Coppelia House

Court Street, Moretonhampstead, Newton Abbot TQ13 8LZ
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9.8 50 Reviews
  • Coppelia House, Newton Abbot
Coppelia House is located in the town of Moretonhampstead on the edge of Dartmoor and has access to local amenities all within a short walking distance of the home, including a range of shops, pubs, the library and a church.

The home has been providing exceptional care for over 100 years and has undergone several developments while still maintaining its original character and features.

Coppelia has the feel of a traditional country house and provides a welcoming and homely environment for those choosing to live there. Many of the home's rooms overlook the mature garden and the home has a choice of spacious communal areas including a dining room, lounge, conservatory, activity room and hairdressing salon.

The home is working towards accreditation with the Eden Alternative – a philosophy to ensure individuals never experience boredom, helplessness or loneliness.
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Care Provided by Coppelia House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1700
  • Self-Funded Residential Dementia Care: £1300 – £1700

We welcome a conversation to understand you or your loved ones needs so that we can provide information on our fees.

These prices are only a guideline, please contact Coppelia House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in Charge

  • Jemma Bowden (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2013
  • Number of floors: 2

Room Information

  • Single Rooms (30)

Visiting

  • Welcome visitors and look forward to welcoming you. If you would like to see the manager would suggest making an appointment.

Parking

  • Limited parking opposite the home.

Coppelia House Reviews (50)

9.8

Coppelia House has a Review Score of 9.8 (9.767) out of 10, based on 9 reviews in the last 2 years.
Over all time Coppelia House has 50 reviews.

Overall Experience
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Date Published
  • 50
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  • 9
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Reviewer Connection to Coppelia House
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Total of 50, showing 41-50
Review from Susan L (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the last few weeks of my father's life, all the staff at Coppelia House were extremely diligent, patient and kind. I could not fault the attention paid to his needs during this difficult and demanding time. The staff seemed to know him and his eccentricities well and responded to him with affection.
We were kept well informed regarding the declining state of his health in the final days and were contacted in time to spend the last hour with him. The procedures that followed his passing were promptly but respectfully carried out and we were grateful for the kindness and understanding shown to us by all the staff throughout this time.
Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for your kind words which we will share with all the staff.
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Review from Sandra A (Daughter of Resident) published on 2 April 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was cared for at Coppelia House and my father, brother and I would like to say a huge thank you for the care, love and compassion shown by everyone from the day she came into the home until the day she passed away.


Whenever I visited I was always struck by the kindness of all the staff

and the fact that nothing was ever too much trouble; it felt like a home and there was a feeling of warmth and companionship


Everyone made my mother's stay as comfortable as possible, and always encouraged her to join in as much as she could. Towards the end, all the staff showed great patience in trying to get her to eat and drink and treated her with love, respect and dignity.


Thank you.

Reply from Louise Arnold, Managing Director at Coppelia House
Thank you for your kind words which we will pass on to all the staff.
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Review from Chris B (Son of Resident) published on 7 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely home for my Mum for the last two years of her life and my Dad for the last months of his. Friendly and loving staff and management - lots of activities organised for residents to enjoy - always welcoming to visitors making it feel a home away from home.
Thank you for the care and love you
gave to my Mum and Dad.
Reply from Louise Arnold, Managing Director at Coppelia House
Thank you it was a great pleasure to care for your parents and we will pass on your praise to all the staff. You are always welcome to visit again, musical performances a bonus.
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Review from Jan H (Friend of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was staying with my friend when she had a call from Coppelia about her mother who is a resident there, that she was very unwell. I spent a lot of time there over the ensuing four days with my friend and her mother. The staff were very kind and respectful to the mother and absolutely lovely to the
whole family. They made me feel like family too. They just made an awful situation so much more bearable. Coppelia is clean, bright, well run and homely. I am a retired RMN manager and I have visited many homes during my career. I honestly think Coppelia is the best home I have set foot in! Well done to all. I am personally very grateful.
Reply from Louise Arnold, Managing Director at Coppelia House
Thank you so much for your fantastic review of Coppelia House - we will pass on your praise to all the staff who do an amazing job.
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Review from Chris T (Grandson of Resident) published on 17 October 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan was very well looked after at Coppelia House and I thought all the staff and facilities were lovely. It is a country house with a great atmosphere and the room was bright with a garden view. We could not fault the care and attention she received and the support to us as a family was excellent.
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Review from Lesley W (Widow Widower) published on 17 October 2016 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband lived at Coppelia House for over two years, before he died in April. I recently visited, and it seems that the local management has received support to allow new ideas to be implemented. It was good to see a band of staff who have been there for years. This continuity is valuable to the
residents, particularly dementia patients. The staff being familiar with the residents, their usual moods and appearance, is helpful.


