St Mary's Street, Penzance TR18 2DH
Group: Anson Care Services Ltd
Person in charge: Victoria Thomas (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 28
Shared Rooms: 3
Rooms with ensuite WC: 0
Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on St Mary's Haven & St Mary's Haven Respite: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 6.6 (maximum of 10) for St Mary's Haven & St Mary's Haven Respite is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for St Mary's Haven & St Mary's Haven Respite in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.6 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for St Mary's Haven & St Mary's Haven Respite is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.574 Points relating to the number of positive Reviews for St Mary's Haven & St Mary's Haven Respite is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.8 Target = 0.147 , then divided by 2 = 0.074
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
St Mary's Haven & St Mary's Haven Respite has a Review Score of 6.6 (6.574) from 1 Reviews
Review submitted from a Postal Card by Mary G (Resident) on Thursday 12 January 2017. Relates to November 2016.
Since coming to respite I am a changed woman and have really enjoyed my stay here. There is so much to be doing. The staff are very helpful in every way. The food is very good and plenty. Last night we went on a bus ride to see the Christmas lights. That was wonderful. It makes one feel wanted and that's what we want. It is eight years since I went out so I do very much appreciate that. I hope to spend many more years here and will be happy.
How likely would you be to recommend St Mary's Haven & St Mary's Haven Respite? Extremely Likely
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There are currently no awards/recognitions posted yet for St Mary's Haven & St Mary's Haven Respite
There are currently no Care Home Idol entrants who have performed at St Mary's Haven & St Mary's Haven Respite
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