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Rowan House

4 Lower Port View, Saltash, Cornwall PL12 4BY
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I can only speak highly of Rowan HouseChris M(Son of Resident/Service User)
Rowan House, Saltash
Rowan House and all the staff are so caring and compassionateLinda P(Daughter of Resident/Service User)
Rowan House, Saltash
I visited him for the first time this week and the environment was friendly, clean, and welcomingD H(Son of Resident/Service User)
Rowan House, Saltash

Rowan House is a residential care home that strives to provide residents with a high quality of life and residential care in a friendly and relaxed setting.

As well as residential care, the home provides respite and day care for people who have recently left hospital or to give regular carers and family members a break, while they can be safe in the knowledge that their loved one is in...  

Care Provided by Rowan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,500 - £1,700
Residential Dementia Care£1,500 - £1,700£1,500 - £1,700

Fees will be discussed on a one to one basis

Contact Rowan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rebecca Solomon(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)

Parking

  • Rowan House has a car park.

Rowan House Reviews (67)

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9.9

Rowan House has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years. Over all time Rowan House has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from J R (Daughter of Resident) published on 19 May 2026 Submitted via Website
Overall Experience

Mum was increasingly unable to care for herself at home, not getting up until lunchtime, not eating or drinking, not doing her usual chores/ hobbies/ pastimes. We organised care at home for her but she would send them away. It was a difficult decision to seek residential care but we haven't looked back - she is alert, happy and engaged when we visit and takes part in lots of activities. She was ill for a couple of weeks shortly after arriving and we cannot fault the care she received. Staff are welcoming, helpful and so caring, the home is bright and cheerful, and mum's room is clean and lovely - she even has her own recliner chair there. It really is a home from home.

Reply from Adele Beaton, Area Manager at Rowan House

It is heart warming to read how settled your mum is at Rowan House. Thank you so much for taking the time to share your thoughts with us. It means a lot to read the you find the staff helpful and caring and that it feels like a home from home. I will be sure to pass on your kind words t the staff team. Thank you.

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Review from Fiona S (Niece of Resident) published on 25 March 2026 Submitted via Website
Overall Experience
We were extremely relieved to have found Rowan House when looking for a last minute respite for my auntie.

From the outset, the manager and the entire team were lovely and it helped with the anxiety of leaving her in someone elses care. Her room is bright and nicely arranged and most importantly, my aunt appears calm, comfortable, and content, which speaks volumes.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you so much for your kind words. I know they will mean a lot to the whole staff team at Rowan House and I will be sure to pass your review on to them. It is so lovely to read that your aunt is comfortable, calm and content. Thank you!

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Review from Steve P (Son of Resident) published on 8 December 2025 Submitted via Postal Card
Overall Experience

The care you are giving my dad is great. You keep us updated with anything that happens to him. We've noticed the difference in him since he's been with you. Dad seems to be improving from when he was at the previous place.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you so much for your review - It is lovely to read that your dad is so well care for that you have seen improvements. I will make sure I pass your kind words on to the whole team. Thanks again.

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Review from Jackie B (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card
Overall Experience

The team at Rowan have made mums from her previous home as easy as it could be. They have taken time to get to know her and treat her with real respect and dignity. My brother and I are so pleased with how this difficult time has been supported.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you for your review. It is fantastic to read how your mum has been treated, that the transition to the home has been as easy as possible and that you and your brother are pleased with the support. Thank you.

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Review from M T (Husband of Resident) published on 24 October 2025 Submitted via Website
Overall Experience

I chose Rowens for Day Care for my wife on recommend and location. The home has a high standard of cleanliness and my wife has been made very welcome by the staff. I have found the staff to be very professional and I feel at ease with my wife in their care.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you for your words and for taking the time to complete this review. It's great to read how the staff have welcome your wife.

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Review from E M (Wife of Resident) published on 17 October 2025 Submitted via Postal Card
Overall Experience

My husband has been visiting Rowan House every Thursday for day care for about 3 years now to give me respite from my full time caring rota. He finds the staff very caring enjoys his meals and the afternoon entertainment is the highlight of his day (singing and excise). he is able to talk to the carers about his worries.

