Redannick is a spacious and sunny, purpose-built home in a residential area of Truro, just five minutes' walk from the city centre.
Staff always have lots going on in our communal area, where it holds activities and events, but it also has lots of areas for residents to find peace and quiet as well.
There are four wings, each of which has a separate lounge, kitchenette, dining room and dedicated member of staff.
There are two lovely enclosed garden areas, one of which includes a wonderful eye-level pond, which can be located and easily accessed from Red wing and Orange wing. Orange wing also has a relaxing conservatory for our residents to enjoy.
The home is warm and friendly, with a team who are passionate about caring. Redannick is one of several care homes owned and operated by Cornwall Care.
Group: Cornwall Care Ltd
Person in charge: Karen Philips (Manager)
Local Authority / Social Services: Cornwall Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 41 Service Users
Registered Care Categories*: Dementia • Mental Health Condition
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 55+.
Single Rooms: 41
Rooms with ensuite WC: 0
Fees information:All our fees are tailored dependant on the resident’s needs, which are provided through a free assessment and can be discussed on a person by person basis. We understand everyone is unique and we feel this person centred approach reflects this.
Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Visiting:
The home provide care 24 hours a day - 7 days a week and if visiting a family member outside of normal hours, this can be arranged with the home's manage Redannick House do not restrict visits to certain hours of the day, Redannick want this to be their home, as much as ours.
Latest Care Quality Commission* Report on Redannick House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.8 (maximum of 10) for Redannick House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Redannick House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.829 for Redannick House is calculated as follows: ( (201 Excellents x 5) + (37 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 240 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Redannick House is based on 15 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 15 Reviews ÷ 8.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Redannick House has a Review Score of 9.8 (9.829) from 20 Reviews
Review submitted from a Postal Card by Robert C (Son of Resident) on Friday 13 April 2018. Relates to March 2018.
My mum has been at Redannick House for one year 6 months and care level is second to none.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Eve T (Daughter of Resident) on Wednesday 11 April 2018. Relates to March 2018.
Redannick continues to provide excellent care to my father. To their credit, Dad has just had his longest spell of being generally well - lasting some 4 months or so. Previously, he has needed medical care every month or two. This is a tribute to the staff who are immediately able to see and respond to slight changes in health patterns. Thank you to ALL staff at Redannick who provided a lovely 90th birthday party for Dad - food, singing, gifts and decorating the home for the celebration. The food was amazing. Dad and I are really grateful. All the residents and staff seemed to enjoy the party. A tribute must be paid to all staff and the way they coped during the recent bad weather to ensure that residents had their carers in place. Again, thank you.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by C W (Daughter of Resident) on Wednesday 4 April 2018. Relates to February 2018.
My mum has been cared for at this establishment for over 5 years. I have a very close bond with my mum and only the best care could make me feel at ease with her not being at home. I know of nowhere else where genuine affection is shown to residents in the same way. The residents are given time and attention. If they are slow to eat or want a lie in they are given choices and respect.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Shirvey N (Daughter of Resident) on Wednesday 31 January 2018. Relates to January 2018.
Staff are very caring and demonstrate a genuine affection for the residents. Although many residents have dementia, their views and opinions are still sought and they are always offered choices.
The food is very good and it is great that the residents are offered day care activities. The staff endeavour to gove all the residents the best possible quality of life they can.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Hayley B (Daughter of Resident) on Tuesday 5 December 2017. Relates to November 2017.
It is the personal touch that stands out at Redannick House. Every resident is treated as an individual. The carers that have worked there a long time know each residents likes and dislikes and they teach the new carers.
There is always laughter at Redannick House between staff, staff and residents and staff and families.
I am always observing staff giving residents a hug, cuddle or a kiss, always so spontaneous!
Each day I feel so lucky that mum is in such an amazing place like Redannick House.
It is mums home and my family call it "our Redannick family".
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Edna B (Resident) on Monday 13 November 2017. Relates to October 2017.
I love going out with my daughters but then I love coming back home to Redannick House.
I think all the carers are wonderful and look after me so well.
I have lived at Redannick for nearly two years and I love all the staff. They are always so happy. My favourite times are when singers and musicians come to Redannick and we all sing together and dance.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Alan C (Husband of Resident) on Tuesday 31 October 2017. Relates to October 2017.
The most important fact of this care home is the very kind and caring attitude that the staff have towards the residents. This is first class in all respects. Cleanliness is also excellent. The staff are all very good at organising and administering medication, personal care and the staff are always cheerful which has to be a good sign.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Sally-Anne B (Daughter of Resident) on Monday 30 October 2017. Relates to October 2017.
My mum has lived at Redannick for the past four years. Whatever time of day or evening I visit, I have always found the staff (all staff including managers, carers, cleaners, cooks!) very friendly, helpful and approachable.
