Netherhayes

My mother has been a resident at Netherhayes for just over seven years. Throughout this time the quality of care has never diminished and remains excellent to date. I’ve witnessed first-hand the team’s compassion, empathy, professionalism and great care towards my mother and indeed to all residents. The standard of cleanliness throughout the home is high as is the attention to personal hygiene both for staff and residents. The meals are good quality and varied with residents choosing what suits their pallets. Activities range from crafts, armchair exercises and games, singing along with some of the musicians who visit regularly or going on outings, for example to the Donkey Sanctuary - a particular favourite of my mother’s. I’m welcomed warmly each time I visit and always get a call if there are any issues needing my attention. My mother often tells me how happy she is to be at Netherhayes and that’s all I need to hear!

The home is always very clean. It is well decorated. My husband gets good care from the carers. They are always willing to help. He is always clean and dressed appropriately. He enjoys the food and offered an alternative if it's something he does not like. There are plenty of activities to join in. He has been on many outings outside the home.

A happy, well-run home. In fact, it really is a home-from-home. Well done everyone. Thank you.

Netherhayes are fantastic, I really can not rate this home enough in the short amount of space I have here. All the staff make the residents feel special by the individual care and attention they receive and are led by the fantastic manager. My dad enjoys the lovely cooked food, along with the daily entertainment of singers, games, crafts, days out etc. Xmas day 2023 was a delight, so much effort went in by all the team to make it special and not one resident went without a gift from Santa. The residents visited otter nurseries on the lead up to Xmas and carried out so many decorations and Xmas arts/crafts to really get both the residents and staff alike into the Xmas spirit. The atmosphere on the big day really was quite emotional and I couldn't ask for a better place for my dad to be and can rest at night knowing he's in such fantastic hands. As a staff member told me 'we treat all our residents as if they are family' and honestly, it shows!

Well, where do I start? The care that has been given to my father has been absolutely exemplary. The care shown to me and my two sisters went above and beyond their remit and supported us all until the end. The staff spoke highly of Dad and nothing was too much trouble for them. All done with a smile. One member of staff needs special mention. She put my father before her own family member who was very unwell at the time. She came back to the home to say her goodbyes and then went back to be with her family. Other members of staff stayed to be there for us even though they were not on shift. We felt very much part of a truly wonderful family. They all have a heart of gold and have been privileged to have met them despite under such circumstances.

My father-in-law has been on respite in Netherhayes. The home is superb. The staff are welcoming, supportive and so very caring. Their reassurance has helped so very much. The team are doing everything they can to make the stay bespoke for him. He is well looked after and he enjoys the food which is varied and fresh. The activities are amazing. The visit from the wildlife centre was a particular hit.

The home is always clean and tidy.

Very well looked after, can't want anything. Always someone there just to chat or have a hug. Home from home.

I'm very happy here. The staff are ever so caring. They threw a big party for my 102nd birthday, it was wonderful.

Staff are very helpful when my needs changed. They moved me to a better room to be able to use a hoist. Staff are very friendly and nothing is too much trouble.

Very good home, my bedroom is lovely, food is very good.

Food is excellent, the chef is very good. All the staff are very good, I am very happy here.

Very good view.

Staff are very kind and extremely helpful.

I had been around all the care home in the area and the minute I walked into the home, I know this was where I wanted my mum to come.

Always a warm friendly welcome from the staff, it's like a home from home. With all the problems they had to cope with in the past two years, they have all been marvellous. Visits nicer now as we can go into their rooms. Makes a visit a bit more personal. Have nothing but praise for all of them.

Basically, very nice place - comfy and pleasant. Staff are hard-working and ready to help.

My dad came to you with having a number of falls at home, not eating or drinking and declared very end of life. With the response of all the fantastic team at Netherhayes, he has now come home and back to living a fairly normal life. Thank you all.

This is a little thank you to everybody at Netherhayes as to what they're doing for my dad. He seems to be drinking and eating and seems to be in really good spirits. Thank you to all staff at Netherhayes who makes his journey wonderful. Keep up the good work.

My mum went into Netherhayes in December 2021 having been diagnosed, in hospital, with mixed dementia. Many friends warned me that I would see a decline in Mum when she was in a home, but that could not have been further from the reality. Mum is flourishing! She is cared for. The staff have brought the best out in Mum, and she is very happy. There are plenty of activities going on, and the staff make time to understand and get to know their residents. I cannot remember the last time I saw Mum looking so well.