Puddavine Court

Puddavine has taken very good care of my grandmother and the staff are very caring and courteous. The spaces for residents are bright and cheerful too. I recommend it highly.

The home is clean and the grounds are very pleasant.

Mum would like to sit in the courtyard in appropriate weather but thinks this is only possible if a member of staff is present. The use of the large room opposite Mum's room is light and would increase the number of sitting areas used.

Probably the best care home I have visited.

We would like to say how happy we were with the manager and staff at the care home. From day one, they could not do enough to help my mother settle in after having a stroke. The room was spacious and light which made better for my mother to re-adjust. Fortunately, my mother was able to return home after only 3 and a half weeks but even after she had left, we had a member of staff deliver some items which had been left behind to our home address some miles away from Totnes in her own time - PRICELESS.

My aunt's dementia means she says unkind and often cruel things in a loud voice and staff are so sweet. Management are also very kind, understand what's happening for my aunt and will give me support and listen f I need it. They all keep me informed. I'm glad my aunt is looked after by such lovely people.

Despite several disabilities, the care home looked after her well and all family members were happy with her care. She died in the care home and the end of life care was exemplary, compassionate and keeping us informed at all times.

Very pleased with all the care provided for my mother during her 5-week stay. Will certainly like her to stay again for respite during times when I am away from home.

My Mother had terminal cancer which came on quickly and we could not cope with mum on steroids at home. We chose Puddavine as a stop gap before going into a nursing home to give us some time. However, my mum loved Puddavine so we kept her there. The staff could not have been better and more loving to my mother and it helped us greatly at the end of her life. There was nothing they could not do for us and I could not recommend them highly enough. In particularly the manager and one of the senior nurses were amazing but quite frankly all the staff were great from the cleaners to senior staff.

I can't say any home would be good enough for where you want your mum but Puddavine was spotless, the food good and the care fantastic and they made a horrible time of our lives much easier for us.

Lovely home and staff, my mum enjoys her walks outside and the company of others, there's always choices available at each mealtime and looks forward to having her hair done weekly in the purpose built salon.

My aunt was a resident for 4 months this year. In general, her care was good and the staff were very caring. There are visiting entertainers but no activities coordinator so there were long periods when my aunt was left alone just watching things. Her dementia meant she was unlikely to initiate activities or conversations. This was also not helped by the fact her hearing aids were lost within a few days after her admission, for which the home accepted no liability. I feel this is a good home for people with no or very early dementia, but was probably not suited to my aunts level of dementia.

Her stay is coming to a close as she will be returning home soon. I asked her if she would like to stay. Naturally home beckons, but she did say that if she ever needed residential care, she wouldn't look anywhere else.

Disappointing.

A poor start to contract - no clear 'new resident' process or sense-check reference a new residents dentistry needs/or mental health assessment discussion.

Use Cheshire ruling to overcome the issue - citing residents lack of mental capacity to not be given key code - and don't need next of kin's permission to do this.

No organised trips for residents in two years my father was there.

No evidence of intelligent solutions/strategies to combat dementia residents confusion or habits.

Didn't think to contact me even when weeks had gone by after the last shower given to my father.

A care home that provides very much the basics - but that is it.

This is a well run and happy home for my mother and I am very pleased with their care of her.