Reply from Adele Beaton, Area Manager at Rowan House

It is heart warming to read how your husband enjoys his time visiting Rowan House. It is also really good to read that you can then enjoy a well deserved break. The staff at Rowan are truly a wonderful team and your review will mean a lot to them. Thank you.

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Review from W M (Resident / Service User) published on 16 October 2025 Submitted via Postal Card
Overall Experience

Since coming to Rowan House each Thursday for Day Care I found that the management and staff have all been very caring and helpful to me, and if I needed full time care away from my own home, I would not hesitate to hope for Rowan House. I would recommend Rowan House to anyone in my position.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you so much for your reply. How lovely it is to read that your Day Care experience has been such a success. I will make sure that your kind words are passed on to the team. Thank you.

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Review from T M (Friend of Resident) published on 14 October 2025 Submitted via Website
Overall Experience
On a recent visit to a resident in Rowan House I was highly impressed by the exceptional level of care and consideration being given to my friend. Personal care was of an extremely high standard, the 2 members of staff involved clearly had a detailed knowledge of individual requirements and delivered the personal care with great attention to detail, compassion and dignity. They were so very kind and considerate.

I have visited on many occasions and there is always a high standard of cleanliness throughout the home, and my friend's bedroom is always immaculately clean and tidy, with freshly laundered bedding. I've never failed to be impressed by the very high standards of care my friend receives at Rowan House.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you for taking the time to leave this review. Our residents are at the heart of all we do, so to read how impressed you are with the level of care your friend is receiving is wonderful. We appreciate all feedback and we will ensure your words are shared with the entire staff team.

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Review from C A (Grandson of Resident) published on 8 October 2025 Submitted via Website
Overall Experience

I can't thank the staff at Rowan House enough for the compassion and dignity they showed my gran in her final days. They went above and beyond to make her comfortable, keeping her surrounded by kindness and respect until the very end. Their support extended to our family too, offering comfort and reassurance when we needed it most. It was clear that they truly cared, and we'll always be grateful for the warmth and professionalism they showed during such a difficult time.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you so much for taking the time to leave this review - especially as you mourn the loss of your gran. I am sorry for your loss, but it is heartwarming to read of the great care she received from the team and the support you felt, too. We are thankful for all the feedback, but your words mean a huge amount. Thank you.

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Review from L D (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card
Overall Experience

Mum is exceptionally well looked after always clean clothes kept well her room always spotless. Carers friendly and approachable. Meals look good from what I have seen. Plenty of drinks throughout the day. Mum answered questions below.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you to you and your mum for leaving us this review. I will make sure your words are shared with the whole staff team. It is really good to know that you feel your mums care is exceptional. Thank you.

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Review from R S (Resident / Service User) published on 1 October 2025 Submitted via Postal Card
Overall Experience

The service and care are excellent. I have no complaints.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you for taking the time to write this review. As with all feedback, it is really important to us.

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Review from D J (Son of Resident) published on 25 September 2025 Submitted via Website
Overall Experience

The care my mum has received since moving in has been exceptional. she has been made welcome, and so has all the family. Nothing seems too much trouble, and I wouldn't hesitate to recommend Rowan to anyone.

Reply from Adele Beaton, Area Manager at Rowan House

It really is lovely to read that you find the care to be exceptional. We act on all feedback, but reviews like this are heartwarming. All our residents are at the core of all we do, and this is wonderful to read. Thank you for taking the time to do it.

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Review from K A (Granddaughter of Resident) published on 25 September 2025 Submitted via Website
Overall Experience
All the staff at Rowen House are fantastic.

Whenever we visited we knew our gran was in safe hands and being very well looked after. It always was clean, smelt nice and had a homely feel. There was never that feeling of regret when leaving as she was happy there.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you so much for this review. It means so much to all of us that you feel that your Gran is in such good hands and that the staff are fantastic. I will make sure your words are shared with the whole staff team at Rowan House. Thank you once again.

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Review from Richard A (Son of Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience

Every member of staff goes above and beyond to ensure their residents are well cared for. They also have empathy for the families and give them the support they need.

Reply from Adele Beaton, Area Manager at Rowan House

We really appreciate every review we receive here at Rowan House and it means a lot to us to know that you find the staff team so empathetic. Caring for our residents and relatives is at the heart of all we do and I will be sure your words are shared with the team. Thank you.

