Rowan House

4 Lower Port View, Saltash PL12 4BY
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9.9 64 Reviews
  • Rowan House, Saltash
Rowan House is a residential care home that strives to provide residents with a high quality of life and residential care in a friendly and relaxed setting.

As well as residential care, the home provides respite and day care for people who have recently left hospital or to give regular carers and family members a break, while they can be safe in the knowledge that their loved one is in a warm and welcoming environment.

Each bedroom at the home has en-suite facilities and residents are encouraged to bring personal furnishings to help them feel more at home. Rowan House’s spacious dining rooms and homely lounges help to make residents feel comfortable and at ease.

Residents can take part in a range of activities and outings, including arts and crafts, scrapbooking and therapies. Trips to the seaside and outings to garden centres for cream teas can also be arranged.

Visitors are welcome at any time; they can join residents for a meal provided by the caterer "Apetito" which offers a diverse food range, thoughtfully crafted for quality and taste.
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Care Provided by Rowan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1525 – £1600
  • Self-Funded Residential Dementia Care: £1525 – £1600
  • RESPITE Self-Funded Residential Care: £1525 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1525 – £1600

Fees will be discussed on a one to one basis

These prices are only a guideline, please contact Rowan House to find out the exact price for your requirements.

Contact Rowan House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rowan House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Solomon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)

Parking

  • Rowan House has a car park.

Rowan House Reviews (64)

