6 Regent Terrace, Penzance TR18 4DW
Group: Mr & Mrs J R Anson
Person in charge: Caroline Bunoomally (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 14 Service Users
Registered Care Categories*: Old Age
Single Rooms: 12
Shared Rooms: 1
Rooms with ensuite WC: 7
Weekly Charges Guide: Personal Care Single £365 – £455 , Personal Care Shared (per person) £365 – £455 (These prices are only a guideline, please contact The Old Manor House to find out the exact price for your requirements.)
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on The Old Manor House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Old Manor House has a Review Score of 6.3 (6.346)
The Review Score of 6.3 (maximum of 10) for The Old Manor House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for The Old Manor House in Google's Search Results - more info
b) The score for the number of positive Reviews is 1.7 out of 5 from 1 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for The Old Manor House is calculated as follows: ( (8 Excellents x 5) + (4 Goods x 4) ) ÷ 12 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 1.679 Points relating to the number of positive Reviews for The Old Manor House is based on 1 positive Reviews in the last 24 months and is calculated as follows:
3 = 3 then divided by 2 = 1.500
Target of 2.8 positive Reviews (14 registered maximum number of service users ÷ 5). 1 Reviews ÷ 2.8 Target = 0.357 , then divided by 2 = 0.179
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Sonia B (Wife of Resident) on Thursday 15 September 2016. Relates to September 2016.
The staff at The Old Manor House are as friendly to friends and family as they are to their clients. A really good bunch, nothing is to much trouble for them. The clients are all well cared for, which shows and all seem very happy. Well done, you are true stars! My husband has been really happy at The Old Manor House and refuses to go anywhere else. Happiness and contentment at 94 is paramount, which gives us as his family peace of mind. Never once has he complained or asked to go home which is a credit to the wonderful staff. I know if the roles were reversed or I needed residential care I would gladly go to The Old Manor House. Keep up the good work.
How likely would you be to recommend The Old Manor House? Extremely Likely
Overall Standard: Excellent
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Safety / Security: Excellent
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at The Old Manor House