Croft Lodge

26 Haldon Avenue, Teignmouth TQ14 8LA
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9.8 43 Reviews
  • Croft Lodge, Teignmouth
Croft Lodge is a 24 bedroom residential care home. Their aim is to fulfill the lives of residents who require support in the later stages of life. Trained staff are available to make a difference and they welcome the opportunity to discuss how they can support your loved ones.

The home, overlooks the bay with sunshine flooding the gardens and house.

Their home offers the following services:

- 24 bedroom over two floors, with lift access
- In-house cook and freshly prepared food based on residents preferences
- Residents lounge and conservatory
- Activities co-ordinator with regular 1:1 and group activities
- Trained and welcoming staff

Croft Lodge is a home for home for those looking for that something special.

A warm and friendly environment, it attracts those looking for a home that provides reassurance and comfort. All bedrooms are furnished and you have the opportunity to bring some of your own personal items to make it feel like home.

At Croft Lodge they are proud to offer the following services to all residents:

- Your own dedicated room, shared rooms can be arranged
- Dedicated activities
- Hairdresser and Chiropodist Services
- Freshly cooked meals on site
- Laundry Service
Show Croft Lodge on the Map

Care Provided by Croft Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1250 – £1600
  • RESPITE Self-Funded Residential Care: £1150 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1600

Fees are based on individual requirements and room choice

These prices are only a guideline, please contact Croft Lodge to find out the exact price for your requirements.

Contact Croft Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Croft Lodge to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Sharon Jerwood (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 2

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (0)

Visiting

  • The team warmly invite you to visit any of their homes. Meet the team, explore the environment, and experience the warm and welcoming community.

Parking

  • Free on-site parking is available for residents, visitors, and staff, including accessible spaces near the main entrance for easy access.

Croft Lodge Reviews (43)

