Puddavine Court

Ashburton Road, Dartington, Totnes TQ9 6EU
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9.6 50 Reviews
  • Puddavine Court, Totnes
Puddavine Court offers scenic and historic surroundings, within which clients with a wide range of personal needs can receive quality and tailored residential care.

All of the home's rooms are en-suite and the interior is designed to help individuals with mobility issues to get around and enjoy all the accommodation has to offer, including the grounds and the conservatory.

There are many outings and activities organised as part of the service, while the care provider is dedicated to the support of a nutritious diet and positive social atmosphere.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1350
  • Self-Funded Residential Dementia Care: £900 – £1350
  • RESPITE Self-Funded Residential Care: £900 – £1350
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1350

Fees are determined by the persons care needs and room choice

These prices are only a guideline, please contact Puddavine Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sue Hill (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021

Room Information

  • Single Rooms (43)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (42)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No current restrictions on visiting

Parking

  • Plenty of on site parking and it is all on the level

Puddavine Court Reviews (50)

9.6

Puddavine Court has a Review Score of 9.6 (9.566) out of 10, based on 13 reviews in the last 2 years.
Over all time Puddavine Court has 50 reviews.

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Review from K S (Son of Resident) published on 26 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother spent several weeks here after suffering a fall at home.
The staff cared for my mother well, looking after her needs as her condition improved.
The choice of food and afternoon entertainment was varied and the ability to visit with very little restriction was a great help.
Overall, I believe
the care and attention she received was excellent, resulting in a swift recovery.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for taking the time to review us and for your lovely words. We are so pleased that we were able to help in your mothers speedy recovery and that she was able to go back home. Best wishes, the team at Puddavine Court

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Review from Iris B (Respite Resident) assisted by family/friend published on 19 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very kind & welcoming. Nothing was too much for them. I enjoyed their meals and their entertainment. I felt very well looked after and safe.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for taking the time to review us, we are pleased that you enjoyed your short stay with us and that you felt well looked after and safe. We wish you well now that you are back at home.Best wishes, Puddavine Court Team

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Review from Sandra B (Wife of Resident) published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband went into Puddavine for 2 weeks respite care to enable me to visit my son and family in France who I hadn't seen in 18 months.
He was looked after so well by the team with kindness and care it was so comforting to know he was so well looked after as it was the first time he'd been into
a care home.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for taking the time to review our service and for your kind words with regards to the team and how well your husband had been cared for whilst in our care. We are very pleased to have been able to look after your husband enabling you to have a much needed break with your family. Best wishes, The Team at Puddavine Court

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Review from N P (Son of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was looked after here for a few weeks earlier this year after several falls at home and two hospitalisations. She had developed a mixed dementia. Her care at Puddavine was excellent and the friendly, approachable staff made her stay comfortable and safe. Both issues had become worrying for
the family as she was clearly struggling to do so at her own home alone.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for taking the time to write a lovely review about the care your mother received whilst staying at our home Puddavine Court. We are very pleased to have been able to help both your family and your mother at this difficult time.Best wishes the team at Puddavine Court

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Review from Susan S (Resident) assisted by family/friend published on 22 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very caring and appropriate - too large portions of food - off putting and wasted
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for taking the time to review us.We are pleased that you found the home to be caring and supportive during your stay with us.Best wishes, from the team at Puddavine Court

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Review from Graham A (Son of Resident) published on 27 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has been a resident for just over two years, as a person she can be demanding and expects high standards. She is settled and happy, staff are excellent with her. She is a fussy eater but the home accommodate her wishes. Thank you for all your efforts.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your kind words, they mean a lot to the team. It is an absolute pleasure looking after your mother, she is such a character and a huge part of the home. She loves to keep us on our toes.Best wishes the team at Puddavine Court

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Review from Rachel S (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum had to have an emergency stay at Puddavine Court due to fracturing her fibula immediately before a family holiday. The team at Puddavine were very helpful to us in an emergency situation and were able to accommodate my Mum at exceedingly short notice.
They looked after my Mum well and met her
needs during a very stressful and upsetting time.
All communications with Mum and with us were handled well and the care she received during her two week stay played a huge part in her recovery, enabling her to come home relatively quickly to start resuming her normal everyday life and activities.
Thank you all the team!
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for the kind review. We were pleased to be able to help you all, even at short notice. It's always an honour to be able to help people and especially at short notice and it's lovely to know that we went some small way in helping your mum recover quickly. Best wishes, the manager and team at Puddavine Court

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Review from J R (Resident) published on 12 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel well looked after.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your review. It is a pleasure to look after you and therefore it is lovely to know that you feel the same. Best wishes, the team at Puddavine Court

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Review from L M (Respite Resident) published on 23 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay for five days was due to building work in my home leaving it unsafe for me to stay, I found Puddavine a friendly home staff very staff very helpful, and cared for the resident in their care, they did the manager proud. Encouraging residents to come to the dining room for meals takes time and
patience this home was clean and my room bright and very clean.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your lovely review. It was an absolute pleasure having you stay with us whilst your home was undergoing building works. We wish you well now you have returned home.Best wishes the team at Puddavine Court

