Kahala Court

Embankment Road, Kingsbridge TQ7 1JN
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9.8 41 Reviews
  • Kahala Court, Kingsbridge
Kahala Court combines quality care with an atmosphere of peace and tranquility, helping older people with care needs and physical frailties to achieve a satisfying daily lifestyle.

While being ideal for old age care, the residence also welcomes adults diagnosed with a form of dementia, employing carers experienced in a wide range of personal challenges.

Comfortable lounges and a conservatory are great for relaxing and the attractive grounds and views make the home a pleasing place to live and visit, while there are also excellent amenities nearby.

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Care Provided by Kahala Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Michelle Amesbury (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (28)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Kahala Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,350
    • Self-Funded Residential Dementia Care £950 – £1,350
    • RESPITE Self-Funded Residential Care £950 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,350

  • Fees are determined on the persons care needs and room choice
  • (these prices are only a guideline, please contact Kahala Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Kahala Court Reviews (41)

Total of 41, showing 21-40
9.8

Kahala Court has a Review Score of 9.8 (9.829) out of 10, based on 14 reviews in the last 2 years. Over all time Kahala Court has 41 reviews.

Overall Experience

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  • 17
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Date Published

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Review from Astrid K (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother did not find it easy moving from independent living to residential care, but Kahala Court made her feel welcome and gave her a homely, warm and friendly environment to settle into. The staff are very accommodating and whilst respecting her privacy also encouraged her to join in a variety of
things. As my mother's life drew to its end the care was second to none. I was very reassured that my mother's needs were well looked after. I certainly would recommend Kahala Court and it's great team of dedicated carers.

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Review from Keith O (Son of Resident) published on 11 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

When my mother moved into Kahala Court just over five years ago I was happy with the care being provided. However, over the past year, amid a change of ownership, several changes of manager and a high turnover of care staff, the quality of care she received declined worryingly. I have, regrettably,
had to raise concerns with the Care Quality Commission over medical care and record-keeping which could have led to extremely serious consequences.


When my mother passed away, aged 97, we received not one single word of condolence or sympathy from the management at Kahala Court.


Therefore, while the home remains under its current ownership and management, I could not, in all honesty, recommend Kahala Court as a safe and caring environment which is a sad reflection of its changing standards over the past year.


Reply from Nikki Rogers at Kahala Court

Due to the General Data Protection Rulings, we are unable to give specific details in response to this review.
However, we can state that this resident’s needs were such that we felt we could no longer meet them safely at Kahala Court.
Therefore sadly, after five years of residency, we had to give notice in the best interests of the resident to ensure her health and welfare needs could be met in a setting more suited to the increase that had occurred. We had tried in every way to enable the resident to remain in the home, but it had become clear over the past twelve months that we could not safely maintain that residency.
We fully accept that this was a sensitive situation for all concerned, and we always try to support families/next of kin at times like this.
This was no exception, but we do understand that, in this instance, the next of kin did feel upset at the decision we made, but we fully explained the reasons for the decision made and hoped that the next of kin understood.
We do consider that the home gave as good as care as possible during the resident’s stay.


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Review from G D (Son-in-law of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the 17 months my mother-in-law has been a resident in Kahala Court, there have been only two issues - the home manager changed four times in less than 12 months. This has now stabilized. The other issue is the unreliability of the lift which broke down over Christmas and is still unreliable.
My
mother-in-law has settled well and is in good health for a 90-year-old. She is reminded to take her medication and eat regularly - things she used to forget, causing concern and worry for the family.

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Review from Nick M (Son of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well established care home with experienced and caring staff. My mother receives close attention from all the staff who are generally most kind and supportive. The management team seem to be very hands-on and keep me in touch with my mum's needs and general well being. I would strongly recommend Kahala
Court.

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Review from Jenny K (Daughter of Resident) published on 10 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and dad are in Kahala Court for respite care. From the moment they arrived, they have been treated with utmost care and dignity.
The overriding impression I have gathered in the past four weels is that the home provides a caring, safe and management work in conjunction with each other to put their
resident's needs first.
My parents love the staff (always fun) love the exceptional food and I am able to relax knowing that they are in a safe and happy environment.

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Review from Carol P (Resident) published on 23 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here to live permanently on April 18th, 2016 and settled down very quickly.
My husband had died the previous year, I am partially-sighted and had recently suffered a minor stroke and other health problems.
Up until June this year I needed no care except help with having a bath, but then I had
a hip replacement.
I then needed help with dressing and undressing (socks, pants and trousers) and getting in and out of bed.
The night staff were extremely kind and helpful, also helping me on my visits to my ensuite bathroom during the night.
I have noticed that staff have endless patience with residents suffering from dementia when they have tantrum-like outbursts or refuse to take their medication etc.
We have had a new manager recently who is very good, friendly, approachable and we have had 2 helpful residents' meetings.

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Review from B G (Daughter of Resident) published on 13 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Kahala Court is a well run, caring and friendly home. The staff are considerate of resident's needs. The building is old and that brings its own difficulties. In particular, the heating system fails occasionally. Communications could be improved; requests and messages do not always get passed
on at shift changes. Social activities are limited and those that are provided are repetitive. Residents are not taken out on trips.

