St Mary's Haven & St Mary's Haven Respite

St Mary's Street, Penzance TR18 2DH
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7.9 2 Reviews
  • St Mary's Haven & St Mary's Haven Respite, Penzance
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 46 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Fees set after an individual assessment has been done.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Marie Buckler (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (40)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (10)
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St Mary's Haven & St Mary's Haven Respite Reviews (2)

7.9

St Mary's Haven & St Mary's Haven Respite has a Review Score of 7.9 (7.859) out of 10, based on 1 reviews in the last 2 years. Over all time St Mary's Haven & St Mary's Haven Respite has 2 reviews.

Overall Experience

  • 2
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Date Published

2
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Review from David S (Son of Resident) published on 22 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of this exceptional care home. From the moment you step through the doors, there is an atmosphere of compassion, professionalism, and genuine warmth. The staff are not only courteous and attentive but also demonstrate remarkable care and respect in everything they do. Their
dedication to the wellbeing of the residents is truly admirable. The standard of care is outstanding, and I have absolute peace of mind knowing that my mum is in such capable and loving hands. The meals, from what I've seen, are thoughtfully prepared and of excellent quality - nourishing and presented with care. Every detail, from the cleanliness of the environment to the thoughtfulness of the activities, reflects a home that is deeply committed to dignity, comfort, and quality of life. I honestly cannot find a single fault. We are so fortunate and grateful that my mum has found such a wonderful place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

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Value for Money

Review from Mary G (Resident) published on 26 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since coming to respite I am a changed woman and have really enjoyed my stay here. There is so much to be doing. The staff are very helpful in every way. The food is very good and plenty. Last night we went on a bus ride to see the Christmas lights. That was wonderful. It makes one feel wanted and that's
what we want. It is eight years since I went out so I do very much appreciate that. I hope to spend many more years here and will be happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

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Value for Money

Current Review Score: 7.9 (7.859)

Overview of Review Score

The Review Score of 7.9 (7.859) out of 10 for St Mary's Haven & St Mary's Haven Respite is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for St Mary's Haven & St Mary's Haven Respite is calculated as follows: ( (9 Excellents x 5) + (3 Goods x 4) ) ÷ 12 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.109 Points relating to the number of positive Reviews for St Mary's Haven & St Mary's Haven Respite is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 1 Positive Reviews ÷ 9.2 = 0.109

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about St Mary's Haven & St Mary's Haven Respite

What types of Care is St Mary's Haven & St Mary's Haven Respite registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does St Mary's Haven & St Mary's Haven Respite have?

There are 40 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at St Mary's Haven & St Mary's Haven Respite?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Mary's Haven & St Mary's Haven Respite to the centre of Penzance?

0.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact St Mary's Haven & St Mary's Haven Respite to verify any information. View our terms and conditions. St Mary's Haven & St Mary's Haven Respite has an Basic Service - more info.