Rowan House

4 Lower Port View, Saltash PL12 4BY
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9.9 64 Reviews
  • Rowan House, Saltash
Rowan House is a residential care home that strives to provide residents with a high quality of life and residential care in a friendly and relaxed setting.

As well as residential care, the home provides respite and day care for people who have recently left hospital or to give regular carers and family members a break, while they can be safe in the knowledge that their loved one is in a warm and welcoming environment.

Each bedroom at the home has en-suite facilities and residents are encouraged to bring personal furnishings to help them feel more at home. Rowan House’s spacious dining rooms and homely lounges help to make residents feel comfortable and at ease.

Residents can take part in a range of activities and outings, including arts and crafts, scrapbooking and therapies. Trips to the seaside and outings to garden centres for cream teas can also be arranged.

Visitors are welcome at any time; they can join residents for a meal provided by the caterer "Apetito" which offers a diverse food range, thoughtfully crafted for quality and taste.
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Care Provided by Rowan House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 26 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1525 – £1600
  • Self-Funded Residential Dementia Care: £1525 – £1600
  • RESPITE Self-Funded Residential Care: £1525 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1525 – £1600

Fees will be discussed on a one to one basis

These prices are only a guideline, please contact Rowan House to find out the exact price for your requirements.

Contact Rowan House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Rowan House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Rebecca Solomon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2012

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (2)

Parking

  • Rowan House has a car park.

Rowan House Reviews (64)

9.9

Rowan House has a Review Score of 9.9 (9.851) out of 10, based on 23 reviews in the last 2 years.
Over all time Rowan House has 64 reviews.

Overall Experience
  • 51
  • 12
  • 1
  • 0
  • 0
Date Published
  • 64
  • 14
  • 18
  • 23
  • 41
Reviewer Connection to Rowan House
  • 27
  • 14
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 64, showing 61-64
Review from Heather S (Daughter of Resident) published on 18 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are really friendly and make both the residents and family feel welcome. It is easy to ask how your relative is and I feel they are easy to talk to and give you the relevant information.
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Review from Denise H (Daughter of Resident) published on 1 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had to arrange for my Dad to go to Rowan House as he had just come home from hospital and needed care, my Mum had been taken to hospital (Dad's full-time carer) she had to have an operation and some recovery time.
My Dad wasn't too happy about going into a care home but on arrival at Rowan House,
he was made so welcome by all the staff, he was taken straight into a very nice hot lunch while I was shown his room.
The staff went out of their way to give me as much information and help as possible, they really put themselves out and the young staff were also exceptional.
The only negative is my Dad just sat in his room and wouldn't even try to join in with the other residents which was him being a bit difficult, even then one of the staff sat in his room chatting to him and kept him company.
Thank you to all the staff for helping in a very stressful time trying to support both my parents, if I had my way, my Dad would have stayed there a few more days.
Reply from Anna Blenkinsop, Director at Rowan House
Thank you for your comments, Denise. I am really pleased to hear about your positive experience at Rowan House. If you ever need any support again in the future please don't hesitate to contact us.
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Review from Michael S (Son-in-law of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Rowan house might, indeed, perceive that they have a friendly caring home, but it is definitely not the same 'homely', 'caring' place that my father-in-law was admitted to some 2+ years ago.
I believe this is simply a consequence of the turn around of staff over this period, and a dependence upon a
younger element. There are, of course, some quite exceptional staff at Rowan, but the downturn in care, in my view, is founded upon elements of the staff who perceive the position as employment.
As a prime example, during December 18, members of my local church and I held a carol sing-along one evening; not one member of staff attended, nor sadly were we and the residents offered a cup of tea/mince pie.
Reply from Anna Blenkinsop, Director at Rowan House
Thank you for reviewing Rowan House, we welcome it and will work hard to address all concerns raised. We did have some turnover of staff 3 years ago, however, we received no complaints relating to the…read more
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Review from Karen R (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has settled well and loves all the girls! Although Mum's carpet has been cleaned it still smells of pee, that I noticed the first time we walked in. Mum gets upset by other residents coming into her room at night although she has been told they won't harm her, as very unsettling for her. She was
particularly upset yesterday by a resident though she can't help it.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Rowan House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Rowan House is calculated as follows: ( (233 Excellents x 5) + (32 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 269 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Rowan House is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 23 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 Aug 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Rebecca

Rebecca Solomon

Job Title: Registered Manager Joined: 2012

Becky Solomon is our Manager, Becky has worked at Rowan House for over 10 years and has a wealth of experience in the care of Rowan House. Becky would be more than happy to answer any questions you may have.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Rowan House to verify any information. View our terms and conditions. Rowan House has an Enhanced Service - more info.