Fees are determined by the persons care needs and room choice
No current restrictions on visiting
Plenty of on site parking and it is all on the level
Puddavine Court has a Review Score of 8.4 (8.422) out of 10, based on 6 reviews in the last 2 years. Over all time Puddavine Court has 42 reviews.
Review from Emma P (Daughter of Resident) published on 29 September 2016
Submitted via Website •
Report
Overall Experience
1.0 out of 5
A poor start to contract - no clear 'new resident' process or sense-check reference a new residents dentistry needs/or mental health assessment discussion.
No use of gardens or outside space with most residents. Car park overlaps garden and not enough staff to accompany residents
No organised trips for residents in two years my father was there.
No evidence of intelligent solutions/strategies to combat dementia residents confusion or habits.
Found it difficult to help my father keep on top of personal grooming.
Didn't think to contact me even when weeks had gone by after the last shower given to my father.
A care home that provides very much the basics - but that is it.
Reply from Nikki Rogers, Director at Puddavine Court
We take seriously any concerns raised about any care needs that a person has that others feel could be met better at this service.
We have worked on the issues raised in this review with the author before her father left the home.
In our defence, the author was very keen for her father to remain at the home and some of the additional concerns (such as the grounds, access in and out of the home, car parking) have only been raised after her father left following the termination of his contract.
The grounds of the home are used by many residents and those with limited mental capacity do enjoy them because they are safe and enclosed.
Many residents enjoy sitting in them as do their families and friends.
The car park does border the extensive flat grounds but no-one visiting arrives at any speed that would be of any concern to any resident utilising the grounds.
The mini bus trips were stopped because of the Equality Act 2010 as we recognised that all residents’ needed to be offered the availability of using the bus and this was not possible because the minibus did not accommodate wheelchairs.
Individual families are aware of this and arrange for their relatives to have trips out as did the author of the review.
We recognise our limits on the care we provide and state in our literature that we are not a specialist dementia home.
This can necessitate us having to address sensitive issues as dementia increasing to the point we feel that other specialist professionals such as the local mental health team should be involved so that the correct care can be provided.
We recognise that this can be a painful realisation for any relative who finds the ongoing progress of dementia distressing.
We do look to resolve issues in a timely and professional manner.
On occasions, for whatever reason, relationships with residents’ carers can sadly break down. We recognise that this is the very last thing we would want but when it occurs we need to be professional and honest about that and we feel in this case we were.
We are saddened that the author cannot recall the better times her father enjoyed whilst at the service but wish him well in his new placement.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Helen W (Daughter of Resident) published on 11 August 2016
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 8.4 (8.422) out of 10 for Puddavine Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.4 out of 5 from 6 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.1 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.366 for Puddavine Court is calculated as follows: ( (46 Excellents x 5) + (16 Goods x 4) + (2 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 71 Ratings = 4.366
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.056 Points relating to the number of positive Reviews for Puddavine Court is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9. 5 Positive Reviews ÷ 9 = 0.556
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 16 Aug 2019
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Manager
Joined: 2021
For the last 25 years I've been a Registered Care Manager, 14 of which, with the Devon Care Group. I have worked at 4 DCG homes, ranging from a small 24 bedded home a nursing home and now to one of the bigger homes with 45 beds. I have gained a lot of experience over this time and understand the importance of having a caring and strong team. I like to work with young carers to bring the future managers through so good care continues and to show how rewarding the job is. I've always been passionate about people being cared for in a way that brings out the best in them.
Job Title: Deputy Manager
Joined: 2022
I am currently returning to my role as Deputy Manager at Puddavine court, as I have been off on maternity leave since March 2024. I have been working as Deputy Manager at Puddavine for the last 2 years. I am 29 years young and have over 10 years of experience working within the residential care setting. I actually started my career as a carer within Devon Care Group all those years ago and I haven’t looked back since! I have always had a passion for caring and making a positive difference in people’s lives.
Job Title: Deputy Manager / Senior HCA
Joined: 2020
I have been a Senior carer for a few years now. I love running my shift to the best of my capabilities, but it is made all that much easier with the good team of carers we have. There are many aspects to our roles, but Palliative Care is something that I am passionate about and feel that it is a real privilege to care for someone at this time of their lives. It is lovely to be able to pass down knowledge gained along my way to the team that share this interest also. Away from work I am kept busy with my pets and family members, I like to relax with a good book or gardening weather permitting!
