Kimberley Court

Kimberley Close, Crantock Street, Newquay TR7 1JG
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9.9 72 Reviews
  • Kimberley Court, Newquay
Anchor’s Kimberley Court, in Newquay, is a purpose-built home supporting up to 36 older people to live a comfortable lifestyle. It is located in a quiet area of the town whilst being within approximately half a mile of the seafront and beach.

The home provides a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who require assistance with personal care. Kimberley Court also provides supportive care for older people living with dementia.

The care team at Kimberley Court get to know individuals and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

Show Kimberley Court on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 36 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1495
  • Self-Funded Residential Dementia Care: from £1495
  • RESPITE Self-Funded Residential Care: from £1495
  • RESPITE Self-Funded Residential Dementia Care: from £1495

Our colleagues at Kimberley Court will be happy to discuss our fees and what is included.

These prices are only a guideline, please contact Kimberley Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Carrie Lewis (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Kimberley Court directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (33)

Visiting

  • Visitors are welcome at Kimberley Court.

Parking

  • Onsite parking is available, including disabled spaces.

Kimberley Court Reviews (72)

Total of 72, showing 41-60
9.9

Kimberley Court has a Review Score of 9.9 (9.921) out of 10, based on 14 reviews in the last 2 years. Over all time Kimberley Court has 72 reviews.

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Review from T R (Son of Resident) published on 2 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly and welcoming. Varied range of resident activities.

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Review from Janey M (Daughter of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimberley Court care home is a bright and airy home. The atmosphere in there is of life not death like other care homes my father has been in. All, and I mean all, the staff are dedicated to their work and treat my father like one of their own family. Not only caring for him, but also aware and considerate
to the mental health/stresses and worries of myself, mother and brother. They have helped us so much during a very emotional time.

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Review from D R (Son of Resident) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcome staff and good facilities.

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Review from Rachael C (Daughter of Resident) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home. We cannot fault the service and the staff are amazing, so friendly and always have a smile on their faces. After Dad could not care for Mum anymore we were anxious about putting her in care, the staff made the transition to Kimberly Court smooth and put our minds at rest. Kimberly
Court has now become Mum's safe place and myself and the rest of the family are happy she is there.

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Review from Michelle P (Daughter of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Kimberley Court for 11 months before she passed away. The staff were amazing with her and to us as a family. When she became seriously ill they supported us and helped us enormously. We love them all.

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Review from Jacqueline B (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is provided at Kimberley Court which is essential for anyone entrusting their loved ones to a care system. We all want peace of mind that our mums or dads etc are being cared for in the best way possible when we can no longer provide that care in our own homes. This was my situation as
my mum lived with me but it was becoming unsafe for her due to several falls etc so Kimberley Court gave me life back with the peace of mind she is being excellently cared for.

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Review from P C (Relative of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our relative is very happy and much improved in his health. It is easy to speak to the staff. It is difficult to arrange a lot of activities as so many residents are too frail to participate but staff are aware of this and support individuals as much as possible.

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Review from Shirley R (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff friendly and supportive. My dad has been well cared for and if I have any concerns its dealt with immediately.
Dad is warm and clean and he is very happy. Thank you.

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Review from J J (Daughter of Resident) published on 1 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Kimberley Court assessed my mother and had a very clear understanding of her needs. The staff are very caring, efficient, understanding, patient and polite to the resident and visitors alike. Her room and bathroom are always clean. Laundry service is quick and efficient. The food is a varied
menu and extremely good. Overall we are very pleased.

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Review from Wendy B (Daughter of Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has happily lived at Kimberley Court for nearly 7 years now but has grown steadily more frail over the last 2 years. She has dementia and is now virtually bed-ridden. As I live over 400 miles away, I cannot visit often, but I ring the staff regularly for updates and they take the phone to
her if she is up to talking to me. Her room and bathroom are always clean when I visit, the staff are unfailingly cheerful and take excellent care of her. The food is good, and a wide variety of activities are available for residents' participation. The staff make time to chat to the residents and are always on hand to reassure and soothe anyone who is confused or upset. I would recommend Kimberley Court to any potential residents without hesitation.

