Coppelia House, Newton Abbot, Devon
Coppelia House, Newton Abbot, Devon
Coppelia House, Newton Abbot, Devon

Coppelia House is located in Moretonhampstead on the edge of Dartmoor and has access to local amenities all within a short walking distance of the home, including a range of shops, pubs, the post office, the library and a church.

The home has been providing care for over 100 years and has undergone several developments while still maintaining its original character and features.

Coppelia has the feel of a traditional country house and provides a welcoming and homely environment for its residents, offering private rooms with en-suite facilities and call bell systems. Many of the home's rooms overlook the garden and the home has a choice of spacious communal areas including a dining room, lounge, conservatory, and activity room and hairdressing salon. The home also has a bathroom and wetroom

The mature gardens surrounding the home provide space for residents to sit out and enjoy eating outside or participate in some gardening.

Coppelia House has a varied activities programme and allows residents to participate in many individual traditions including sherry in the lounge before Sunday lunch and the monthly 'open-house' coffee mornings allowing residents to interact with the local community.

Group: Peninsula Care Homes Ltd

Person in charge: Viju Jacob (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 30

Rooms with ensuite WC: 30

Weekly Charges Guide: Personal Care Single £780 – £1010 (These prices are only a guideline, please contact Coppelia House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Coppelia House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.1 Coppelia House has a Review Score of 7.1 (7.134)

The Review Score of 7.1 (maximum of 10) for Coppelia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Coppelia House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.5 out of 5 from 6 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Coppelia House is calculated as follows: ( (45 Excellents x 5) + (26 Goods x 4) ) ÷ 71 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.5 Points relating to the number of positive Reviews for Coppelia House is based on 6 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6 Target = 1.000 , then divided by 2 = 0.500

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    4
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Coppelia House?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Coppelia House

  • Friend of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Daughter-in-law of Resident/Service User
    1
  • Grandson of Resident/Service User
    1
  • Widow / Widower
    1
  • more

My husband lived at Coppelia House for over two years, before he died in April. I recently visited, and it seems that the local management has received support to allow new ideas to be implemented. It was good to see a band of staff who have been there for years. This continuity is valuable to the residents, particularly dementia patients. The staff being familiar with the residents, their usual moods and appearance, is helpful.

The staff tried hard to encourage residents to participate in activities and the Activities Organiser was enthusiastic and imaginative in adapting events and occupations to the individual residents. Regular musical events were popular and visibly lifted the mood of the residents.

The food was mostly excellent, dependent on the chef at the time. Willingness to offer individual choices and to permit food from home was helpful.

Families were welcome at all times.

The period property presents challenges to care, though the grounds are an asset.

How likely would you be to recommend Coppelia House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

My Nan was very well looked after at Coppelia House and I thought all the staff and facilities were lovely. It is a country house with a great atmosphere and the room was bright with a garden view. We could not fault the care and attention she received and the support to us as a family was excellent.

How likely would you be to recommend Coppelia House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Sadly my mother-in-law died at Coppelia House on 10th September 2016. She had 2 1/2 happy years there being extremely well cared for. She really loved the place. She was always treated with care and dignity. I thought that when I visited the staff were always so friendly and helpful and kind. In her final days it was obvious to me that all the staff had done everything they could to make her comfortable as possible. It is a strange thing to say but I think she had a really good death. Much better than my parents.

How likely would you be to recommend Coppelia House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has lived at Coppelia House for two years. She has a good relationship with staff and residents. Recently my mother had a fall and broke her hip, the support from the manager and staff was excellent. The room that she is in is lovely and she has a view of the garden. The meals are of a good standard and always fresh produce used. Personal care is very good and staff have always made sure mum looks clean and tidy. I feel that Coppelia House is one of the best care homes in this area and would recommend it to anyone.

How likely would you be to recommend Coppelia House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

From first impressions as a visitor, the care home was very clean, very pleasant and well maintained with secluded rear gardens. I was given a warm and friendly welcome. For the past 21 months, I have been a one day a week visitor, sometimes staying for lunch. Entertainment and activities have always been good and enjoyed by the residents. I have seen a high standard of care and dedication by management and staff. Concluding, I rate it as a caring and well-organised care home.

How likely would you be to recommend Coppelia House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Coppelia House has provided excellent care to a very dear friend who is 90 years old. She has been in the care of Coppelia House for nearly 3 years and has received excellent service, friendliness, care in all ways (room cleanliness, food, service, hospitality to friends, general health care and good liaison with the local GP) throughout this stay. From the welcoming smile and friendliness of all staff to the excellent nursing care (when needed), respect for residents and general helpfulness from all those who care for the residents, this is a Home in all senses of the word and is completely recommended.

How likely would you be to recommend Coppelia House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Coppelia House

Job Vacancies

Staff Profiles

Viju

Viju Jacob

Job Title: Manager

Joined: 2007

Description:

Jacob has worked for Peninsula Care Homes for 9 years, starting as a care assistant, latterly as Team Leader at Coppelia House.

He moved to Britain with his wife from India in 2007 and began his career at Coppelia House.

Jacob has NVQ 3 and is currently working towards NVQ5.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Coppelia House