Puddavine Court, Totnes, Devon
Puddavine Court, Totnes, Devon
Puddavine Court, Totnes, Devon

Puddavine Court offers scenic and historic surroundings, within which clients with a wide range of personal needs can receive quality and tailored residential care.

All of the home's rooms are en-suite and the interior is designed to help individuals with mobility issues to get around and enjoy all the accommodation has to offer, including the grounds and the conservatory.

There are many outings and activities organised as part of the service, while the care provider is dedicated to the support of a nutritious diet and positive social atmosphere.

Group: Devon Care Group

Person in charge: Briony Callaghan (Manager)

Local Authority / Social Services: Devon County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 45 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 43

Shared Rooms: 1

Rooms with ensuite WC: 44

Weekly Charges Guide: Personal Care Single from £550 , Personal Care Shared (per person) from £550 (These prices are only a guideline, please contact Puddavine Court to find out the exact price for your requirements.) (These prices are only a guideline, please contact Puddavine Court to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

There's no restrictions on visiting

Parking:

There is plenty of on site parking and it is all on the level

Latest Care Quality Commission* Report on Puddavine Court: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Puddavine Court has a Review Score of 9.5 (9.538)

The Review Score of 9.5 (maximum of 10) for Puddavine Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Puddavine Court in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.538 for Puddavine Court is calculated as follows: ( (165 Excellents x 5) + (63 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 247 Ratings = 4.538

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Puddavine Court is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9 positive Reviews (45 registered maximum number of service users ÷ 5). 16 Reviews ÷ 9 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    4
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Puddavine Court?

  • Extremely LIKELY
    14
  • Likely
    6
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    1

Reviewer Connection to Puddavine Court

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    6
  • Resident / Service User
    3
  • Niece of Resident/Service User
    2
  • Granddaughter of Resident/Service User
    1
  • more

Puddavine is an excellent rest home/care home to be in. It's very comfortable, cleanliness is good, staff very good, friendly and helpful and I am happy to have the chance to be here. Food is very good.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother went into Puddavine about 3 weeks ago and has been extremely happy there since.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nice calm, caring environment. Relaxed, informed atmosphere.

How likely would you be to recommend Puddavine Court? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Puddavine Court provided short stay care for my parents to enable them to attend their granddaughter's wedding. The care was excellent, staff extremely supportive and understanding. I would definitely recommend this care home. Thank you.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been in this home over two years and can find no faults with anything - treated with dignity.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother and father have been residents for 3 and 2 years respectively. I am very pleased with how they are being looked after, particularly as they both are immobile and need help constantly. It is a pity that there have been some staff changes which I realise is inevitable as my father particularly gets used to being helped by the same carers. Nevertheless, I feel that their needs are constantly monitored and I am usually informed of any changes necessary for their care.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Puddavine is a well run residential home. Staff are always polite and helpful.
The home is clean and the grounds are very pleasant.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Nikki Rogers, Director at Puddavine Court responded to this review on 04 Aug 2017:

Thank you for taking the time to review our home and that you are generally very happy with the service that we provide.

Puddavine has taken very good care of my grandmother and the staff are very caring and courteous. The spaces for residents are bright and cheerful too. I recommend it highly.

How likely would you be to recommend Puddavine Court? Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nikki Rogers, Director at Puddavine Court responded to this review on 07 Aug 2017:

We are delighted to know that you are very happy with the care that your grandmother receives and that you feel our staff are caring and courteous. We always strive to provide good care in a safe and welcoming environment for all of our residents and therefore it is lovely for our staff to know that people do consider them to be a big part of their lives and trust them to look after them.

Friendly, efficient, personal caring service. Helpful, informative dialogue on the phone. Good choice of food, well presented.
Mum would like to sit in the courtyard in appropriate weather but thinks this is only possible if a member of staff is present. The use of the large room opposite Mum's room is light and would increase the number of sitting areas used.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Nikki Rogers, Director at Puddavine Court responded to this review on 03 Aug 2017:

Dear Tim
Thank you very much for taking the time to fill in and return the recommendation form. It is lovely for us to know that you are happy with the care that your mum is receiving whilst living at Puddavine Court. Please have a chat with the home's manager regarding mum being able to sit outside alone in the court yard but as far as I know residents are able to do this. The memory room is for everyone to enjoy sitting in and I love seeing it used. Thank you - Nikki Rogers, Director.

My mother in law (96) has been a resident for 3 years, my father in law (92) for 2 years and now my mother (93) has been a resident for 2 months. I am extremely happy with their care. They are very well cared for and seems happy and relaxed.

My mother's room is lovely, overlooking the garden and squirrels and birds are to be seen. The staff are all really wonderful, kind, caring and very well trained to deal with the complex needs of elderly people. I have no complaints. It is lovely for me to know that now they are all being well looked after, and is a great relief after having done a lot of their care before they finally had to move into a care home. Well done everyone.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I found the staff to all be very friendly and eager to help.
Residents very happy.
The home is clean and tidy.
The weekly entertainer involves everyone with catchy music and song - all have a good time!
Probably the best care home I have visited.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

We would like to say how happy we were with the manager and staff at the care home. From day one, they could not do enough to help my mother settle in after having a stroke. The room was spacious and light which made better for my mother to re-adjust. Fortunately, my mother was able to return home after only 3 and a half weeks but even after she had left, we had a member of staff deliver some items which had been left behind to our home address some miles away from Totnes in her own time - PRICELESS.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I visit my aunt twice a week. I pop in at any time. Staff are unfailingly kind, gentle, loving and supportive to my aunt and to others. Staff and residents have all obvious good relationship, shown in how residents and staff respond to each other. Staff support residents to be capable, mobile and independent as is possible and treat them with dignity and respect.
My aunt's dementia means she says unkind and often cruel things in a loud voice and staff are so sweet. Management are also very kind, understand what's happening for my aunt and will give me support and listen f I need it. They all keep me informed. I'm glad my aunt is looked after by such lovely people.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother lived at Puddavine Court for 18 months.
She moved there when unable to manage at home.
Despite several disabilities, the care home looked after her well and all family members were happy with her care. She died in the care home and the end of life care was exemplary, compassionate and keeping us informed at all times.

