Selkirk House

74 Church Road, Plymstock, Plymouth PL9 9BD
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9.8 91 Reviews
  • Selkirk House, Plymouth
Anchor’s Selkirk House, in Plymouth, is a purpose-built home supporting up to 42 older people to live a comfortable lifestyle.

It is located in the heart of Plymstock, close to local amenities and provides dementia care.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves. Selkirk House continues to welcome new residents.

The home has achieved Veteran Friendly Framework accreditation.

The care team get to know residents and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community.

Meals are cooked fresh and from locally sourced and seasonal ingredients, and where possible by highly trained chefs and kitchen staff.
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Care Provided by Selkirk House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1349
  • Self-Funded Residential Dementia Care: from £1349
  • RESPITE Self-Funded Residential Care: from £1349
  • RESPITE Self-Funded Residential Dementia Care: from £1349

Fees can vary depending on care needs and other factors. Colleagues at Selkirk House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Selkirk House to find out the exact price for your requirements.

Contact Selkirk House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Selkirk House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

  • Anchor
  • Voluntary / Not for Profit Owned

Person in Charge

  • Lorraine Holden (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (34)
  • Couples/Companion Rooms with Ensuite Wet Room (4)

Visiting

  • Visitors are welcome at Selkirk House.

Parking

  • Onsite parking is available, including disabled spaces.

Selkirk House Reviews (91)

9.8

Selkirk House has a Review Score of 9.8 (9.765) out of 10, based on 31 reviews in the last 2 years.
Over all time Selkirk House has 91 reviews.

