Selkirk House

74 Church Road, Plymstock, Plymouth PL9 9BD
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9.7 85 Reviews
  • Selkirk House, Plymouth
Anchor’s Selkirk House, in Plymouth, is a purpose-built home supporting up to 42 older people to live a comfortable lifestyle. It is located in the heart of Plymstock, close to local amenities and provides dementia care.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves. Selkirk House continues to welcome new residents. The home has achieved Veteran Friendly Framework accreditation.

The care team get to know residents and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Meals are cooked fresh and from locally sourced and seasonal ingredients, and where possible by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass expectations.
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Care Provided by Selkirk House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1296
  • Self-Funded Residential Dementia Care: from £1296
  • RESPITE Self-Funded Residential Care: from £1296
  • RESPITE Self-Funded Residential Dementia Care: from £1296

Colleagues at Selkirk House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Selkirk House to find out the exact price for your requirements.

Contact Selkirk House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Selkirk House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Lorraine Holden (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Selkirk House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (34)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors are welcome at Selkirk House.

Parking

  • Onsite parking is available, including disabled spaces.

Selkirk House Reviews (85)

9.7

Selkirk House has a Review Score of 9.7 (9.698) out of 10, based on 28 reviews in the last 2 years.
Over all time Selkirk House has 85 reviews.

Overall Experience
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Date Published
  • 85
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  • 28
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Reviewer Connection to Selkirk House
  • 34
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Total of 85, showing 41-60
Review from David O (Son-in-law of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been living at Selkirk for 18-months or more. In that time, she has really settled in and enjoys the company of other residents and visits from the staff.
Throughout that time, all the staff have been excellent. They are kind, caring, and nothing is ever too much trouble. They
really do all work as a team in looking after the residents.
In December last year (2021), her daughter (my wife), died very quickly, which was a tremendous shock to her, and she took it very badly. All the staff rallied around and really helped and supported her during this very difficult period, spending extra time with her and being prepared to just sit and reassure her. One carer actually attended the funeral with her and was a massive support and consolation to her.
I would like to give sincere thanks to all the staff at Selkirk. Your work is really appreciated, and it is reassuring to know she is in a safe and supported place.
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Review from Dawn Y (Friend of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Selkirk House is like home from home. A very friendly although professional workforce. The care given is second to none, always abiding by Covid rules etc, to protect residents as well as staff. The food prepared is excellent homemade food and always enjoyed. Lots of activities in-house - overall, an
excellent choice of care home.
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Review from Elaine B (Relative of Resident) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been in Selkirk House for almost 10 years. The care given from day one has been amazing. The staff are very kind, caring and considerate to patients of relatives alike. I would certainly recommend the home.
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Review from Penny H (Friend of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has recently moved into Selkirk House, and the procedure was efficiently and smoothly carried out. I felt she was welcomed with warmth and has since settled in very well. Any administrative details have been swiftly and efficiently dealt with. My friend is very happy and has had no complaints
at all!
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Review from J G (Friend of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my first visit to a friend, who had only been a resident for one month and because of Covid-19, we had to meet in the garden only - but I was impressed with the staff and all I witnessed.
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Review from R J (Son of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice friendly staff. Food is good most of the time. Room is rather noisy with traffic.
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Review from Jeffrey G (Son of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good place for many to retire to. Good facilities and caring staff. Precautions over the Covid period have been good but has resulted in a lack of activities and residents having to spend too long in isolation.
Even now, with all the relaxation of precautions, there is a lack of organisation to
allow residents to become more active. I realise a shortage of staff has made things difficult, but residents have not even been encouraged to take exercise by walking the corridors. Someone needs to take responsibility for everyday activities.
Reply from Lorraine Holden, Home Manager at Selkirk House

Thank you for taking the time to review Selkirk House, and we are happy you rate our care and support as excellent. We are sorry to hear that you have been unhappy with the activities in the home. We have taken feedback on board, and we have recently employed a dedicated activities coordinator at Selkirk House who will start at the end of the month. This will enable our activities schedule to be more varied for our residents, and we will be asking for residents’ input on this. We will be happy to discuss this further with you at a mutually convenient time.

