Dove Court

Seaton Down Hill, Seaton EX12 2JD
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Top 20 carehome certificate
10 96 Reviews
  • Dove Court, Seaton
Dove Court Care Home, Seaton, is part of a friendly care service that has benefited from significant investment and refurbishment, as well as a strong focus on quality training.

An experienced team knows the importance of providing a service that offers a personal touch, whether for short or long-term needs or convalescent care. Wheelchair users are able to feel at home at Dove Court, which has assisted bathrooms and specialist lifts.

The home has recently been rated 'Outstanding' by the Care Quality Commission (September 2019).
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Care Provided by Dove Court

Primary Care Categories

  • Older Person Care
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 32 Service Users

Other Care Provided

  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1295 – £1638
  • RESPITE Self-Funded Residential Care: £1568 – £1708

These prices are only a guideline, please contact Dove Court to find out the exact price for your requirements.

Contact Dove Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Dove Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Amanda Tant-Miller (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (15)

Dove Court Reviews (96)

10

Dove Court has a Review Score of 10 (9.981) out of 10, based on 22 reviews in the last 2 years.
Over all time Dove Court has 96 reviews.

Overall Experience
  • 93
  • 3
  • 0
  • 0
  • 0
Date Published
  • 96
  • 10
  • 17
  • 22
  • 74
Reviewer Connection to Dove Court
  • 33
  • 19
  • 15
  • 9
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 96, showing 61-80
Review from Catherine H (Friend of Resident) published on 25 September 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend is treated with respect, care and compassion. There any many little areas where residents can sit without feeling they have all being lumped in a corner together. There is a huge conservatory overlooking Seaton estuary and the sea, with a patio to sit outside in nice weather.
In my many
visits, I have not once met a member of staff who isn’t friendly and polite with both me and the residents. They do a fantastic job and my friend who is a resident cannot praise them enough.
They have all taken the time to get to know her as a person and notice if she isn’t her usual self. I wouldn’t hesitate to recommend Dove Court to anyone who is looking for care for a friend or relative.
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Review from Jean L (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been cared for extremely well and kept very comfortable. Our family couldn't have found better care for her anywhere else.
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Review from Greg M (Son-in-law of Resident) published on 14 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Everyone is very friendly and most importantly, attentive to residents needs. Meals take into account the personal likes and dislikes and a glass of wine is always served at lunch. My mother, who rarely wants to go out on the Dove bus, spends a lot of time in her room, which she is very pleased with
and having her own TV is a godsend, as well as a well-tended patio garden. She also likes to wander around helping run the home and staff seem very happy to indulge her. All in all, after six months in and we are very confident she is being well cared for and if anything was amiss we would know straight away from staff or other residents. The only complaint we have is the hedge is so high it blocks the beautiful view for lower floor rooms.
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Review from Benjamin H (Resident) published on 31 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always very friendly and always ready to help.
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Review from A J E (Father-in-law of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law likes Dove Court very much. The room he has is very clean and it's nice and quiet. The staff are always smiling and very friendly. The food is excellent.
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Review from A S (Grandson of Resident) published on 23 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased that my grandmother is being looked after so well.
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Review from Doreen T (Friend of Resident) published on 22 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always friendly and helpful. Everyone is good with my friend.
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Review from K P (Son of Resident) published on 19 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dove Court is a caring residential home and my mother is well looked after which gives me peace of mind. When I do have concerns they are taken on board.
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Review from Nona T (Resident) published on 12 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fine
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Review from Adrian W (Resident) assisted by family/friend published on 5 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carer's at Dove Court look after me very well, I would recommend this care home to anybody.
I and my family get a lot of support from the staff at Dove Court care home.
I have my family stay to lunch on many occasions.
Nothing is too much trouble at Dove Court and I love the activities.
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Review from Paul A (Relative of Resident) published on 22 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Whenever I visit Dove Court the staff greet me with a smile and an offer of a hot or cold drink. They all appear to be happy in the work they do with their residents. I always find a few residents sat in the lovely conservatory chatting and doing the daily crossword. The atmosphere is always so relaxed
and friendly. My relative says that he would not want to be in any other home nothing is ever too much trouble and the activities and cooking are excellent.
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Review from Mary H (Sister-in-law of Resident) published on 29 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always about without being too much involved when we visit, which is so nice. It is more homely for all of us.
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Review from A L (Daughter of Resident) published on 2 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Effort is made to cater for residents with a wider range of requirements from professional support for those with significant health issues, to thoughtful gestures to enhance the lives of more active residents. Daily activities and outings bring pleasure to many. Staff make an effort to make residents
and family welcome and after a settling in period Dove Court succeeds in creating a sense of homeliness. When there are issues to be addressed, it is possible to approach staff to work out a solution. Food, care, housekeeping are of a consistent high standard.
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Review from Sophie W (Daughter of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to see my dad every weekend I'm always greeted with a friendly smile and made to feel very welcome. Whenever special activities are happening I am always invited. I am always supported with everything my dad is going through by the staff. This is overall a great home!
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Review from Mandy W (Husband of Resident) published on 17 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I come to visit my husband often and I am always made to feel very welcome. Nothing ever too much trouble for the staff at the home whatever care my husband needs he gets, I feel my husband could not be in a better home. Some weekends me and my daughter stay for lunch with my husband which is lovely
and for a little time we are one all together, we feel like a family. The food and menu are extremely good. The home is always very clean and tidy.
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Review from S K (Friend of Resident) published on 11 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend at Dove Court as often as i can he is very happy living there, he says he is well cared for and well fed. The home is always clean and tidy.
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Review from Agnes (Friend of Resident) published on 10 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my friend at Dove Court for a few months. He is so happy now that he has people to talk to and activities to join in with. Especially going out on the bus trips. He also loves the choice of home cooked food everyday. The Christmas party was really enjoyable with a pleasing atmosphere.
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Review from E C (Friend of Resident) published on 7 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my friend at Dove Court regularly. Since moving in she has improved so much. She looks happy and well cared for. She joins in with the activities and likes to go out on the bus trips. She has a new lease for living which is so good to see.
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Review from Lyn (Friend of Resident) published on 29 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general I find the home pleasing and the staff all very helpful.
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Review from John W (Friend of Resident) published on 28 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit Dove Court often and my friend is always happy and looks well cared for. I am offered a drink when I arrive and the staff are all very friendly. My friend says this is a very nice place to be and praises everyone.
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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Dove Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Dove Court is calculated as follows: ( (260 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 264 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Dove Court is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2019

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 12 hours ago

Please contact the home for more details

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Awards / Recognitions (23)

Meet the Team (2)

Amanda

Amanda

Job Title: Manager Joined: 2017

My name is Amanda and I became the manager for Dove Court in April 2024.


I have worked for the company since 2017. I came on board as an assistant manager and progressed to a manager.


I have always worked in the care profession since I was 19 years old and I thoroughly enjoy it.

I enjoy ensuring the residents are empowered to make day-to-day decisions over their lives and believe safeguarding is of the utmost importance.


I’m glad that Doveleigh Care can make a difference in so many people’s lives – staff and residents included.

Nikii

Nikii

Job Title: Deputy Manager Joined: 2021

My name is Nikii and I am Dove Court’s Deputy Manager.


I started working in Domiciliary care in 2014 and progressed to a supervisor and eventually a Care Coordinator.


I wanted a change from working in the community so started working in a care home as a senior carer in 2021, during the COVID pandemic.


I have been at Dove Court since late 2021 and have just been promoted to deputy manager this April.
I love to make a difference in people’s lives and enjoy providing good support and guidance to staff members.

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