Netherhayes

Fore Street, Seaton EX12 2LE
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9.6 43 Reviews
  • Netherhayes, Seaton
Netherhayes is a charming three-storey house with scenic gardens, benefitting from extensive refurbishment and renovation in order to enhance residents' lifestyles and make the most of care capabilities.

A single-storey extension wing has its own assisted bathrooms and a shower room, as well as a large dining and sitting room, and views of the scenic garden and nearby golf course.

Care plans are assessed to personal need, with all residents having continual observation in order to be vigilant regarding any health developments.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact Netherhayes to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debbie Stone (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Netherhayes Reviews (43)

9.6

Netherhayes has a Review Score of 9.6 (9.553) out of 10, based on 15 reviews in the last 2 years.
Over all time Netherhayes has 43 reviews.

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Review from M T (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Since mum was admitted to Netherhayes in June 2025, she has definitely improved with her mental health, anxiety and depression. The staff are all really helpful and friendly and the activities are outstanding. Families are encouraged to join residents for special days that are organised. Kathryn who
helps organise activities + Sarah (Admin) is very approachable + efficient.
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Review from Julie B (Daughter-in-law of Resident) published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law was transferred from hospital to Netherhayes, for an initial period of short term respite. All my contact & communication wtih management and staff was professional, kind, respectful & helpful. This made a difficult transition very smooth & settling for both my mother in law and our
family. Everyone was accommodating making us feel so welcome. Thank you to everyone.
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Review from Ronald E (Husband of Resident) published on 17 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My personal experience is for the time since my wife was admitted to Netherhayes care home and especially during this month of May 2025. I personally feel that all the care staff are very aware of my wifes needs and as such are very supportive of me. Whilst their main role is to look after my wife,
I am very conscious that they also include me, with all the activities within the home.
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Review from B G (Wife of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been a resident for just over a year. At that time, I feel he has been looked after and treated very well.
I find the staff very friendly to my husband and myself. I was very pleased to see and hear how many activities are arranged for residents and family and friends.
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Review from Dawn S (Niece of Resident) published on 26 March 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very different standards at this care home compared to many others. Most of the carers are lovely and do genuinely have good connections to residents. My uncle was allowed to leave despite having DOLS and we had endless issues with the manager who was rude and regularly undermined her team. We would
have phone calls and she would then tell us the information we were given was wrong and that only she could say. There were many issues caused by this bizarre communication set up. Our final straw was when my uncle took an unsupervised fall late at night wandering around the grounds - despite having seen the doctor that morning as he wasn't feeling well. He has had weeks of pain and cannot fully recover from this injury that should never have happened. We placed him in Netherhayes so that he would be safe - we were so wrong.
Reply from Kay Smith, Kay Smith at Netherhayes

I am pleased that you found our carers to be lovely and to have a good connection with our residents. We disagree that our manager undermines her staff she goes above and beyond to support her staff. Recently we carried out an annual quality assurance questionnaire and 2 items covered are communication and management and no issues raised in these areas. Phone calls are recorded and we have investigated your claims of poor communication and can confirm that the manager was at no point rude and communication was good. To clarify we did not allow your Uncle to leave, we are not a secure unit but we do have every precaution in place to try and prevent a resident leaving, we have alarm mats & all doors are alarmed making the building secure and at the time of the incident the DOLS was in progress. With regards to the unsupervised fall during the evening, all security measures are in place to prevent a resident from falling as well as regular wellbeing checks which are monitored & reviewed.

