Longview Care Home

Rosehill, Goonhavern, Truro TR4 9JX

Owner: Arpan Patel

Person in charge: Arpan Patel (Owner)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 24

Shared Rooms: 2

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents

Latest Care Quality Commission* Report on Longview Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 10 (maximum of 10) for Longview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Longview Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 5 for Longview Care Home is calculated as follows: ( (69 Excellents x 5) ) ÷ 69 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Longview Care Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

10 Longview Care Home has a Review Score of 10 (10.000) from 6 Reviews


Average Ratings

  • Excellent
    6
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Longview Care Home?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Longview Care Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother was resident in Longview Care Home between December 2015 and December 2017. I could not have wished for her to spend her last 2 years in a better, safer more caring place. It is well run, clean and comfortable with all of the staff being cheerful, professional and approachable.
Mum, due to her dementia was a very difficult and demanding resident but was always looked after with care, consideration, respect and flexibility as her needs or demands changed.
I was always kept fully informed and was consulted regarding all aspects of her care and was able to visit her at any time that I wished. We, as a family, are very grateful to the manager and his staff who were very supportive through some very difficult times.
I cannot recommend Longview highly enough!

How likely would you be to recommend Longview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Longview has provided excellent care for my elderly father during the last few months of his life following a stroke. It is a delightful 'homely' care residence, with beautiful bright decor and aspect, situated in a lovely location, with a busy but caring atmosphere. The facilities are modern, suitably well equipped and managed to a high standard.
The owners run the home with much patience, compassion and expertise, facilitated by plenty of kind staff members who are always happy and welcoming, with time to give to the residents, regularly on a one to one basis.
There are regular fun activities of music and performance that are very stimulating for the residents and visitors alike. We were always made very welcome to come and visit at any time, and I am so very grateful for the owner's kind support and guidance given to Mum and myself during a rather difficult time regarding my father's dementia and stroke condition. I cannot thank Longview enough for the help they have provided.

How likely would you be to recommend Longview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My dad has been at Longview since November after coming from another residential home that was unable to deal with his challenging and unpredictable behaviour and his needs. The Manager and his team are amazing with my dad. The home is always very clean and well maintained. Dad is always clean and tidy. The staff are very caring and know and care for dad and all the residents and their individual needs. And his dignity is always maintained. He has settled in really well and is always happy and involved with the various activities that are on offer. I can’t thank the Manager and his team enough for making a very difficult time for us as a family less stressful. I would have no hesitation in recommending Longview for families looking for a home from home care setting.

How likely would you be to recommend Longview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Mum has been at the home since Aug 2015, when her care became too much for us at home with her challenging behaviour. Mum settled in well at the care home where her needs were met although she was still quite challenging. The staff and manager are exceptional in the work that they do, and nothing is to much trouble for them. The care home is clean to a very high standard. I would highly recommend the care home for anyone looking for a well run establishment.

How likely would you be to recommend Longview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My Dad has been a resident at Longview Care Home for five and a half weeks. He went to Longview from another home that was unable to meet my Dad’s needs/care. He has Alzheimer’s and can be difficult at times due to the nature of his illness.
I feel the owner/manager has managed my Dad extremely well. My Dad has settled in and always seems happy when my husband and I visit.
The Manager and his staff interact with my Dad and treat him with care and respect. The Manager and his team always have time to talk and update me on my Dad’s care. I firmly believe my Dad is in the best place for his illness.

How likely would you be to recommend Longview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My husband has been in Longview for the last 4 weeks, having been moved from another home who could not meet his needs. My husband has Alzheimer's and his needs are quite complex. He has settled in well and seems content. He is always happy and smiling when I see him. I am told he is eating well and gets involved in activities which take place. The manager and his team treat my husband with respect and dignity. I am very impressed with the care and interaction he receives, especially by the manager, as he can be difficult at times. The manager is always available to talk to if I request an update, either in person or on the phone. After my visits, I leave feeling happy that my husband is in the best place to be cared for.

How likely would you be to recommend Longview Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

Submit a Review for Longview Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Longview Care Home