Mum seems happy, there's plenty of entertainment. She looks well cared for and is always treated with dignity - I would have no trouble recommending Redannick to other people and I appreciate all they do for her.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by J O (Son-in-law of Resident) on Wednesday 25 October 2017. Relates to October 2017.
Redannick House is a very caring and compassionate home. The staff make great efforts to ensure their clients are comfortable and well cared for. There are regular activities and entertainment for the clients to enjoy and is very beneficial to them.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by P M (Sister of Resident) on Tuesday 24 October 2017. Relates to October 2017.
The care and compassion is without a doubt the best I've ever experienced. The staff are so caring and delivered with a smile. All the staff are very approachable. The home is bright and plenty of room to move around I also like the garden. The daily activities are so good something different every day.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Website Submission by Kathryn L (Niece of Resident) on Monday 16 October 2017. Relates to October 2017.
My relative suffers from dementia and has been at Redannick House for over a year. The building may not be posh, but the staff are very caring, friendly and attentive and my relative is happy there. When visiting, all service users are treated with respect.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Sylvia B (Wife of Resident) on Thursday 5 October 2017. Relates to September 2017.
Redannick Care Home is exactly what the title describes. The staff provide excellent care with compassion to each individual residents. There is always a happy response to their needs. Visitors are welcoming and staff are happy to discuss their loved ones current situation with families.
Opportunities are provided for involvement with many activities taking place regularly in the home or outside trips to various venues. I appreciate the care given to my husband. It is comforting to know that he considers Redannick House to be his home.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Rebecca H (Daughter-in-law of Resident) on Friday 29 September 2017. Relates to August 2017.
My father-in-law is beautifully and lovingly cared for at Redannick by all members of staff.
All staff engage with him and I feel all anxiety issues he suffers due to his dementia and Alzheimers are addressed.
He is always clean and his room is kept spotless, with fresh sheets. I always feel welcome at the home and the atmosphere is one of warmth, love and sincere care.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Shirley N (Daughter of Resident) on Thursday 28 September 2017. Relates to September 2017.
The staff at Redannick genuinely care for the residents they look after. Nothing is too much trouble and they always go that extra mile to ensure a person's needs are met. The food is excellent, the home is light and always feels welcoming. They offer a good range of services and daily activities plus entertainment.
But most importantly my mum is happy there and that is thanks to their excellent team of staff.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Charles M (Son-in-law of Resident) on Wednesday 12 July 2017. Relates to June 2017.
We are very pleased with the care given at Redannick House. The staff show compassion and patience with the clients. Nothing is too much trouble when we request something, such moving my mother-in-law in another day room because of the light and a view of the garden.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Website Submission by Rosie M (Daughter of Resident) on Saturday 1 April 2017. Relates to May 2016.
We are so pleased that Mum is now living in Redannick House. It really is like home from home which was one of our many objectives when faced with the difficult task of choosing a home for her. The whole home has such an amazing family atmosphere. Staff are always friendly and nothing is ever too much in the wonderful care they give. Everyone is very approachable. They really are FAMILY. Don't know what we would have done without them.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Susan D (Daughter of Resident) on Friday 24 March 2017. Relates to March 2017.
My mother has been at Redannick for almost 12 months and during that time she has been cared for with such patience and compassion by the staff. She has been involved in various activities that have given her a new lease of life - activities that she would not have experienced had she been living in her own home. I am truly grateful for everything that Redannick is doing for my mum.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Liam H (Resident) on Tuesday 17 January 2017. Relates to January 2017.
At Redannick House there is such a positive community atmosphere around the home and this is so noticeable as soon as you walk in! Staff are always friendly and are willing to help the residents with their needs.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Louise M (Daughter of Resident) on Tuesday 17 January 2017. Relates to December 2016.
The staff are an extension of our family and look after my Mum beautifully. I have no worries and know they will contact me with any problems or concerns.
How likely would you be to recommend Redannick House? Extremely Likely
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Review submitted from a Postal Card by Anne D (Sister of Resident) on Tuesday 5 April 2016. Relates to March 2016.
My sister has been in Redannick home for nearly four years. She fell and fractured her pubic bone in October 2015, since then her mobility has deteriorated and she now has to be moved with the aid of a hoist and she is now needing 2 hourly care. She is doubly incontinent but the staffs care of her has been excellent.
How likely would you be to recommend Redannick House? Extremely Likely
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April 2017
February 2016
Job Title: Registered Manager
Joined: 2006
Description:
I have worked at Redannick House since August 2006 when I joined Cornwall Care as an assistant manager I was deputy Manager for 5 years and since 2014 I have been the registered Manager.
Redannick is a lovely place it gives a warm welcome to all. I am committed to ensuring we provide the best quality of care our residents.
My main qualifications for this role include;
CMI Level 5 Diploma in Management and leadership.
Level 4 in NVQ registered manager (adults).
I also hold all the relevant NVQ in health & social care in levels 2 and 3 and all Statutory and mandatory qualifications needed for my role.
There are currently no Care Home Idol entrants who have performed at Redannick House