Willow House

Hillside, South Brent TQ10 9AY
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9.7 22 Reviews
  • Willow House, South Brent
Willow House offers an ideal living environment for older people with care needs, at the same time as being fully resourced to care for individuals diagnosed with a form of dementia.

Making the most of scenic surroundings and a homely interior, carers deliver a service that respects privacy and dignity, while being up-to-date with current regulatory requirements and with strong links to related health professionals.

Family are made to feel welcome upon visiting and the service values client feedback. Personal needs are regularly assessed for developments and an active lifestyle is encouraged.
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Care Provided by Willow House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1400
  • Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1399

Fees are based on individual requirements and room choice.

The price(s) shown are provided by the care home. Contact Willow House for full pricing details and T&Cs.

Contact Willow House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willow House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Janice Federer (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (1)

Visiting

  • The team warmly invite you to visit any of their homes. Meet their team, explore the environment, and experience their warm and welcoming community.

Parking

  • Free on-site parking is available for residents, visitors, and staff, including accessible spaces near the main entrance for easy access.

Willow House Reviews (22)

9.7

Willow House has a Review Score of 9.7 (9.743) out of 10, based on 19 reviews in the last 2 years.
Over all time Willow House has 22 reviews.

Overall Experience
  • 20
  • 1
  • 1
  • 0
  • 0
Date Published
  • 22
  • 6
  • 11
  • 19
  • 3
Reviewer Connection to Willow House
  • 15
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 22, showing 21-22
Review from Louise F (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow House itself is a beautiful home, with wonderful green gardens and lovely views. Most remarkable for me though are the truly wonderful management and staff. My mum is very kindly yet efficiently cared for and is as happy as she could possibly be, given that she cannot be in her own home any longer.
The staff are extremely kind and thoughtful, both towards my mum and towards us all as a family. We are always made welcome when visiting and there is a strong family and community feeling in the home. The food is good and tailored to individual residents. I am always kept up to date with any medical and general changes about Mum. I couldn't recommend Willow House and the amazing team of staff more highly; there is such a strong ethos of seeking the best possible care for residents at all times. Communication with families has been excellent during the Covid crisis too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth J (Daughter of Resident) published on 18 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so grateful for the highest standard of care provided to our Mother during her stay at Willow House. She suffered from mixed Dementia and unfortunately passed away in June. At every stage of her illness, she was cared for with attention to detail, heartful presence and appropriate responses.

How the home responded to us when lockdown happened and my Mum was in end of life care was so very helpful. The management is rigorous in choosing staff that genuinely care about the residents and bring love and humour to their work and as a result, the atmosphere in the home is welcoming and homely. I can't recommend them highly enough.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.743)

Overview of Review Score

The Review Score of 9.7 (9.743) out of 10 for Willow House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Willow House is calculated as follows: ( (189 Excellents x 5) + (20 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 222 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Willow House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Apr 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Mehul and Tushar

Mehul and Tushar Shah

Job Title: Director Joined: 2018

Prior to starting Centrum Care Homes, Mehul and Tushar successfully, and continue, to lead by example in excellence in domiciliary care. Rated outstanding with the CQC and continue to provide outstanding care in the Reading area.


Mehul worked in the City within Investment Banking and Finance, working for leading Global Investment banks. Within a short period of time, Mehul was given the opportunity and responsibility of managing the bank's extensive European Property portfolio as well as advising multinationals on their mergers and acquisitions strategy.


Mehul has a passion for operational excellence, working with the team to ensure that the system and processes are in place to deliver and evidence quality care. Mehul works alongside the team to ensure that the team is meeting CQC standards, and operational sustainability and has a key eye for detail.


Prior to launching Bluebird Care, Tushar worked at Mars Inc, working in a variety of management roles in IT, Commercial, Sales and Marketing. He was responsible for the management of Mars' European Advertising and Media Agency relationships.


Tushar has a passion for bringing creative ideas to fruition to better the quality of life of our residents and team alike. Tushar works alongside the team to support business development. Working in partnership with the councils, CCGs and local charities, Tushar works in identifying challenges and putting in place sustainable and innovative long-term solutions.


Tushar is also passionate about developing a culture of quality and excellence within the workforce.

Janice

Janice Federer

Job Title: Registered Care Manager Joined: 2023

Janice is originally from South Africa and has extensive care experience, including managing a retirement home for Catholic nuns with frail care, mid-care, and 24 Life Right cottages. Since moving to the UK nearly five years ago, she has worked in live-in care and progressed into management roles.


As Manager at Willow House, Janice leads by example, ensuring residents, staff, and families feel happy, safe, and supported. She is passionate about creating a welcoming, comfortable, and engaging home, where residents receive the best possible care and enjoy meaningful activities and conversation.


Outside of work, Janice enjoys outdoor pursuits, having previously completed numerous road cycling races and now enjoys golf while staying active and connected to the outdoors.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow House to verify any information. View our terms and conditions. Willow House has an Enhanced Service - more info.