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A single-storey extension wing has its own assisted bathrooms and a shower room, as well as a large dining and sitting room, and views of the scenic garden and nearby golf course.
Care plans are assessed to personal need, with all residents having continual observation in order to be vigilant regarding any health developments.
Care Provided by Netherhayes
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Netherhayes for full pricing details and T&Cs.
Contact Netherhayes to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Adelaide Lodge Care Home LL Partnership
- Private Owned
Person in charge
- Debbie Stone (Registered Home Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1995
- Number of floors: 3
Room Information
- Single Rooms (26)
- Couples/Companion Rooms (1)
Netherhayes Reviews (51)
Netherhayes has a Review Score of 9.5 (9.538) out of 10, based on 15 reviews in the last 2 years.
Over all time Netherhayes has 51 reviews.
The home is always very clean. It is well decorated. My husband gets good care from the carers. They are always willing to help. He is always clean and dressed appropriately. He enjoys the food and offered an alternative if it's something he does not like. There are plenty of activities to join in. He has been on many outings outside the home.
Thank you for taking the time to write a review. It's so good to know that you receive such a warm welcome at Netherhayes, our aim is to make Netherhayes a happy caring environment and it sounds like we are achieving this. Our activities staff work very hard to provide as many varied activities as...
A happy, well-run home. In fact, it really is a home-from-home. Well done everyone. Thank you.
Thank you for taking the time to write a review. Our main aim is to make Netherhayes a happy, homely environment and to provide the best care that our residents deserve, so it is so nice to hear that we are achieving this.
Netherhayes are fantastic, I really can not rate this home enough in the short amount of space I have here. All the staff make the residents feel special by the individual care and attention they receive and are led by the fantastic manager. My dad enjoys the lovely cooked food, along with the daily entertainment of singers, games, crafts, days out etc. Xmas day 2023 was a delight, so much effort went in by all the team to make it special and not one resident went without a gift from Santa. The residents visited otter nurseries on the lead up to Xmas and carried out so many decorations and Xmas arts/crafts to really get both the residents and staff alike into the Xmas spirit. The atmosphere on the big day really was quite emotional and I couldn't ask for a better place for my dad to be and can rest at night knowing he's in such fantastic hands. As a staff member told me 'we treat all our residents as if they are family' and honestly, it shows!
Thank you for taking the time to write such a lovely review. It is of the upmost importance to us that each and every resident is treated as part of our family and we would all want our family to have the best Christmas and by the sound of it this was achieved. We are so pleased to know how much...
Well, where do I start? The care that has been given to my father has been absolutely exemplary. The care shown to me and my two sisters went above and beyond their remit and supported us all until the end. The staff spoke highly of Dad and nothing was too much trouble for them. All done with a smile. One member of staff needs special mention. She put my father before her own family member who was very unwell at the time. She came back to the home to say her goodbyes and then went back to be with her family. Other members of staff stayed to be there for us even though they were not on shift. We felt very much part of a truly wonderful family. They all have a heart of gold and have been privileged to have met them despite under such circumstances.
My father-in-law has been on respite in Netherhayes. The home is superb. The staff are welcoming, supportive and so very caring. Their reassurance has helped so very much. The team are doing everything they can to make the stay bespoke for him. He is well looked after and he enjoys the food which is varied and fresh. The activities are amazing. The visit from the wildlife centre was a particular hit.
The home is always clean and tidy.
Very well looked after, can't want anything. Always someone there just to chat or have a hug. Home from home.
I'm very happy here. The staff are ever so caring. They threw a big party for my 102nd birthday, it was wonderful.
It's lovely to hear that you are happy here and feel well cared for and we are especially pleased that you enjoyed your Birthday celebrations, we couldn't possibly let a milestone like 102 pass without having big celebrations, although we never need much of an excuse to celebrate at Netherhayes!
Staff are very helpful when my needs changed. They moved me to a better room to be able to use a hoist. Staff are very friendly and nothing is too much trouble.
Very good home, my bedroom is lovely, food is very good.
So glad to hear that you love the food here we try to change the menus seasonally to keep the meal choices as varied as we can. Very happy that you like your room too and we are lucky that we have such lovely views from most of our rooms.
Food is excellent, the chef is very good. All the staff are very good, I am very happy here.
So pleased that you enjoy the food so much, our cooks try hard to make the menus as varied as possible and will always do their best to make sure they can accommodate everyone's preferences.
Very good view.
We are pleased to hear that you like the view, we are so lucky at Netherhayes that so many of our rooms over look our beautiful gardens.
Staff are very kind and extremely helpful.
I had been around all the care home in the area and the minute I walked into the home, I know this was where I wanted my mum to come.
Always a warm friendly welcome from the staff, it's like a home from home. With all the problems they had to cope with in the past two years, they have all been marvellous. Visits nicer now as we can go into their rooms. Makes a visit a bit more personal. Have nothing but praise for all of them.
Basically, very nice place - comfy and pleasant. Staff are hard-working and ready to help.
My dad came to you with having a number of falls at home, not eating or drinking and declared very end of life. With the response of all the fantastic team at Netherhayes, he has now come home and back to living a fairly normal life. Thank you all.
This is a little thank you to everybody at Netherhayes as to what they're doing for my dad. He seems to be drinking and eating and seems to be in really good spirits. Thank you to all staff at Netherhayes who makes his journey wonderful. Keep up the good work.
My mum went into Netherhayes in December 2021 having been diagnosed, in hospital, with mixed dementia. Many friends warned me that I would see a decline in Mum when she was in a home, but that could not have been further from the reality. Mum is flourishing! She is cared for. The staff have brought the best out in Mum, and she is very happy. There are plenty of activities going on, and the staff make time to understand and get to know their residents. I cannot remember the last time I saw Mum looking so well.
My Nan is very happy at Netherhayes, she always praises the staff and is very happy with the way the home is run. Staff are all very caring and make the home an enjoyable place to live, the endless activities are also very good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 15 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Netherhayes.
There are no upcoming events for Netherhayes.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Netherhayes.
Accreditations
There are no accreditations posted yet for Netherhayes.
Meet the Team (8)

