Pengover House, Liskeard, Cornwall
Pengover House, Liskeard, Cornwall
Pengover House, Liskeard, Cornwall

Pengover is located on the outskirts of Liskeard, it is a sunny and light home offering spacious and comfortable living areas. Pengover is a happy and lively place be and by properly getting to know you and your family, a relationship can be made based on understanding, empathy and knowledge.

Group: Cornwall Care Ltd

Person in charge: Kerry King (Manager)

Local Authority / Social Services: Cornwall Council (click for contact details)

Type of Service: Care Home with nursing – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 55+.

Single Rooms: 32

Shared Rooms: 4

Rooms with ensuite WC: 0

Facilities & Services: Palliative Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Pengover House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Pengover House has a Review Score of 9.4 (9.353)

The Review Score of 9.4 (maximum of 10) for Pengover House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 26 Reviews over all time. This Average Rating is also the rating value for Pengover House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.603 for Pengover House is calculated as follows: ( (195 Excellents x 5) + (102 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 307 Ratings = 4.603

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Pengover House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 6 Reviews ÷ 8 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    10
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pengover House?

  • Extremely LIKELY
    22
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pengover House

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    5
  • Friend of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Husband of Resident/Service User
    2
  • more

Mum has been at Pengover House for approximately two years. In this time we, my family, have felt the care is satisfactory. We feel there could be improvements. The activities are not as good as they used to be - last year they were better. ]

We have bought aprons for mum to wear during mealtimes but unfortunately, they are rarely put on mum and have been seen on other residents. Toilet checks should be done regularly. Mum is often wet.

How likely would you be to recommend Pengover House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Satisfactory

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Satisfactory

As a content visitor to my partner, I have found the home always friendly, warm and pleasant. All staff are helpful and cheerful. The d├ęcor in all areas and rooms give a relaxing feel and a cup of tea or coffee etc is always available. I say a 'happy home'.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Despite an unfortunate incident last November, the care my wife received from staff at Pengover has been excellent.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit a friend once a week. The atmosphere is always warm and friendly. The staff are always helpful. Nothing is too much trouble. The home is always clean and tidy.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

I have come to regard Pengover House not just as an institution which performs an incredibly valuable service, but almost like a family.

When we chose to move from the security of family and friends, we unwittingly burnt our bridges. Nobody can foresee what awaits us in the future but until something changed the course of our lives, we certainly had nothing to complain about! I wish I could bring my partner home tomorrow, but at least given the circumstances, I know any partner is safe.

How likely would you be to recommend Pengover House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When visiting, I have always been made to feel welcome. Staff are supportive and the home always has a friendly buzz about it. I like the light and airy dining room. Keep up the hard work.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A thorough assessment was made before she into Pengover House to ensure she would fit into the environment. Staff are very approachable both to visitors and the residents. My only concern is a number of times things are lost. i.e shoes hearing aids etc but I do understand that the fault lies with the residents and not the staff.

How likely would you be to recommend Pengover House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

The carers are very well trained and care for my husband really well.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am pleased that my husband is happy and I cant thank you all for what you do for him. Very kind and loving.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My mother as been a resident since May 2015. My experience although fairly limited is of a caring environment where nothing is too much trouble and the carers are always polite are are often working with residents who can be fairly wearing on the soul. I would say that they all go above and beyond the call of duty to ensure that everyone is probably taken care of. When my mother first came here she was depressed incontinent and unable to walk. She is sitting with us now very happy able to walk unaided and able to feed herself. The care staff deserve a medal.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I visit my friend, she's well looked after she loves it. Also my uncle was here 20 years ago and very well looked after he was blind and had a talking book.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Mum has always been extremely well cared for, staff are excellent in their care of mum, and keeping relatives informed of any issues/problems. Mum appears to be very happy in this home.

How likely would you be to recommend Pengover House? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Management: Good

Safety / Security: Good

Rooms: Good

Great friendly caring home. Lovely staff, good holistic care, treat residents as individuals. Only issue is sometimes mum needs to be cleaned (toilet) as she smells but when pointed out the staff they help).

