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Care Provided by Puddavine Court
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 45 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Fees are determined by the persons care needs and room choice
Contact Puddavine Court to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Puddavine Court
- Private Owned
Person in charge
- Sue Hill (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
Room Information
- Single Rooms (43)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (42)
- Couples/Companion Rooms with ensuite Wet Room (1)
Visiting
- No current restrictions on visiting
Parking
- Plenty of on site parking and it is all on the level
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Puddavine Court Reviews (54)
9.3
Puddavine Court has a Review Score of 9.3 (9.334) out of 10, based on 16 reviews in the last 2 years.
Over all time Puddavine Court has 54 reviews.
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Overall Experience
Date Published
Reviewer Connection to Puddavine Court
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Review from Carl H (Son of Resident) published on 10 August 2026 Submitted via Website•
Overall Experience
My mother was looked after by very professional staff and handled the situation my mother was in very compassionately.
i was kept up to date with my mothers care and the staff always had time to chat to me
My mother was looked after by very professional staff and handled the situation my mother was in very compassionately.
i was kept up to date with my mothers care and the staff always had time to chat to me
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for taking the time to write a review of the care home and team. It means an awful lot to us to know that we helped your mother and your family when you all needed it. It was a privilege. Best wishes, the team at Puddavine Court
Review from I S (Daughter of Resident) published on 16 July 2026 Submitted via Website•
Overall Experience
A sad Experience
I watched my father neglected at Puddavine Court (He was in their care a few weeks). If your family member is at Puddavine Court, visit regularly-often. Staff won't respond to emergencies properly. : open wounds untreated and not calling a Doctor, stroke symptoms ignored, call...
A sad Experience
I watched my father neglected at Puddavine Court (He was in their care a few weeks). If your family member is at Puddavine Court, visit regularly-often. Staff won't respond to emergencies properly. : open wounds untreated and not calling a Doctor, stroke symptoms ignored, call buzzer unanswered the days I visited, meals were missed, basic hygiene neglected ,he didn´t got a wash or a shower the days I visited(,me and my sister gave him a wash.) My father experienced mild stroke symptoms and called me in distress.
I called the home asking them to check on him. First call: The staff member who answered hung up without providing me information or acknowledging my concerns
Second call: Another staff member answered and was rude despite my requests. No proactive monitoring. He ended up in hospital three days later ; this could have been prevented. The worst part? He felt abandoned. Staff ignored him for speaking up.
I watched my father neglected at Puddavine Court (He was in their care a few weeks). If your family member is at Puddavine Court, visit regularly-often. Staff won't respond to emergencies properly. : open wounds untreated and not calling a Doctor, stroke symptoms ignored, call buzzer unanswered the days I visited, meals were missed, basic hygiene neglected ,he didn´t got a wash or a shower the days I visited(,me and my sister gave him a wash.) My father experienced mild stroke symptoms and called me in distress.
I called the home asking them to check on him. First call: The staff member who answered hung up without providing me information or acknowledging my concerns
Second call: Another staff member answered and was rude despite my requests. No proactive monitoring. He ended up in hospital three days later ; this could have been prevented. The worst part? He felt abandoned. Staff ignored him for speaking up.
This is not an ideal place for your loved ones.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for your feedback. We are genuinely sorry to read that you feel this was your father's experience.
The allegations made in your review are very serious. We have carefully reviewed our records and do not believe that your account accurately reflects the care provided or the events as...
Thank you for your feedback. We are genuinely sorry to read that you feel this was your father's experience.
The allegations made in your review are very serious. We have carefully reviewed our records and do not believe that your account accurately reflects the care provided or the events as documented.
As a care provider, we are unable to discuss a resident's personal care or medical information in a public forum due to our duty of confidentiality. However, we can reassure readers that concerns regarding residents' health and wellbeing are taken extremely seriously and are managed in line with professional standards and procedures.
We are committed to providing safe, compassionate, person-centred care and would welcome the opportunity to discuss your concerns directly. Please contact the Home Manager so we can review the matters you have raised.
Review from Helen H (Daughter of Resident) published on 5 December 2025 Submitted via Postal Card•
Overall Experience
The staff at Puddavine Court couldn't be any more kind or helpful. Mum comes in for respite care, and they are always welcoming.
