Netherhayes

Fore Street, Seaton EX12 2LE
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9.6 43 Reviews
  • Netherhayes, Seaton
Netherhayes is a charming three-storey house with scenic gardens, benefitting from extensive refurbishment and renovation in order to enhance residents' lifestyles and make the most of care capabilities.

A single-storey extension wing has its own assisted bathrooms and a shower room, as well as a large dining and sitting room, and views of the scenic garden and nearby golf course.

Care plans are assessed to personal need, with all residents having continual observation in order to be vigilant regarding any health developments.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1100
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1100
  • RESPITE Self-Funded Residential Dementia Care: from £1100

These prices are only a guideline, please contact Netherhayes to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Debbie Stone (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Netherhayes Reviews (43)

9.6

Netherhayes has a Review Score of 9.6 (9.553) out of 10, based on 15 reviews in the last 2 years.
Over all time Netherhayes has 43 reviews.

Overall Experience
  • 30
  • 12
  • 0
  • 0
  • 1
Date Published
  • 43
  • 4
  • 5
  • 15
  • 28
Reviewer Connection to Netherhayes
  • 15
  • 9
  • 7
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from Kevin J (Son of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Seems to be clean, well looked after. Staff are happy and caring. The food is good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve M (Son of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is treated with care, consideration and dignity. Her illness and in particular dementia is well managed. She likes the home and appreciates the care that the staff give her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Malcolm H (Son of Resident) published on 22 December 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring and considerate. Home is clean and smells well. In the last 18 months, there has been an improvement - more decorations and lighter mood, up-to-date newsletters.
Staff are very positive about my 101-year-old mother. Can't ask for anything more!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.553)

Overview of Review Score

The Review Score of 9.6 (9.553) out of 10 for Netherhayes is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.553 for Netherhayes is calculated as follows: ( (118 Excellents x 5) + (50 Goods x 4) + (7 Satisfactorys x 3) + (4 Very Poors x 1) ) ÷ 179 Ratings = 4.553
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Netherhayes is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (9)

Debbie

Debbie Stone

Job Title: Registered Manager Joined: 2022

I have worked in health and social care for 13 years, starting out as a care assistant, then working my way up to a senior, then supervisor and now taking on the role of Registered Manager, I myself share the ethos of the company ensuring that our lovely residents have the best possible care and a happy life here at Netherhayes.

Hannah

Hannah Knight

Job Title: Deputy Manager Joined: 2021

I have worked in health and social care for 6 years, and after initially taking on the role of care coordinator, I have recently been promoted to Deputy manager, it is very important to me that our residents have a happy and fulfilled life at Netherhayes.

Sarah

Sarah Hinds

Job Title: Administrator Joined: 2021

Sarah joined Netherhayes in February 2021 in the role of care assistant, Sarah’s enthusiastic attention to detail saw her promoted to care coordinator in June 2021 and in January 2024 she took on the role of Administrator, of which she is enjoying the new challenge.


‘I enjoy being part of the Netherhayes family and supporting everyone wherever I can’

Jithesh

Jithesh Balakrishnan

Job Title: Care Assistant Joined: 2023

Jithesh joined our team in 2023 as a care assistant, he takes a lot of pride in his work and ensures that our residents receive the highest level of care.

Shalini

Shalini Thomas

Job Title: Care Assistant Joined: 2022

Shalini joined the Netherhayes team in 2022 as a care assistant, she has become a valued member of our team and has put her previous nursing skills to good use providing excellent care to our residents.

Devon

Devon Stone

Job Title: Care Support Apprentice Joined: 2023

Devon Joined the team in 2023 and is currently doing a care apprenticeship with us, his caring personality and work ethic are proving him to be an asset to the home.

Lexi

Lexi Dack

Job Title: Care Support Apprentice Joined: 2021

Lexi joined the team as a care support apprentice in 2021 and her dedication and hard work have got her through her apprenticeship, she has become a real asset to the home and her caring personality has made her an integral part of our team.

Paula

Paula Bartlett

Job Title: Cook Joined: 2023

Paula joined us in 2023 with over 30 years’ experience in health and social care working previously as a carer and activities co-ordinator before taking on the position of cook with us, she is passionate about food and ensures that our residents get a nutritional and varied diet, making sure that there is plenty of choice for everyone.

Nila & Din

Nila & Din

Job Title: Housekeepers Joined: 2015

Nila & Din joined our team in 2015/2018 and do an amazing job ensuring that the house is sparkling clean and in tip-top condition and they do all this with a smile on their faces.

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