Overall Experience
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  • 16
  • 2
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Date Published
  • 91
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  • 31
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Reviewer Connection to Selkirk House
  • 35
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  • 9
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Total of 91, showing 41-60
Review from Amy C (Granddaughter of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Warm and welcoming staff.
Clean.
Friendly.
Helpful.
Grandma is very happy.
Lots of activities.
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Review from D T (Daughter of Resident) published on 17 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff/food/cleanliness.
Mu is very happy.
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Review from Helen M (Granddaughter of Resident) published on 12 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have generally been impressed with the level of care given to my grandma. However, I phoned up to find out how my grandma was, and the senior carer not only could tell me in detail but also went the extra mile to help me speak to my grandma, who has dementia and can't hold the phone. The carer held
the phone for her, made sure she could hear me and tried to help her understand by showing her pictures. She went above and beyond!
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Review from P R (Son of Resident) published on 10 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very caring, efficient, and helpful. Everyone has managed well despite Covid restrictions. I admire all carers dealing with the problems of old age.
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Review from N F (Daughter of Resident) published on 25 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Parents went into Selkirk in March. Both found it hard to deal with, and Dad went downhill, but it was still the best decision. Dad sadly passed away, but all the staff before, during and after have been amazing. And although Dad has now gone, Mum is going to stay there and is now loving it. It's clean,
smells fresh, and staff are always cheerful no matter what.
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Review from D C (Day Care) published on 19 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been living in Selkirk for a few months now. I can not fault the care my mum receives. The staff are always friendly and welcoming to myself and my family when we visit Mum. Extremely happy with the way my mum is cared for.
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Review from David O (Son-in-law of Resident) published on 18 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been living at Selkirk for 18-months or more. In that time, she has really settled in and enjoys the company of other residents and visits from the staff.
Throughout that time, all the staff have been excellent. They are kind, caring, and nothing is ever too much trouble. They
really do all work as a team in looking after the residents.
In December last year (2021), her daughter (my wife), died very quickly, which was a tremendous shock to her, and she took it very badly. All the staff rallied around and really helped and supported her during this very difficult period, spending extra time with her and being prepared to just sit and reassure her. One carer actually attended the funeral with her and was a massive support and consolation to her.
I would like to give sincere thanks to all the staff at Selkirk. Your work is really appreciated, and it is reassuring to know she is in a safe and supported place.
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Review from Dawn Y (Friend of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Selkirk House is like home from home. A very friendly although professional workforce. The care given is second to none, always abiding by Covid rules etc, to protect residents as well as staff. The food prepared is excellent homemade food and always enjoyed. Lots of activities in-house - overall, an
excellent choice of care home.
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Review from Elaine B (Relative of Resident) published on 19 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My relative has been in Selkirk House for almost 10 years. The care given from day one has been amazing. The staff are very kind, caring and considerate to patients of relatives alike. I would certainly recommend the home.
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Review from Penny H (Friend of Resident) published on 13 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has recently moved into Selkirk House, and the procedure was efficiently and smoothly carried out. I felt she was welcomed with warmth and has since settled in very well. Any administrative details have been swiftly and efficiently dealt with. My friend is very happy and has had no complaints
at all!
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Review from J G (Friend of Resident) published on 11 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my first visit to a friend, who had only been a resident for one month and because of Covid-19, we had to meet in the garden only - but I was impressed with the staff and all I witnessed.
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Review from R J (Son of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nice friendly staff. Food is good most of the time. Room is rather noisy with traffic.
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Review from Jeffrey G (Son of Resident) published on 6 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A good place for many to retire to. Good facilities and caring staff. Precautions over the Covid period have been good but has resulted in a lack of activities and residents having to spend too long in isolation.
Even now, with all the relaxation of precautions, there is a lack of organisation to
allow residents to become more active. I realise a shortage of staff has made things difficult, but residents have not even been encouraged to take exercise by walking the corridors. Someone needs to take responsibility for everyday activities.
Reply from Lorraine Holden, Home Manager at Selkirk HouseThank you for taking the time to review Selkirk House, and we are happy you rate our care and support as excellent. We are sorry to hear that you have been unhappy with the activities in the home. We have taken feedback on board, and we have recently employed a dedicated activities coordinator at Selkirk House who will start at the end of the month. This will enable our activities schedule to be more varied for our residents, and we will be asking for residents’ input on this. We will be happy to discuss this further with you at a mutually convenient time.
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Review from Rob T (Son of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This home is wonderful. My father-in-law loves it. It is clean, friendly and professional. Would recommend.
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Review from J M (Daughter of Resident) published on 22 September 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Selkirk House is a well-kept home, light, airy and feels welcoming. The manager has time for relatives, listens to concerns and responds appropriately. The past 18-months have been extremely challenging for the care sector. I appreciate the support that has been given to Mum when we have been unable
to see her in person.
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Review from Gill W (Daughter of Resident) published on 24 June 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The care given by the staff is excellent, and dignity is maintained by all staff towards our mother. The food is unimaginative and lacks flexibility, despite residents feedback at residents meetings. Ideas/suggestions seem to be greeted with enthusiasm but rarely implemented. Activities, also unimaginative
and regularly cancelled.
Reply from Lorraine Holden, Home Manager at Selkirk HouseThank you for the time to review Selkirk House, and we are pleased that you rate our staff as excellent. Our new Chef Manager will look to review the homes menu with all residents and discuss the variety of meal options that will be available. Our Team Leader and Activities coordinator are currently working on a new schedule that will provide residents with a wider range of activities to enjoy moving forward.
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Review from Reg B (Son-in-law of Resident) published on 7 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother-in-law is very happy at Selkirk.
All staff are very professional.
A few blips when there were shortages of staff.
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Review from Kathy B (Daughter of Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional and caring, friendly staff. Mum has been very happy with the care from all staff. There were difficulties with activities during the pandemic, hopefully, this will improve with the changing of rules. It will certainly help with the mental health and the morale of residents.
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Review from Steve M (Son of Resident) published on 12 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 91-year-old Mother moved into Selkirk House at the beginning of January 2017. Both of us were grateful that she made that transition as life at home was becoming precarious. I always felt that the combination of having her own room surrounded by her own possessions but accompanied by 24/7 care when
required was ideal, and so it proved with several trips to hospital over her four years of residence which were always handled effectively and with compassion. She died last week (January 2021) at the age of 95. I am extremely appreciative for the care and compassion of the team that nursed her during those final days. This was particularly important as I am an only child and live in Worcestershire, and none of us could predict the impact of the COVID pandemic on our lives and ability to travel. In her conversations with me in person and on the telephone, she always stated how much she appreciated being able to live her final years at Selkirk.
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Review from D S (Son of Resident) published on 19 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very content in Selkirk House. The staff are very good and helpful, management seems to change quite frequently but the standard of care does not drop.
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Current Review Score: 9.8 (9.765)

Overview of Review Score

The Review Score of 9.8 (9.765) out of 10 for Selkirk House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.765 for Selkirk House is calculated as follows: ( (290 Excellents x 5) + (68 Goods x 4) + (6 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 366 Ratings = 4.765
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Selkirk House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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