I have worked in health and social care for 13 years, starting out as a care assistant, then working my way up to a senior, then a supervisor, and now taking on the role of Registered Manager. I myself share the ethos of the company, ensuring that our lovely residents have the best possible care and a happy life here at Netherhayes.

I have worked in health and social care for 6 years, and after initially taking on the role of care coordinator, I have recently been promoted to Deputy manager, it is very important to me that our residents have a happy and fulfilled life at Netherhayes.

Sarah joined Netherhayes in February 2021 in the role of care assistant, Sarah’s enthusiastic attention to detail saw her promoted to care coordinator in June 2021 and in January 2024 she took on the role of Administrator, of which she is enjoying the new challenge.
‘I enjoy being part of the Netherhayes family and supporting everyone wherever I can’

Jithesh joined our team in 2023 as a care assistant, he takes a lot of pride in his work and ensures that our residents receive the highest level of care.

Shalini joined the Netherhayes team in 2022 as a care assistant, she has become a valued member of our team and has put her previous nursing skills to good use providing excellent care to our residents.

Devon joined the team in 2023 and completed a care apprenticeship with us. His caring personality and work ethic proved him to be an asset to the home, and he has now taken on the position of cook.

Lexi joined the team as a care support apprentice in 2021, and her dedication and hard work have got her through her apprenticeship. She has now taken on the role of a Care Assistant. Since taking on this position, she has become a real asset to the home, and her caring personality has made her an integral part of our team.

Nila & Din joined our team in 2015/2018 and do an amazing job ensuring that the house is sparkling clean and in tip-top condition and they do all this with a smile on their faces.
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