Rowan House

4 Lower Port View, Saltash PL12 4BY
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9.8 56 Reviews
  • Rowan House, Saltash
Rowan House is a residential care home that strives to provide residents with a high quality of life and residential care in a friendly and relaxed setting.

As well as residential care, the home provides respite and day care for people who have recently left hospital or to give regular carers and family members a break, while they can be safe in the knowledge that their loved one is in a warm and welcoming environment.

Each bedroom at the home has en-suite facilities and residents are encouraged to bring personal furnishings to help them feel more at home. Rowan House’s spacious dining rooms and homely lounges help to make residents feel comfortable and at ease.

Residents can take part in a range of activities and outings, including arts and crafts, scrapbooking and therapies. Trips to the seaside and outings to garden centres for cream teas can also be arranged.

Visitors are welcome at any time; they can join residents for a meal provided by the caterer "Apetito" which offers a diverse food range, thoughtfully crafted for quality and taste.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1525 – £1600
  • Self-Funded Residential Dementia Care: £1525 – £1600
  • RESPITE Self-Funded Residential Care: £1525 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1525 – £1600

Fees will be discussed on a one to one basis

These prices are only a guideline, please contact Rowan House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rebecca Solomon (Manager)

Local Authority / Social Services

Admission Criteria

  • Private, NHS referrals and Social Services referrals
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)

Parking

  • Rowan House has a car park.

Rowan House Reviews (56)

9.8

Rowan House has a Review Score of 9.8 (9.839) out of 10, based on 15 reviews in the last 2 years.
Over all time Rowan House has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rowan House
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Total of 56, showing 1-20
Review from D J (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received since moving in has been exceptional. she has been made welcome, and so has all the family. Nothing seems too much trouble, and I wouldn't hesitate to recommend Rowan to anyone.
Reply from Adele Beaton, Area Manager at Rowan House

It really is lovely to read that you find the care to be exceptional. We act on all feedback, but reviews like this are heartwarming. All our residents are at the core of all we do, and this is wonderful to read. Thank you for taking the time to do it.

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Review from K A (Granddaughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Rowen House are fantastic.
Whenever we visited we knew our gran was in safe hands and being very well looked after. It always was clean, smelt nice and had a homely feel. There was never that feeling of regret when leaving as she was happy there.
Reply from Adele Beaton, Area Manager at Rowan House

Thank you so much for this review. It means so much to all of us that you feel that your Gran is in such good hands and that the staff are fantastic. I will make sure your words are shared with the whole staff team at Rowan House. Thank you once again.

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Review from Richard A (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff goes above and beyond to ensure their residents are well cared for. They also have empathy for the families and give them the support they need.
Reply from Adele Beaton, Area Manager at Rowan House

We really appreciate every review we receive here at Rowan House and it means a lot to us to know that you find the staff team so empathetic. Caring for our residents and relatives is at the heart of all we do and I will be sure your words are shared with the team. Thank you.

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Review from Julie A (Daughter-in-law of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff went above and beyond to made sure all their residents are all well and cared for.
Reply from Adele Beaton, Area Manager at Rowan House

On behalf of the whole team at Rowan House I would like to express our thanks for this lovely five star review.

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Review from Suzanne H (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving Mum into a care home was one of the hardest things we ever had to do, but Rowan House has been a blessing. She settled in beautifully and is genuinely happy, which means the world to us. The staff are warm, compassionate, and treat her with such dignity and care. I'm deeply grateful for the peace
and comfort they've given our family.
Reply from Adele Beaton, Area Manager at Rowan House

Thank you so much for taking the time to leave this review. Your words mean such a lot to the whole staff team. We completely understand how difficult it is making the decision to move a loved one into care, but to read how reassured you are with the standard of care and with Rowan House in general is just heart warming. Thank you again.

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Review from Sue L (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for about a year been a difficult time during to funding but all the staff are caring and nothing is to much for them to try to help the care is wonderful home us clean and all staff care from management to the cleaners thank them all for their hard work I am glad that my
mum who is 95 is well looked after.
Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. I am so pleased to hear that you and you and your Mum after happy at Rowan House. I will pass your kind words onto the whole team.

