Coppelia House

Court Street, Moretonhampstead, Newton Abbot TQ13 8LZ
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9.7 49 Reviews
  • Coppelia House, Newton Abbot
Coppelia House is located in the town of Moretonhampstead on the edge of Dartmoor and has access to local amenities all within a short walking distance of the home, including a range of shops, pubs, the library and a church.

The home has been providing exceptional care for over 100 years and has undergone several developments while still maintaining its original character and features.

Coppelia has the feel of a traditional country house and provides a welcoming and homely environment for those choosing to live there. Many of the home's rooms overlook the mature garden and the home has a choice of spacious communal areas including a dining room, lounge, conservatory, activity room and hairdressing salon.

The home is working towards accreditation with the Eden Alternative – a philosophy to ensure individuals never experience boredom, helplessness or loneliness.
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Care Provided by Coppelia House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1600
  • Self-Funded Residential Dementia Care: £1200 – £1650

We welcome a conversation to understand you or your loved ones needs so that we can provide information on our fees.

These prices are only a guideline, please contact Coppelia House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemma Bowden (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (30)

Visiting

  • Welcome visitors and look forward to welcoming you. If you would like to see the manager would suggest making an appointment.

Parking

  • Limited parking opposite the home.

Coppelia House Reviews (49)

9.7

Coppelia House has a Review Score of 9.7 (9.651) out of 10, based on 8 reviews in the last 2 years.
Over all time Coppelia House has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Coppelia House
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Total of 49, showing 1-20
Review from C Y (Husband of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good experience. The management have always been very helpful along with the staff.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your review of Coppelia. We will share your kind words with the team.

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Review from Pat D (Friend of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have always found staff excellent - caring and can't do enough for their residents. Cleanliness is first class. All residents are clean and happy.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your review of Coppelia. We appreciate you taking the time to share your experience, and will share with the team your kind words.

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Review from Jane G (Sister of Resident) published on 10 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall I want to express gratitude, especially to the caregivers who do their best to create a calm, cheerful and safe ambience and undertake personal care with respect. Almost always they seem affectionate, kind, patient; they are usually capable, observant, supportive of each other and appropriate
in seeking help. I cannot speak highly enough of them.
The manager is accessible, friendly and has a sunny disposition which affects us all. Staff are helpful and competent if we ask for extra help. Coppelia seems welcoming, institutional and often cheerfully informal.
These aspects of my sister's care are really valued by all the family.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for a wonderful review of Coppelia House which we will share with the team

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Review from D M (Nephew of Resident) published on 7 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt who has vascular dementia, moved into Coppelia House in July 2024. When we were first shown around we knew she would be well look after and happy there. It took her a few months to get settled but she is very happy there. The staff are always really friendly towards me and are proffessional
and kind to the residents. Coppelia House has always smelt clean and homely. My aunt is looking so much better since being resident there as she doesn't have anything to worry about. I would not hesitate to recommend Coppelia for anyone needing residential care.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your positive review of Coppelia House

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Review from L C (Daughter of Resident) published on 23 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience has been that the staff at Coppelia House are warm, friendly and place the wellbeing of the residents at the heart of all they do. Every member of the team is approachable, kind and supportive even when at their most busy. What stands out from spending time at Coppelia is the respect that
is shown to each resident by the staff.
Mum has been treated with understanding, dignity and compassion throughout her time at Coppelia and her personal needs and interests have been accommodated by staff going above and beyond to ensure she is still able to pursue her passions and allowing her personality to shine. She feels loved, valued and safe.
Staff are always ready with a smile or a reassuring word and that support extends not only to residents but also to visiting family members, who are made to feel welcome at all times, making everyone feel included and at ease.
Thank you Coppelia for all you do!
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for sharing your heartfelt review and experience of Coppelia House. We will certainly share your kind words with our team

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Review from Alex A (Daughter of Resident) published on 16 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coppelia was our second home with Mum! She was happy, extremely well cared for, and felt loved there. The staff are amazing, so committed to their residents, and really become a part of their family. Access to discuss Mum's needs was immediate and we were kept in touch with all the time. We visited
nearly every day and being able to fit visits in at most hours of the day helped us continue a very involved relationship with Mum.
Reply from Stephen Arnold, Director at Coppelia House

Thank you for writing a review. We really appreciate your feedback. The whole team at Coppelia will be delighted to hear your positive comments. Thank you.

