important matters, hence why I have not given a higher rating.

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Review from L L (Niece of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My aunt is well looked after. On the day I visited she did have food around her face which the carer promptly removed when I pointed it out. She also has a sore eye which was very mucky. Other than that she seems happy and well cared for which is all I wish for her.

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Review from A W (Daughter of Resident) published on 1 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Green is a very bright and friendly place. The staff are very obliging and seem to cope well with dementia patients such as my mother who can be very challenging at times.
Management is helpful when needed although sometimes difficult to contact by phone.

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Review from N L (Daughter of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is very well cared for at The Green. She has a comfortable and peaceful life there and enjoys the excellent meals on a regular basis. The carers are very kind and thoughtful giving her the best life possible with the progression of her Alzheimers Disease.

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Review from L H (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff doing a wonderful job with extremely difficult lady.

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Review from Lynette C (Daughter of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always very attentive towards Mum. Patient, considerate and always cheerful. She is kept fresh and clean at all times, as is her room.


I am informed if there are any concerns whatsoever which puts my mind at rest.


I have marked activities as satisfactory - Mum loved her music, but after

reading minutes of a recent meeting, this is being addressed, so looking forward to the outcome.

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Review from Deborah B (Daughter of Resident) published on 4 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff treat the residents with respect and dignity......the key to good "nursing" care. The staff all appear to enjoy their work......sign of good management. If the staff are happy then the residents are happy.

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Review from Brenda S (Daughter of Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been a resident for just over 2 years.
She is always clean and tidy when I visit.
Staff are friendly.
The manager's door is always open to discuss any issues, of which there have only been a couple. Nowhere is perfect all the time.
Food is of a very high standard with choices.
The building
is well maintained and always very clean.

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Current Review Score: 9.7 (9.652)

Overview of Review Score

The Review Score of 9.7 (9.652) out of 10 for The Green Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.652 for The Green Residential Care Home is calculated as follows: ( (259 Excellents x 5) + (70 Goods x 4) + (15 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 351 Ratings = 4.652

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Green Residential Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

Meet the Team (1)

Dion-Jayne

Dion-Jayne Wills

Job Title: Registered Manager

Joined: 2022

For Dion, it's ‘the beautiful little moments’ at The Green that mean so much to her.


Having worked in the care sector for ten years, Dion absolutely loves her job.


“We want everyone here to enjoy every second of their time with us and, to that end, do everything we can to make this stage of their lives as special and fulfilling as we can,” she explains.


“Our residents have so much to give and I love seeing their confidence and independence grow when they come here. I truly believe in enriching lives and taking care of our residents as if they were my own parents."

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