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Review from J H (Friend of Resident) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very courteous to visitors. My friend was freshly showered today, a hair wash. Lovely flowery garden. Christian faith respected, the home was started by a Christian mother of two leaving disabled children. I supported both of them. Attended funerals. May rooms meet in esp sensory rooms respected
me sure with the residents.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for taking the time to review us. It is always a pleasure for us to know that we have helped our residents, their families and their friends to feel at home and welcome. Best wishes, the team at Puddavine Court

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Review from Sarah C (Daughter of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was a resident at Puddavine for 5 happy years despite her deteriorating health and the intervening of the Covid years which was handled exceptionally well at the time.
We were always made to feel so welcome, it really was like being part of an extended family.
Also being able to take Mum out
was such a blessing, this was made possible by the support and guidance of the staff who always helped to do this with good humour and kindness.
Puddavine exceeded my expectations in many ways but particularly the standard of cleanliness, the cleaning team are amazing and such a lovely friendly bunch, Mum loved to chat to them as they went about their duties.
There is a lovely visitors room with tea and coffee and the well kept garden was also a place Mum loved, we often joked we didn't need a membership for protected sites!
The friendly smiles and kind words from the staff always made such a difference to Mum's world and ours.
Puddavine really did feel like home, not a Home.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you so much for the lovely review, your feedback is so important to the team and the continuous improvement of our home. It was an absolute pleasure to provide the care and support to such a lovely lady. Your mother was well-loved by all and is very sadly missed.Best wishes, the team at Puddavine Court

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Review from S P (Partner of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 1.0 out of 5
If I could give no stars I would. Accommodation is not fit for purpose for a disabled person. No disabled bathroom, no room for a wheelchair or walking frame. Torn blinds on the windows, etc. Clothes went missing. Buzzer not responded to in a timely manner even when lying on the floor after a fall.
The overall facilities are worn and in need of refurbishment. All staff with the exception of two self-important members, tried their best but you cannot overlook the poor accommodation and facilities. Had I not been so ill, I would not have left my partner there - simply shocking.
Reply from Nikki Rogers, Owner at Puddavine Court

We are sorry that the complainant felt the need to write such a review. We have worked tirelessly with herself and her partner, who was the resident at the home, to facilitate, what was a respite care stay, asked for at very short notice. We accepted the lady's written complaint on leaving the home and responded accordingly. We recognise that everyone has a right to state how they found the care home, however we did try to facilitate the gentleman's stay to the best of our ability and have already written back to this lady with our thoughts and apologies. The home has been recently refurbished and has a team of maintenance personnel on site with an on-going maintenance programme. We can only say that no other review has ever been so critical.

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Review from Calvin M (Son-in-law of Resident) published on 17 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to share my wonderful experience of this care home. The staff are so client-centred and they ensured that my father-in-law was cared for, not just physically, but emotionally too.
I can honestly say that the staff there genuinely cared for my father-in-law, and he really appreciated the
level of the care given.
I was so impressed with the warmth the staff showed my father-in-law and it didn’t stop there, they were very kind and caring to all my father-in-law’s family.
They always made us feel welcomed when we visited and made us cups of tea and always offered us meals during mealtimes.
I work for the NHS and often worked late, they always made me feel welcomed when I turned up after 6:00 pm or early in the morning to see my father-in-law.
I just want to thank the staff and their managers for giving both my father-in-law and his family, a good experience of him being in a care home.
I will speak of my father-in-law’s experience there with fond memories.
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Review from Pam M (Daughter of Resident) published on 23 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am writing to let you know how well the staff at the care home cared for my late father. They were fantastic. He was there for nearly five years. Towards the end of his life in July, the nurses and manager were so great and caring. They couldn’t do enough to make his last days as comfortable as possible.
I would highly rate this care home to others who are thinking of care for their parents.
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Review from Collette s (Friend of Resident) published on 8 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly staff, efficient and helpful. I visit weekly and it's a pleasant atmosphere each time. They attend to residents that call them in a friendly manner. It's lovely that there is music playing in the lounge and it's always clean.
Never smells of wee. Experienced that in the past when working
for a pharmacy and it's never overheated in Puddavine.
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Review from S P (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum was a resident at this care home for just over three years and Mum really enjoyed her stay there. The staff always go above and beyond what they have to do, they are all so kind and caring. During Mum's end-of-life care for her last ten days, I would never be able to describe all the lengths
they went to, to ensure Mum was in a comfortable and loving environment. Their kindness and attention were faultless and they made us so welcome on our visits. I would not hesitate to recommend this care home to anyone if you want safety, love and caring for your loved ones, this is where I would place them.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your kind words, your mother was a pleasure to look after and will be sadly missed by us all. We always try to do our best to ensure our families and our residents have the quality care and time they deserve throughout their stay with us especially when they are at the end of their life.
Best wishes, the team at Puddavine Court