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Review from Jolyon A (Son of Resident) published on 12 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I take great pleasure in recommending all at Coppelia House, over the last few months my father resided there. I was always made to feel very welcome and highly informed with information on my father's well-being. The care was 100%. I even had the pleasure of sampling the delightful homecooked food
that Dad took a lot of pleasure eating and enjoying the wonderful gardens, chatting to the wonderful staff. I can't recommend the home and staff anymore and so pleased we moved him there until his last days. Keep up the great work, I'm sure you all will.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for a wonderful review which we will share with our team.

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Review from Vanessa O (Daughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Coppelia House in April 2023 for respite care after a fall in her flat. She quickly decided she would like to stay as she felt safe and comfortable in her own room with friendly and supportive staff. Her visitors were always welcomed by the staff, and we enjoyed sitting out together in the
sunny garden. Mum received excellent palliative care in the home as she neared the end of her long life and we were kept well informed of her condition. Thank you to all the staff at Coppelia House for looking after Mum in such a caring, respectful way.
Reply from Stephen Arnold, Director at Coppelia House

Thank you for writing such a lovely review. Your review touches on so much of what we strive to provide every day. The whole team at Coppelia House will be so pleased to read your feedback. Thank you again.

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Review from H B (Daughter of Resident) published on 24 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home was extremely helpful and quick at getting Mum in, as both parents became ill at the same time.
Mum settled in very well and the staff were very welcoming and caring.
My mum has dementia and her biggest problem was understanding the foreign workers. We have moved Mum to be with her husband
of sixty-seven years, as this wasn’t the place for my father to stay.
Many thanks to all staff.
Reply from Stephen Arnold, Director at Coppelia House

Thank you for taking the time to write a review. The whole team will be pleased to hear how their care was appreciated. Thank you for the feedback, much appreciated.

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Review from R H (Son of Resident) published on 15 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father and us, his family, are extremely fortunate to have a care home of such a high calibre on our doorstep. He needed 24/7 care and he got it, he was well fed and kept clean, (his words) The staff were/are very obliging and do everything in their power to make the whole situation as homely and
pleasant as possible. Our particular situation was difficult and became more acute over time, the staff true to form were understanding and accommodating to which we are very grateful. Thank you.
Reply from Stephen Arnold, Director at Coppelia House

Thank you for taking the time to write such a lovely review. The whole team will be delighted to hear your positive feedback. Thank you.

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Review from H C (Son of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Ma was here for 5 years. She was always treated with much love, respect and humility. She felt safe and secure at Coppelia House. Throughout Covid and after there was always emphasis on the happiness of the folks in care. For me, it's been a real comfort that Ma was here being looked after.
Reply from Stephen Arnold, Director at Coppelia House

Thank you for your review, we appreciate you taking the time to do this. We're really pleased that your mother was so happy at Coppelia. The whole care team will be delighted to hear the positive feedback. Thank you.

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Review from Lois R (Daughter of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum spent a month at Coppelia House to recover following major surgery. We cannot fault the care Mum received - the staff were all friendly, good-humoured and extremely professional, especially when helping Mum get used to coping with the stoma she had following surgery. Nothing was too much trouble.
Also, Mum said the quality and variety of the meals were exceptional.
Reply from Stephen Arnold, Director at Coppelia House

Thank you very much for such a lovely review. It's great to hear that both you and your mum are so pleased with the care our team give. Thank you.

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Review from Jan E (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
With gratitude for the care and love our mother received; you gave us peace of mind and you gave our mother warmth and joy. Together you've created a future for continuing professionalism and care for all.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your kind words which we will share with the team. We miss your mother greatly and send our best wishes to you and your family.

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Review from Diane C (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our mother was not always the easiest of residents to manage. Nevertheless, the staff were always caring, loving supportive and patient with her. She has been a long-term resident of several years and only recently passed away. The end-of-life care they provided for our mother was exceptional and the
support towards our family. Most staff are permanent, not agency and have worked there for many years. All meals and cakes are prepared and home cooked at Coppelia House. Just like home cooking and very tasty and nutritional. Our mother had the freedom to move around the home as she wished day/night time, where safe to. Where some residential homes restrict their movement throughout the day and night. I felt Mum was in a safe environment. She had a lovely garden view. It was a pleasure getting to know the staff over the years.
Reply from Stephen Arnold, Director at Coppelia House

Thank you for your kind and thoughtful review. The team at Coppelia will be so grateful for your positive feedback. Thank you, Stephen

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Review from Jan P (Daughter of Resident) published on 2 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received end of life care at Coppelia in November. I cannot praise the staff enough for their care and attitude towards her and my family. They made a very difficult time as comfortable as possible for all us and their dedication and support was outstanding.
Reply from Stephen Arnold, Director at Coppelia House

Thank you very much for taking the time to write a review. The care team will be delighted to hear your positive feedback. Really great to hear how much they are appreciated. Thank you, Stephen

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Review from David G (Son of Resident) published on 15 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father enjoyed his time at Coppelia House Care Home and was well looked after. He comments that the staff worked very hard and were wonderful. He enjoyed the activities, there was a good quiz and interesting word games which he was enthusiastic about joining in with. His own room had a wonderful
view of the town and valley beyond it. The gardens were interesting and relaxing to walk or sit in. Food good. Staff on the ball when we visited or rang.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your positive review of Coppelia House. We will certainly share your feedback with our team.