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Review from Julie A (Daughter-in-law of Resident) published on 12 September 2025 Submitted via Postal Card
Overall Experience

All members of staff went above and beyond to made sure all their residents are all well and cared for.

Reply from Adele Beaton, Area Manager at Rowan House

On behalf of the whole team at Rowan House I would like to express our thanks for this lovely five star review.

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Review from Suzanne H (Daughter of Resident) published on 4 September 2025 Submitted via Website
Overall Experience

Moving Mum into a care home was one of the hardest things we ever had to do, but Rowan House has been a blessing. She settled in beautifully and is genuinely happy, which means the world to us. The staff are warm, compassionate, and treat her with such dignity and care. I'm deeply grateful for the peace and comfort they've given our family.

Reply from Adele Beaton, Area Manager at Rowan House

Thank you so much for taking the time to leave this review. Your words mean such a lot to the whole staff team. We completely understand how difficult it is making the decision to move a loved one into care, but to read how reassured you are with the standard of care and with Rowan House in general is just heart warming. Thank you again.

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Review from Sue L (Daughter of Resident) published on 10 June 2025 Submitted via Website
Overall Experience

My mum has been a resident for about a year been a difficult time during to funding but all the staff are caring and nothing is to much for them to try to help the care is wonderful home us clean and all staff care from management to the cleaners thank them all for their hard work I am glad that my mum who is 95 is well looked after.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. I am so pleased to hear that you and you and your Mum after happy at Rowan House. I will pass your kind words onto the whole team.

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Review from R P (Son-in-law of Resident) published on 7 May 2025 Submitted via Postal Card
Overall Experience

The staff in this care home are amazing and are always patient and kind both to residents and visitors. Nothing is too much trouble.

Reply from Adele Beaton, Area Manager at Rowan House

On behalf of everyone at Rowan House, I would like to take this opportunity to thank you for taking the time to leave this fantastic review. I will make sure your kind words are shared with the entire staff team.

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Review from M G (Sister of Resident) published on 31 January 2025 Submitted via Postal Card
Overall Experience
Rowan House has dedicated staff that care for the individual needs of each resident.

When we visit it always has a happy atmosphere.

Reply from Adele Beaton, Area Manager at Rowan House

Its good to read that you feel the happy atmosphere at Rowan House. The team are extremely dedicated and happy in their work and the residents are at the heart of all they do. Thank you.

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Review from Stephen W (Son of Resident) published on 30 January 2025 Submitted via Website
Overall Experience
I was apprehensive about how Mum would react after her fall, hospitalisation, and then her big fear - residential care!
Mum started overwhelmed and nervous. The staff have gone out of their way to make Mum feel she is amongst friends, and they give her a cuddle and hold her hand. Activities: group sing-alongs and music events, one-on-one knitting, pasty making... There will never be enough staff, but that applies to most care homes. The staff treat everyone with respect and dignity, and they seem genuinely happy in their work, despite being nearly always busy and attentive to residents' needs.
Food and drinks are very good.
Rooms are spotless and tidied/cleaned better than many hotels.
There is always a Duty Manager on hand and the Deputy Manager can regularly be seen with the residents and relatives - a big tick.

The home is under new management and they are making positive changes, probably with limited resources.

Reply from Adele Beaton, Area Manager at Rowan House

This review serves as a credit to all the team at Rowan House. Thank you for taking the time to submit it, I will ensure your words are shared with the whole team. The Activities you mention sound wonderful and I am glad you and your mum approve of them. Thank you!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Rowan House.

Upcoming Events

There are no upcoming events for Rowan House.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Rowan House.

Accreditations

There are no accreditations posted yet for Rowan House.

Meet the Team (1)

Rebecca Solomon
Rebecca SolomonJob Title:Registered ManagerJoined: 2012

Becky Solomon is our Manager, Becky has worked at Rowan House for over 10 years and has a wealth of experience in the care of Rowan House. Becky would be more than happy to answer any questions you may have.

Frequently Asked Questions about Rowan House

What types of Care is Rowan House registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rowan House have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rowan House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Rowan House to the centre of Saltash?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rowan House to verify any information. View our terms and conditions. Rowan House has an Enhanced Service -more info.