Alphington Lodge

We would absolutely recommend Alphington Lodge for anyone considering care.

Mum has lived here for many years now and is very happy here. She enjoys the different activities especially the bingo. She tells us the food is lovely and looks forward to her afternoon tea and cake. The staff are great and are always very welcoming well when we visit.

I have been volunteering since March 2024, I absolutely enjoy it! I have been welcomed since day one! I am still volunteering now! The staff are absolutely incredible with the service users, the service users only have good things to say about this care home! The rooms are so beautifully decorated, when I first came in it felt so homely and the atmosphere when I arrived was so wonderful, everyone was laughing and joking with each other and honestly it was so lovely to hear and see. I have helped out with activities during the weeks and the activities offered are incredible! The staff really take there time to make sure there is a wide range of activities for everyone, from physical activities, to mind games and to the most important game, bingo. All service users have a choice of meals which I think is most important, they get to have a choice and the food always looks lovely and the staff always make sure everyone is happy! I would highly recommend this care home to anyone!

I've also noticed over the years I've been visiting that the physical environment is steadily improving with areas being decorated and furniture updated and also the lovely sunny courtyard being improved to provide a pleasant area to sit in when visiting.

The staff go above and beyond for their care and thoughtfulness for Mum.

I find this home very good, the staff are very good.

Lovely caring home and excellent staff nothing is any trouble, my aunty is well looked after and her needs cared for, all the staff work hard to make sure all the residents are looked after well, nice and friendly place

It's very difficult to watch at times but the staff have been outstanding. 10/10 .

Our aunt is receiving personalised, thoughtful care. Her health and well-being have visibly improved while at Alphington Lodge. She is able to socialise and spend time outside of her room and is encouraged to improve her mobility day by day. We are most grateful to the staff there for everything they do.

We, as a family, have had the pleasure of my gran passing in this family feel home, after spending a wonder three years there. Since covid ended and a new manager came in just over a year ago, the home has grown from being good to excellent in my view. The carers are so dedicated to care; we often see a few of them on their days off coming in not to work, but spending time with residents. They don't just care for residents they care for residents' families too, especially near the end of grans life - cups of tea and sandwiches were offered - relief during our sad time.

The home was clean and inviting with friendly staff faces and professional.

The care she received was second to none. The staff got to know my aunt well, and they kept in touch with the family. They were open and honest, as we had not been in this situation before. I would recommend Alphington Lodge to anyone looking for a "home from home" residential home.

I would highly recommend Alphington Lodge as somewhere for your loved one to go. Thank you to all the staff.

My grandfather moved here from Norwich with dementia at 97 years old after he was widowed, he settled quickly and enjoyed his time here. Some of the staff were above excellent in their care and communication. I would recommend this care home.

My great-grandad used to live in Alphington Lodge, we found the care staff very good at what they did, always making sure that my grandad had what he needed and being very comforting. Management was really good at what they did and I never had to worry about anything for him. The staff are really friendly and helpful to me and my family, especially one of the carers in particular. She was great. This home is very recommended.

My mother has been a resident since November 2022, due to mobility problems. I cannot speak highly enough of all the staff at Alphington Lodge, they are all professional whilst also being very caring and friendly and do make the home feel like a Home from Home. My mother is very happy there and has a lovely room where she can see lots of people coming and going. Thank you very much all at Alphington Lodge.

My friend came to Alphington Lodge back in the autumn. When I came to visit her, I was blown over by the feeling of warm love and care in the home. The staff, management, carers, cleaner and activity person are just so helpful and kind. My friend hasn't been so happy for a while, until she came in here, so happy, very clean and enjoying the company of all the other residents. My recommendation would be 200% for the overall experience I have had.

Mum entered Alphington Lodge in October 2022, initially only for a temporary period, so it was a lovely surprise to find a little note on a whiteboard in her appointed room bearing a smiley face and a welcome greeting hoping that she would settle in well. Her stay has now become permanent, and she is exceedingly happy to be there. The staff are kind, attentive and caring and work well together as a team, which makes all the difference. They consistently ensure that all her needs are met, and altogether, they have created a warm, friendly atmosphere where nothing is too much trouble. The meals that the kitchen provides are of the highest quality, being tasty, varied and nutritious. In addition to this, the home is linked to a well-run GP practice, and when Mum has needed unexpected urgent medical help, she has been attended to immediately. This care home is one of the best I have encountered, and I feel safe in the knowledge that Mum is treated with such respect, dignity and love by all there.

My auntie has come after a long stay in hospital and needed respite care. She has made a good improvement in the short time she has been here. The staff have a great understanding of her needs and care. She has enjoyed the food and the choice. Understanding her and her requirements has been important to regain her strength.

There is always a welcome when we arrive. Dad has built good relationships with staff. Communication is prompt and usually goes to my sister, we are happy to be contacted too. Staff are supportive around our dad's decline and increase in need and when he has been poorly or had a fall. Dad always speaks about how much he enjoyed his cooked breakfast.