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Rowan House

4 Lower Port View, Saltash, Cornwall PL12 4BY
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I can only speak highly of Rowan HouseChris M(Son of Resident/Service User)
Rowan House, Saltash
Rowan House and all the staff are so caring and compassionateLinda P(Daughter of Resident/Service User)
Rowan House, Saltash
I visited him for the first time this week and the environment was friendly, clean, and welcomingD H(Son of Resident/Service User)
Rowan House, Saltash

Rowan House is a residential care home that strives to provide residents with a high quality of life and residential care in a friendly and relaxed setting.

As well as residential care, the home provides respite and day care for people who have recently left hospital or to give regular carers and family members a break, while they can be safe in the knowledge that their loved one is in...  

Care Provided by Rowan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,500 - £1,700£1,500 - £1,700
Residential Dementia Care£1,500 - £1,700£1,500 - £1,700

Fees will be discussed on a one to one basis

Contact Rowan House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Rebecca Solomon(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)

Parking

  • Rowan House has a car park.

Rowan House Reviews (67)

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9.9

Rowan House has a Review Score of 9.9 (9.888) out of 10, based on 22 reviews in the last 2 years. Over all time Rowan House has 67 reviews.

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Showing 67 reviews matching selected criteria
Review from S B (Son of Resident) published on 5 December 2019 Submitted via Postal Card
Overall Experience

Praise where praise is due and Rowan House and its staff deserve it. They look after my mother, who is 103 years old, with respect and professional friendliness. Thank you.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you so much for taking the time to write a review. I am delighted to hear your comments about Rowan House and that you have had a positive experience with us. The whole team work extremely hard to maintain the high standards of care that we deliver at Rowan House.

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Review from G W (Son of Resident) published on 25 April 2019 Submitted via Postal Card
Overall Experience
A good care home with great staff who are helpful, courteous and caring. The food is satisfactory along with cleanliness but could be better.

Activities although difficult to provide should be more stimulating for the patients. Patients could be provided with care staff to be taken out locally and for short walks.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for taking the time to complete a review. I am extremely pleased that you would highly recommend Rowan House. Staff work extremely hard to keep Rowan House clean and tidy and do an excellent job. We offer varied menus and a choice of meals, we can accommodate any dietary requirements or...  

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Review from W H (Son of Resident) published on 18 April 2019 Submitted via Postal Card
Overall Experience

My mother is 95 years old, frail and recovering from a broken arm and wrist. We moved her into Rowan House after a three-week spell in hospital. She was weak and in very poor health exacerbated by an infection which left her extremely poorly. The level of care provided has been exceptional and my wife and I admire the skill, dedication and cheerfulness of all the staff involved.

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Review from Heather S (Daughter of Resident) published on 18 April 2019 Submitted via Postal Card
Overall Experience

The staff are really friendly and make both the residents and family feel welcome. It is easy to ask how your relative is and I feel they are easy to talk to and give you the relevant information.

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Review from Denise H (Daughter of Resident) published on 1 April 2019 Submitted via Website
Overall Experience
I had to arrange for my Dad to go to Rowan House as he had just come home from hospital and needed care, my Mum had been taken to hospital (Dad's full-time carer) she had to have an operation and some recovery time.
My Dad wasn't too happy about going into a care home but on arrival at Rowan House, he was made so welcome by all the staff, he was taken straight into a very nice hot lunch while I was shown his room.
The staff went out of their way to give me as much information and help as possible, they really put themselves out and the young staff were also exceptional.
The only negative is my Dad just sat in his room and wouldn't even try to join in with the other residents which was him being a bit difficult, even then one of the staff sat in his room chatting to him and kept him company.

Thank you to all the staff for helping in a very stressful time trying to support both my parents, if I had my way, my Dad would have stayed there a few more days.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for your comments, Denise. I am really pleased to hear about your positive experience at Rowan House. If you ever need any support again in the future please don't hesitate to contact us.

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Review from Michael S (Son-in-law of Resident) published on 28 March 2019 Submitted via Postal Card
Overall Experience
Rowan house might, indeed, perceive that they have a friendly caring home, but it is definitely not the same 'homely', 'caring' place that my father-in-law was admitted to some 2+ years ago.
I believe this is simply a consequence of the turn around of staff over this period, and a dependence upon a younger element. There are, of course, some quite exceptional staff at Rowan, but the downturn in care, in my view, is founded upon elements of the staff who perceive the position as employment.

As a prime example, during December 18, members of my local church and I held a carol sing-along one evening; not one member of staff attended, nor sadly were we and the residents offered a cup of tea/mince pie.

Reply from Anna Blenkinsop, Director at Rowan House

Thank you for reviewing Rowan House, we welcome it and will work hard to address all concerns raised. We did have some turnover of staff 3 years ago, however, we received no complaints relating to the standard of care for this period. There is always some degree of staff turnover and all new staff...  

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Review from Karen R (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card
Overall Experience

Mum has settled well and loves all the girls! Although Mum's carpet has been cleaned it still smells of pee, that I noticed the first time we walked in. Mum gets upset by other residents coming into her room at night although she has been told they won't harm her, as very unsettling for her. She was particularly upset yesterday by a resident though she can't help it.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 August 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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Meet the Team (1)

Rebecca Solomon
Rebecca SolomonJob Title:Registered ManagerJoined: 2012

Becky Solomon is our Manager, Becky has worked at Rowan House for over 10 years and has a wealth of experience in the care of Rowan House. Becky would be more than happy to answer any questions you may have.

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