How likely would you be to recommend Puddavine Court? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Very pleased with all the care provided for my mother during her 5-week stay. Will certainly like her to stay again for respite during times when I am away from home.

How likely would you be to recommend Puddavine Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mother had terminal cancer which came on quickly and we could not cope with mum on steroids at home. We chose Puddavine as a stop gap before going into a nursing home to give us some time. However, my mum loved Puddavine so we kept her there. The staff could not have been better and more loving to my mother and it helped us greatly at the end of her life. There was nothing they could not do for us and I could not recommend them highly enough. In particularly the manager and one of the senior nurses were amazing but quite frankly all the staff were great from the cleaners to senior staff.

I can't say any home would be good enough for where you want your mum but Puddavine was spotless, the food good and the care fantastic and they made a horrible time of our lives much easier for us.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely home and staff, my mum enjoys her walks outside and the company of others, there's always choices available at each mealtime and looks forward to having her hair done weekly in the purpose built salon.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My aunt was a resident for 4 months this year. In general, her care was good and the staff were very caring. There are visiting entertainers but no activities coordinator so there were long periods when my aunt was left alone just watching things. Her dementia meant she was unlikely to initiate activities or conversations. This was also not helped by the fact her hearing aids were lost within a few days after her admission, for which the home accepted no liability. I feel this is a good home for people with no or very early dementia, but was probably not suited to my aunts level of dementia.

How likely would you be to recommend Puddavine Court? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum came in for respite care when I suddenly fell ill. Mum was always worried about leaving home and having residential care but has gradually come to feel comfortable here. The staff are friendly and willing to listen when she has difficulty expressing herself,or confused. There is a feeling of space and freedom
Which I feel she very much appreciates.
Visitors are greeted in a friendly way too and feel at home. The residents seem comfortable and happy. The environment is clean, comfortable and well organised and has no feeling of being institutional.
Mums room is light and pleasant and nice to retreat to when she fancies time on her own.
The staff have been very good about helping her to attend her religious meeting on Sundays.
Her stay is coming to a close as she will be returning home soon. I asked her if she would like to stay. Naturally home beckons, but she did say that if she ever needed residential care, she wouldn't look anywhere else.

How likely would you be to recommend Puddavine Court? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Disappointing.

A poor start to contract - no clear 'new resident' process or sense-check reference a new residents dentistry needs/or mental health assessment discussion.

No use of gardens or outside space with most residents. Car park overlaps garden and not enough staff to accompany residents - so no-one allowed out or given a key code to go out to the garden.
Use Cheshire ruling to overcome the issue - citing residents lack of mental capacity to not be given key code - and don't need next of kin's permission to do this.

No organised trips for residents in two years my father was there.

No evidence of intelligent solutions/strategies to combat dementia residents confusion or habits.

Found it difficult to help my father keep on top of personal grooming.
Didn't think to contact me even when weeks had gone by after the last shower given to my father.

A care home that provides very much the basics - but that is it.

How likely would you be to recommend Puddavine Court? Extremely Unlikely

Average Rating: 

 2.1 out of 5

Overall Standard: Very Poor

Facilities: Poor

Care / Support: Very Poor

Cleanliness: Very Poor

Treated with Dignity: Very Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Excellent

Value for Money: Satisfactory

Nikki Rogers, Director at Puddavine Court responded to this review on 29 Sep 2016:

We take seriously any concerns raised about any care needs that a person has that others feel could be met better at this service.
We have worked on the issues raised in this review with the author before her father left the home.
In our defence, the author was very keen for her father to remain at the home and some of the additional concerns (such as the grounds, access in and out of the home, car parking) have only been raised after her father left following the termination of his contract.
The grounds of the home are used by many residents and those with limited mental capacity do enjoy them because they are safe and enclosed.
Many residents enjoy sitting in them as do their families and friends.
The car park does border the extensive flat grounds but no-one visiting arrives at any speed that would be of any concern to any resident utilising the grounds.
The mini bus trips were stopped because of the Equality Act 2010 as we recognised that all residents’ needed to be offered the availability of using the bus and this was not possible because the minibus did not accommodate wheelchairs.
Individual families are aware of this and arrange for their relatives to have trips out as did the author of the review.
We recognise our limits on the care we provide and state in our literature that we are not a specialist dementia home.
This can necessitate us having to address sensitive issues as dementia increasing to the point we feel that other specialist professionals such as the local mental health team should be involved so that the correct care can be provided.
We recognise that this can be a painful realisation for any relative who finds the ongoing progress of dementia distressing.
We do look to resolve issues in a timely and professional manner.
On occasions, for whatever reason, relationships with residents’ carers can sadly break down. We recognise that this is the very last thing we would want but when it occurs we need to be professional and honest about that and we feel in this case we were.
We are saddened that the author cannot recall the better times her father enjoyed whilst at the service but wish him well in his new placement.

This is a well run and happy home for my mother and I am very pleased with their care of her.

How likely would you be to recommend Puddavine Court? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Puddavine Court

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Puddavine Court

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Puddavine Court