Selkirk House

74 Church Road, Plymstock, Plymouth PL9 9BD
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9.7 84 Reviews
  • Selkirk House, Plymouth
Anchor’s Selkirk House, in Plymouth, is a purpose-built home supporting up to 42 older people to live a comfortable lifestyle. It is located in the heart of Plymstock, close to local amenities and provides dementia care.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves. Selkirk House continues to welcome new residents. The home has achieved Veteran Friendly Framework accreditation.

The care team get to know residents and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Meals are cooked fresh and from locally sourced and seasonal ingredients, and where possible by highly trained chefs and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass expectations.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1296
  • Self-Funded Residential Dementia Care: from £1296
  • RESPITE Self-Funded Residential Care: from £1296
  • RESPITE Self-Funded Residential Dementia Care: from £1296

Colleagues at Selkirk House will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Selkirk House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lorraine Holden (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Selkirk House directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2006

Room Information

  • Single Rooms (34)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (34)
  • Couples/Companion Rooms with ensuite Wet Room (4)

Visiting

  • Visitors are welcome at Selkirk House.

Parking

  • Onsite parking is available, including disabled spaces.

Selkirk House Reviews (84)

Total of 84, showing 61-80
9.7

Selkirk House has a Review Score of 9.7 (9.706) out of 10, based on 28 reviews in the last 2 years. Over all time Selkirk House has 84 reviews.

Overall Experience

  • 65
  • 17
  • 2
  • 0
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Date Published

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56

Review from Jean O (Wife of Resident) published on 16 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff. Husband very comfy, loved his room and staff. Made to feel welcomed when I visited. The food was excellent. He has dementia and was really looked after.

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Review from Kathleen W (Sister of Resident) published on 16 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, Selkirk House is excellent. Cannot fault anything, my sister is very happy and contented and knowing that she is well cared for is peace of mind for all the family.

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Review from Jo T (Resident) published on 20 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is extremely well run. All the staff are very helpful and caring. They are always very welcoming. The home is run to a very high standard. I have no complaints at all. I have no hesitation in recommending Selkirk House.

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Review from Kim B (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very thorough and professional. Listened to everything I had to say. Whilst being very professional, they were also very caring and considerate.
There is nothing bad I can say about this member of staff. What a credit they are to the company.

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Review from K R (Daughter-in-law of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having only recent experience of care homes my first impression on entering this home was the friendly, inviting atmosphere. The staff I have met all seem very helpful and caring, especially in some difficult situations and that, as the family of a resident, is all that you want. The best of care possible.

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Review from Leslie M (Son of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mym has been here, at Selkirk House, for a few months and I've seen her progress from being unwell to being restored to health. We, as a family, are so grateful for the care that has been shown to her. She is very happy and enjoying the staff who care for her. A very big thank you to you all.

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Review from Elizabeth O (Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Selkirk House for a fortnight's respite in January and I am happy to stay permanently. Having my little cat here with me makes a big difference to me and I am very grateful for this and for the kindness and hospitality to my daughter when she was 'snowbound' and could not get home. The staff
here are un-obtrusively caring. My room is warm and comfortable with a pleasant outlook. I can play my piano or listen to the radio or TV without disturbing anybody.


In my opinion, this home compares favourably with others I have visited in the neighbourhood.

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Review from M B (Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have no complaints at all.

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Review from Doreen M (Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Selkirk House has very good standards, very clean everywhere. I am happy living here. The staff are very caring and helpful. On the odd occasion when someone is not very helpful, when reported, it is dealt with in a pleasant way by management.

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Review from Maurice B (Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally Good.

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Review from F M (Daughter of Resident) published on 9 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Selkirk House for nearly 20 years and was very happy. The last 4 months of her life, she was unwell and the staff took great care of her - all staff from management down to ground level.


When end of life care was established the care she received was above and beyond

anywhere else she could have been nursed.


Wonderful people.

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Review from J L (Aunt of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been at Selkirk for the last 8 years and although she has gone downhill since she first went there. She seems very happy there and is happy with the staff and her surroundings.

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Review from John A (Son of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run care home. The staff are very considerate towards the residents. They are helpful and friendly in dealing with visitors. I particular, the entertainment officer seems to have livened up the experiences of the residents. Interesting news and discussion sessions are provided to residents in
a warm and friendly manner.

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Review from Stuart P (Son of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Selkirk House for six and a half years.
She suffers from severe dementia and at this time is doubly incontinent, unable to feed herself, totally immobile and cannot communicate.
She now needs complete care.
This is provided by the friendly, helpful staff of the care
home.
My mother has gone through all the phases of dementia including the angry and violent phase.
In each phase, the staff at Selkirk House have dealt with her in a caring, calm and professional way.
The accommodation is excellent.
My mother has a bedroom/sitting area with kitchenette and an ensuite bathroom.
I would highly recommend this care home.

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Review from Derek W (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well looked after - minor ailments attended to promptly - staff friendly and helpful but over anxious to get everyone seated for meals, long wait for service as a result.

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Review from H P (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well cared for at Selkirk. Staff are enabling, kind and patient. Mum is happy here.

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Review from Frances G (Sister of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I experienced this care home for four and a half years (Sept 10-April 15) when my older sister resided there and again from March 2016 to present day and now my second sister is a resident and have found it excellent in all respects. I am a frequent visitor there and have only ever found it faultless
in all respects - a real home from home.

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Review from Chris M (Niece of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt moved into the home in 2013. There were changes to how the staff and management operate but this I can't fault, their care and support for my aunt over the last few years or so when she was deteriorating. They were especially helpful and supporting for us both during her last illness thanks
to all to the staff in Selkirk.

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Review from Ellie A (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was treated with great kindness, care and dignity. I have nothing but praise for the staff at Selkirk House, not only this but also we as the relatives were also taken very good care of with great support and thoughtfulness. I have nothing but admiration for all the staff and thank them from
the bottom of my heart.

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Review from J H (Daughter of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff caring and welcoming and they treat my mother well. There is always plenty to do if she wishes to take part.
I am very satisfied with this home.

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Current Review Score: 9.7 (9.706)

Overview of Review Score

The Review Score of 9.7 (9.706) out of 10 for Selkirk House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.706 for Selkirk House is calculated as follows: ( (241 Excellents x 5) + (83 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 330 Ratings = 4.706

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Selkirk House is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Mar 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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