Dove Court Care Home, Seaton, is part of a friendly care service that has benefited from significant investment and refurbishment, as well as a strong focus on quality training.
An experienced team know the importance of providing a service that offers a personal touch, whether for short or long-term needs or convalescent care. Wheelchair users are able to feel at home at Dove Court, which has assisted bathrooms and specialist lifts.
The home has recently been rated 'Outstanding' by the Care Quality Commission (September 2016).
Group: Doveleigh Care Ltd
Person in charge: Cristina Marta (Registered Manager)
Local Authority / Social Services: Devon County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Old Age • Physical Disability
Admission Information: Ages 65+.
Single Rooms: 28
Shared Rooms: 2
Rooms with ensuite WC: 24
Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Dove Court: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Dove Court has a Review Score of 9.9 (9.901)
The Review Score of 9.9 (maximum of 10) for Dove Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Dove Court in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.901 for Dove Court is calculated as follows: ( (416 Excellents x 5) + (36 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 456 Ratings = 4.901
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 5 Points relating to the number of positive Reviews for Dove Court is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 12 Reviews ÷ 6.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by Jean L (Daughter of Resident) on Friday 15 September 2017. Relates to August 2017.
My mother has been cared for extremely well and kept very comfortable. Our family couldn't have found better care for her anywhere else.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Greg M (Son-in-law of Resident) on Thursday 14 September 2017. Relates to August 2017.
Everyone is very friendly and most importantly, attentive to residents needs. Meals take into account the personal likes and dislikes and a glass of wine is always served at lunch. My mother, who rarely wants to go out on the Dove bus, spends a lot of time in her room, which she is very pleased with and having her own TV is a godsend, as well as a well-tended patio garden. She also likes to wander around helping run the home and staff seem very happy to indulge her. All in all, after six months in and we are very confident she is being well cared for and if anything was amiss we would know straight away from staff or other residents. The only complaint we have is the hedge is so high it blocks the beautiful view for lower floor rooms.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Good
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Excellent
Rooms: Good
Value for Money: Excellent
Review submitted from a Postal Card by Jonathan B (Son of Resident) on Tuesday 11 April 2017. Relates to April 2017.
Couldn't ask for a more caring, tranquil and generally lovely environment for my Mother's recovery and rehabilitation following a nasty fall.
All staff are genuinely interested in ensuring she is as happy and contented as she can possibly be. Accommodation is spotlessly clean with beautiful sea views over a well-kept patio and outdoor space.
I consider myself extremely lucky to have found Dove Court for Mum and recommend it wholeheartedly! I have just extended Mum's stay by another seven weeks - can't imagine anywhere could be better for her at the moment.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Benjamin H (Resident) on Thursday 30 March 2017. Relates to March 2017.
Staff always very friendly and always ready to help.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Charmain P (Resident) on Tuesday 28 March 2017. Relates to March 2017.
The care here, on the whole, is very good.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by A J E (Father-in-law of Resident) on Monday 27 March 2017. Relates to March 2017.
My father-in-law likes Dove Court very much. The room he has is very clean and it's nice and quiet. The staff are always smiling and very friendly. The food is excellent.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by A S (Grandson of Resident) on Thursday 23 March 2017. Relates to March 2017.
Very pleased that my grandmother is being looked after so well.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Doreen T (Friend of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Always friendly and helpful. Everyone is good with my friend.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Nona T (Resident) on Wednesday 11 January 2017. Relates to November 2016.
Fine
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Peggy H (Resident) on Monday 9 January 2017. Relates to January 2017.
Very helpful in all ways.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by K P (Son of Resident) on Thursday 5 January 2017. Relates to November 2016.
Dove Court is a caring residential home and my mother is well looked after which gives me peace of mind. When I do have concerns they are taken on board.
How likely would you be to recommend Dove Court? Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Excellent
Treated with Dignity: Good
Food & Drink: Good
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Satisfactory
Value for Money: Good
Review submitted from a Postal Card by Adrian W (Resident) on Monday 5 December 2016. Relates to November 2016.
The carer's at Dove Court look after me very well, I would recommend this care home to anybody.
I and my family get a lot of support from the staff at Dove Court care home.
I have my family stay to lunch on many occasions.
Nothing is too much trouble at Dove Court and I love the activities.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Paul A (Relative of Resident) on Friday 22 July 2016. Relates to April 2016.
