
It was a huge relief to us as his family that Dad was being looked after so well.Joanne C(Daughter of Resident/Service User)

The care she receives at Parkland House is first classRobert B(Husband of Resident/Service User)

I have experienced nothing but good communication and facilitation of her careL L(Friend of Resident/Service User)

It was a huge relief to us as his family that Dad was being looked after so well.Joanne C(Daughter of Resident/Service User)

The care she receives at Parkland House is first classRobert B(Husband of Resident/Service User)

I have experienced nothing but good communication and facilitation of her careL L(Friend of Resident/Service User)

The Parkland House team work so hard to provide the highest possible standard of care and they are thrilled to be recognised for their work by the CQC, and to be rated ‘outstanding’ in four areas: – caring, responsive, effective and well-led (June 2019).
Parkland House is located close to the city centre on the western outskirts of Exeter. Parkland supports 52 individuals, many of whom live with dementia. The...
Care Provided by Parkland House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 52 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fees are for guidance and understanding an individuals needs will help us provide an agreed fee
The price(s) shown are provided by the care home. Contact Parkland House for full pricing details and T&Cs.
Contact Parkland House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Peninsula Care Homes Ltd
- Private Owned
Person in charge
- Donna Selway (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2025
- Number of floors: 1
Room Information
- Single Rooms (50)
- Couples/Companion Rooms (1)
Visiting
- The home look forward to welcoming you. If you wish to see the Home Manager it's recommended to make an appointment
Parking
- Parking is available at Parkland House.
Parkland House Reviews (58)
Parkland House has a Review Score of 9.4 (9.404) out of 10, based on 10 reviews in the last 2 years.
Over all time Parkland House has 58 reviews.
When Mum arrived at Parklands in Dec 24 she was wheelchair bound and had made the huge decision to move into care and sell her home of 57 years. Mum has settled in wonderfully with the help of some wonderful and caring staff who understand her needs which are mostly physical. They have encouraged Mum to walk again and now with help she can walk short distances on her frame. The main reason we and Mum like Parklands is the variety of activities and spaciousness of the Lounge and dinning areas. The activities staff have been so creative and there is always something for Mum to join in. There are also outings on occasions. The garden is lovely. The only less favourable comment I would make is that several key members of the care and activity team have left recently. However many members of the care and activity team are exceptionally experienced, dedicated, and kind.
We are also glad to hear she enjoy all our fun activities at Parkland House and we have many more activities and events planned throughout the rest of the year which we hope she will enjoy.
My mother has been at Parkland House for 3.5 years and gradually integrated into the environment. She seems happy & jokes around with the staff who treat her with dignity and respect. The care is of the highest quality. Parkland often arrange a variety of entertainment for the residents to keep things interactive. The residents are given regular food and drinks and the staff are very friendly whenever I visit the home.
Tony S
Thank you for your positive review of Parkland House. In our central office we often get to hear & enjoy the array of entertainers that cisit Parkland.
Mum became a resident 8 months ago, in an anxious state, having become overwhelmed with living alone and trying to run her house. Her confidence was low and she was angry and frustrated.
The staff at Parkland house scooped her into their arms and welcomed her into their family. They were patient, and listened to Mums and our wishes, putting into place simple things that helped her adjust, like only having a female carer at night time.
She took a few months to settle, during which she learnt everyone's names and got used to her room and the home practices. She turned a significant corner in her adjustment to her independence after about 4 months, which was great to see.
This was all ably supported by the staff, who have, and continue to take great care of her. They provide such an enormous sense of relief to my Sister and I, regularly keeping us informed and checking in, even though they are very busy!
Thank you for your review of Parkland House. I'm sure it will reassure many individuals and families when selecting a home of your mum's positive experience.
The staff are always incredibly kind. My mum has become much more settled over the past few months and we're really grateful for the efforts of all the staff in helping her feel more relaxed in her surroundings. They truly are so kind and gentle.
Thank you for your review of Parkland House. We are pleased our team have supported your mum settle into her new home.
When Mum first arrived she was overwhelmed and uncertain. From our initial visit we were confident she would be well looked after and safe in her surroundings. With gentle encouragement and kindness from her carers Mum became settled. She was treated with dignity and was well cared for. There was always humour to brighten her days, the carers would laugh with Mum but never at her. She was always treated with respect and very much an individual by recognising her strengths and needs. There was always a variety of activities to participate in which Mum thoroughly enjoyed. Music being played helped evoke memories. As visiting family we were always made to feel welcome. Although always busy with residents time was taken to answer any questions and concerns we may have had. When Mum deteriorated every effort was made to make her comfortable and ensure she had all she needed. She was lovingly looked after at Parkland and we are grateful for their kindness and compassion in her final days.
Thank you for your kind and heartfelt review of Parkland House. We're honoured to have cared for your mum and are so pleased she was treated with dignity, warmth and compassion throughout her time with us. Our thoughts are with you and your family, and I will share your lovely words with the team.
I find the standard of care extremely good the staff are very caring and friendly.
Thank you so much for reviewing Parkland House as someone living in the home.
A truly welcoming home with great facilities, nurturing staff team and regular variation of activities to suit all
Commitment to supporting all residents with a person centred approach which makes a marked difference for everyone particularly those living with a dementia
Thank you so much for sharing such positive feedback about Parkland House. We are certainly committed to supporting individuals and our activities team love to add more hobbies and interests to our offer.
We were always made to feel so welcome and nothing was too much trouble. Unfortunately our Mum has now passed away but during her last few days and weeks, we felt the love and support they gave us and it made the whole process more comforting. Thank you to all the team at Parklands.
Thank you so much for your review of Parkland House. We are sorry for your loss and grateful that our team were able to support you all
The staff at Parkland House are truly exceptional. They treated my mum with such kindness, respect, and genuine warmth.
The environment at Parkland House is bright, clean, and welcoming. The rooms are comfortable and well-maintained, and the communal areas are lovely.
What truly stood out was the personalised care my mum received. The staff took the time to understand her individual needs and preferences, and they were always responsive to any concerns we had. They communicated with us regularly, keeping us informed and involved in her care.
Knowing my mum was in such capable and compassionate hands gave me immense peace of mind. Parkland House provided a safe and supportive environment where she could thrive. I can't thank the team enough for the wonderful care they provided.
