Pengover Residential and Nursing Home

Pengover Road, Liskeard PL14 3EN
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9.7 61 Reviews
  • Pengover Residential and Nursing Home, Liskeard
With a devoted manager who has been with the home for over 20 years, and a deputy manager of over 15 years, Pengover is highly respected in the local community.

With just 36 bedrooms, the home has four wings, each with its own cosy lounge, where residents can relax with loved ones, who are welcome at any time and often enjoy taking part in activities with the residents. From animal therapy sessions and baking, to live entertainment from singers and musicians, there’s so much to do.

Outside there are extensive gardens surrounding the home, with wheelchair friendly pathways. Many of the bedrooms have garden views. The back garden is completely enclosed and features planters and raised beds. There is also a vegetable patch where residents enjoy growing their own produce, harvesting it for the chef to use in the kitchen. The team is also planning on creating a mini allotment area ready for the summer.

The local community is embraced into life in the home, including local college students who take part in intergenerational activities. The home also has a ‘Mobii’, where residents can play interactive light games which are projected onto the floor.

There is a spacious central dining room, where the residents enjoy delicious home-cooked meals together, prepared by the home’s chef. From roast dinners with all the trimmings to fish and chip Fridays and home-baking for afternoon tea.

The home also has a hairdressing salon, for regular appointments with a mobile hairdresser who visits weekly. The residents also enjoy pamper sessions, with manicures and hand massages.

Providing residential, dementia, nursing and palliative care, the team at Pengover also offers respite care breaks. These are ideal for family carers who would like to take a break of their own, with the peace of mind of knowing their loved one is in safe hands.
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Care Provided by Pengover Residential and Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1627
  • Self-Funded Nursing Care: from £1715
  • RESPITE Self-Funded Residential Care: from £1627

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1627 and for nursing care £1715, but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Pengover Residential and Nursing Home to find out the exact price for your requirements.

Contact Pengover Residential and Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Pengover Residential and Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Amy Lucas (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (16)
  • Couples/Companion Rooms (12)

Visiting

  • The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manager, Pengover House do not restrict visits to certain hours of the day, Pengover want this to be their home, as much as ours.

Pengover Residential and Nursing Home Reviews (61)