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Review from R P (Son-in-law of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in this care home are amazing and are always patient and kind both to residents and visitors. Nothing is too much trouble.
Reply from Adele Beaton, Area Manager at Rowan House

On behalf of everyone at Rowan House, I would like to take this opportunity to thank you for taking the time to leave this fantastic review. I will make sure your kind words are shared with the entire staff team.

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Review from M G (Sister of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rowan House has dedicated staff that care for the individual needs of each resident.
When we visit it always has a happy atmosphere.
Reply from Adele Beaton, Area Manager at Rowan House

Its good to read that you feel the happy atmosphere at Rowan House. The team are extremely dedicated and happy in their work and the residents are at the heart of all they do. Thank you.

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Review from Stephen W (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was apprehensive about how Mum would react after her fall, hospitalisation, and then her big fear - residential care!
Mum started overwhelmed and nervous. The staff have gone out of their way to make Mum feel she is amongst friends, and they give her a cuddle and hold her hand. Activities: group
sing-alongs and music events, one-on-one knitting, pasty making... There will never be enough staff, but that applies to most care homes. The staff treat everyone with respect and dignity, and they seem genuinely happy in their work, despite being nearly always busy and attentive to residents' needs.
Food and drinks are very good.
Rooms are spotless and tidied/cleaned better than many hotels.
There is always a Duty Manager on hand and the Deputy Manager can regularly be seen with the residents and relatives - a big tick.
The home is under new management and they are making positive changes, probably with limited resources.
Reply from Adele Beaton, Area Manager at Rowan House

This review serves as a credit to all the team at Rowan House. Thank you for taking the time to submit it, I will ensure your words are shared with the whole team. The Activities you mention sound wonderful and I am glad you and your mum approve of them. Thank you!

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Review from Gordon B (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Rowan House are always attentive and cheerful when I visit my 93-year-old mum. If Mum is a little out of sorts they always let us know and keep a close eye on her which is good to know. Any questions that I have had are readily answered or taken on board and answers found. They have been
extremely helpful in assisting and advising me on matters of funding Mum's care.
Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave such a lovely review.

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Review from D H (Son of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into Rowan House for respite care following a long spell in hospital. He has the beginnings of dementia and was very confused when he arrived. The staff made huge efforts to help him settle and made regular contact with me both personally by phone and by allowing my father to call me when
he was anxious or unsettled. He is now well-settled at the home and seems happy. I visited him for the first time this week and the environment was friendly, clean, and welcoming. I feel he is receiving good care and there is always someone around to listen to him or reassure him.
Reply from Adele Beaton, Area Manager at Rowan House

On behalf of Rowan House, I would like to take this opportunity to thank you for taking the time to leave this fantastic review. Our residents are at the heart of all we do and to hear that the staff at Rowan House have made such an effort to to reassure your dad and help him to settle is really good to hear. Should your dad wish to come for another stay, our staff would make him more than welcome. Many Thanks.

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Review from L H (Daughter of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to visit Rowan House for a temporary respite placement for my mum following a lengthy hospital stay. As soon as I went in I knew this was the right place for her to be. Both management and staff have been so professional, kind and supportive through a very challenging time, they always have the
best interests of the residents at heart and work so hard to create a homely feel and a warm welcoming atmosphere. I cannot thank them enough.
Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave such a wonderful review. It is lovely to read your comments and to hear that you are happy with Rowan House.

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Review from C S (Daughter of Resident) published on 25 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rowan House has been really supportive with the care of my mum.
It has been a really difficult time, but I have felt assured that Mum is being really well looked after and her needs are being met.
The staff are really caring and patient and have done their utmost to make Mum as comfortable as possible.
Staff
are always welcoming when I visit and if I have any queries or concerns,a particular member of staff and the Managers are always accessible, easy to talk to and will deal with any issues and try to get things sorted out.
Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave a review. I am pleased to hear that you are happy with the care at Rowan House. Someone will be in contact to discuss your star rating feedback and see if we can make any changes.

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Review from Helen S (Daughter of Resident) published on 15 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far very pleased with the care our father is getting. Care home people are always so friendly, informative and supportive. It has been a very stressful time for both of us as we live so far away. It is reassuring that there is always a friendly voice to give us any information we need.
Reply from Anna Blenkinsop, Director at Rowan House

I'm delighted to hear that your father has settled in well and you are happy with Rowan House. Thank you for leaving such a lovely review.