The staff at Puddavine Court couldn't be any more kind or helpful. Mum comes in for respite care, and they are always welcoming.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for the kind review, the team really appreciate it. It is always a pleasure to look after your mum.Best wishes, all at Puddavine Court
Review from Chris W (Son of Resident) published on 27 November 2025 Submitted via Postal Card•
Overall Experience
We felt welcome as soon as we arrived. Dad's things were taken to his room and placed carefully to feel a little like home before he walked in. It was a lovely gesture. Throughout, all the staff acted with the highest respect towards Dad and our family. They clearly valued being open, thoughtful...
We felt welcome as soon as we arrived. Dad's things were taken to his room and placed carefully to feel a little like home before he walked in. It was a lovely gesture. Throughout, all the staff acted with the highest respect towards Dad and our family. They clearly valued being open, thoughtful and caring, and went above and beyond for Dad's needs. Puddavine Court is lovely, a beautiful outside space and plenty of visitor parking. If we had our time again, I would recommend Dad stay there.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for taking the time to review us and for your kind words. We were so pleased that we could look after your lovely dad for the short time that he was with us and equally we are sorry that he wasn't with us from the beginning. Best wishes the team at Puddavine Court
Review from K S (Son of Resident) published on 26 September 2025 Submitted via Website•
Overall Experience
My mother spent several weeks here after suffering a fall at home.
The staff cared for my mother well, looking after her needs as her condition improved.
The choice of food and afternoon entertainment was varied and the ability to visit with very little restriction was a great help.
The staff cared for my mother well, looking after her needs as her condition improved.
The choice of food and afternoon entertainment was varied and the ability to visit with very little restriction was a great help.
Overall, I...
My mother spent several weeks here after suffering a fall at home.
The staff cared for my mother well, looking after her needs as her condition improved.
The choice of food and afternoon entertainment was varied and the ability to visit with very little restriction was a great help.
The staff cared for my mother well, looking after her needs as her condition improved.
The choice of food and afternoon entertainment was varied and the ability to visit with very little restriction was a great help.
Overall, I believe the care and attention she received was excellent, resulting in a swift recovery.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for taking the time to review us and for your lovely words. We are so pleased that we were able to help in your mothers speedy recovery and that she was able to go back home. Best wishes, the team at Puddavine Court
Review from Iris B (Respite Resident) published on 19 September 2025 Submitted via Postal Card•
Overall Experience
Very kind & welcoming. Nothing was too much for them. I enjoyed their meals and their entertainment. I felt very well looked after and safe.
Very kind & welcoming. Nothing was too much for them. I enjoyed their meals and their entertainment. I felt very well looked after and safe.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for taking the time to review us, we are pleased that you enjoyed your short stay with us and that you felt well looked after and safe. We wish you well now that you are back at home.Best wishes, Puddavine Court Team
Review from Sandra B (Wife of Resident) published on 18 September 2025 Submitted via Postal Card•
Overall Experience
My husband went into Puddavine for 2 weeks respite care to enable me to visit my son and family in France who I hadn't seen in 18 months.
He was looked after so well by the team with kindness and care it was so comforting to know he was so well looked after as it was the first time he'd been into...
My husband went into Puddavine for 2 weeks respite care to enable me to visit my son and family in France who I hadn't seen in 18 months.
He was looked after so well by the team with kindness and care it was so comforting to know he was so well looked after as it was the first time he'd been into a care home.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for taking the time to review our service and for your kind words with regards to the team and how well your husband had been cared for whilst in our care. We are very pleased to have been able to look after your husband enabling you to have a much needed break with your family. Best wishes, The Team at Puddavine Court
Review from N P (Son of Resident) published on 28 August 2025 Submitted via Postal Card•
Overall Experience
My mother was looked after here for a few weeks earlier this year after several falls at home and two hospitalisations. She had developed a mixed dementia. Her care at Puddavine was excellent and the friendly, approachable staff made her stay comfortable and safe. Both issues had become worrying...
