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Netherhayes

Fore Street, Seaton, Devon EX12 2LE
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Netherhayes, Seaton
Netherhayes, Seaton
Netherhayes, Seaton

Netherhayes is a charming three-storey house with scenic gardens, benefitting from extensive refurbishment and renovation in order to enhance residents' lifestyles and make the most of care capabilities.

A single-storey extension wing has its own assisted bathrooms and a shower room, as well as a large dining and sitting room, and views of the scenic garden and nearby golf course.

Care plans are assessed to personal need, with all residents having continual observation in order to be vigilant regarding any health developments.

Care Provided by Netherhayes

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,000 - £1,250£1,000 - £1,250
Residential Dementia Care£1,000 - £1,250£1,000 - £1,250

Contact Netherhayes to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Debbie Stone (Registered Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1995
  • Number of floors: 3

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (1)

Netherhayes Reviews (51)

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9.5

Netherhayes has a Review Score of 9.5 (9.538) out of 10, based on 15 reviews in the last 2 years. Over all time Netherhayes has 51 reviews.

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Showing 51 reviews matching selected criteria
Review from J A (Wife of Resident) published on 12 March 2024 Submitted via Postal Card
Overall Experience
There is always a warm welcome from all staff.

The home is always very clean. It is well decorated. My husband gets good care from the carers. They are always willing to help. He is always clean and dressed appropriately. He enjoys the food and offered an alternative if it's something he does not like. There are plenty of activities to join in. He has been on many outings outside the home.

Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review. It's so good to know that you receive such a warm welcome at Netherhayes, our aim is to make Netherhayes a happy caring environment and it sounds like we are achieving this. Our activities staff work very hard to provide as many varied activities as...  

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Review from J J (Friend of Resident) published on 8 March 2024 Submitted via Postal Card
Overall Experience

A happy, well-run home. In fact, it really is a home-from-home. Well done everyone. Thank you.

Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write a review. Our main aim is to make Netherhayes a happy, homely environment and to provide the best care that our residents deserve, so it is so nice to hear that we are achieving this.

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Review from Joanne A (Daughter of Resident) published on 5 January 2024 Submitted via Website
Overall Experience

Netherhayes are fantastic, I really can not rate this home enough in the short amount of space I have here. All the staff make the residents feel special by the individual care and attention they receive and are led by the fantastic manager. My dad enjoys the lovely cooked food, along with the daily entertainment of singers, games, crafts, days out etc. Xmas day 2023 was a delight, so much effort went in by all the team to make it special and not one resident went without a gift from Santa. The residents visited otter nurseries on the lead up to Xmas and carried out so many decorations and Xmas arts/crafts to really get both the residents and staff alike into the Xmas spirit. The atmosphere on the big day really was quite emotional and I couldn't ask for a better place for my dad to be and can rest at night knowing he's in such fantastic hands. As a staff member told me 'we treat all our residents as if they are family' and honestly, it shows!

Reply from Kay Smith, General Manager at Netherhayes

Thank you for taking the time to write such a lovely review. It is of the upmost importance to us that each and every resident is treated as part of our family and we would all want our family to have the best Christmas and by the sound of it this was achieved. We are so pleased to know how much...  

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Review from Linda N (Daughter of Resident) published on 23 December 2022 Submitted via Website
Overall Experience

Well, where do I start? The care that has been given to my father has been absolutely exemplary. The care shown to me and my two sisters went above and beyond their remit and supported us all until the end. The staff spoke highly of Dad and nothing was too much trouble for them. All done with a smile. One member of staff needs special mention. She put my father before her own family member who was very unwell at the time. She came back to the home to say her goodbyes and then went back to be with her family. Other members of staff stayed to be there for us even though they were not on shift. We felt very much part of a truly wonderful family. They all have a heart of gold and have been privileged to have met them despite under such circumstances.

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Review from Kay W (Daughter of Resident) published on 5 December 2022 Submitted via Website
Overall Experience

My father-in-law has been on respite in Netherhayes. The home is superb. The staff are welcoming, supportive and so very caring. Their reassurance has helped so very much. The team are doing everything they can to make the stay bespoke for him. He is well looked after and he enjoys the food which is varied and fresh. The activities are amazing. The visit from the wildlife centre was a particular hit.

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Review from R S (Resident / Service User) published on 22 June 2022 Submitted via Postal Card
Overall Experience
My experience in this home has been excellent. This is mainly due to the friendliness of the staff and their helpfulness.

The home is always clean and tidy.

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Review from B F (Resident / Service User) published on 21 June 2022 Submitted via Postal Card
Overall Experience

Very well looked after, can't want anything. Always someone there just to chat or have a hug. Home from home.

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Review from J S (Resident / Service User) published on 20 June 2022 Submitted via Postal Card
Overall Experience

I'm very happy here. The staff are ever so caring. They threw a big party for my 102nd birthday, it was wonderful.

Reply from Kay Smith, General Manager at Netherhayes

It's lovely to hear that you are happy here and feel well cared for and we are especially pleased that you enjoyed your Birthday celebrations, we couldn't possibly let a milestone like 102 pass without having big celebrations, although we never need much of an excuse to celebrate at Netherhayes!

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Review from C L (Resident / Service User) published on 13 June 2022 Submitted via Postal Card
Overall Experience

Staff are very helpful when my needs changed. They moved me to a better room to be able to use a hoist. Staff are very friendly and nothing is too much trouble.

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Review from J W (Resident / Service User) published on 13 June 2022 Submitted via Postal Card
Overall Experience

Very good home, my bedroom is lovely, food is very good.