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Review from L J (Relative of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Netherhayes has a homely feel and the staff are varied and friendly. We visit my partner's dad very regularly and we are always greeted with a friendly smile. The care staff are very patient and kind to residents, even in very trying situations. The location is ideal - a short wheelchair push to the
seafront and the many cafes, so it's easy for us to take Dad out. We are very happy with the choice we made.
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Review from P R (Son of Resident) published on 8 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in here for about five weeks. He has settled in ok, the staff are very attentive, there is a good selection of food although Dad has lost his appetite. He spends most of his time in the conservatory. Dad being in here has given me peace of mind.
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Review from J H (Daughter of Resident) published on 2 May 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum is happy and content at Netherhayes and in general is well cared for. Netherhayes has just celebrated her 104th birthday in fine style and she enjoyed it tremendously with a party with a singer and lovely food.
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Review from M F (Son of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The family were very worried about Mum having to go into a home, however, all their worries have gone since Mum has been in Netherhayes! She appears very happy here and the staff are very caring.
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Review from Jeannie B (Daughter of Resident) published on 19 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Netherhayes for just over seven years. Throughout this time the quality of care has never diminished and remains excellent to date. I’ve witnessed first-hand the team’s compassion, empathy, professionalism and great care towards my mother and indeed to all residents.
The standard of cleanliness throughout the home is high as is the attention to personal hygiene both for staff and residents. The meals are good quality and varied with residents choosing what suits their pallets. Activities range from crafts, armchair exercises and games, singing along with some of the musicians who visit regularly or going on outings, for example to the Donkey Sanctuary - a particular favourite of my mother’s. I’m welcomed warmly each time I visit and always get a call if there are any issues needing my attention. My mother often tells me how happy she is to be at Netherhayes and that’s all I need to hear!
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Review from Lorraine D (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother joined Netherhayes Care Home in June 2021. She has dementia and over the past 2.5 years, this has deteriorated. The level of care shown to my mum has never wavered. The care staff has a friendly outlook and respect for the residents they lovingly look after. My mum is very happy in the home
and has a lovely smile for all the staff, carers and management. She loves it when they interact with her. I feel this has been a happy time for her.
Reply from Kay Smith, Secretary at Netherhayes

Thank you for taking the time to write such a lovely review. We are so pleased to hear that you are happy with the care that your mum receives and that she is happy here, our care staff always put the resident's happiness at the forefront of everything they do and treat everyone with the utmost respect, so it's so nice to know that it doesn't go unnoticed.

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Review from J A (Wife of Resident) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is always a warm welcome from all staff.
The home is always very clean. It is well decorated. My husband gets good care from the carers. They are always willing to help. He is always clean and dressed appropriately. He enjoys the food and offered an alternative if it's something he does not like.
There are plenty of activities to join in. He has been on many outings outside the home.
Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review. It's so good to know that you receive such a warm welcome at Netherhayes, our aim is to make Netherhayes a happy caring environment and it sounds like we are achieving this. Our activities staff work very hard to provide as many varied activities as possible and outings are always very much enjoyed so we try to arrange as many as we can, even if it's just a stroll along the seafront. Mealtimes are also very important to us and we pride ourselves on making sure that we cater for everyone, so it's pleasing to know that your husband enjoys the food and as you say an alternative is always available.

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Review from J J (Friend of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A happy, well-run home. In fact, it really is a home-from-home. Well done everyone. Thank you.
Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review. Our main aim is to make Netherhayes a happy, homely environment and to provide the best care that our residents deserve, so it is so nice to hear that we are achieving this.

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Review from Raymond T (Wife of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the home of a good standard, but the dining room is too small for the amount of residents and the shower room needs updating or divided so the toilet can be used when someone is showering.
Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review and for the points raised. We are pleased that you feel the home is of a good standard, and we agree that the dining area has become too small; this is due to more residents using the dining area rather than dining in the privacy of their own rooms, so we are in the process of recreating an additional dining area, which was previously in use. With regards to the shower room, it unfortunately is not viable to divide the room due to the space required for wheelchair access, but we do have several other toilets available on the ground floor.

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Review from Joanne A (Daughter of Resident) published on 5 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Netherhayes are fantastic, I really can not rate this home enough in the short amount of space I have here. All the staff make the residents feel special by the individual care and attention they receive and are led by the fantastic manager. My dad enjoys the lovely cooked food, along with the daily
entertainment of singers, games, crafts, days out etc. Xmas day 2023 was a delight, so much effort went in by all the team to make it special and not one resident went without a gift from Santa. The residents visited otter nurseries on the lead up to Xmas and carried out so many decorations and Xmas arts/crafts to really get both the residents and staff alike into the Xmas spirit. The atmosphere on the big day really was quite emotional and I couldn't ask for a better place for my dad to be and can rest at night knowing he's in such fantastic hands. As a staff member told me 'we treat all our residents as if they are family' and honestly, it shows!
Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write such a lovely review. It is of the upmost importance to us that each and every resident is treated as part of our family and we would all want our family to have the best Christmas and by the sound of it this was achieved. We are so pleased to know how much you appreciate the dedication and hard work of our manager and her team and this makes us very proud of what we do.