My mother was looked after here for a few weeks earlier this year after several falls at home and two hospitalisations. She had developed a mixed dementia. Her care at Puddavine was excellent and the friendly, approachable staff made her stay comfortable and safe. Both issues had become worrying for the family as she was clearly struggling to do so at her own home alone.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for taking the time to write a lovely review about the care your mother received whilst staying at our home Puddavine Court. We are very pleased to have been able to help both your family and your mother at this difficult time.Best wishes the team at Puddavine Court
Review from Susan S (Resident / Service User) published on 22 July 2025 Submitted via Postal Card•
Overall Experience
Very caring and appropriate - too large portions of food - off putting and wasted
Very caring and appropriate - too large portions of food - off putting and wasted
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for taking the time to review us.We are pleased that you found the home to be caring and supportive during your stay with us.Best wishes, from the team at Puddavine Court
Review from Graham A (Son of Resident) published on 27 May 2025 Submitted via Postal Card•
Overall Experience
Mother has been a resident for just over two years, as a person she can be demanding and expects high standards. She is settled and happy, staff are excellent with her. She is a fussy eater but the home accommodate her wishes. Thank you for all your efforts.
Mother has been a resident for just over two years, as a person she can be demanding and expects high standards. She is settled and happy, staff are excellent with her. She is a fussy eater but the home accommodate her wishes. Thank you for all your efforts.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for your kind words, they mean a lot to the team. It is an absolute pleasure looking after your mother, she is such a character and a huge part of the home. She loves to keep us on our toes.Best wishes the team at Puddavine Court
Review from Rachel S (Daughter of Resident) published on 13 May 2025 Submitted via Website•
Overall Experience
My Mum had to have an emergency stay at Puddavine Court due to fracturing her fibula immediately before a family holiday. The team at Puddavine were very helpful to us in an emergency situation and were able to accommodate my Mum at exceedingly short notice.
They looked after my Mum well and met...
My Mum had to have an emergency stay at Puddavine Court due to fracturing her fibula immediately before a family holiday. The team at Puddavine were very helpful to us in an emergency situation and were able to accommodate my Mum at exceedingly short notice.
They looked after my Mum well and met her needs during a very stressful and upsetting time.
All communications with Mum and with us were handled well and the care she received during her two week stay played a huge part in her recovery, enabling her to come home relatively quickly to start resuming her normal everyday life and activities.
They looked after my Mum well and met her needs during a very stressful and upsetting time.
All communications with Mum and with us were handled well and the care she received during her two week stay played a huge part in her recovery, enabling her to come home relatively quickly to start resuming her normal everyday life and activities.
Thank you all the team!
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for the kind review. We were pleased to be able to help you all, even at short notice. It's always an honour to be able to help people and especially at short notice and it's lovely to know that we went some small way in helping your mum recover quickly. Best wishes, the manager and team at Puddavine Court
Review from J R (Resident / Service User) published on 12 May 2025 Submitted via Postal Card•
Overall Experience
I feel well looked after.
I feel well looked after.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for your review. It is a pleasure to look after you and therefore it is lovely to know that you feel the same. Best wishes, the team at Puddavine Court
Review from L M (Respite Resident) published on 23 April 2025 Submitted via Postal Card•
Overall Experience
My stay for five days was due to building work in my home leaving it unsafe for me to stay, I found Puddavine a friendly home staff very staff very helpful, and cared for the resident in their care, they did the manager proud. Encouraging residents to come to the dining room for meals takes time...
My stay for five days was due to building work in my home leaving it unsafe for me to stay, I found Puddavine a friendly home staff very staff very helpful, and cared for the resident in their care, they did the manager proud. Encouraging residents to come to the dining room for meals takes time and patience this home was clean and my room bright and very clean.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for your lovely review. It was an absolute pleasure having you stay with us whilst your home was undergoing building works. We wish you well now you have returned home.Best wishes the team at Puddavine Court
Review from J H (Friend of Resident) published on 20 March 2025 Submitted via Postal Card•
Overall Experience
Staff are very courteous to visitors. My friend was freshly showered today, a hair wash. Lovely flowery garden. Christian faith respected, the home was started by a Christian mother of two leaving disabled children. I supported both of them. Attended funerals. May rooms meet in esp sensory rooms...