Whenever I visit Dove Court the staff greet me with a smile and an offer of a hot or cold drink. They all appear to be happy in the work they do with their residents. I always find a few residents sat in the lovely conservatory chatting and doing the daily crossword. The atmosphere is always so relaxed and friendly. My relative says that he would not want to be in any other home nothing is ever too much trouble and the activities and cooking are excellent.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Mandy W (Husband of Resident) on Wednesday 17 February 2016. Relates to February 2016.
I come to visit my husband often and I am always made to feel very welcome. Nothing ever too much trouble for the staff at the home whatever care my husband needs he gets, I feel my husband could not be in a better home. Some weekends me and my daughter stay for lunch with my husband which is lovely and for a little time we are one all together, we feel like a family. The food and menu are extremely good. The home is always very clean and tidy.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Sophie W (Daughter of Resident) on Wednesday 17 February 2016. Relates to February 2016.
I come to see my dad every weekend I'm always greeted with a friendly smile and made to feel very welcome. Whenever special activities are happening I am always invited. I am always supported with everything my dad is going through by the staff. This is overall a great home!
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by A L (Daughter of Resident) on Wednesday 17 February 2016. Relates to February 2016.
Effort is made to cater for residents with a wider range of requirements from professional support for those with significant health issues, to thoughtful gestures to enhance the lives of more active residents. Daily activities and outings bring pleasure to many. Staff make an effort to make residents and family welcome and after a settling in period Dove Court succeeds in creating a sense of homeliness. When there are issues to be addressed, it is possible to approach staff to work out a solution. Food, care, housekeeping are of a consistent high standard.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Good
Rooms: Excellent
Value for Money: Good
Review submitted from a Postal Card by S K (Friend of Resident) on Wednesday 10 February 2016. Relates to January 2016.
I visit my friend at Dove Court as often as i can he is very happy living there, he says he is well cared for and well fed. The home is always clean and tidy.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Agnes (Friend of Resident) on Tuesday 9 February 2016. Relates to January 2016.
I have been visiting my friend at Dove Court for a few months. He is so happy now that he has people to talk to and activities to join in with. Especially going out on the bus trips. He also loves the choice of home cooked food everyday. The Christmas party was really enjoyable with a pleasing atmosphere.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by E C (Friend of Resident) on Sunday 7 February 2016. Relates to October 2015.
I visit my friend at Dove Court regularly. Since moving in she has improved so much. She looks happy and well cared for. She joins in with the activities and likes to go out on the bus trips. She has a new lease for living which is so good to see.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Lyn (Friend of Resident) on Thursday 28 January 2016. Relates to January 2016.
In general I find the home pleasing and the staff all very helpful.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by John W (Friend of Resident) on Thursday 28 January 2016. Relates to December 2015.
I visit Dove Court often and my friend is always happy and looks well cared for. I am offered a drink when I arrive and the staff are all very friendly. My friend says this is a very nice place to be and praises everyone.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Julie K (Daughter of Resident) on Tuesday 26 January 2016. Relates to January 2016.
My father has lived at Dove Court for well over a year now. He was very apprehensive at first but has settled well. He has a lovely room and likes to have a daily walk around outside, which he does whenever he can. He also goes out on activities trips whenever he can. He is very happy and well looked after here.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by K O (Son of Resident) on Monday 25 January 2016. Relates to December 2015.
This is a well run care home with excellent attention to detail, outstanding staff who are often more like family. Clean, tidy, with excellent view over the valley from the large conservatory. In all honesty, I could not recommend this care home highly enough, i have reserved a place already at 62!! Outstanding.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by T S (Friend of Resident) on Tuesday 19 January 2016. Relates to January 2016.
I have visited Dove Court to see old friends on many occasions. Sometimes for parties, bonfire night entertainment or a summer barbecue. The residents look happy and well aged for in a lovely bright comfortable home. The staff always welcome you with a smile and offer of refreshments which is very welcoming. The home overall has a very 'homely' feel and beautiful views when the weather is good.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by S P (Daughter of Resident) on Wednesday 13 January 2016. Relates to January 2016.
I have just been to visit my mother in Dove Court. She is a different person. She is happy, has a nice room with sea view and says how lovely the food is. Mum says the staff are all so friendly and she cannot praise them enough for all they are doing for her. As I live away it gives me peace of mind knowing that my mum is safe and cared for so well.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Kees (Friend of Resident) on Wednesday 13 January 2016. Relates to December 2015.
