Trebursye, Launceston PL15 7ES
Owner: Healthcare Trust Ltd
Person in charge: Beverly Dobbin (Care Director)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Dementia • Detention Under Mental Health Act • Learning Disability • Mental Health Condition • Old Age
Specialist Care Categories: Alzheimer's • Bipolar/Manic Depression • Down Syndrome • Parkinson's Disease • Schizophrenia
Admission Information: Ages 50+.
Single Rooms: 29
Shared Rooms: 0
Rooms with ensuite WC: 29
Weekly Charges Guide: Personal Care Single £427 – £1500 (These prices are only a guideline, please contact Penbownder House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Open visiting although mealtimes are protected and we politely request no visitors between 12.30-1.30pm and 5-6pm daily.
parking to the front and side of the building
Latest Care Quality Commission* Report on Penbownder House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Penbownder House has a Review Score of 6.1 (6.131)
The Review Score of 6.1 (maximum of 10) for Penbownder House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Penbownder House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.545 for Penbownder House is calculated as follows: ( (7 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 11 Ratings = 4.545
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.586 Points relating to the number of positive Reviews for Penbownder House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 1 Reviews ÷ 5.8 Target = 0.172 , then divided by 2 = 0.086
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Mary C (Friend of Resident) on Monday 19 December 2016. Relates to November 2016.
Penbownder house is a place in which both staff and residents catered for to a very high standard by my personal experiences when visiting. Lovely facilities and grounds which allows residents to be seen clearly happy and active. Was especially impressed with the maintenance of not only the manor but the surrounding grounds. I would definitely recommend.
How likely would you be to recommend Penbownder House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Satisfactory
Value for Money: Don't Know
Beverly Dobbin, Director at Penbownder House responded to this review on 22 Dec 2016:
Thank you for taking the time to write a review for our service. We as a staff team try extremely hard to ensure the residents who live here are well cared for and have the support which each individual needs to enjoy and live their life, in a comfortable and homely environment.
There are currently no Care Home Idol entrants who have performed at Penbownder House