9.9

Rowan House has a Review Score of 9.9 (9.851) out of 10, based on 23 reviews in the last 2 years.
Over all time Rowan House has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Rowan House
  • 27
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Total of 64, showing 1-20
Review from Jackie B (Daughter of Resident) published on 29 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Rowan have made mums from her previous home as easy as it could be. They have taken time to get to know her and treat her with real respect and dignity. My brother and I are so pleased with how this difficult time has been supported.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you for your review. It is fantastic to read how your mum has been treated, that the transition to the home has been as easy as possible and that you and your brother are pleased with the…read more
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Review from M T (Husband of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I chose Rowens for Day Care for my wife on recommend and location. The home has a high standard of cleanliness and my wife has been made very welcome by the staff. I have found the staff to be very professional and I feel at ease with my wife in their care.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you for your words and for taking the time to complete this review. It's great to read how the staff have welcome your wife.
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Review from E M (Wife of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been visiting Rowan House every Thursday for day care for about 3 years now to give me respite from my full time caring rota. He finds the staff very caring enjoys his meals and the afternoon entertainment is the highlight of his day (singing and excise). he is able to talk to the carers
about his worries.
Reply from Adele Beaton, Area Manager at Rowan House
It is heart warming to read how your husband enjoys his time visiting Rowan House. It is also really good to read that you can then enjoy a well deserved break. The staff at Rowan are truly a…read more
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Review from W M (Resident) published on 16 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since coming to Rowan House each Thursday for Day Care I found that the management and staff have all been very caring and helpful to me, and if I needed full time care away from my own home, I would not hesitate to hope for Rowan House. I would recommend Rowan House to anyone in my position.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you so much for your reply. How lovely it is to read that your Day Care experience has been such a success. I will make sure that your kind words are passed on to the team. Thank you.
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Review from T M (Friend of Resident) published on 14 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On a recent visit to a resident in Rowan House I was highly impressed by the exceptional level of care and consideration being given to my friend. Personal care was of an extremely high standard, the 2 members of staff involved clearly had a detailed knowledge of individual requirements and delivered
the personal care with great attention to detail, compassion and dignity. They were so very kind and considerate.
I have visited on many occasions and there is always a high standard of cleanliness throughout the home, and my friend's bedroom is always immaculately clean and tidy, with freshly laundered bedding. I've never failed to be impressed by the very high standards of care my friend receives at Rowan House.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you for taking the time to leave this review. Our residents are at the heart of all we do, so to read how impressed you are with the level of care your friend is receiving is wonderful. We…read more
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Review from C A (Grandson of Resident) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't thank the staff at Rowan House enough for the compassion and dignity they showed my gran in her final days. They went above and beyond to make her comfortable, keeping her surrounded by kindness and respect until the very end. Their support extended to our family too, offering comfort and reassurance
when we needed it most. It was clear that they truly cared, and we'll always be grateful for the warmth and professionalism they showed during such a difficult time.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you so much for taking the time to leave this review - especially as you mourn the loss of your gran. I am sorry for your loss, but it is heartwarming to read of the great care she received from…read more
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Review from L D (Daughter of Resident) published on 2 October 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is exceptionally well looked after always clean clothes kept well her room always spotless. Carers friendly and approachable. Meals look good from what I have seen. Plenty of drinks throughout the day. Mum answered questions below.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you to you and your mum for leaving us this review. I will make sure your words are shared with the whole staff team. It is really good to know that you feel your mums care is exceptional. Thank…read more
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Review from R S (Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The service and care are excellent. I have no complaints.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you for taking the time to write this review. As with all feedback, it is really important to us.
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Review from D J (Son of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my mum has received since moving in has been exceptional. she has been made welcome, and so has all the family. Nothing seems too much trouble, and I wouldn't hesitate to recommend Rowan to anyone.
Reply from Adele Beaton, Area Manager at Rowan House
It really is lovely to read that you find the care to be exceptional. We act on all feedback, but reviews like this are heartwarming. All our residents are at the core of all we do, and this is…read more
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Review from K A (Granddaughter of Resident) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff at Rowen House are fantastic.
Whenever we visited we knew our gran was in safe hands and being very well looked after. It always was clean, smelt nice and had a homely feel. There was never that feeling of regret when leaving as she was happy there.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you so much for this review. It means so much to all of us that you feel that your Gran is in such good hands and that the staff are fantastic. I will make sure your words are shared with the…read more
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Review from Richard A (Son of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff goes above and beyond to ensure their residents are well cared for. They also have empathy for the families and give them the support they need.
Reply from Adele Beaton, Area Manager at Rowan House
We really appreciate every review we receive here at Rowan House and it means a lot to us to know that you find the staff team so empathetic. Caring for our residents and relatives is at the heart of…read more
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Review from Julie A (Daughter-in-law of Resident) published on 12 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All members of staff went above and beyond to made sure all their residents are all well and cared for.
Reply from Adele Beaton, Area Manager at Rowan House
On behalf of the whole team at Rowan House I would like to express our thanks for this lovely five star review.
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Review from Suzanne H (Daughter of Resident) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving Mum into a care home was one of the hardest things we ever had to do, but Rowan House has been a blessing. She settled in beautifully and is genuinely happy, which means the world to us. The staff are warm, compassionate, and treat her with such dignity and care. I'm deeply grateful for the peace
and comfort they've given our family.
Reply from Adele Beaton, Area Manager at Rowan House
Thank you so much for taking the time to leave this review. Your words mean such a lot to the whole staff team. We completely understand how difficult it is making the decision to move a loved one…read more
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Review from Sue L (Daughter of Resident) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident for about a year been a difficult time during to funding but all the staff are caring and nothing is to much for them to try to help the care is wonderful home us clean and all staff care from management to the cleaners thank them all for their hard work I am glad that my
mum who is 95 is well looked after.
Reply from Anna Blenkinsop, Director at Rowan House
Thank you for leaving such a lovely review. I am so pleased to hear that you and you and your Mum after happy at Rowan House. I will pass your kind words onto the whole team.
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Review from R P (Son-in-law of Resident) published on 7 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in this care home are amazing and are always patient and kind both to residents and visitors. Nothing is too much trouble.
Reply from Adele Beaton, Area Manager at Rowan House
On behalf of everyone at Rowan House, I would like to take this opportunity to thank you for taking the time to leave this fantastic review. I will make sure your kind words are shared with the entire…read more
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Review from M G (Sister of Resident) published on 31 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Rowan House has dedicated staff that care for the individual needs of each resident.
When we visit it always has a happy atmosphere.
Reply from Adele Beaton, Area Manager at Rowan House
Its good to read that you feel the happy atmosphere at Rowan House. The team are extremely dedicated and happy in their work and the residents are at the heart of all they do. Thank you.
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Review from Stephen W (Son of Resident) published on 30 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was apprehensive about how Mum would react after her fall, hospitalisation, and then her big fear - residential care!
Mum started overwhelmed and nervous. The staff have gone out of their way to make Mum feel she is amongst friends, and they give her a cuddle and hold her hand. Activities: group
sing-alongs and music events, one-on-one knitting, pasty making... There will never be enough staff, but that applies to most care homes. The staff treat everyone with respect and dignity, and they seem genuinely happy in their work, despite being nearly always busy and attentive to residents' needs.
Food and drinks are very good.
Rooms are spotless and tidied/cleaned better than many hotels.
There is always a Duty Manager on hand and the Deputy Manager can regularly be seen with the residents and relatives - a big tick.
The home is under new management and they are making positive changes, probably with limited resources.
Reply from Adele Beaton, Area Manager at Rowan House
This review serves as a credit to all the team at Rowan House. Thank you for taking the time to submit it, I will ensure your words are shared with the whole team. The Activities you mention sound…read more
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Review from Gordon B (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Rowan House are always attentive and cheerful when I visit my 93-year-old mum. If Mum is a little out of sorts they always let us know and keep a close eye on her which is good to know. Any questions that I have had are readily answered or taken on board and answers found. They have been
extremely helpful in assisting and advising me on matters of funding Mum's care.
Reply from Anna Blenkinsop, Director at Rowan House
Thank you for taking the time to leave such a lovely review.
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Review from D H (Son of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came into Rowan House for respite care following a long spell in hospital. He has the beginnings of dementia and was very confused when he arrived. The staff made huge efforts to help him settle and made regular contact with me both personally by phone and by allowing my father to call me when
he was anxious or unsettled. He is now well-settled at the home and seems happy. I visited him for the first time this week and the environment was friendly, clean, and welcoming. I feel he is receiving good care and there is always someone around to listen to him or reassure him.
Reply from Adele Beaton, Area Manager at Rowan House
On behalf of Rowan House, I would like to take this opportunity to thank you for taking the time to leave this fantastic review. Our residents are at the heart of all we do and to hear that the staff…read more
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Review from L H (Daughter of Resident) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I went to visit Rowan House for a temporary respite placement for my mum following a lengthy hospital stay. As soon as I went in I knew this was the right place for her to be. Both management and staff have been so professional, kind and supportive through a very challenging time, they always have the
best interests of the residents at heart and work so hard to create a homely feel and a warm welcoming atmosphere. I cannot thank them enough.
Reply from Anna Blenkinsop, Director at Rowan House
Thank you for taking the time to leave such a wonderful review. It is lovely to read your comments and to hear that you are happy with Rowan House.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Rowan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Rowan House is calculated as follows: ( (233 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 269 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rowan House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rebecca

Rebecca Solomon

Job Title: Registered Manager Joined: 2012

Becky Solomon is our Manager, Becky has worked at Rowan House for over 10 years and has a wealth of experience in the care of Rowan House. Becky would be more than happy to answer any questions you may have.

Frequently Asked Questions about Rowan House

What types of Care is Rowan House registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Rowan House have?

There are 22 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Rowan House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Rowan House to the centre of Saltash?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rowan House to verify any information. View our terms and conditions. Rowan House has an Enhanced Service - more info.