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Review from Aileen A (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a hip replacement and increasing dementia, our mum had to make the transition from supported independent living to a residential care setting. I am sure like many families we were reluctant to make this decision but from the moment we walked into Kimberley Court we knew we had made the best
decision for Mum. We have had previous experience of other residential settings with other relatives, and in our opinion Kimberley Court is exceptional. With a huge range of activities and social integration Mum very quickly settled. The staff are professional, committed and always treated Mum with kindness, dignity, respect in a very friendly and caring way. Most importantly Mum was happy there. Mum sadly passed away in April 2018, and the family can’t thank all of the staff enough for their love and support not only to Mum during this period but to the whole family.

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Review from Cathy A (Daughter of Resident) published on 4 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother Christina has now been in Kimberley for 4 years and we are so pleased we chose this home for her. At the time she went in she had dementia but was active. Sadly she has since had several strokes so is no longer mobile and struggles to communicate but the staff treat her with dignity and
patience - we are so grateful for the kind care they give her. I wouldn't hesitate to recommend Kimberley to anyone that needs care. The carers really are kind and thoughtful - a lovely home. Like many people we were reluctant to move my mother into a home, but the staff made extra effort to make sure she was happy and she settled in quickly - we are really pleased we chose this home for her.

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Review from Brian P (Son of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With an on the spot tour of Kimberley Court by the manager showed it to be clean, tidy, well staffed and the rooms are of a good size with en-suite facilities. My mother has settled in well, the staff are friendly and helpful.
I now feel happy that she is in the right place and receiving round the
clock care.

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Review from Linda W (Daughter of Resident) published on 21 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother received excellent care in the 13 months or so that she was a resident. We were especially grateful for the care and attention given during her final days.

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Review from Edwin H (Son of Resident) published on 17 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having viewed a number of care homes in and around Newquay before my Mother was moved from the hospital into a care home, I can honestly say that none compared to the high standard of accommodation and care provided at Kimberley Court. In addition, the facilities provided for the residents and the caring
attitude of the staff made us convinced that we were providing the best level of care for our Mother. All I can say is that If I ever need to go into a care home, I would happily go into Kimberley Court.

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Review from Rachel P (Daughter of Resident) published on 12 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum moved to Kimberly Court Care Home a year ago having been recently diagnosed with Dementia and Alzheimer's.
As a family, we didn't want to place our wonderful mum in a home but once we visited and settled mum in we were so impressed with the facilities, the incredible members of staff and the
level of care which my mum received.
The care given to my mum and to our family was above and beyond anything we expected.
Our mum no longer lives at Kimberley Court Care Home, unfortunately, she passed away as a result of her dementia.
However, our mum was cared for, cherished and really given the best care possible thanks to the management and all the staff.
We have been supported and kept up to date with every step of our mums care and illness from Drs visits to fun events which happen at the home.
In our experience, Kimberly Court care home is outstanding in all aspects of delivering care. We cannot thank the staff enough for all they have done for our mum and for us as a family.

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Review from Ronald H (Son of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is well taken care of. The staff are very warm and friendly. Nothing can take the place of home or others' homes, but this is as good as it gets when it comes to care and more importantly kindness.

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Review from Beverley B (Daughter of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and delighted with the care my mother receives. The staff are amazing and care so much. The food is excellent standard a real home cooked food to restaurant standard.
It is a real delight to see the meals that are served to residents. Overall an excellent home from home care home.

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Review from Christopher B (Grandson of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kimberley Court is an amazing home, with lovely staff, I honestly can't speak highly enough of the amazing work the staff do.

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Review from Graham W (Son of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved in a month ago and the staff have been lovely helping her to settle in as she moved down from Kent to Cornwall. The home has everything my Mum needs right now. Food and the room are lovely and very clean. Mum gets lots of attention which has helped her settle especially as she is unable
to speak at the moment having suffered a stroke. We are very happy we found Kimberley Court

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Kimberley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Kimberley Court is calculated as follows: ( (152 Excellents x 5) + (13 Goods x 4) ) ÷ 165 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kimberley Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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