Staff are very courteous to visitors. My friend was freshly showered today, a hair wash. Lovely flowery garden. Christian faith respected, the home was started by a Christian mother of two leaving disabled children. I supported both of them. Attended funerals. May rooms meet in esp sensory rooms respected me sure with the residents.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for taking the time to review us. It is always a pleasure for us to know that we have helped our residents, their families and their friends to feel at home and welcome. Best wishes, the team at Puddavine Court
Review from Sarah C (Daughter of Resident) published on 13 March 2025 Submitted via Website•
Overall Experience
My Mum was a resident at Puddavine for 5 happy years despite her deteriorating health and the intervening of the Covid years which was handled exceptionally well at the time.
We were always made to feel so welcome, it really was like being part of an extended family.
We were always made to feel so welcome, it really was like being part of an extended family.
Also being able to take Mum...
My Mum was a resident at Puddavine for 5 happy years despite her deteriorating health and the intervening of the Covid years which was handled exceptionally well at the time.
We were always made to feel so welcome, it really was like being part of an extended family.
Also being able to take Mum out was such a blessing, this was made possible by the support and guidance of the staff who always helped to do this with good humour and kindness.
Puddavine exceeded my expectations in many ways but particularly the standard of cleanliness, the cleaning team are amazing and such a lovely friendly bunch, Mum loved to chat to them as they went about their duties.
There is a lovely visitors room with tea and coffee and the well kept garden was also a place Mum loved, we often joked we didn't need a membership for protected sites!
The friendly smiles and kind words from the staff always made such a difference to Mum's world and ours.
We were always made to feel so welcome, it really was like being part of an extended family.
Also being able to take Mum out was such a blessing, this was made possible by the support and guidance of the staff who always helped to do this with good humour and kindness.
Puddavine exceeded my expectations in many ways but particularly the standard of cleanliness, the cleaning team are amazing and such a lovely friendly bunch, Mum loved to chat to them as they went about their duties.
There is a lovely visitors room with tea and coffee and the well kept garden was also a place Mum loved, we often joked we didn't need a membership for protected sites!
The friendly smiles and kind words from the staff always made such a difference to Mum's world and ours.
Puddavine really did feel like home, not a Home.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you so much for the lovely review, your feedback is so important to the team and the continuous improvement of our home. It was an absolute pleasure to provide the care and support to such a lovely lady. Your mother was well-loved by all and is very sadly missed.Best wishes, the team at Puddavine Court
Review from S P (Partner of Resident) published on 23 October 2024 Submitted via Website•
Overall Experience
If I could give no stars I would. Accommodation is not fit for purpose for a disabled person. No disabled bathroom, no room for a wheelchair or walking frame. Torn blinds on the windows, etc. Clothes went missing. Buzzer not responded to in a timely manner even when lying on the floor after a fall....
If I could give no stars I would. Accommodation is not fit for purpose for a disabled person. No disabled bathroom, no room for a wheelchair or walking frame. Torn blinds on the windows, etc. Clothes went missing. Buzzer not responded to in a timely manner even when lying on the floor after a fall. The overall facilities are worn and in need of refurbishment. All staff with the exception of two self-important members, tried their best but you cannot overlook the poor accommodation and facilities. Had I not been so ill, I would not have left my partner there - simply shocking.
↩Reply from Nikki Rogers, Owner at Puddavine Court
We are sorry that the complainant felt the need to write such a review. We have worked tirelessly with herself and her partner, who was the resident at the home, to facilitate, what was a respite care stay, asked for at very short notice. We accepted the lady's written complaint on leaving the home...
We are sorry that the complainant felt the need to write such a review. We have worked tirelessly with herself and her partner, who was the resident at the home, to facilitate, what was a respite care stay, asked for at very short notice. We accepted the lady's written complaint on leaving the home and responded accordingly. We recognise that everyone has a right to state how they found the care home, however we did try to facilitate the gentleman's stay to the best of our ability and have already written back to this lady with our thoughts and apologies. The home has been recently refurbished and has a team of maintenance personnel on site with an on-going maintenance programme. We can only say that no other review has ever been so critical.
Review from Calvin M (Son-in-law of Resident) published on 17 January 2024 Submitted via Website•
Overall Experience
I would like to share my wonderful experience of this care home. The staff are so client-centred and they ensured that my father-in-law was cared for, not just physically, but emotionally too.
I can honestly say that the staff there genuinely cared for my father-in-law, and he really appreciated...
I would like to share my wonderful experience of this care home. The staff are so client-centred and they ensured that my father-in-law was cared for, not just physically, but emotionally too.
