Coppelia House

Court Street, Moretonhampstead, Newton Abbot TQ13 8LZ
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9.7 49 Reviews
  • Coppelia House, Newton Abbot
Coppelia House is located in the town of Moretonhampstead on the edge of Dartmoor and has access to local amenities all within a short walking distance of the home, including a range of shops, pubs, the library and a church.

The home has been providing exceptional care for over 100 years and has undergone several developments while still maintaining its original character and features.

Coppelia has the feel of a traditional country house and provides a welcoming and homely environment for those choosing to live there. Many of the home's rooms overlook the mature garden and the home has a choice of spacious communal areas including a dining room, lounge, conservatory, activity room and hairdressing salon.

The home is working towards accreditation with the Eden Alternative – a philosophy to ensure individuals never experience boredom, helplessness or loneliness.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1600
  • Self-Funded Residential Dementia Care: £1200 – £1650

We welcome a conversation to understand you or your loved ones needs so that we can provide information on our fees.

These prices are only a guideline, please contact Coppelia House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jemma Bowden (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (30)

Visiting

  • Welcome visitors and look forward to welcoming you. If you would like to see the manager would suggest making an appointment.

Parking

  • Limited parking opposite the home.

Coppelia House Reviews (49)

9.7

Coppelia House has a Review Score of 9.7 (9.651) out of 10, based on 8 reviews in the last 2 years.
Over all time Coppelia House has 49 reviews.

Overall Experience
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Date Published
  • 49
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Reviewer Connection to Coppelia House
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Total of 49, showing 21-40
Review from Michelle C (Daughter of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been at Coppelia House Care Home for over a year and he has been so well looked after, I could not ask for more.
All the staff are hardworking, dedicated and kind and I feel they really care.
They would do anything for my dad and are really helpful whenever he or I need anything.
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Review from David S (Son of Resident) published on 6 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coppelia House is my step-father's home and was my mother's too. The staff there are wonderful, and treat residents with kindness, respect and love. They are dedicated, helpful and accessible, and have been of great assistance to our whole family. I would certainly recommend Coppelia House.
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Review from Sandra C (Niece of Resident) published on 26 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coppelia House Care Home is perfect for my elderly aunt, she has 24/7 care. Individual attention to her personal needs, whether medical, emotional, physical or social. The home is clean and attractive, well maintained with a lovely garden. My aunt loves the view of the moors from her room. She enjoys
the food and especially loves chatting to the staff as they are all so friendly, extremely caring and professional. As a family, we couldn’t wish for better. Thank you Coppelia.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for writing such a wonderful review of Coppelia House. We will be sure to share with the staff who do work extremely hard to support everyone.

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Review from Caroline W (Daughter of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coppelia House has been my mother's home for the last four years. The staff have always treated her with respect and kindness but over the past year, when she has become increasingly frail, the level of gentle compassion and love has been outstanding. I have also been touched by their level of concern
for me too. I would not want my mother anywhere else for her remaining days. Thank you Coppelia.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to write this review. Your mother and your family all mean so much to us and we will do anything we can to support you all.

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Review from Kathleen C (Daughter-in-law of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law spent many years at Coppelia House and was treated with kindness and respect.
Before Covid we felt that we could always pop in at any time; the home was warm, friendly and clean and the staff obviously knew the residents well and treated them as individuals.
Most times when I popped
in during the week there was something going on - a quiz, a visit from animals, craft, hand massages etc. Even for residents who did not want to take part in these, it gave a friendly and lively background to the days.
Over the last year when we could not visit due to Covid, the staff made great efforts to keep us in touch and to provide extra care.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your review of Coppelia House which I will certainly share with all the staff.

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Review from Brian T (Son of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Throughout Dad's time living at Coppelia House the staff were cheerful and helpful, always going the extra mile to look after him and facilitate our visits, especially during the extraordinary circumstances the Covid 19 pandemic imposed upon us all. Coppelia House is a Care Home rather than a Nursing
Home but the staff continued to take excellent care of Dad as his health deteriorated until he passed away. They willingly did far more than could have been expected of them and for that, we are extremely grateful. The home provides a homely atmosphere, every resident has a private bed-sitting room and there are ample facilities for communal use. There is an extensive programme of activities for the residents to enjoy along with a well-kept garden. I have no hesitation in scoring all the aspects below as "excellent", there is nothing to criticise and everything to praise. What a wonderful group of people the staff are.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to write such a heartfelt recommendation, which I will share with the team.