The staff tried hard to encourage residents to participate in activities and the Activities Organiser was enthusiastic and imaginative in adapting events and occupations to the individual residents. Regular musical events were popular and visibly lifted the mood of the residents.


The food was mostly excellent, dependent on the chef at the time. Willingness to offer individual choices and to permit food from home was helpful.


Families were welcome at all times.


The period property presents challenges to care, though the grounds are an asset.

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Review from Helen M (Daughter-in-law of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my mother-in-law died at Coppelia House on 10th September 2016. She had 2 1/2 happy years there being extremely well cared for. She really loved the place. She was always treated with care and dignity. I thought that when I visited the staff were always so friendly and helpful and kind. In her
final days it was obvious to me that all the staff had done everything they could to make her comfortable as possible. It is a strange thing to say but I think she had a really good death. Much better than my parents.
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Review from D C (Daughter of Resident) published on 27 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has lived at Coppelia House for two years. She has a good relationship with staff and residents. Recently my mother had a fall and broke her hip, the support from the manager and staff was excellent. The room that she is in is lovely and she has a view of the garden. The meals are of a good
standard and always fresh produce used. Personal care is very good and staff have always made sure mum looks clean and tidy. I feel that Coppelia House is one of the best care homes in this area and would recommend it to anyone.
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Review from Roy C (Friend of Resident) published on 22 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From first impressions as a visitor, the care home was very clean, very pleasant and well maintained with secluded rear gardens. I was given a warm and friendly welcome. For the past 21 months, I have been a one day a week visitor, sometimes staying for lunch. Entertainment and activities have always
been good and enjoyed by the residents. I have seen a high standard of care and dedication by management and staff. Concluding, I rate it as a caring and well-organised care home.
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Review from Jennifer B (Friend of Resident) published on 22 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Coppelia House has provided excellent care to a very dear friend who is 90 years old. She has been in the care of Coppelia House for nearly 3 years and has received excellent service, friendliness, care in all ways (room cleanliness, food, service, hospitality to friends, general health care and good
liaison with the local GP) throughout this stay. From the welcoming smile and friendliness of all staff to the excellent nursing care (when needed), respect for residents and general helpfulness from all those who care for the residents, this is a Home in all senses of the word and is completely recommended.
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Current Review Score: 9.8 (9.767)

Overview of Review Score

The Review Score of 9.8 (9.767) out of 10 for Coppelia House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Coppelia House is calculated as follows: ( (94 Excellents x 5) + (10 Goods x 4) + (1 Very Poors x 1) ) ÷ 105 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Coppelia House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 07 Oct 2025

Coppelia House currently has a vacancy and would love to show you around the home and beautiful garden. Please do contact the home to discuss your requirements and see if Coppelia is right for you short or long term

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Awards / Recognitions (1)

Meet the Team (1)

Jemma

Jemma Bowden

Job Title: Manager Joined: 2025

With a genuine passion for person-centred care, I strive to create a home where every resident feels safe, valued, and truly cared for. My approach as an interim manager is to lead with compassion, empowering staff to work as a strong, supportive team while maintaining the highest standards of care and dignity.


I believe a care home should feel like a big family – filled with warmth, kindness, and meaningful connections.


I take pride in building trusting relationships with residents and their loved ones, ensuring they feel listened to and reassured. My goal is to create an environment where every moment matters, where residents feel at home and staff feel proud to make a difference every day.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coppelia House to verify any information. View our terms and conditions. Coppelia House has an Enhanced Service - more info.