9.7

Pengover Residential and Nursing Home has a Review Score of 9.7 (9.686) out of 10, based on 13 reviews in the last 2 years.
Over all time Pengover Residential and Nursing Home has 61 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pengover Residential and Nursing Home
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Total of 61, showing 41-60
Review from Frederick L (Partner of Resident) published on 24 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a content visitor to my partner, I have found the home always friendly, warm and pleasant. All staff are helpful and cheerful. The décor in all areas and rooms give a relaxing feel and a cup of tea or coffee etc is always available. I say a 'happy home'.
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Review from Marilyn W (Friend of Resident) published on 19 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend once a week. The atmosphere is always warm and friendly. The staff are always helpful. Nothing is too much trouble. The home is always clean and tidy.
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Review from M D (Wife of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are very well trained and care for my husband really well.
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Review from Jean R (Wife of Resident) published on 21 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased that my husband is happy and I cant thank you all for what you do for him. Very kind and loving.
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Review from James U (Son of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother as been a resident since May 2015. My experience although fairly limited is of a caring environment where nothing is too much trouble and the carers are always polite are are often working with residents who can be fairly wearing on the soul. I would say that they all go above and beyond the
call of duty to ensure that everyone is probably taken care of. When my mother first came here she was depressed incontinent and unable to walk. She is sitting with us now very happy able to walk unaided and able to feed herself. The care staff deserve a medal.
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Review from Sunia S (Friend of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend, she's well looked after she loves it. Also my uncle was here 20 years ago and very well looked after he was blind and had a talking book.
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Review from Alison V (Daughter of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has always been extremely well cared for, staff are excellent in their care of mum, and keeping relatives informed of any issues/problems. Mum appears to be very happy in this home.
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Review from Helen F (Daughter of Resident) published on 28 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great friendly caring home. Lovely staff, good holistic care, treat residents as individuals. Only issue is sometimes mum needs to be cleaned (toilet) as she smells but when pointed out the staff they help).
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Review from Shirley M (Daughter of Resident) published on 27 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother has many medical needs and she has been well cared for by medical support staff except on one occasion when a bank nurse on night shift refused to contact me when my mother wanted me with her when she was feeling ill. We were both very upset about this and hope it never happens again. We
all enjoyed the Queen's Birthday lunch and appreciate the staff hard work in putting it on.
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Review from Gladys W (Sister-in-law of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pengover has a lovely homely feeling, with caring staff, nothing is too much trouble. Always ready to help with anything.
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Review from Denise P (Daughter-in-law of Resident) published on 23 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law was admitted to Pengover House in August last year and was there until her death last month. The manager and her team of staff have been an absolute rock through all the good times and most recently the bad times. We as a family hold the staff and the quality of the work they do in
very high esteem. They are local people and the pride in their work is faultless.
They have supported us as a family before, during and after the death of mother in law in the same humble way that they go about their work. We feel very privileged to have known such a welcoming group of individuals with true values for people's lives, no matter what age or what their ailments are.
Never once did I have a complaint, if I asked for anything then it was soon dealt with. We cannot praise this home enough.
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Review from Joseph (Son of Resident) published on 26 April 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
I would just like to thank the staff for the reception they gave visiting family members and their attention to ensuring that we could enjoy and make the most of our time with Mum on her birthday. Considering the changes that we have all gone through in the last year, not least Mum, it was just great
that we could relax and share quality time together on her special day.
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Review from C H (Son of Resident) published on 10 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum entered the above home on 4th November 2015, since then her health has been excellent, nursing care has been excellent.
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Review from Susan J (Daughter-in-law of Resident) published on 5 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found the care given to my mother-in-law is second to none. The patience and kindness given to her has been excellent in every way. The fact that she has had a lot of change giving up her home and she has had medical conditions her temperament is not always easy but the patience of the staff
right along the board has been exceptional
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Review from Douglas C (Husband of Resident) published on 30 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pengover is wonderful and very reliable. The staff are very supportive and happy.My wife is happy in Pengover. She's transformed to the wife I remember.
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Review from Barbara H (Resident) published on 29 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is very good, nice staff, the staff answer the bell quickly. The room I'm in is spacious, I tell people that visit that this is my home now. I have a small appetite, the food is lovely, especially the pasta.
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Review from Liz P (Regular Volunteer) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been visiting Pengover House for many years taking a short service of Holy Communion. In my last visit I found the staff helpful, courteous and they also showed helpful, kind care to the residents promptly meeting needs i.e. toilet requests! They are redecorating the main dining area at present
but the workmen kept the disturbance to a minimum and gave the residents a new interest! The general atmosphere and ambience is good and the place clean and comfortable. The staff are helpful and give much individual care to residents as needed. I would be happy to be a resident there!
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Review from D P (Son of Resident) published on 7 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could not have wished for a better care home, all expectations have been met. The staff have been extremely helpful in every way possible. Nothing is too much trouble for the staff, their willingness to help is to be admired, every patient/client is treated with the same respect as anyone else.
It
is a care home that really cares.
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Review from Darren T (Friend of Resident) published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the occasions I visit my friend, I always find my welcome very warm and friendly. The staff always make sure I'm offered a tea or coffee. They go out of their way to help in anyway they can.
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Review from Lisa C (Daughter of Resident) published on 4 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring staff, very well laid out space. Lovely bedroom looking out on to a pretty garden. I'm confident that my mum will be well looked after.
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Current Review Score: 9.7 (9.686)

Overview of Review Score

The Review Score of 9.7 (9.686) out of 10 for Pengover Residential and Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.686 for Pengover Residential and Nursing Home is calculated as follows: ( (113 Excellents x 5) + (33 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 153 Ratings = 4.686
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pengover Residential and Nursing Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (8)

Meet the Team (1)

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Amy Lucas

Job Title: Manager Joined: 2002

I started my journey in 2002 working at Pengover as a care assistant then progressing to senior care assistant after completing my degree in Psychology.


As I grew into my role an opportunity to become a Deputy Manager came up and I was fortunate to apply and was successful. I worked closely with the Manager, learning more skills to ensure that Pengover, the clients, staff and family members felt valued and respected.


I remained in the role of Deputy for five years, during this time I completed my Operations Departmental Management CMI level 5. This opportunity gave me insight not only into myself but also into Management style and leadership styles.


In 2022 I applied for and was successful in the role of registered Manager. I continue to learn, I feel that learning and evolving are never-ending.


I am passionate about Pengover, the clients we care for, the staff we support and the families that visit their loved ones.


I believe that Pengover is a home, not only for the clients we care for but also for
staff, family members and visitors.

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