Anchor’s Selkirk House, in Plymouth, is a purpose-built home supporting up to 42 older people to live a comfortable lifestyle. It is located in the heart of Plymstock, close to local amenities and provides dementia care.
The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.
The care team get to know residents and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each resident’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients, and where possible by highly trained chefs and kitchen staff.
Anchor was proud to be named 'Best Care Home Operator' at the Care Awards in 2015. They are one of England’s largest providers of housing and care for those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people.
Anchor's chief executive was also awarded for making a difference to the care sector in the Third Sector Care Awards in 2015.
Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass expectations.
Group: Anchor
Person in charge: Michelle Amesbury (Manager)
Local Authority / Social Services: Plymouth City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 42 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 34
Shared Rooms: 4
Rooms with ensuite WC: 38
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Selkirk House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.6 (maximum of 10) for Selkirk House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Selkirk House in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.594 for Selkirk House is calculated as follows: ( (168 Excellents x 5) + (80 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 261 Ratings = 4.594
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Selkirk House is based on 9 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 9 Reviews ÷ 8.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Selkirk House has a Review Score of 9.6 (9.594) from 22 Reviews
Review submitted from a Postal Card by Leslie M (Son of Resident) on Monday 23 April 2018. Relates to April 2018.
My Mym has been here, at Selkirk House, for a few months and I've seen her progress from being unwell to being restored to health. We, as a family, are so grateful for the care that has been shown to her. She is very happy and enjoying the staff who care for her. A very big thank you to you all.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by M B (Resident) on Monday 23 April 2018. Relates to April 2018.
I have no complaints at all.
How likely would you be to recommend Selkirk House? Likely
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Review submitted from a Postal Card by K R (Daughter-in-law of Resident) on Monday 23 April 2018. Relates to March 2018.
Having only recent experience of care homes my first impression on entering this home was the friendly, inviting atmosphere. The staff I have met all seem very helpful and caring, especially in some difficult situations and that, as the family of a resident, is all that you want. The best of care possible.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Doreen M (Resident) on Monday 23 April 2018. Relates to April 2018.
Selkirk House has very good standards, very clean everywhere. I am happy living here. The staff are very caring and helpful. On the odd occasion when someone is not very helpful, when reported, it is dealt with in a pleasant way by management.
How likely would you be to recommend Selkirk House? Likely
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Review submitted from a Postal Card by Elaine B (Relative of Resident) on Monday 23 April 2018. Relates to April 2018.
My mother-in-law has been at Selkirk for over 5 years. The care she has been given is excellent. Staff are very friendly, caring and very kind. The activities are very good and although she can't always participate she is always made to feel so. One care worker has been at the home for a long time and is especially kind to all residents.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Elizabeth O (Resident) on Monday 23 April 2018. Relates to March 2018.
I came to Selkirk House for a fortnight's respite in January and I am happy to stay permanently. Having my little cat here with me makes a big difference to me and I am very grateful for this and for the kindness and hospitality to my daughter when she was 'snowbound' and could not get home. The staff here are un-obtrusively caring. My room is warm and comfortable with a pleasant outlook. I can play my piano or listen to the radio or TV without disturbing anybody.
In my opinion, this home compares favourably with others I have visited in the neighbourhood.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Maurice B (Resident) on Tuesday 17 April 2018. Relates to March 2018.
Exceptionally Good.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Website Submission by Roger S (Nephew of Resident) on Wednesday 11 April 2018. Relates to April 2018.
Our dear Auntie was cared for expertly, efficiently in the most caring and dignified way for the past 5 years. The level of care, professionalism and empathy was exemplary to the very end. Without a doubt, Selkirk is head and shoulders above the rest, nothing is too much trouble and the individual needs of the residents are always foremost in the dedicated staffs daily routine. There is a superb daily activity plan which means residents are constantly encouraged to join in activities. The surroundings and furnishings are of high quality, clean and cleverly reflect “ the old days” which makes people with dementia feel relaxed and comfortable. The meals provided are outstanding and varied.If I were to identify the success of Selkirk it would be the ability to operate as a team.