9.8

Croft Lodge has a Review Score of 9.8 (9.824) out of 10, based on 16 reviews in the last 2 years.
Over all time Croft Lodge has 43 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Croft Lodge
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Total of 43, showing 21-40
Review from Malcolm D (Son of Resident) published on 13 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although only spending a short time, after a period of hospitalisation, at Croft Lodge Care Home, my mother, at 101 years old, not accepting her failing health and fighting it with such a strong will, caused herself and others much distress. The love, care and attention given to her by the staff was
so wonderful, giving me so much peace of mind and allowing her, at the end, to pass away peacefully. The respect and dignity shown to her at the end shall always be appreciated.
Reply from Demelza Lamport, Registered Manager at Croft Lodge
Malcolm, your lovely words are so gratefully received by all at Croft Lodge. It was our absolute pleasure to have that time with your mum and so glad she felt at home with us. Please do feel free to…read more
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Review from Catherine P (Friend of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with everything and likes everything about the place As a visitor, we see evidence of great care.
Reply from Demelza Lamport, Registered Manager at Croft Lodge
Thank you, Catherine, for such a wonderful review. We are so overjoyed that your friend is happy with her home and we look forward to many more years with her. Look forward to seeing you again.
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Review from A M (Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers have been extremely helpful and friendly and have done their very best to ease the way for me. Meals have been very good with plenty of drinks available at all times.
Reply from Demelza Lamport, Registered Manager at Croft Lodge
Thank you so much for your wonderful review. We loved having you stay with us, and we are so glad we could help you achieve your goal of returning home. We love that we keep in touch, and can't wait…read more
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Review from Ruth H (Daughter of Resident) published on 20 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Croft Lodge are exceptional; they have shown such care and love to my mother that they feel like family. She spent the last few years of her life, including the difficult time of Covid lockdowns, here and was always well looked after and involved in the activities provided. I was so relieved
that she was able to return from the hospital after a severe stroke to be cared for by people who knew and loved her. Their cheerfulness and sensitivity are amazing. Sitting with Mum at times of the day and night when visitors aren't normally present, I witnessed the professionalism and courtesy of the dedicated carers. She sadly died earlier this month, but I am indebted to everyone who helped give her a peaceful ending and made her last few years enjoyable.
Reply from Mehul Shah, Director at Croft Lodge
Thank you so much for your lovely review and recognition of the amazing team we have. Your mum was a huge part of Croft Lodge in the last few years, and she is missed by all. Do pop in to see us…read more
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Review from A M (Daughter of Resident) published on 18 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All management and care staff cannot do enough for the residents. I spent a lot of time at Croft Lodge Care Home and have seen how the residents are treated with love and respect.
Reply from Tushar Shah, Director at Croft Lodge
Thank you for your lovely kind words, they mean a lot to our staff. We are pleased that you have observed and appreciate our staff's dedication and commitment they have towards the residents.
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Review from Amii B (Niece of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are amazing, so helpful and polite, so happy to help and are lovely.
Reply from Tushar Shah, Director at Croft Lodge
Hello Amii, we are so happy to hear that you have had a positive experience with our staff. We pride ourselves on providing excellent customer service, so we are glad that you were able to benefit…read more
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Review from D C (Son of Resident) published on 31 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Croft Lodge Care Home are always caring and considerate. Dad is very comfortable here and although we live some distance away we would not move him from Croft Lodge. The staff are his family.
The property has recently been refurbished to a high standard and has been improved considerably
by the new owners.
Reply from Tushar Shah, Director at Croft Lodge
Thank you so much for your kind words. We are so happy to hear that your dad is comfortable and happy at Croft Lodge Care Home. Our staff strive to provide the best possible care for all of our…read more
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Review from Tracey N (Daughter of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have found the staff to be extremely friendly and helpful. The residents are secure and well looked after, and the staff help to make them feel at home. I would recommend her for the care of your loved ones.
Reply from Mehul Shah, Director at Croft Lodge
Thank you for your kind words, we are glad to hear that we have been able to help.
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Review from S G (Daughter-in-law of Resident) published on 29 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are kind, caring and understanding. We see that the staff always notice if Mum appears unwell and ensure that she receives the appropriate care.
Staff interact well and make great efforts to ensure they know Mum and understand her needs and interact with her.
Reply from Tushar Shah, Director at Croft Lodge
Thank you for the feedback, it is very much appreciated by all of us.
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Review from Philip S (Son of Resident) published on 25 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just attended the Jubilee garden party. Very well organised, staff were very helpful and happy. We all enjoyed ourselves.
Reply from Mehul Shah, Director at Croft Lodge
Thank you for your kind words. We hope to do more of these in the future, glad you enjoyed it, as did our residents!
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Review from Graham S (Son of Resident) published on 25 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have just been to a lovely garden party. The staff were wonderful. I think my mother is in good hands.
Reply from Mehul Shah, Director at Croft Lodge
Thank you for your lovely feedback, glad you had a wonderful time!
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Review from Andrew C (Respite Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at this care home over the last couple of years as respite care. I found the staff helpful and friendly. No help too much. There is constant investment and refurbishment. The management is refreshingly accessible.
Reply from Mehul Shah, Director at Croft Lodge
Thank you for your kinds words and lovely feedback. Hope you are keeping well.
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Review from A H (Husband of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been at Croft Lodge for a year. She has MS and is totally immobile.
The Covid virus has made life difficult for everyone but the management and staff have been very supportive and helpful.
Reply from Mehul Shah, Director at Croft Lodge
Thank you for your lovely feedback, we really appreciate it.
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Review from Keith G (Son of Resident) published on 22 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home staff are very kind and helpful. My mother is extremely well looked after and is very happy at the home.
Reply from Mehul Shah, Director at Croft Lodge
Thank you for the lovely feedback. We are glad to hear your mother is happy and looked after well at Croft Lodge. We shall pass this on to the team.
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Review from John G (Son of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother sadly passed away on April 7th 2020. I would like to say thank you to the care home manager and her staff for the treatment she received during her short illness that eventually brought about her life's end. I was kept regularly in touch with the changes in her condition and was very relieved
to hear that the end came peacefully, two members of staff took turns to sit with her during her last hours, for her not to be alone was very important to me. My mum was a resident at Croft Lodge for the last two years of her life and was always happy there when asked on occasions whether everything was ok, she would always praise the staff mentioning among other things their kindness and cheerfulness. With this in mind, I would like to say a big thank you for the treatment at the end of her life which went far beyond the call of duty.
Reply from Tushar Shah, Director at Croft Lodge
Thank you, John, for your kind words. Your Mum was very much loved as part of the home and will be missed by the carers. Thank you once again for your kind words.
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Review from Lucy B (Daughter of Resident) published on 26 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in Croft Lodge for a year up until she passed away. The care she was given was always efficient and very understanding of her needs.
The staff always made sure she was comfortable and were very responsive to any requests we made. Activities were provided which my mother enjoyed. Excellent
sympathetic care was given to us all at the time of her passing.
Reply from Mehul Shah, Director at Croft Lodge
Thank you for your kind words and taking the time out to feed back your experience.
Much appreciated.
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Review from C B (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff were fantastic in almost every way - they were polite and helpful at all times.
My one reservation is that in the week in which my Mum was at the home, she was not bathed or showered at all. Additionally, she was left to wash herself in the morning which she is not able to do. A great pity.
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Review from Annie G (Daughter of Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Croft Lodge is an excellent care home in all aspects. My dear dad is treated with the utmost respect and his care needs are fully met. The manager and staff are just wonderful, it is always a pleasure to visit my dad as everyone makes me feel so welcomed. The most important factor to me is that my dad
is cared for 24/7 which obviously allays any worries/fears and concerns that I have. My heartfelt thanks to everyone at Croft Lodge.
Reply from Mehul Shah, Director at Croft Lodge
Thank you so much for your kind words Annie. All the team are very fond of your dad, and we are glad that we are able to help.
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Review from Feeb (Daughter-in-law of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother-in-law always seems happy at the home, occasionally I will have a little moan about certain things but on the whole, I am happy with the care etc.
Reply from Mehul Shah, Director at Croft Lodge
Thank you for kind feedback, much appreciated.
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Review from Clive W (Son-in-law of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law is very settled in Croft Lodge and is very happy.
The staff are all very caring and nothing is too much trouble for them.
Medical service is very good.
Reply from Tushar Shah, Director at Croft Lodge
Thank you for your kind words, much appreciated.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Croft Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Croft Lodge is calculated as follows: ( (160 Excellents x 5) + (23 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 188 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croft Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Mehul and Tushar

