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Willow House

Hillside, South Brent, Devon TQ10 9AY
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Willow House, South Brent
Willow House, South Brent
Willow House, South Brent

Willow House offers an ideal living environment for older people with care needs, at the same time as being fully resourced to care for individuals diagnosed with a form of dementia.

Making the most of scenic surroundings and a homely interior, carers deliver a service that respects privacy and dignity, while being up-to-date with current regulatory requirements and with strong links to related health professionals.

Family are made to feel welcome upon...  

Care Provided by Willow House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,400From £1,400
Residential Dementia CareFrom £1,400From £1,399

Fees are based on individual requirements and room choice.

Contact Willow House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Janice Federer (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2008
  • Number of floors: 2

Room Information

  • Single Rooms (30)
  • Single Rooms with ensuite Wet Room (1)

Visiting

  • The team warmly invite you to visit any of their homes. Meet their team, explore the environment, and experience their warm and welcoming community.

Parking

  • Free on-site parking is available for residents, visitors, and staff, including accessible spaces near the main entrance for easy access.

Willow House Reviews (27)

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9.8

Willow House has a Review Score of 9.8 (9.843) out of 10, based on 24 reviews in the last 2 years. Over all time Willow House has 27 reviews.

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Showing 27 reviews matching selected criteria
Review from Jo G (Daughter of Resident) published on 8 November 2024 Submitted via Website
Overall Experience

Willow House is a warm, friendly, welcoming, bright and clean home. I have so much respect for the manager and the team that she has put together. They manage to do a very difficult job with good grace and good humour. I am very grateful for the care my mother receives.

Reply from Janice Federer, Registered Manager at Willow House

Thank you for the lovely compliments. I am so glad your Mum is happy. She is a pleasure to care for and we love having her as part of the family at Willow House.

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Review from V R (Brother of Resident) published on 1 November 2024 Submitted via Website
Overall Experience

Willow House has been very attentive to my brother. He needs a great deal of care and attention and they are always looking for ways to improve his circumstances. There are regular video meetings with the management and it is nice to be able to see and hear what other relations have to say.

Reply from Mehul Shah, Director at Willow House

Thank you for your feedback, the team really appreciate it. We are delighted to be able to look after your brother.

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Review from Hilary M (Daughter of Resident) published on 24 October 2024 Submitted via Website
Overall Experience

This is an excellent care home. They are caring, attentive and supportive. During my mother's time there her health has improved. There are many opportunities for socialising which is important to her. They are flexible in supporting individual needs. The atmosphere at the home is very friendly and the gardens are beautiful which is also very important to my mother.

Reply from Mehul Shah, Director at Willow House

Thank you Hilary for your wonderful feedback. We are so pleased to hear your mother's health is improving since she moved into Willow House. The team are really appreciate of your positive comments, particularly around the atmosphere and beautiful gardens.

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Review from Cherry J (Daughter of Resident) published on 21 October 2024 Submitted via Website
Overall Experience

Willow House, South Brent is a wonderful care home with lovely caring staff. Always made to feel welcome when visiting. The genuine kindness they show to all the residents is very comforting. The thing that strikes me most is how clean the care home is and my Mother's bedroom is immaculate so too all the common areas. A beautiful garden to enjoy weather permitting. So lucky my mum is there.

Reply from Janice Federer, Registered Manager at Willow House

Thank you, Cherry, for your complimentary words about the Home and the staff. I'm really glad that your Mum is so happy here. We strive to make a happy home for all of our residents and their family members when they visit.

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Review from Janine M (Daughter of Resident) published on 27 August 2022 Submitted via Website
Overall Experience

Though there were a few initial concerns with this care home. I have to say it is one of the best I have seen. It is a lovely building set in the most beautiful grounds. It really is a home from home. The staff were marvellous with my difficult mother and went above and beyond the call of duty at times. Unfortunately mum passed away here, but I am pleased she had the care I could not give her full-time. A big thank you to all the staff.

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Review from Louise F (Daughter of Resident) published on 23 September 2021 Submitted via Website
Overall Experience

Willow House itself is a beautiful home, with wonderful green gardens and lovely views. Most remarkable for me though are the truly wonderful management and staff. My mum is very kindly yet efficiently cared for and is as happy as she could possibly be, given that she cannot be in her own home any longer. The staff are extremely kind and thoughtful, both towards my mum and towards us all as a family. We are always made welcome when visiting and there is a strong family and community feeling in the home. The food is good and tailored to individual residents. I am always kept up to date with any medical and general changes about Mum. I couldn't recommend Willow House and the amazing team of staff more highly; there is such a strong ethos of seeking the best possible care for residents at all times. Communication with families has been excellent during the Covid crisis too.

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Review from Ruth J (Daughter of Resident) published on 18 November 2020 Submitted via Website
Overall Experience
We are so grateful for the highest standard of care provided to our Mother during her stay at Willow House. She suffered from mixed Dementia and unfortunately passed away in June. At every stage of her illness, she was cared for with attention to detail, heartful presence and appropriate responses.

How the home responded to us when lockdown happened and my Mum was in end of life care was so very helpful. The management is rigorous in choosing staff that genuinely care about the residents and bring love and humour to their work and as a result, the atmosphere in the home is welcoming and homely. I can't recommend them highly enough.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 April 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (0)

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Accreditations

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Meet the Team (2)

Mehul and Tushar Shah
Mehul and Tushar ShahJob Title:DirectorJoined: 2018

Prior to starting Centrum Care Homes, Mehul and Tushar successfully, and continue, to lead by example in excellence in domiciliary care. Rated outstanding with the CQC and continue to provide outstanding care in the Reading area.

Mehul worked in the City within Investment Banking and Finance, working for leading Global Investment banks. Within a short period of time, Mehul was given the opportunity and responsibility of managing the bank's extensive European Property portfolio as well as advising multinationals on their mergers and acquisitions strategy.

Mehul has a passion for operational excellence, working with the team to ensure that the system and processes are in place to deliver and evidence quality care. Mehul works alongside the team to ensure that the team is meeting CQC standards, and operational sustainability and has a key eye for detail.

Prior to launching Bluebird Care, Tushar worked at Mars Inc, working in a variety of management roles in IT, Commercial, Sales and Marketing. He was responsible for the management of Mars' European Advertising and Media Agency relationships.

Tushar has a passion for bringing creative ideas to fruition to better the quality of life of our residents and team alike. Tushar works alongside the team to support business development. Working in partnership with the councils, CCGs and local charities, Tushar works in identifying challenges and putting in place sustainable and innovative long-term solutions.

Tushar is also passionate about developing a culture of quality and excellence within the workforce.

Janice Federer
Janice FedererJob Title:Registered Care ManagerJoined: 2023

Janice is originally from South Africa and has extensive care experience, including managing a retirement home for Catholic nuns with frail care, mid-care, and 24 Life Right cottages. Since moving to the UK nearly five years ago, she has worked in live-in care and progressed into management roles.

As Manager at Willow House, Janice leads by example, ensuring residents, staff, and families feel happy, safe, and supported. She is passionate about creating a welcoming, comfortable, and engaging home, where residents receive the best possible care and enjoy meaningful activities and conversation.

Outside of work, Janice enjoys outdoor pursuits, having previously completed numerous road cycling races and now enjoys golf while staying active and connected to the outdoors.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow House to verify any information. View our terms and conditions. Willow House has an Enhanced Service -more info.