Fees are determined on the persons care needs and room choice
Kahala Court has a Review Score of 9.8 (9.829) out of 10, based on 14 reviews in the last 2 years. Over all time Kahala Court has 41 reviews.
Review from C B (Daughter of Resident) published on 29 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for the review and feedback for the team. This is so important for our continuous improvement of the home and service which we provide. It is warming for us to know that you felt included in the care that your lovely dad received whilst with us.Best wishes, The Manager and the team at Kahala Court
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Review from V A (Friend of Resident) published on 29 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for your lovely feedback for the team, it is very much appreciated.Best wishes, The Manager and the team at Kahala Curt
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Review from Jeremy W (Son of Resident) published on 24 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for the lovely review for the team, showing that they are making a difference to everyone they care for. We are so pleased that mum has settled in so well and is beginning to make friends.Best wishes, the team at Kahala Court
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Review from Sarah C (Daughter of Resident) published on 22 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for the lovely review, it's a pleasure as always to care for your mum.Best wishes, The team at Kahala Court
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Review from Philippa S (Daughter of Resident) published on 22 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for your review, your mum always puts a smile on our face with her great sense of humour.Best wishes, the team at Kahala Court
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Review from C B (Daughter of Resident) published on 22 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for your review, we strive to give the best level of care particularly during the end of life stage. Your mum will be sorely missed by us all and we feel privileged to have cared for her and supported you as a family at a difficult time.Best wishes, the team at Kahala Court
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Review from E C (Daughter of Resident) published on 22 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for the lovely comments your feedback is really important to the team and our review process. Best wishes, the team at Kahala Court
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Review from Amanda D (Friend of Resident) published on 17 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thankyou for your kind and positive review the team will really appreciate this for their commitment.Best wishes, the team at Kahala Court
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Review from O C (Son of Resident) published on 9 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for your amazing comments and such high praise for the team. We work hard to exceed all expectations and the team will be thrilled to receive this feedback. The care and well-being of every resident is our number one priority and it is rewarding to have such lovely comments.Best wishes, the team at Kahala Court
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Review from Carolyn S (Daughter of Resident) published on 3 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for your kind review. The team will really appreciate your feedback and it is lovely to have your mum back with us.Best wishes, the team at Kahala Court
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Review from R C (Son of Resident) published on 3 April 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for your kind feedback, the home really appreciates your positive comments. We also thank you for your feedback regarding music volume and will raise this at the next residents meeting.Best wishes, the team at Kahala Court
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Review from A C (Daughter of Resident) published on 31 March 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for your lovely review which is very much appreciated by the team at Kahala. It was a pleasure to look after your mum, she was a big part of our family here at the home and will be missed by us all.Best wishes, the team at Kahala Court
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Review from Richard T (Son of Resident) published on 12 March 2025
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you so much for the review, your feedback is so important to the team and the continuous improvement of our home. It was an absolute pleasure to provide the care and support to such a lovely lady.
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Review from Christine H (Wife of Resident) published on 27 March 2024
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Reply from Nikki Rogers, Owner at Kahala Court
Thank you for your lovely review saying how happy your husband was whilst staying for respite at Kahala Court. I will let the home's manager and staff know that he was very happy. We wish you both well and look forward to seeing you if your husband comes to stay again.
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Review from Anna E (Daughter of Resident) published on 4 June 2021
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Review from James J (Son of Resident) published on 3 June 2021
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Review from Andrew K (Son-in-law of Resident) published on 3 June 2021
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Review from S L (Daughter of Resident) published on 31 May 2021
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Review from Jane T (Daughter of Resident) published on 31 May 2021
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Review from L H (Wife of Resident) published on 31 May 2021
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The Review Score of 9.8 (9.829) out of 10 for Kahala Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.829 for Kahala Court is calculated as follows: ( (137 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 164 Ratings = 4.829
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Kahala Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 1 May 2018
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Job Title: Registered Manager
Joined: 2024
I have worked within the industry for 25 years and managing Residential and Community services for the last 18 years. My experience includes Residential, Nursing, Domiciliary and Extra Care including multi-site within private and corporate sectors. During my time in Health and Social Care I have had various roles from Operations, Registered Manager and Director of Care as well as Business Development. Recently in August 2024 I joined the Devon Care Group, taking the role of Registered Manager at Kahala Court.