Netherhayes

My Father-in-law made his own decision to reside at Netherhays as independent living became increasingly harder and lonelier for him. He's definitely not lonely anymore. Instead, he's joining in with all the daily and varied programme of activities and regular in-house social events on offer at Netherhayes. He's also enjoying the seemingly endless morning coffee and cake and afternoon tea served in the lounge. His admission was arranged expertly and smoothly by the Care Home Manager and her excellent Administration Team. It's obvious that the Caregiving Team are extremely dedicated to their roles, offering outstanding care, compassion and kindness. It's also very reassuring to be able to access his 24 hour care notes and view photographs of him participating in activities via the App. He's very happy at Netherhayes and I'm very impressed with all aspects of the care and support he receives there.

All the staff are very careing and helpful and understanding. They do lots of activities throgout the day

My mother joined Netherhayes Care Home in Seaton, Devon, after a short stay in hospital. Sadly, she passed away in May 2026. My mother wasn't the most social person. The wonderful carers always made sure she joined in all the fun. She enjoyed the various entertainment and would join in with singing the words and jigging with her zimmer frame. Mum enjoyed all the entertainment that was organised. I would like to thank the lovely manager and her wonderful team of carers who always go above and beyond their duties of care and support to all the residents.

I have visited Netherhayes to see my friend Kate on several occasions over the past few months. She is very happy and well looked after by excellent staff who are very caring, make my experience when visiting very enjoyable.

We find the mobile app very informative and reassuring, it is an easy way to keep up with what is happening on the days we are unable to visit.

For the last 8 months our mum has been a resident at Netherhayes Care Home in Seaton, Devon. We cannot thank the staff enough for the exceptional care, compassion, and kindness mum receives at Netherhayes. Every member of staff treats Mum with dignity, warmth, and genuine affection, ensuring that she feels safe, comfortable, and valued. The care the team provides is consistently of the highest standard, and it is always clear that the team truly care about mums wellbeing and happiness.The kindness shown to our dad, who visits Mum every day, is equally remarkable. The staff always welcome Dad warmly and provide him with friendship, support, and reassurance during what can often be difficult times. Their compassion extends beyond Mum and Dad to our entire family, and we always feel included, informed, and supported. What makes Netherhayes so special is that the staff and managers feel like an extension of our family. Highly recommended Netherhayes

My husband has been in Netherhayes Care Home since February 2024. I feel he is very well looked after by everyone who works there. The staff are all very friendly to my husband and myself and they make me and my family very welcome when we visit.

wet room". I believe this would be more useful to both staff and residents.

WELLDONE FOR IMPRESSING ME.

A huge thanks to all the staff.

We have been most impressed by the level of care and attention offered by this small care facility, especially in regard to meeting our needs as power of attorney to a non relative lady who lived some distance from us and with no close relatives living nearby. We are therefore very confident her needs are being met at Netherhayes by the wonderful staff there and that we can visit her whenever we wish without appointment.

My Mum is encouraged to keep her independence, with plenty of staff around to help when required she is very well looked after. Any medical issues are dealt with promptly and I am kept informed.

We cannot praise the home enough for their first class care and understanding the needs of my brother in law, as we don't live that near him and the home, they contact us when he has any problems ie medical or personal and keeps us informed all the time, we have only got to pick up the phone and ask about his situation and they are always ready to take time to talk to us without us feeling we are a nuisance when they are obviously busy , his personal needs are looked after by them with kindness . We as his family can't thank them enough for all the help and support they give him and what we like is that do different themes around the home so the residents still can enjoy the different times of the year ie spring autumn , also they have kind people coming in with dogs for them to talk to and feed them some biscuits , also the wonderful people coming in to sing to them and if they feel like have a dance and join in with the songs thank you all so much.

Since mum was admitted to Netherhayes in June 2025, she has definitely improved with her mental health, anxiety and depression. The staff are all really helpful and friendly and the activities are outstanding. Families are encouraged to join residents for special days that are organised. Kathryn who helps organise activities + Sarah (Admin) is very approachable + efficient.

My personal experience is for the time since my wife was admitted to Netherhayes care home and especially during this month of May 2025. I personally feel that all the care staff are very aware of my wifes needs and as such are very supportive of me. Whilst their main role is to look after my wife, I am very conscious that they also include me, with all the activities within the home.

Very different standards at this care home compared to many others. Most of the carers are lovely and do genuinely have good connections to residents. My uncle was allowed to leave despite having DOLS and we had endless issues with the manager who was rude and regularly undermined her team. We would have phone calls and she would then tell us the information we were given was wrong and that only she could say. There were many issues caused by this bizarre communication set up. Our final straw was when my uncle took an unsupervised fall late at night wandering around the grounds - despite having seen the doctor that morning as he wasn't feeling well. He has had weeks of pain and cannot fully recover from this injury that should never have happened. We placed him in Netherhayes so that he would be safe - we were so wrong.

Dad has been in here for about five weeks. He has settled in ok, the staff are very attentive, there is a good selection of food although Dad has lost his appetite. He spends most of his time in the conservatory. Dad being in here has given me peace of mind.

Netherhayes has a homely feel and the staff are varied and friendly. We visit my partner's dad very regularly and we are always greeted with a friendly smile. The care staff are very patient and kind to residents, even in very trying situations. The location is ideal - a short wheelchair push to the seafront and the many cafes, so it's easy for us to take Dad out. We are very happy with the choice we made.

My mum is happy and content at Netherhayes and in general is well cared for. Netherhayes has just celebrated her 104th birthday in fine style and she enjoyed it tremendously with a party with a singer and lovely food.

The family were very worried about Mum having to go into a home, however, all their worries have gone since Mum has been in Netherhayes! She appears very happy here and the staff are very caring.