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Review from P R (Daughter of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the care and consideration given to Mum and our family.
Everyone makes us feel welcome and our comments are always welcomed by the management and staff.

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Review from Venessa (Daughter of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum and Dad have just celebrated their 70th Anniversary. As Mum is in the care home and Dad still lives at home, as a family, we came into Mum's home for the celebration. One of the staff made the cake at home the night before and another came in to help decorate the bedroom on her day off. When the
cake was brought up at least 6 members of staff came up to the room with the cake. When we came back in the afternoon they came up with pots of tea for us all. They couldn't have done enough for Mum and Dad to make the day enjoyable for everyone involved.
With Dementia and the staff, I would love to hear more staff ask Mum which she would like instead of saying "do you want your tea/coffee/food etc" as Mum would always say 'No', she didn't want it, as that is what Mum would say if she was able to, because she wouldn't want to bother anybody.
I do want to say a big 'thank you' to everyone at Kahala for their assistance with Mum. It isn't easy to please everyone. Thank you.

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Review from Janet S (Daughter of Resident) published on 29 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Kahala Court were fantastic with me and my dad. He was only there for a short while but they were so understanding and caring. They took him on the same day, I enquired without any hesitation and made all of us feel so welcome. Nothing was ever too much for them and they were very
encouraging and supportive of my father and me. We couldn't have asked for a better experience. I would recommend Kahala Court to anyone!

Reply from Sally Dyke, Director at Kahala Court

Dear Janet,
Thank you very much for your review, it means a lot to us all.


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Review from Margaret W (Daughter of Resident) published on 7 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98 year old father has had the kindest of attention at Kahala Court. He was not an easy man to deal with but was treated with the utmost respect. The carers go out of their way to please the residents and dad thought they were kind an helpful. The home itself is beautifully maintained, very cosy
and clean. It was nice to be encouraged to visit at any time I liked, nothing to hide there. His end of life care was exceptional and he passed away peacefully.

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Review from Amanda S (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The guilt feeling you have when encouraging your mum to go into care is overwhelming but everyone from day one, the staff, the jolly atmosphere and the general ambience of the care home, removes most of that guilt. My mum is looked after so well and always has a smile on her face when I visit. It has
taken no time at all for her to feel comfortable and safe. All the anxiety and depression she has suffered over the previous 6 months has completely disappeared. I enjoy visiting every day and the staff go out of their way to make you feel at home. Even my teenage son has visited on his own and feels very comfortable.....no "old people smell" as he would say, which is testament to the efforts of the staff.

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Review from Jean C (Cousin of Resident) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my time I have visited many care homes because most of my friends have been much older than me, but may I say the Kahala ranks as one of the best. We were greeted in such a friendly and courteous way that I felt my cousin was very fortunate to be in such a lovely home and she herself has said she
is being looked after beautifully. If I lived in the district and ever needed a care home I wouldn't hesitate to recommend this home.

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Review from Douglas L (Son of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well looked after. They take great care of her at 95 years of age. Well done to the staff I say.

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Review from Antony T (Son of Resident) published on 10 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kahala Court is a clean and well run care home. Good rooms in a good location and willing staff. There is lack of activities for more agile members, but this could be due to the limited staff which seems to be on going problem in the industry.

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Review from David C (Son of Resident) published on 6 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, now 96, has been at Kahala Court for 22 months. Her care has been very good but unfortunately she seems to regard it as hospital not a home. I'm sure this is her perception and is certainly not ours. She chooses to spend all the time in her room and a little more time spent with her would
be appreciated although she does get a family visit every day. Overall care is very good, with no complaints.

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Review from James L (Brother of Resident) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Very pleased with the care my sister was given during her stay.

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Review from Helen S (Resident) published on 27 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

This home lacks a housekeeper with overall responsibility for domestic matters which are not always up to the standard one would hope for. The caring staff are very helpful, patient and cheerful, but often appear overworked. the laundry is a disaster area - loss and damage are frequent and one cannot
submit clothes of any value to it. (My winter vest shrunk by 6").
There appears to be no one overseeing the work and checking that the ironing is being done properly. The diet is monotonous. No fresh fruit unless asked for, endless sponge puddings and custard, and any fresh vegetables (rare) are boiled to death. A good healthy salad is unknown. I don't expect Cordon Bleu cooking. I have lived here for a year, and in spite of my comments, I am very happy!

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Review from Sheila L (Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are one big happy family. They are my brother and sisters. They also treat me with great care.

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Review from Janet P (Daughter of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the standard is very good and the food is excellent. Staff are excellent with the residents.

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Current Review Score: 9.8 (9.829)

Overview of Review Score

The Review Score of 9.8 (9.829) out of 10 for Kahala Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.829 for Kahala Court is calculated as follows: ( (137 Excellents x 5) + (26 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 164 Ratings = 4.829

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Kahala Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Michelle

Michelle

Job Title: Registered Manager

Joined: 2024

I have worked within the industry for 25 years and managing Residential and Community services for the last 18 years. My experience includes Residential, Nursing, Domiciliary and Extra Care including multi-site within private and corporate sectors. During my time in Health and Social Care I have had various roles from Operations, Registered Manager and Director of Care as well as Business Development. Recently in August 2024 I joined the Devon Care Group, taking the role of Registered Manager at Kahala Court.