I can honestly say that the staff there genuinely cared for my father-in-law, and he really appreciated the level of the care given.
I was so impressed with the warmth the staff showed my father-in-law and it didn’t stop there, they were very kind and caring to all my father-in-law’s family.
They always made us feel welcomed when we visited and made us cups of tea and always offered us meals during mealtimes.
I work for the NHS and often worked late, they always made me feel welcomed when I turned up after 6:00 pm or early in the morning to see my father-in-law.
I just want to thank the staff and their managers for giving both my father-in-law and his family, a good experience of him being in a care home.
I can honestly say that the staff there genuinely cared for my father-in-law, and he really appreciated the level of the care given.
I was so impressed with the warmth the staff showed my father-in-law and it didn’t stop there, they were very kind and caring to all my father-in-law’s family.
They always made us feel welcomed when we visited and made us cups of tea and always offered us meals during mealtimes.
I work for the NHS and often worked late, they always made me feel welcomed when I turned up after 6:00 pm or early in the morning to see my father-in-law.
I just want to thank the staff and their managers for giving both my father-in-law and his family, a good experience of him being in a care home.
I will speak of my father-in-law’s experience there with fond memories.
Review from Pam M (Daughter of Resident) published on 23 August 2023 Submitted via Website•
Overall Experience
I am writing to let you know how well the staff at the care home cared for my late father. They were fantastic. He was there for nearly five years. Towards the end of his life in July, the nurses and manager were so great and caring. They couldn’t do enough to make his last days as comfortable as...
I am writing to let you know how well the staff at the care home cared for my late father. They were fantastic. He was there for nearly five years. Towards the end of his life in July, the nurses and manager were so great and caring. They couldn’t do enough to make his last days as comfortable as possible. I would highly rate this care home to others who are thinking of care for their parents.
Review from Collette s (Friend of Resident) published on 8 December 2022 Submitted via Website•
Overall Experience
Very friendly staff, efficient and helpful. I visit weekly and it's a pleasant atmosphere each time. They attend to residents that call them in a friendly manner. It's lovely that there is music playing in the lounge and it's always clean.
Never smells of wee. Experienced that in the past when...
Very friendly staff, efficient and helpful. I visit weekly and it's a pleasant atmosphere each time. They attend to residents that call them in a friendly manner. It's lovely that there is music playing in the lounge and it's always clean.
Never smells of wee. Experienced that in the past when working for a pharmacy and it's never overheated in Puddavine.
Review from S P (Daughter of Resident) published on 21 June 2022 Submitted via Postal Card•
Overall Experience
My mum was a resident at this care home for just over three years and Mum really enjoyed her stay there. The staff always go above and beyond what they have to do, they are all so kind and caring. During Mum's end-of-life care for her last ten days, I would never be able to describe all the lengths...
My mum was a resident at this care home for just over three years and Mum really enjoyed her stay there. The staff always go above and beyond what they have to do, they are all so kind and caring. During Mum's end-of-life care for her last ten days, I would never be able to describe all the lengths they went to, to ensure Mum was in a comfortable and loving environment. Their kindness and attention were faultless and they made us so welcome on our visits. I would not hesitate to recommend this care home to anyone if you want safety, love and caring for your loved ones, this is where I would place them.
↩Reply from Nikki Rogers, Owner at Puddavine Court
Thank you for your kind words, your mother was a pleasure to look after and will be sadly missed by us all. We always try to do our best to ensure our families and our residents have the quality care and time they deserve throughout their stay with us especially when they are at the end of their life. Best wishes, the team at Puddavine Court
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
News
- 13 Feb 2025
We're thrilled to share that Puddavine Court’s coffee lounge has undergone a stunning transformation! Our dedicated team has worked tirelessly to create a fresh and inviting environment that blends modern...
Upcoming Events
There are no upcoming events for Puddavine Court.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Puddavine Court.
Accreditations
There are no accreditations posted yet for Puddavine Court.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Puddavine Court
What types of Care is Puddavine Court registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Puddavine Court have?
There are 43 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Puddavine Court?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Puddavine Court to the centre of Totnes?
0.9 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Puddavine Court to verify any information. View our terms and conditions. Puddavine Court has a Basic Service -what a Basic Service includes.