I came to visit my friend in Dove Court from Holland over the Christmas period. I was very happy to see her looking so well. Your care homes in England are so much more friendly the the ones we have in The Netherlands.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by J D (Great-granddaughter of Resident) on Tuesday 12 January 2016. Relates to December 2015.
I visit my gran as often as I can when I'm home from university, she is always looking smart and clean, always smiling and singing the praises of the staff and home. We are always made to feel welcome when visiting and my mind it at ease knowing gran is so well cared for when I can't make it to see her. I love listening to what she has been up to, trips out, activities (she has facials & manicures there)
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by P D (Resident) on Tuesday 12 January 2016. Relates to December 2015.
I like having the support of the staff here, they are all very good and explain everything to me. I really enjoy going out in the Dove bus shopping or on the bus for activities. The food is excellent and we have lots choice for every meal time. I could not have a nicer room and have made lots of friends here.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Christine F (Daughter of Resident) on Sunday 10 January 2016. Relates to December 2015.
My mum chose to move to Dove court after trying another home first. She loves the freshly cooked food and the choices she is given daily. She has a lovely room with sea views and also loves to sit in the conservatory with the others. She also said how she is enjoying the varied activities provided daily.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Website Submission by Lynne S (Friend of Resident) on Saturday 28 November 2015. Relates to November 2015.
Visited our friends today and they are really happy with all the care provided and the food, it was lovely to see them so happy and settled. I wouldn't hesitate in recommending the Dove Court Seaton to everyone else.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Mary H (Sister-in-law of Resident) on Tuesday 24 November 2015. Relates to November 2015.
Staff are always about without being too much involved when we visit, which is so nice. It is more homely for all of us.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Excellent
Review submitted from a Website Submission by Shaun D (Relative of Resident) on Friday 20 November 2015. Relates to March 2014.
My elderly resident couldn't be happier at Dove Court, the care in which she receives is faultless, by staff who generally care about her health and well being. They all go above and beyond to ensure she's always happy, well fed, clean and tidy.
We always get the warmest of welcomes when we visit, and unlike other care homes which we visited during the choosing process, Dove Court is always a pleasure to visit.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by H G (Resident) on Friday 20 November 2015. Relates to November 2015.
Everything here is really good. The staff are all very good this includes the management, I enjoy my meals and the variety of food I am offered.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by James C (Son of Resident) on Wednesday 18 November 2015. Relates to November 2015.
An informal and caring environment where residents are respected as individuals with their own personalities, interest and needs.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Good
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Poor
Staff: Good
Activities: Good
Management: Good
Safety / Security: Good
Rooms: Good
Value for Money: Good
Review submitted from a Website Submission by Nathan N (Great-Nephew of Resident) on Sunday 8 November 2015. Relates to November 2015.
My auntie goes to Dove Court for daycare, the staff are fantastic with her, she always comes home saying how much she enjoys the food, care, and the activities she gets involved in. The staff rang her Thursday to invite her to the firework party there Thursday evening which I thought was amazing service that really went the extra mile. 11/10 for the staff and managers there!
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Gemma A (Relative of Resident) on Wednesday 4 November 2015. Relates to September 2015.
My relative is always really happy with the care that they received. Staff are always very welcoming and helpful.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Jean B (Daughter of Resident) on Wednesday 4 November 2015. Relates to October 2015.
Dove court ticks all the boxes for me. I feel confident that my mother is treated with respect and is cared for by a highly professional team of carers. They are all polite, friendly and ever willing to help. My father is moving in this week as he has been so impressed with the home. That's quite and important decision as he has always been very anti about care homes!
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
Review submitted from a Postal Card by Deb L (Niece of Resident) on Thursday 24 September 2015. Relates to September 2015.
My uncle is 93 and moved in six months ago. He was very independent minded and very cross when I first suggested he considered a care home. A soon as we were shown around he felt happy to move in. He is relaxed and comfortable. He has companionship and is kept active. He obviously enjoys his food. The care is personalised and thoughtful and delivered in a considerate way.
How likely would you be to recommend Dove Court? Extremely Likely
Overall Standard: Excellent
Facilities: Good
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Good
April 2017
February 2016
