Selkirk House

74 Church Road, Plymstock, Plymouth PL9 9BD
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9.7 84 Reviews
  • Selkirk House, Plymouth
Anchor’s Selkirk House, in Plymouth, is a purpose-built home supporting up to 42 older people to live a comfortable lifestyle. It is located in the heart of Plymstock, close to local amenities and provides dementia care.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves. Selkirk House continues to welcome new residents. The home has achieved Veteran Friendly Framework accreditation.

The care team get to know residents and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Meals are cooked fresh and from locally sourced and seasonal ingredients, and where possible by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1296
  • Self-Funded Residential Dementia Care: from £1296
  • RESPITE Self-Funded Residential Care: from £1296
  • RESPITE Self-Funded Residential Dementia Care: from £1296

Colleagues at Selkirk House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Selkirk House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Holden (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Selkirk House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (34)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Visitors are welcome at Selkirk House.

Parking

  • Onsite parking is available, including disabled spaces.

Selkirk House Reviews (84)

Total of 84, showing 21-40
9.7

Selkirk House has a Review Score of 9.7 (9.706) out of 10, based on 28 reviews in the last 2 years. Over all time Selkirk House has 84 reviews.

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Review from D F (Son of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved in to Selkirk House today. Staff really accommodating from pre-assessment to Mum moving in. Welcome basket in her room.

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Review from James B (Husband of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with the care my wife receives at Selkirk House. The staff are always caring and helpful. I feel made welcome when I visit.

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Review from Pauline G (Friend of Resident) published on 14 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend of many years recently needed to move to a care home, she was not keen about this but from a lovely pre-assessment to moving in my friend has been treated with respect and loving care and she has settled in really well.

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Review from Catherine H (Daughter of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has dementia and recently went into Selkirk House for respite with a view to permanent placement. It was initially traumatic for us all as Mum couldn't understand or remember why she was there. The staff and management were very understanding and supportive. They put lots of measures in place
to help Mum settle such as a buddy system. In the first few weeks, there was regular contact giving us feedback and reassurance. She has settled well and is flourishing as a result of the care and attention she is receiving. Everyone is friendly, approachable, warm and caring. The environment is bright and comfortable and there is a good program of activities to encourage residents to socialise and keep them stimulated.

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Review from Melanie B (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently took Mum out for a short drive in the car. Beforehand I phoned Selkirk House. The lady in reception was very welcoming and promised to inform the staff that I would like Mum to be ready at 3.30 pm that day. Mum was appropriately dressed for a trip out and a staff member helped Mum, who was
feeling a little anxious, to get into the care with lots of patience, encouragement and caring words. Mm thoroughly enjoyed her trip.

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Review from Roger S (Son of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my auntie and mother have been residents at Selkirk House. The care provided is of the highest standard. The care home is kept in an immaculate condition, the staff go about their daily tasks in an exemplary manner. Everyone is treated with care and dignity and nothing is too much trouble. The
food and activities provided are top-class! Overall, I can highly recommend Selkirk House in every respect.

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Review from L R (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum who is 93 years old and blind has been in Selkirk House since July 2023. She is always clean and dressed and we are extremely pleased with the care she receives, she goes to the dining room guided by a carer every day for meals which encourages her to eat. The staff, who are always polite and
caring speak to her by name and take her hand and say their name which is very important for someone who cannot see. Since being in Selkirk House Mum has made a friend who often sits in her room and it is so lovely to see them having tea and biscuits from the trolley together. Mum loves the activities and we were pleased to see that some have been adapted for Mum's loss of sight. The alpacas were a hit.
Overall, we are really pleased with Mum's care and do not feel anxious about her now. thank you to all the friendly and welcoming staff.

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Review from Jayne M (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate the staff at Selkirk House in Plymouth highly enough. The care and consideration shown for us as a family has been exemplary. My father has been in for a period of respite and knowing that he is in such safe hands makes me and my family relax. I’ve always said that you have to be a certain
type of person to be a carer and Selkirk has some of the very best in my opinion, especially the deputy manager who, from the dad’s assessment to day-to-day care has gone above and beyond. Thank you to you all.

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Review from Jacqueline T (Daughter of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed as a respite client for eight weeks. She was taken care of in a holistic manner. Her clothes were all washed and kept perfect. She loved her room and the food. The staff were all very attentive to her needs. She would be more than happy to stay with you again. Thank you to everyone. Keep
up the good work. You all listen and aim to provide the best care possible.

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Review from A F (Resident) published on 11 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is very good on the whole.

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Review from P S (Daughter of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team at Selkirk House have welcomed our mum with such warmth and care, which has helped our mum and my siblings enormously with the transition from home to care home. Mum has thrived and settled in well, thanks to the warmth, kindness and support that she has received. The staff even surprised
Mum on her birthday with a lovely cake - she was thrilled.
Thank you to all of the team.

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Review from E H (Daughter of Resident) published on 18 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are very pleasant. Nothing is too much trouble. When I can't find any carers, I ask the kitchen staff, and they will find a carer for me to talk to. My mother is kept clean and tidy; this also applies to her room and bathroom. There are no undesirable smells throughout the whole building.
It's like a five-star hotel.

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Review from Eric G (Husband of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You look after my wife, and I have lunch with her on Wednesdays and Saturdays. I am always welcome.
The staff are lovely and friendly.

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Review from Amy C (Granddaughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and welcoming staff.
Clean.
Friendly.
Helpful.
Grandma is very happy.
Lots of activities.

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Review from D T (Daughter of Resident) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff/food/cleanliness.
Mu is very happy.

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Review from Helen M (Granddaughter of Resident) published on 12 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have generally been impressed with the level of care given to my grandma. However, I phoned up to find out how my grandma was, and the senior carer not only could tell me in detail but also went the extra mile to help me speak to my grandma, who has dementia and can't hold the phone. The carer held
the phone for her, made sure she could hear me and tried to help her understand by showing her pictures. She went above and beyond!

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Review from P R (Son of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring, efficient, and helpful. Everyone has managed well despite Covid restrictions. I admire all carers dealing with the problems of old age.

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Review from N F (Daughter of Resident) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Parents went into Selkirk in March. Both found it hard to deal with, and Dad went downhill, but it was still the best decision. Dad sadly passed away, but all the staff before, during and after have been amazing. And although Dad has now gone, Mum is going to stay there and is now loving it. It's clean,
smells fresh, and staff are always cheerful no matter what.

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Review from D C (Day Care) published on 19 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living in Selkirk for a few months now. I can not fault the care my mum receives. The staff are always friendly and welcoming to myself and my family when we visit Mum. Extremely happy with the way my mum is cared for.

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Review from David O (Son-in-law of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been living at Selkirk for 18-months or more. In that time, she has really settled in and enjoys the company of other residents and visits from the staff.
Throughout that time, all the staff have been excellent. They are kind, caring, and nothing is ever too much trouble. They
really do all work as a team in looking after the residents.
In December last year (2021), her daughter (my wife), died very quickly, which was a tremendous shock to her, and she took it very badly. All the staff rallied around and really helped and supported her during this very difficult period, spending extra time with her and being prepared to just sit and reassure her. One carer actually attended the funeral with her and was a massive support and consolation to her.
I would like to give sincere thanks to all the staff at Selkirk. Your work is really appreciated, and it is reassuring to know she is in a safe and supported place.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Selkirk House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Selkirk House is calculated as follows: ( (241 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 330 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Selkirk House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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