Mehul and Tushar Shah

Job Title: Directors Joined: 2018

Prior to starting Centrum Care Homes, Mehul and Tushar successfully, and continue, to lead by example in excellence in domiciliary care. Rated outstanding with the CQC and continue to provide outstanding care in the Reading area.


Mehul worked in the City within Investment Banking and Finance, working for leading Global Investment banks. Within a short period of time, Mehul was given the opportunity and responsibility of managing the bank's extensive European Property portfolio as well as advising multinationals on their mergers and acquisitions strategy.


Mehul has a passion for operational excellence, working with the team to ensure that the system and processes are in place to deliver and evidence quality care. Mehul works alongside the team to ensure that the team is meeting CQC standards, and operational sustainability and has a key eye for detail.


Prior to launching Bluebird Care, Tushar worked at Mars Inc, working in a variety of management roles in IT, Commercial, Sales and Marketing. He was responsible for the management of Mars' European Advertising and Media Agency relationships.


Tushar has a passion for bringing creative ideas to fruition to better the quality of life of our residents and team alike. Tushar works alongside the team to support business development. Working in partnership with the councils, CCGs and local charities, Tushar works in identifying challenges and putting in place sustainable and innovative long-term solutions.


Tushar is also passionate about developing a culture of quality and excellence within the workforce.

Sharon

Sharon Jerwood

Job Title: Registered Care Manager

I am an experienced Registered Manager with over 40 years in the care sector. My journey began in nursing homes, where I developed a strong foundation and deep passion for providing high-quality care. Throughout my career, I’ve worked across a wide range of settings including nursing, mental health, learning disabilities, dementia, and residential care.


What has always driven me is the privilege of supporting individuals at every stage of life – especially in their final moments, where compassion and dignity are paramount. One of my proudest achievements was when my team were finalists in the Great British Care Awards for End of Life Care – a true testament to their dedication and the standard of care we strive for every day

I am a dedicated Registered Manager of a care home, committed to delivering high-quality, person-centred care that empowers residents to live joyful and fulfilling lives. I take pride in fostering a supportive team culture and upholding the core values of compassion, dignity, and respect.


I enjoy my job because it allows me to make a meaningful difference in people’s lives every single day. After over 40 years in care, I still feel incredibly privileged to support individuals, particularly during their later years and at the end of life. It’s a role that demands compassion, patience, and dedication – and it’s deeply rewarding to know that the care we provide brings comfort, dignity, and joy to our residents.

I enjoy music and regularly attend music events across the UK. I have two grandchildren, one of whom lives in Australia, and speaking on the phone with them most days is one of the highlights of my day. I live by the beach and love spending sunny days there with my family.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croft Lodge to verify any information. View our terms and conditions. Croft Lodge has an Enhanced Service - more info.