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Review from Kevin B (Son of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When a loved one goes into a home its always a worry and it was for us, but we needn't have worried. Coppelia House is fantastic, the staff are very caring and the atmosphere when you go and visit is brilliant. Mum is genuinely as happy there as she could be and it makes us feel a lot happier that she
is being well looked after.
Keep up the good work.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to review Coppelia. I will pass on your positive comments to the staff who continuously work hard and care about everyone who lives at Coppelia House.

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Review from Claire P (Niece of Resident) published on 17 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt, who has dementia, has been at Coppelia House for several years now. She is very happy there and loves all the staff. There is a full programme of activities and entertainment which she enjoys, especially the singing and regular pet visits. During the past few months, it has been very taxing
for all the staff because of Covid 19. Throughout it all, they have remained cheerful and kept relatives informed all the way through about what was happening. My aunt became unwell but was looked after with all the care and love that is always given to her. She enjoys the food and the individual attention that she receives. I have never regretted for one second the choice for her home to be Coppelia House.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your kind review - the staff have been amazing at taking on the additional challenges Covid19 pandemic has brought to all homes. We love looking after your aunt and making Coppelia her home.

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Review from Irene P (Niece of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Auntie is in this home and the care is exceptional before the virus you could go any time if you wanted to have a meal there with you family member even a friend, our Auntie had a Birthday Party and a lot of family members turned up and Coppelia House did a lovely party and all were welcome. Our
Auntie is always clean and she is very happy and very settled the manager is always on hand if you have any concerns. All staff are very happy to help and very kind to the Residents they treat them like family and it is truly lovely to see. We looked at many homes before we visited Coppelia House and a lot of them seem to have a lot of air fresheners to mask smells no air fresheners at Coppelia and very relaxed more like going into someone’s home than a Residential home. The rooms are very clean throughout. This situation with COVID-19, we have been kept informed at all stages how things are. Very good service so pleased we chose Coppelia House.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your thoughtful review which we will share with the hardworking staff. We certainly miss having everyone visit and sharing the homemade delights from the kitchen.

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Review from Pam G (Niece of Resident) published on 1 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt went to live in Coppelia in November 2015. I am sure that the Home kept her alive for an extra number of years with the attention and care they gave her.
As visitors, we were always greeted, at whatever time we arrived, with a smile and an offer of a cup of tea.
Coppelia is an old building
and as such leaves a great deal to be desired. But it is homely, clean, fresh-smelling. It is not a modern purpose-built, soulless, sterile hospital type Care Home. It is very much a 'home'.
The garden is an amazing bonus for those who are interested in pottering in the garden, with an opportunity to be outside in the fresh air.
The staff are very thoughtful, caring and extremely patient when residents are being a little 'difficult'.
The diligence with which they tried to keep the virus at bay is to be highly recommended. It was such a difficult time for all the residents and staff. The management endeavoured to keep the family abreast of events at all times.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your review of Coppelia House. We will, of course, share your review with our staff

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Review from Sue B (Daughter of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been in Coppelia for 12 Months. She would not come out of her room for the first two weeks after moving in and I was really worried that a home would not suit her but during that time all the management and staff were so nice to her and my family felt the home was doing all they
could to make her happy and settled. She now calls Coppelia her home and does not look to leave. During the Coronavirus, we were kept informed of her health and well being, sending us photos and videos via email. She does have a mobile phone so we could keep in contact. We are now able to see Mum and must thank the management and lovely staff for all they do for her. They are all lovely and I would have no problem in recommending Coppelia to anyone who is looking for a safe and 'homely' home for a loved one. I have even let them know that I would like a room there in the future if I cannot look after myself any longer.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your wonderful review, which I have shared with the staff. We are very proud on how well they have continued to work through a pandemic.

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Review from Allan L K (Son of Resident) published on 8 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found the staff at Coppelia House to be exceptionally friendly, welcoming and supportive to my father. He was anxious about going into a care home but soon felt very happy and at ease at Coppelia House. His room was lovely and spacious and the garden is beautiful. Through some challenging times, we
feel that the staff were extremely communicative and resourceful and will always be grateful to them.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for the kind words which we will share with staff.

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Review from Penny G (Friend of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When someone who has deeply valued their independence needs to move to a care home, it is a difficult transition. Coppelia did so much to make my friend's last months happy ones. Her room was able to be filled with her treasured books and pictures and looked out onto the lovely garden. Old friends
were welcomed at any time and she made new friends amongst fellow residents and carers. She was surprised by moments of real joy at outings to Stover and a museum, when she thought her immobility would stop her going out ever again. Her life was different, but she really was living at Coppelia, not just existing.
The wonderful staff clearly knew and valued her as an individual, and showed her care and kindness and humour. When, due to Covid lockdown, her friends weren't able to visit her at the end of her life, they made it possible to say goodbye by phone, and I have huge respect and appreciation for the work of the management and care staff in the most difficult of circumstances.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to write such a wonderful review. We will share with the staff who I know appreciate the recognition of the amazing work they do.