Thank you so much for such a glowing reflection of the team providing exceptional care at Parkland House. Thank you
My brother and I had to find a home for our stepfather during Covid and we knew Parklands through some colleagues who only had good things to say. The team, management and care workers have been very supportive during the 3 years of our stepfathers stay but unfortunately we have now had to move him to a nursing facility to match his developing needs. During this time we have always been made to feel welcome and felt that our stepfathers needs were well looked after and was treated well and with dignity whilst adjusting the care given as necessary in a great and timely way. We would recommend Parklands highly to anyone looking for dementia residential care and take this opportunity to thank the team for the great work.
Thank you so much for your review. Its been a privilege to care for your stepfather and we hope he settles into his new nursing home
Until the beginning of March, when she sadly passed away, our mum was a resident at Parkland House. She was only there for a short period of time, but from the first day to the last she was wonderfully looked after. My sisters and I first met the Parkland House manager in the hospital when she came to assess Mum to see if she would be able to stay at the care home. From that moment onwards we were confident that Mum would be well looked after; it was like a weight had been lifted from our shoulders. The manager was so caring and gentle with Mum that day and every day afterwards. All of the staff at Parkland House are amazing. They made Mum feel safe and special and that nothing was too much to ask for whatever the time of day or night. They treated Mum with compassion and respect as well as love. They phoned with updates about Mum's health, as well as chatting with us during our frequent visits. I can only thank all of the staff for everything they did for Mum, as well as to us as a family.
Thank you so much for your wonderful review of Parkland House and the staff team. We are all sorry for your loss but privileged to have cared for Mum.
Thank you for taking such good care of our gran but also taking good care of us all too during a very challenging time. I hope you know just how much we appreciated all that you do. Thank you!
What a lovely review to write! Thank you, that's really thoughtful and everyone in the team at Parkland House will be so pleased to read this. Thank you
My nan came here after being unable to cope after returning home from hospital having had 2 strokes, the room she was given was lovely overlooking a small piece of garden, the staff are amazing so kind and caring, nothing is too much trouble, staff are always readily available to help a resident or just to simply sit and chat. They were very thoughtful in pairing my nan with another resident who they thought she would get on with and they have built a wonderful friendship, couldn’t ask for a nicer bunch of people to be looking out for my nan, nothing is too much trouble.
Thank you for writing a review. Lovely to receive such positive feedback. The whole team at Parklands will be delighted to hear how they are making a difference. Thank you.
I am delighted at the standard of care that my mother is receiving. I can't rate food and drink because I don't visit at mealtimes. Everything else I splendid.
Thank you for taking the time to write such a lovely review. We're all really pleased you're pleased! The whole team will love to hear your feedback. Thank you, Stephen.
Whenever we visit we get a very nice welcome which means a lot as our relative is sometimes unresponsive and very often asleep due to her condition.
Thank you for writing a review and I'm really pleased you feel the warmth of the team on visiting. Much appreciated.
Staff are friendly, and the atmosphere is pleasant. Residents are looked after with dignity and care.
Thank you for such a positive review of Parkland House.
Generally the care that Mum receives and the care home itself, I have rated Good/Excellent. The carers do a wonderful job in caring for Mum with great empathy and compassion. I have however scored down the management on this occasion, as I sent an email on the 1st March querying the recent proposed uplift to the charges, which I've still not received a reply by the 18th, when the fees are due for payment on the 26th of the month.
Thank you for taking the time to write such a positive review. We're really sorry that we hadn't replied until the 18th and thank you for your patience whilst agreeing to the new fee.
Mum was only a resident for a short time - December - February - as we sadly lost her on 1st March 2024. From the moment we met the manager of Parklands (in the hospital, on a particularly traumatic day for Mum who hated hospitals), we knew that Parklands would be the perfect fit. The staff are truly exceptional - she loved them all and they loved her too. The care, empathy and friendship she received made us all so happy. Mum was calm, content and support by them all. My family and I cannot thank them all enough. You made her final days the best they could be. Thank you.
Thank you for taking the time to write a review. A lovely review and one that our manager and the whole team at Parklands will be delighted to read. Thank you, Stephen
Two senior members of staff went out of their way to help me when my mum had a bit of a crisis. They talked to her gently and kindly. They approached her concerns head-on but in a gentle way and with great skill. I felt reassured she was in good hands. The atmosphere is always welcoming and relaxed even when staff are hard-pressed. Staff seem a very cohesive, well-led unit. Thanks.
Thank you for writing a review. We really appreciate the positive feedback. The whole team will be really pleased to hear about the transition and also the ongoing care and kindness. Thank you
The first time I met the manager and looked around Parkland House, I knew I had found the right place for my dad. The manager was so friendly and kind and observing her talking to staff and residents as we went around, gave me confidence that Dad would be well cared for. It's a difficult decision putting a parent in a care home, ie handing over their care to strangers and as Dad had already been in a home where he was extremely unhappy and hadn't been well cared for, it was important to get this move right. Dad was so much happier at Parkland House and the staff were absolutely fabulous with him! Although he had dementia and things got confused, he still had his sense of humour and loved to have banter with the staff. I will always be grateful for the wonderful care Dad had at Parkland House and that care was led by a terrific manager and was seen in every member of staff that I met.
Thank you for taking the time to write a review. We're so pleased your dad was happy at Parkland House, the whole team will be really proud of your feedback. Thank you.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 01 June 2019Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Bed Vacancies
Posted: 10 August 2026Parkland House is rated outstanding on the outskirts of Exeter. We would love to show you around the home and welcome you to visit.
News (16) & Events (0)
- 14 May 2026
Parkland House were delighted to welcome Dance AM into the home as part of Parkinson’s Awareness Week. Residents and staff thoroughly enjoyed taking part in a wonderful dance session, filled...
- 25 Mar 2026
We are delighted to share the link to our latest newsletter highlighting life across our homes. Printed copies are available within our homes and we are happy to share with...
- 24 Feb 2026
We continue our Meet the Team series with a very special celebration — 25 years of dedication from one of our valued team members, Vicky Care Lead at Plymbridge House...
There are no upcoming events for Parkland House.
Awards / Recognitions (2)
- 13 Mar 2025Recipient: Peninsula Care Homes Ltd
- 24 May 2019Recipient: Parkland House
Accreditations
There are no accreditations posted yet for Parkland House.
Meet the Team (1)