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Our mother has many medical needs and she has been well cared for by medical support staff except on one occasion when a bank nurse on night shift refused to contact me when my mother wanted me with her when she was feeling ill. We were both very upset about this and hope it never happens again. We all enjoyed the Queen's Birthday lunch and appreciate the staff hard work in putting it on.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

Pengover has a lovely homely feeling, with caring staff, nothing is too much trouble. Always ready to help with anything.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother in law was admitted to Pengover House in August last year and was there until her death last month. The manager and her team of staff have been an absolute rock through all the good times and most recently the bad times. We as a family hold the staff and the quality of the work they do in very high esteem. They are local people and the pride in their work is faultless.
They have supported us as a family before, during and after the death of mother in law in the same humble way that they go about their work. We feel very privileged to have known such a welcoming group of individuals with true values for people's lives, no matter what age or what their ailments are.
Never once did I have a complaint, if I asked for anything then it was soon dealt with. We cannot praise this home enough.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I would just like to thank the staff for the reception they gave visiting family members and their attention to ensuring that we could enjoy and make the most of our time with Mum on her birthday. Considering the changes that we have all gone through in the last year, not least Mum, it was just great that we could relax and share quality time together on her special day.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mum entered the above home on 4th November 2015, since then her health has been excellent, nursing care has been excellent.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have found the care given to my mother-in-law is second to none. The patience and kindness given to her has been excellent in every way. The fact that she has had a lot of change giving up her home and she has had medical conditions her temperament is not always easy but the patience of the staff right along the board has been exceptional

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Pengover is wonderful and very reliable. The staff are very supportive and happy.My wife is happy in Pengover. She's transformed to the wife I remember.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is very good, nice staff, the staff answer the bell quickly. The room I'm in is spacious, I tell people that visit that this is my home now. I have a small appetite, the food is lovely, especially the pasta.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting Pengover House for many years taking a short service of Holy Communion. In my last visit I found the staff helpful, courteous and they also showed helpful, kind care to the residents promptly meeting needs i.e. toilet requests! They are redecorating the main dining area at present but the workmen kept the disturbance to a minimum and gave the residents a new interest! The general atmosphere and ambience is good and the place clean and comfortable. The staff are helpful and give much individual care to residents as needed. I would be happy to be a resident there!

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Could not have wished for a better care home, all expectations have been met. The staff have been extremely helpful in every way possible. Nothing is too much trouble for the staff, their willingness to help is to be admired, every patient/client is treated with the same respect as anyone else.
It is a care home that really cares.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

On the occasions I visit my friend, I always find my welcome very warm and friendly. The staff always make sure I'm offered a tea or coffee. They go out of their way to help in anyway they can.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very caring staff, very well laid out space. Lovely bedroom looking out on to a pretty garden. I'm confident that my mum will be well looked after.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad was admitted to Pengover straight from hospital as there was a bed available there at the time. We live in Par (17 miles and around half an hour drive away) and although various healthcare professionals, from other agencies we met over the first few weeks were concerned of the travel time for us, we would not dream of dad being looked after anywhere else. Myself and mum had visited a local care home just before dad was due to be discharged from hospital and refused to let him go there. We hadn't heard of Pengover House before as it isn't local to us. Boy, did we get the 1st prize!

Anyone that knows me will understand that to sing praises like I do for Pengover must mean that it is particularly special.

The staff, without exception, are very friendly towards both residents and their visitors. Residents are looked after with care, dignity and patience and staff keep a careful eye on them to ensure that they are fed, watered and receive medical attention when needed (all very well documented). On my last visit one member of the care team said that she was on duty when one of the residents was in his last hours of life. She said "I couldn't just go home, I wanted to sit with him until the end". This is really going the extra mile and illustrates the level of care and compassion given by these special people.

If you are considering placing a member of your family here...don't hesitate, just do it and you will be very pleased you did.

How likely would you be to recommend Pengover House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

No image found

Kerry King

Job Title: Manager

Joined: 2011

Description:

In 2011 I returned to Cornwall Care and Pengover as a senior care staff member. The role was challenging and rewarding, giving me the opportunity to work in a field that I have always loved.

As I grew into my role an opportunity to become an interim Deputy Manager came up and I was fortunate to apply and was successful. I worked closely with the Manager, learning more skills to ensure that Pengover, the clients, staff and family members felt valued and respected.

I remained in the role of Deputy for three years, during this time I completed my ILM level 5. This opportunity gave me insight not only to myself but also Management style and leadership styles.

In 2017 I applied for and was successful in the role as registered Manager. I continue to learn, I feel that learning and evolving is never ending.

I am passionate about Pengover, the clients we care for, the staff we support and the families that visit their loved ones.

I believe that Pengover is a home, not only for the clients we care for but also staff, family members and visitors.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pengover House