Penlee Residential Care Home

56 Morrab Road, Penzance TR18 4EP
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8.5 5 Reviews
  • Penlee Residential Care Home, Penzance
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1295
  • Self-Funded Residential Dementia Care: £1100 – £1295

These prices are only a guideline, please contact Penlee Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Copthorne Care Homes Ltd

Person in charge

  • Anna Billinger (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 56+

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at any time.

Parking

  • public carpark- Wellfield carpark Penzance council. (currently £2.50 all day)
    Roadside parking after 5pm.
    Roadside parking on Sundays.

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Penlee Residential Care Home Reviews (5)

8.5

Penlee Residential Care Home has a Review Score of 8.5 (8.483) out of 10, based on 2 reviews in the last 2 years. Over all time Penlee Residential Care Home has 5 reviews.

Overall Experience

  • 5
  • 0
  • 0
  • 0
  • 0

Date Published

5
2
2
2
3

Review from Trudie J (Daughter of Resident) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was struggling with her short term memory and the semi- independent care home she lived in was no longer suitable. It's early days but her move to Penlee House seems to have been a great decision. The staff are all caring, warm and welcoming and they are very attentive. The food is great and
my mother has settled really well. What a relief!

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Treated with Dignity

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Review from Sue S (Daughter of Resident) published on 16 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring, superbly empathetic staff team, who are passionate and professional at every level - to ensure each resident is cared for to the highest possible standard, both mentally and physically - at all times.


Truly this care home is a dedicated & committed 'champion' for all residents

in their care.


Amazing 24/7 care for your loved one with real support for you too when needed.


Visits are welcome at any time. A lovely happy home for my elderly mum.


Hearfelt thanks to one and all for everything you do - making a huge happy difference to all who are lucky enough to spend time there. THANKYOU.

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Review from Karen C (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Penlee to anyone looking for residential care for their loved ones. My mum's stay there was relatively short but it could not have been happier. She was welcomed with warmth and genuine affection, and we felt very supported as her family too. The team are wonderful
and will always go the extra mile to make those in their care feel loved and looked after. We will miss you!

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Review from Nick P (Nephew of Resident) published on 28 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into Penlee a few years ago, and we remain in regular touch. He's extremely impressed with their care and I think eats better there than he did when he looked after himself. They always seem professional and friendly when I visit, and the room is clean and fresh-smelling. I think we've
been lucky!

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Review from Mary Ann B (Daughter of Resident) published on 13 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother moved into this home in December 2017 and is so happy here. The staff are wonderful, caring and attentive. They have planned activities and regular visits from singers, musicians, school children and others. I cannot fault this home they look after my Mum so well, and myself and my husband
can walk in anytime to visit her.

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Current Review Score: 8.5 (8.483)

Overview of Review Score

The Review Score of 8.5 (8.483) out of 10 for Penlee Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for Penlee Residential Care Home is calculated as follows: ( (23 Excellents x 5) + (1 Goods x 4) ) ÷ 24 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.525 Points relating to the number of positive Reviews for Penlee Residential Care Home is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5. 2 Positive Reviews ÷ 5 = 0.4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Nov 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Penlee Residential Care Home

What types of Care is Penlee Residential Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Penlee Residential Care Home have?

There are 24 Single Rooms.

What are the Facilities & Services at Penlee Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Penlee Residential Care Home to the centre of Penzance?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Penlee Residential Care Home to verify any information. View our terms and conditions. Penlee Residential Care Home has an Basic Service - more info.