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Review from Rob T (Son of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is wonderful. My father-in-law loves it. It is clean, friendly and professional. Would recommend.
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Review from J M (Daughter of Resident) published on 22 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Selkirk House is a well-kept home, light, airy and feels welcoming. The manager has time for relatives, listens to concerns and responds appropriately. The past 18-months have been extremely challenging for the care sector. I appreciate the support that has been given to Mum when we have been unable
to see her in person.
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Review from Gill W (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care given by the staff is excellent, and dignity is maintained by all staff towards our mother. The food is unimaginative and lacks flexibility, despite residents feedback at residents meetings. Ideas/suggestions seem to be greeted with enthusiasm but rarely implemented. Activities, also unimaginative
and regularly cancelled.
Reply from Lorraine Holden, Home Manager at Selkirk House

Thank you for the time to review Selkirk House, and we are pleased that you rate our staff as excellent. Our new Chef Manager will look to review the homes menu with all residents and discuss the variety of meal options that will be available. Our Team Leader and Activities coordinator are currently working on a new schedule that will provide residents with a wider range of activities to enjoy moving forward.

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Review from Reg B (Son-in-law of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law is very happy at Selkirk.
All staff are very professional.
A few blips when there were shortages of staff.
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Review from Kathy B (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and caring, friendly staff. Mum has been very happy with the care from all staff. There were difficulties with activities during the pandemic, hopefully, this will improve with the changing of rules. It will certainly help with the mental health and the morale of residents.
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Review from Steve M (Son of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old Mother moved into Selkirk House at the beginning of January 2017. Both of us were grateful that she made that transition as life at home was becoming precarious. I always felt that the combination of having her own room surrounded by her own possessions but accompanied by 24/7 care when
required was ideal, and so it proved with several trips to hospital over her four years of residence which were always handled effectively and with compassion. She died last week (January 2021) at the age of 95. I am extremely appreciative for the care and compassion of the team that nursed her during those final days. This was particularly important as I am an only child and live in Worcestershire, and none of us could predict the impact of the COVID pandemic on our lives and ability to travel. In her conversations with me in person and on the telephone, she always stated how much she appreciated being able to live her final years at Selkirk.
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Review from D S (Son of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very content in Selkirk House. The staff are very good and helpful, management seems to change quite frequently but the standard of care does not drop.
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Review from P M (Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is so caring. I am well looked after and nothing is too much trouble.
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Review from S S (Daughter of Resident) published on 15 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff look after my mum with such care they are willing to help at all times, her food is always fresh looks and smells good she always enjoys her food. She is happy to be there which is good for her family.
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Review from Mary W (Daughter of Resident) published on 24 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad lived in Selkirk House for the last three years and it became his home. Sadly, he passed away this month but the care he received during that time and particularly during his last few weeks, was quite simply wonderful. Every staff member we met showed him kindness and consideration and the same
was shown to us - and some - when we were by his side towards the end. You are all amazing people. Thank you.
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Review from Ernest G (Resident) assisted by family/friend published on 23 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Angels in uniform, that's all I need to say after a period of respite form management to carers and housekeeping and laundry.
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Review from Corinne P (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent information when being shown the care home facilities and how the staff could support Mum.


Very welcoming for Mum when she first arrived and settled in. The staff are always cheerful, helpful and all know Mum's name which is important.

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Review from Philip D (Son of Resident) published on 29 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Selkirk House, Plymstock, Devon, is a lovely run home with lots of staff, all very caring. It felt very homely. The rooms were very spacious. My father liked his time there.
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Current Review Score: 9.7 (9.698)

Overview of Review Score

The Review Score of 9.7 (9.698) out of 10 for Selkirk House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.698 for Selkirk House is calculated as follows: ( (239 Excellents x 5) + (86 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 331 Ratings = 4.698
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Selkirk House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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