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Review from Veronica G (Daughter of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Coppelia House Care Home for five years. She's 96 years old and has dementia. I can tell she's happy and settled and she loves the people that care for her. Coppelia feels like a home from home by avoiding the temptation to create the institutionalised structures that
others misguidedly believe are necessary. The carers are kind and helpful and the atmosphere is relaxed and informal. When issues arise they are dealt with promptly and efficiently. My mother, unfortunately, got infected with Covid at the beginning of the pandemic and if it hadn't been for the amazing care she received at Coppelia I'm sure she would have died. They went over and above what was expected of them and I will always be grateful for this. I wouldn't hesitate recommending Coppelia to anyone who is thinking about residential care either for themselves or a relative. It's a very special place and, despite the obstacles created for the sector by this government, it does an incredible job.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your kind words and heartfelt review. It's an honour to be able to care for your mum for so long. Thank you.

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Review from Kim S (Daughter of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, nothing is too much trouble. They treat my mum as if she is one of the family, I cannot ask for anything more. As I said, they are all just amazing. The food is good most of the time but Mum struggles a bit with the big portions, not a bad thing.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your review of Coppelia House and kind words about the staff who work hard to provide excellent care.

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Review from Ian H (Husband of Resident) published on 9 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the home for three and a half years. She suffers from advanced Alzheimer's. She cannot see, walk, feed herself or perform any other functions.
The staff are brilliant and look after her well. The home's management has been exceptional. My wife is happy, contented and relaxed. Although
she can no longer find the right words to be able to say. All of the staff and managers spend time with her and anticipate her needs. They all are welcoming to me and keep me informed of any issues.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to review Coppelia House. It is our pleasure to care for your wife and meet yourself and your family. I will share your review with the staff who I know love receiving them. Take care.

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Review from Paul B (Son of Resident) published on 14 October 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
We had to move Mum into Coppelia House Care Home at the end of 2019 due to her deteriorating health. We were glad we could move her into care within the same community she had lived in for 25 years. The staff and volunteers at Coppelia were so nice, pleasant and professional from the first moment we
talked to them. I got to know several of them during early visits and Mum was always very happy with the service she received at Coppelia. If truth be told, she didn't want to be anywhere other than home, but Coppelia was about as close to home as she could wish for. Unfortunately, Covid struck soon after she entered Coppelia, so visiting had to be restricted somewhat, but I always felt Mum was being well looked after and her safety was their main concern. Just before she died, restrictions were eased a little and she was able to go on short trips outside Coppelia. I know the staff were truly upset when she died and this was very touching. I can't think of a better place for Mum to spend her last days.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for such a heartfelt review of Coppelia. We all miss your mum and it was a great pleasure to meet and help care for her.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Coppelia House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Coppelia House is calculated as follows: ( (83 Excellents x 5) + (10 Goods x 4) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Coppelia House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Coppelia House currently has a vacancy and would love to show you around the home and beautiful garden. Please do contact the home to discuss your requirements and see if Coppelia is right for you short or long term

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Awards / Recognitions (1)

Meet the Team (1)

Jemma

Jemma Bowden

Job Title: Manager Joined: 2025

With a genuine passion for person-centred care, I strive to create a home where every resident feels safe, valued, and truly cared for. My approach as an interim manager is to lead with compassion, empowering staff to work as a strong, supportive team while maintaining the highest standards of care and dignity.


I believe a care home should feel like a big family – filled with warmth, kindness, and meaningful connections.


I take pride in building trusting relationships with residents and their loved ones, ensuring they feel listened to and reassured. My goal is to create an environment where every moment matters, where residents feel at home and staff feel proud to make a difference every day.

Frequently Asked Questions about Coppelia House

What types of Care is Coppelia House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coppelia House have?

There are 30 Single Rooms.

What are the Facilities & Services at Coppelia House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coppelia House to the centre of Newton Abbot?

11.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coppelia House to verify any information. View our terms and conditions. Coppelia House has an Enhanced Service - more info.