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Review from Louise S (Daughter of Resident) published on 4 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum only spent a short time at Coppelia but the time she was there, she was very happy and looked after very well. The staff are lovely, caring and so polite and the food was always to a great standard. The home was very clean and always smelt fresh. Nothing was ever too much trouble. Overall a home
from home feel. Would definitely recommend.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for taking the time to share your experience, which we will share with the staff.

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Review from A W (Daughter of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are the most kind, caring and helpful people, the home is always clean and never smells of anything other than lovely food and cleanliness. We would have no hesitation in recommending Coppelia House to anyone who wants a home from home feel with staff who are true carers.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you so much for your kind words, which we will share with the staff team

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Review from Hilary L (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Finding somewhere safe, secure and engaging for my Mum was of paramount importance to me when looking for a home for her. Despite her dementia, Mum was still a very sociable person and loved engaging with other residents. She was extremely content and happy at Coppelia House, largely due to the very
caring staff and wonderful activities. She was able to maintain a certain independence and actively participate, with the encouragement of the excellent staff. I cannot speak too highly of the management and admin staff too,m who are absolutely wonderful.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your kind review. We will pass on your praise to the staff

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Review from Adrian B (Son of Resident) published on 21 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was here for 2 2/1 years with dementia and then needing palliative care. Despite a change in managers, there was an excellent standard of care with staff going above and beyond what they needed to do to look after her and our family as the end of life approached.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your kind words, which we will share with the Coppelia team.

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Review from Gill T (Daughter of Resident) published on 8 May 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Coppelia House just before Christmas. He was very reluctant to go into residential care but, at age 99 was becoming increasingly frail and needed round the clock care. He was welcomed by the staff and quickly settled. As a family, we were kept informed and developed a comfortable
relationship. My daughter was able to visit her grandfather almost daily and we felt confident that he received a very personal package of care. My thanks to all the staff. It was sad that he did not move to Coppelia earlier but his last months were a very good end to a long life.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for taking the time to review Coppelia and we are sorry for your loss. We will certainly pass on your comments to our staff

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Review from Linda D (Friend of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely delighted with all things at Coppelia House. I have had over 35 years experience in the NHS and from our initial visit to view the home until our loved one passed away, we have been delighted with Coppelia. Their attention to detail combined with a compassionate and genuine desire to care
enhances everyone’s experience there. Such a friendly ambience is evident as you step in through the door, a dining room set up clearly, a courteous greeting from each staff member, makes you feel part of their close-knit community.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for the compliments and taking the time to review your experience visiting Coppelia

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Review from Susan L (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the last few weeks of my father's life, all the staff at Coppelia House were extremely diligent, patient and kind. I could not fault the attention paid to his needs during this difficult and demanding time. The staff seemed to know him and his eccentricities well and responded to him with affection.
We were kept well informed regarding the declining state of his health in the final days and were contacted in time to spend the last hour with him. The procedures that followed his passing were promptly but respectfully carried out and we were grateful for the kindness and understanding shown to us by all the staff throughout this time.
Reply from Louise Arnold, Managing Director at Coppelia House

Thank you for your kind words which we will share with all the staff.

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Current Review Score: 9.7 (9.651)

Overview of Review Score

The Review Score of 9.7 (9.651) out of 10 for Coppelia House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Coppelia House is calculated as follows: ( (83 Excellents x 5) + (10 Goods x 4) + (1 Very Poors x 1) ) ÷ 94 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Coppelia House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 8 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 08 Sep 2025

Coppelia House currently has a vacancy and would love to show you around the home and beautiful garden. Please do contact the home to discuss your requirements and see if Coppelia is right for you short or long term

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Awards / Recognitions (1)

Meet the Team (1)

Jemma

Jemma Bowden

Job Title: Manager Joined: 2025

With a genuine passion for person-centred care, I strive to create a home where every resident feels safe, valued, and truly cared for. My approach as an interim manager is to lead with compassion, empowering staff to work as a strong, supportive team while maintaining the highest standards of care and dignity.


I believe a care home should feel like a big family – filled with warmth, kindness, and meaningful connections.


I take pride in building trusting relationships with residents and their loved ones, ensuring they feel listened to and reassured. My goal is to create an environment where every moment matters, where residents feel at home and staff feel proud to make a difference every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coppelia House to verify any information. View our terms and conditions. Coppelia House has an Enhanced Service - more info.