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Review from A S (Daughter of Resident) published on 8 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the moment we walked into Rowan House, we felt very welcomed by the team of staff. We were nervous about choosing the right home to suit my Dad’s needs, but we have nothing but positive things to say about the home. The care, food and activities are fantastic and it has made this hard transition
for both my Dad and family very smooth and easy. My dad is very happy, as are we.
Reply from Anna Blenkinsop, Director at Rowan House

Thank you for leaving such a lovely review. I am delighted to read that you are happy with Rowan House. I will pass this on to the whole team.

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Review from Chris M (Son of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can only speak highly of Rowan House.
Both management and staff have all been very helpful, friendly and professional in all matters and needs for my mother and myself.
Unfortunately, as I live abroad I am unable to visit my mother as often as I would like. Since my last visit last December I can
see a noticeable improvement in her health and appearance. She is eating very well and shows her appreciation to all the visiting staff.
As my mother prefers to spend most of her time in her room I was very grateful that she was given a room with a lovely view and is also spacious enough to hold many of her personal items and hang her favourite paintings.
I thank all at Rowan House for being there to help and assist my mother during this difficult time of her life.
My mind is at rest when I return back home knowing she is safe and being well cared for.
Reply from Anna Blenkinsop, Director at Rowan House

That's lovely to hear. Many thanks for leaving such a kind review.

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Review from Laura M (Daughter of Resident) published on 20 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First of all if you are reading these reviews I am sorry for your situation. I have been where you are and trying to find the best place and make the right decision for someone you love so much is hard! I couldn’t have got through my journey without the staff at Rowan House. They are caring, kind,
compassionate, understanding, respectful, sensible, sensitive and show love and support when you need it the most. You go home knowing your loved one is in safe hands. Rowan House is clean, nice rooms and the care and attention from staff is lovely. I watch nails being cut/painted, singing and dancing and residents being constantly fed and watered, catered to the likes of the individual. I see a family and that’s what they are which clearly comes across. I see each person living there free to do what they want (obviously within reason) and not all sleepy in a chair which I saw at other homes I visited. I would highly recommend Rowan House to any of you travelling this difficult journey and trying to make the best decision for your loved one.
Reply from Anna Blenkinsop, Director at Rowan House

Wow! Thank you for taking the time to write such a lovely, heart-felt review. I am so pleased that we have been able to meet your needs and the needs of your loved one. The whole team work extremely hard and are dedicated to caring for each and every resident. I will pass your kind words on to the team.

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Review from Linda P (Daughter of Resident) published on 1 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rowan House and all the staff are so caring and compassionate; they have gone above and beyond helping my mum, who has Alzheimer’s, in her difficult moments. There are always activities going on and good food, and excellent communication with the family.
Reply from Anna Blenkinsop, Director at Rowan House

What a lovely review! Thank you so much. I am delighted to hear that you and your Mum are happy with Rowan House.

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Review from Linda H (Daughter of Resident) published on 16 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Rowan House Saltash is a wonderful care home. My Mother has settled in and is very happy! The staff are all kind and can’t do enough for Mum. Thank you all very much for looking after her and I feel relieved that I can leave her there and know she is being looked after.
Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to leave a review. I am delighted to hear that you and your mum are happy with Rowan House.

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Review from Krystyna P (Daughter of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care Mum has received has been excellent. The home has a lovely warm atmosphere, nothing is too much trouble. All residents are treated with love and respect. We were also helped during a difficult transition period.
Reply from Anna Blenkinsop, Director at Rowan House

What a lovely review, thank you so much. The team do an amazing job. I will pass your comments on.

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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Rowan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Rowan House is calculated as follows: ( (150 Excellents x 5) + (20 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 174 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rowan House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rebecca

Rebecca Solomon

Job Title: Registered Manager Joined: 2012

Becky Solomon is our Manager, Becky has worked at Rowan House for over 10 years and has a wealth of experience in the care of Rowan House. Becky would be more than happy to answer any questions you may have.

Frequently Asked Questions about Rowan House

What types of Care is Rowan House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rowan House have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rowan House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rowan House to the centre of Saltash?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rowan House to verify any information. View our terms and conditions. Rowan House has an Enhanced Service - more info.