Embarking on a career in the care sector has been one of the most rewarding and transformative experiences of my life. I am proud of what I have achieved in the last 32 years, starting from the beginning as a care assistant to becoming a registered manager. This journey has been filled with numerous challenges, learning opportunities, and the profound joy of making a difference in the lives of individuals with learning disabilities and individuals in elderly care.
One of the most rewarding aspects of my role as a registered manager is the opportunity to mentor and support other care assistants. I strive to create a culture of continuous learning and professional development, encouraging my team to pursue their own career aspirations within the care sector. Witnessing their growth and success brings me immense pride and satisfaction.To those considering a career in the care sector, I offer this advice: approach your work with compassion, dedication, and an open heart. The rewards of making a positive impact on the lives of others are immeasurable. Be willing to learn, adapt, and collaborate with others. Your journey in the care sector can be as fulfilling and transformative as mine has been.
When not at work, I enjoy spending quality time with my family, enjoying days out and watching my 2 beautiful grandchildren, who are 2 and 4 years of age grow and develop.
Frequently Asked Questions about Parkland House
What types of Care is Parkland House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Parkland House have?
There are 50 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Parkland House?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Parkland House to the centre of Exeter?
1.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Parkland House to verify any information. View our terms and conditions. Parkland House has an Enhanced Service -more info.