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Review from Alix R (Daughter of Resident) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been very happy here for 4 years. The staff are very caring and always do their best. My mother has a lovely room overlooking the tree and garden at the front. It is light sunny and always kept clean. The WiFi being somewhat erratic is a very small issue and sometimes clothes shrink or get lost
in the wash. But the food is pretty good and Mum seems healthy and well cared for. It is peaceful and restful. My mother and father-in-law were also residents here and we had the three of them here until they died. They do provide activities, quizzes and singing for those that like this. My mother is not terribly interested though. The staff have been brilliant during the Covid pandemic keeping everyone safe and happy and it can’t have been easy. Now I can visit again indoors and hold Mum's hand again, I am very happy.
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Review from Daniel J (Friend of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would just like a write a review. One of my close relatives is staying within Puddavine Court. When I’ve been able to speak to her she has always told me about a certain night staff carer. She sings his praises every time I speak to her for his kindness and patience. I would just like to personally
say thank you. During Covid-19 it has been very hard to know if my family and friends are safe, this gives me the reassurance I needed. So please thank him for his hard work. It isn’t going unnoticed.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for the lovely review. We appreciate that the last year has been extremely difficult for our relatives wondering if their loved one is being cared for and is happy. The visiting restrictions have been hard on us all. We are pleased that your relative has been shown the kindness and patience that she deserves whilst being in our care and of course we have let the named carer know. We look forward to welcoming our families back as further restrictions are reduced and getting back to some sort of normality that our residents deserve.

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Review from Erika D (Daughter of Resident) published on 28 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Puddavine last summer. She had recently been widowed and was grieving her husband.
The staff have been sympathetic and caring, helping her to settle in her new home with some of her own furniture and paintings around her. It is lovely to have her so near to me, and even though
visiting is currently restricted, I know that she is well cared for. My mum is very bright and alert, and she very much enjoys the stimulation provided by the quiz sessions. The Wi-Fi provision is the only snag as my mum likes to use her iPad a lot, although I am hoping we can remedy this at some point.
Thank you for all the precautions and care you are all taking.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your review. The staff appreciate your generous feedback in knowing that what they are doing is recognised by families and how much you trust us with your loved ones and it is lovely to hear that mum is happy and settled. It is a pleasure to be a part of this team, especially during these unprecedented times. We apologise for the Wi-Fi situation and we will hopefully get this resolved as quickly as possible so that mum can start to enjoy her life fully in the home. Kind regards

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Review from Sarah O (Daughter of Resident) published on 8 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Puddavine Court for 2.5 years now. She has received excellent care. The staff are always friendly and helpful and they have done brilliantly through the pandemic, remaining calm and facilitating Covid-safe visits for their residents.
Reply from Nikki Rogers, Owner at Puddavine Court

Thank you for your lovely review. We are pleased to look after your mother and our residents through these strange times. We all miss the visitors in the home but we look forward to welcoming you and other relatives back in over Christmas.

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Current Review Score: 9.6 (9.566)

Overview of Review Score

The Review Score of 9.6 (9.566) out of 10 for Puddavine Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.566 for Puddavine Court is calculated as follows: ( (107 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 152 Ratings = 4.566
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Puddavine Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Sue

Sue

Job Title: Registered Manager Joined: 2021

For the last 25 years I've been a Registered Care Manager, 14 of which, with the Devon Care Group. I have worked at 4 DCG homes, ranging from a small 24 bedded home a nursing home and now to one of the bigger homes with 45 beds. I have gained a lot of experience over this time and understand the importance of having a caring and strong team. I like to work with young carers to bring the future managers through so good care continues and to show how rewarding the job is. I've always been passionate about people being cared for in a way that brings out the best in them.

Beth

Beth

Job Title: Deputy Manager Joined: 2022

I am currently returning to my role as Deputy Manager at Puddavine court, as I have been off on maternity leave since March 2024. I have been working as Deputy Manager at Puddavine for the last 2 years. I am 29 years young and have over 10 years of experience working within the residential care setting. I actually started my career as a carer within Devon Care Group all those years ago and I haven’t looked back since! I have always had a passion for caring and making a positive difference in people’s lives.

Jacinta (JC)

Jacinta (JC)

Job Title: Deputy Manager / Senior HCA Joined: 2020

I have been a Senior carer for a few years now. I love running my shift to the best of my capabilities, but it is made all that much easier with the good team of carers we have. There are many aspects to our roles, but Palliative Care is something that I am passionate about and feel that it is a real privilege to care for someone at this time of their lives. It is lovely to be able to pass down knowledge gained along my way to the team that share this interest also. Away from work I am kept busy with my pets and family members, I like to relax with a good book or gardening weather permitting!

Frequently Asked Questions about Puddavine Court

What types of Care is Puddavine Court registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Puddavine Court have?

There are 43 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Puddavine Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Puddavine Court to the centre of Totnes?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Puddavine Court to verify any information. View our terms and conditions. Puddavine Court has an Enhanced Service - more info.