Reply from Kay Smith, General Manager at Netherhayes

So glad to hear that you love the food here we try to change the menus seasonally to keep the meal choices as varied as we can. Very happy that you like your room too and we are lucky that we have such lovely views from most of our rooms.

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Review from J J (Resident / Service User) published on 13 June 2022 Submitted via Postal Card
Overall Experience

Food is excellent, the chef is very good. All the staff are very good, I am very happy here.

Reply from Kay Smith, Secretary at Netherhayes

So pleased that you enjoy the food so much, our cooks try hard to make the menus as varied as possible and will always do their best to make sure they can accommodate everyone's preferences.

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Review from G F (Resident / Service User) published on 13 June 2022 Submitted via Postal Card
Overall Experience

Very good view.

Reply from Kay Smith, General Manager at Netherhayes

We are pleased to hear that you like the view, we are so lucky at Netherhayes that so many of our rooms over look our beautiful gardens.

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Review from C E (Resident / Service User) published on 13 June 2022 Submitted via Postal Card
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Staff are very kind and extremely helpful.

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Review from K T (Daughter of Resident) published on 29 March 2022 Submitted via Postal Card
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I had been around all the care home in the area and the minute I walked into the home, I know this was where I wanted my mum to come.

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Review from D J (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card
Overall Experience

Always a warm friendly welcome from the staff, it's like a home from home. With all the problems they had to cope with in the past two years, they have all been marvellous. Visits nicer now as we can go into their rooms. Makes a visit a bit more personal. Have nothing but praise for all of them.

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Review from S M (Resident / Service User) published on 23 February 2022 Submitted via Postal Card
Overall Experience

Basically, very nice place - comfy and pleasant. Staff are hard-working and ready to help.

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Review from R P (Daughter of Resident) published on 15 February 2022 Submitted via Website
Overall Experience

My dad came to you with having a number of falls at home, not eating or drinking and declared very end of life. With the response of all the fantastic team at Netherhayes, he has now come home and back to living a fairly normal life. Thank you all.

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Review from Peter L (Son of Resident) published on 15 February 2022 Submitted via Website
Overall Experience

This is a little thank you to everybody at Netherhayes as to what they're doing for my dad. He seems to be drinking and eating and seems to be in really good spirits. Thank you to all staff at Netherhayes who makes his journey wonderful. Keep up the good work.

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Review from Sue R (Daughter of Resident) published on 15 February 2022 Submitted via Website
Overall Experience

My mum went into Netherhayes in December 2021 having been diagnosed, in hospital, with mixed dementia. Many friends warned me that I would see a decline in Mum when she was in a home, but that could not have been further from the reality. Mum is flourishing! She is cared for. The staff have brought the best out in Mum, and she is very happy. There are plenty of activities going on, and the staff make time to understand and get to know their residents. I cannot remember the last time I saw Mum looking so well.

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Review from J M (Grandson of Resident) published on 10 February 2022 Submitted via Website
Overall Experience

My Nan is very happy at Netherhayes, she always praises the staff and is very happy with the way the home is run. Staff are all very caring and make the home an enjoyable place to live, the endless activities are also very good.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 January 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Awards / Recognitions (0)

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Meet the Team (8)

Debbie Stone
Debbie StoneJob Title:Registered ManagerJoined: 2022

I have worked in health and social care for 13 years, starting out as a care assistant, then working my way up to a senior, then a supervisor, and now taking on the role of Registered Manager. I myself share the ethos of the company, ensuring that our lovely residents have the best possible care and a happy life here at Netherhayes.

Hannah Knight
Hannah KnightJob Title:Deputy ManagerJoined: 2021

I have worked in health and social care for 6 years, and after initially taking on the role of care coordinator, I have recently been promoted to Deputy manager, it is very important to me that our residents have a happy and fulfilled life at Netherhayes.

Sarah Hinds
Sarah HindsJob Title:AdministratorJoined: 2021

Sarah joined Netherhayes in February 2021 in the role of care assistant, Sarah’s enthusiastic attention to detail saw her promoted to care coordinator in June 2021 and in January 2024 she took on the role of Administrator, of which she is enjoying the new challenge.

‘I enjoy being part of the Netherhayes family and supporting everyone wherever I can’

Jithesh Balakrishnan
Jithesh BalakrishnanJob Title:Care AssistantJoined: 2023

Jithesh joined our team in 2023 as a care assistant, he takes a lot of pride in his work and ensures that our residents receive the highest level of care.

Shalini Thomas
Shalini ThomasJob Title:Care AssistantJoined: 2022

Shalini joined the Netherhayes team in 2022 as a care assistant, she has become a valued member of our team and has put her previous nursing skills to good use providing excellent care to our residents.

Devon Stone
Devon StoneJob Title:CookJoined: 2023

Devon joined the team in 2023 and completed a care apprenticeship with us. His caring personality and work ethic proved him to be an asset to the home, and he has now taken on the position of cook.

Lexi Dack
Lexi DackJob Title:Care AssistantJoined: 2021

Lexi joined the team as a care support apprentice in 2021, and her dedication and hard work have got her through her apprenticeship. She has now taken on the role of a Care Assistant. Since taking on this position, she has become a real asset to the home, and her caring personality has made her an integral part of our team.

Nila & Din
Nila & Din Job Title:HousekeepersJoined: 2015

Nila & Din joined our team in 2015/2018 and do an amazing job ensuring that the house is sparkling clean and in tip-top condition and they do all this with a smile on their faces.

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