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Review from Linda N (Daughter of Resident) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, where do I start? The care that has been given to my father has been absolutely exemplary. The care shown to me and my two sisters went above and beyond their remit and supported us all until the end. The staff spoke highly of Dad and nothing was too much trouble for them. All done with a smile.
One member of staff needs special mention. She put my father before her own family member who was very unwell at the time. She came back to the home to say her goodbyes and then went back to be with her family. Other members of staff stayed to be there for us even though they were not on shift. We felt very much part of a truly wonderful family. They all have a heart of gold and have been privileged to have met them despite under such circumstances.
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Review from Kay W (Daughter of Resident) published on 5 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father-in-law has been on respite in Netherhayes. The home is superb. The staff are welcoming, supportive and so very caring. Their reassurance has helped so very much. The team are doing everything they can to make the stay bespoke for him. He is well looked after and he enjoys the food which is
varied and fresh. The activities are amazing. The visit from the wildlife centre was a particular hit.
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Review from R S (Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience in this home has been excellent. This is mainly due to the friendliness of the staff and their helpfulness.
The home is always clean and tidy.
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Review from B F (Resident) assisted by family/friend published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well looked after, can't want anything. Always someone there just to chat or have a hug. Home from home.
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Review from J S (Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm very happy here. The staff are ever so caring. They threw a big party for my 102nd birthday, it was wonderful.
Reply from Kay Smith, General Manager at Netherhayes

It's lovely to hear that you are happy here and feel well cared for and we are especially pleased that you enjoyed your Birthday celebrations, we couldn't possibly let a milestone like 102 pass without having big celebrations, although we never need much of an excuse to celebrate at Netherhayes!

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Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Netherhayes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Netherhayes is calculated as follows: ( (118 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 179 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Netherhayes is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (9)

Debbie

Debbie Stone

Job Title: Registered Manager Joined: 2022

I have worked in health and social care for 13 years, starting out as a care assistant, then working my way up to a senior, then supervisor and now taking on the role of Registered Manager, I myself share the ethos of the company ensuring that our lovely residents have the best possible care and a happy life here at Netherhayes.

Hannah

Hannah Knight

Job Title: Deputy Manager Joined: 2021

I have worked in health and social care for 6 years, and after initially taking on the role of care coordinator, I have recently been promoted to Deputy manager, it is very important to me that our residents have a happy and fulfilled life at Netherhayes.

Sarah

Sarah Hinds

Job Title: Administrator Joined: 2021

Sarah joined Netherhayes in February 2021 in the role of care assistant, Sarah’s enthusiastic attention to detail saw her promoted to care coordinator in June 2021 and in January 2024 she took on the role of Administrator, of which she is enjoying the new challenge.


‘I enjoy being part of the Netherhayes family and supporting everyone wherever I can’

Jithesh

Jithesh Balakrishnan

Job Title: Care Assistant Joined: 2023

Jithesh joined our team in 2023 as a care assistant, he takes a lot of pride in his work and ensures that our residents receive the highest level of care.

Shalini

Shalini Thomas

Job Title: Care Assistant Joined: 2022

Shalini joined the Netherhayes team in 2022 as a care assistant, she has become a valued member of our team and has put her previous nursing skills to good use providing excellent care to our residents.

Devon

Devon Stone

Job Title: Care Support Apprentice Joined: 2023

Devon Joined the team in 2023 and is currently doing a care apprenticeship with us, his caring personality and work ethic are proving him to be an asset to the home.

Lexi

Lexi Dack

Job Title: Care Support Apprentice Joined: 2021

Lexi joined the team as a care support apprentice in 2021 and her dedication and hard work have got her through her apprenticeship, she has become a real asset to the home and her caring personality has made her an integral part of our team.

Paula

Paula Bartlett

Job Title: Cook Joined: 2023

Paula joined us in 2023 with over 30 years’ experience in health and social care working previously as a carer and activities co-ordinator before taking on the position of cook with us, she is passionate about food and ensures that our residents get a nutritional and varied diet, making sure that there is plenty of choice for everyone.

Nila & Din

Nila & Din

Job Title: Housekeepers Joined: 2015

Nila & Din joined our team in 2015/2018 and do an amazing job ensuring that the house is sparkling clean and in tip-top condition and they do all this with a smile on their faces.

Frequently Asked Questions about Netherhayes

What types of Care is Netherhayes registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Netherhayes have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Netherhayes?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Netherhayes to the centre of Seaton?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Netherhayes to verify any information. View our terms and conditions. Netherhayes has an Enhanced Service - more info.