Puddavine Court

Puddavine is an excellent rest home/care home to be in. It's very comfortable, cleanliness is good, staff very good, friendly and helpful and I am happy to have the chance to be here. Food is very good.

My mother went into Puddavine about 3 weeks ago and has been extremely happy there since.

Nice calm, caring environment. Relaxed, informed atmosphere.

Puddavine Court provided short stay care for my parents to enable them to attend their granddaughter's wedding. The care was excellent, staff extremely supportive and understanding. I would definitely recommend this care home. Thank you.

I have been in this home over two years and can find no faults with anything - treated with dignity.

My mother and father have been residents for 3 and 2 years respectively. I am very pleased with how they are being looked after, particularly as they both are immobile and need help constantly. It is a pity that there have been some staff changes which I realise is inevitable as my father particularly gets used to being helped by the same carers. Nevertheless, I feel that their needs are constantly monitored and I am usually informed of any changes necessary for their care.

Puddavine is a well run residential home. Staff are always polite and helpful.
The home is clean and the grounds are very pleasant.

Puddavine has taken very good care of my grandmother and the staff are very caring and courteous. The spaces for residents are bright and cheerful too. I recommend it highly.

Friendly, efficient, personal caring service. Helpful, informative dialogue on the phone. Good choice of food, well presented.
Mum would like to sit in the courtyard in appropriate weather but thinks this is only possible if a member of staff is present. The use of the large room opposite Mum's room is light and would increase the number of sitting areas used.

My mother in law (96) has been a resident for 3 years, my father in law (92) for 2 years and now my mother (93) has been a resident for 2 months. I am extremely happy with their care. They are very well cared for and seems happy and relaxed.

My mother's room is lovely, overlooking the garden and squirrels and birds are to be seen. The staff are all really wonderful, kind, caring and very well trained to deal with the complex needs of elderly people. I have no complaints. It is lovely for me to know that now they are all being well looked after, and is a great relief after having done a lot of their care before they finally had to move into a care home. Well done everyone.

I found the staff to all be very friendly and eager to help.
Residents very happy.
The home is clean and tidy.
The weekly entertainer involves everyone with catchy music and song - all have a good time!
Probably the best care home I have visited.

We would like to say how happy we were with the manager and staff at the care home. From day one, they could not do enough to help my mother settle in after having a stroke. The room was spacious and light which made better for my mother to re-adjust. Fortunately, my mother was able to return home after only 3 and a half weeks but even after she had left, we had a member of staff deliver some items which had been left behind to our home address some miles away from Totnes in her own time - PRICELESS.

I visit my aunt twice a week. I pop in at any time. Staff are unfailingly kind, gentle, loving and supportive to my aunt and to others. Staff and residents have all obvious good relationship, shown in how residents and staff respond to each other. Staff support residents to be capable, mobile and independent as is possible and treat them with dignity and respect.
My aunt's dementia means she says unkind and often cruel things in a loud voice and staff are so sweet. Management are also very kind, understand what's happening for my aunt and will give me support and listen f I need it. They all keep me informed. I'm glad my aunt is looked after by such lovely people.

My mother lived at Puddavine Court for 18 months.
She moved there when unable to manage at home.
Despite several disabilities, the care home looked after her well and all family members were happy with her care. She died in the care home and the end of life care was exemplary, compassionate and keeping us informed at all times.

Very pleased with all the care provided for my mother during her 5-week stay. Will certainly like her to stay again for respite during times when I am away from home.

My Mother had terminal cancer which came on quickly and we could not cope with mum on steroids at home. We chose Puddavine as a stop gap before going into a nursing home to give us some time. However, my mum loved Puddavine so we kept her there. The staff could not have been better and more loving to my mother and it helped us greatly at the end of her life. There was nothing they could not do for us and I could not recommend them highly enough. In particularly the manager and one of the senior nurses were amazing but quite frankly all the staff were great from the cleaners to senior staff.

I can't say any home would be good enough for where you want your mum but Puddavine was spotless, the food good and the care fantastic and they made a horrible time of our lives much easier for us.

Lovely home and staff, my mum enjoys her walks outside and the company of others, there's always choices available at each mealtime and looks forward to having her hair done weekly in the purpose built salon.

My aunt was a resident for 4 months this year. In general, her care was good and the staff were very caring. There are visiting entertainers but no activities coordinator so there were long periods when my aunt was left alone just watching things. Her dementia meant she was unlikely to initiate activities or conversations. This was also not helped by the fact her hearing aids were lost within a few days after her admission, for which the home accepted no liability. I feel this is a good home for people with no or very early dementia, but was probably not suited to my aunts level of dementia.

Mum came in for respite care when I suddenly fell ill. Mum was always worried about leaving home and having residential care but has gradually come to feel comfortable here. The staff are friendly and willing to listen when she has difficulty expressing herself,or confused. There is a feeling of space and freedom
Which I feel she very much appreciates.
Visitors are greeted in a friendly way too and feel at home. The residents seem comfortable and happy. The environment is clean, comfortable and well organised and has no feeling of being institutional.
Mums room is light and pleasant and nice to retreat to when she fancies time on her own.
The staff have been very good about helping her to attend her religious meeting on Sundays.
Her stay is coming to a close as she will be returning home soon. I asked her if she would like to stay. Naturally home beckons, but she did say that if she ever needed residential care, she wouldn't look anywhere else.

Disappointing.

A poor start to contract - no clear 'new resident' process or sense-check reference a new residents dentistry needs/or mental health assessment discussion.

No use of gardens or outside space with most residents. Car park overlaps garden and not enough staff to accompany residents - so no-one allowed out or given a key code to go out to the garden.
Use Cheshire ruling to overcome the issue - citing residents lack of mental capacity to not be given key code - and don't need next of kin's permission to do this.

No organised trips for residents in two years my father was there.

No evidence of intelligent solutions/strategies to combat dementia residents confusion or habits.

Found it difficult to help my father keep on top of personal grooming.
Didn't think to contact me even when weeks had gone by after the last shower given to my father.

A care home that provides very much the basics - but that is it.

This is a well run and happy home for my mother and I am very pleased with their care of her.