Everyone, from carers to chefs, cleaners, admin staff ALL play there part! This is a care home with a capital 'C' and I would have no hesitation in recommending Selkirk as a place for relatives enjoy their later years.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by F M (Daughter of Resident) on Wednesday 7 June 2017. Relates to March 2017.
My mother was a resident at Selkirk House for nearly 20 years and was very happy. The last 4 months of her life, she was unwell and the staff took great care of her - all staff from management down to ground level.
When end of life care was established the care she received was above and beyond anywhere else she could have been nursed.
Wonderful people.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by J L (Aunt of Resident) on Thursday 23 March 2017. Relates to March 2017.
My aunt has been at Selkirk for the last 8 years and although she has gone downhill since she first went there. She seems very happy there and is happy with the staff and her surroundings.
How likely would you be to recommend Selkirk House? Likely
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Review submitted from a Postal Card by John A (Son of Resident) on Monday 20 March 2017. Relates to March 2017.
A well-run care home. The staff are very considerate towards the residents. They are helpful and friendly in dealing with visitors. I particular, the entertainment officer seems to have livened up the experiences of the residents. Interesting news and discussion sessions are provided to residents in a warm and friendly manner.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Stuart P (Son of Resident) on Monday 20 March 2017. Relates to February 2017.
My mother has been a resident at Selkirk House for six and a half years.
She suffers from severe dementia and at this time is doubly incontinent, unable to feed herself, totally immobile and cannot communicate.
She now needs complete care.
This is provided by the friendly, helpful staff of the care home.
My mother has gone through all the phases of dementia including the angry and violent phase.
In each phase, the staff at Selkirk House have dealt with her in a caring, calm and professional way.
The accommodation is excellent.
My mother has a bedroom/sitting area with kitchenette and an ensuite bathroom.
I would highly recommend this care home.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by J H (Daughter of Resident) on Monday 20 March 2017. Relates to February 2017.
I have always found the staff caring and welcoming and they treat my mother well. There is always plenty to do if she wishes to take part.
I am very satisfied with this home.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Ellie A (Daughter of Resident) on Sunday 19 March 2017. Relates to March 2017.
My father was treated with great kindness, care and dignity. I have nothing but praise for the staff at Selkirk House, not only this but also we as the relatives were also taken very good care of with great support and thoughtfulness. I have nothing but admiration for all the staff and thank them from the bottom of my heart.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Frances G (Sister of Resident) on Friday 17 March 2017. Relates to February 2017.
I experienced this care home for four and a half years (Sept 10-April 15) when my older sister resided there and again from March 2016 to present day and now my second sister is a resident and have found it excellent in all respects. I am a frequent visitor there and have only ever found it faultless in all respects - a real home from home.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Chris M (Niece of Resident) on Thursday 16 March 2017. Relates to February 2017.
My aunt moved into the home in 2013. There were changes to how the staff and management operate but this I can't fault, their care and support for my aunt over the last few years or so when she was deteriorating. They were especially helpful and supporting for us both during her last illness thanks to all to the staff in Selkirk.
How likely would you be to recommend Selkirk House? Likely
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Review submitted from a Postal Card by H P (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Mum is well cared for at Selkirk. Staff are enabling, kind and patient. Mum is happy here.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Derek W (Resident) on Tuesday 14 March 2017. Relates to February 2017.
Well looked after - minor ailments attended to promptly - staff friendly and helpful but over anxious to get everyone seated for meals, long wait for service as a result.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Pam A (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
The overall care my mum receives is excellent. Staff are willing to go above and beyond to make sure my mum is happy in her environment.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by Ruth M (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
My mother required a considerable amount of extra care and support following a fractured hip and shoulder, and I was concerned as to whether the care home would be able to manage and look after her on her return from hospital.
I need not have worried, the care she received was wonderful. The home has well-organised systems and the staff are kind and compassionate.
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Postal Card by S B (Daughter-in-law of Resident) on Friday 10 March 2017. Relates to February 2017.
When my Mother-in-Law, who is 101, had a 'turn' early one evening, the staff on duty called me and the care and affection they showed to her while she was not completely conscious, and to me while I sat with her that evening, was a lesson to me why they are 'care staff'. While we all expected her to pass that evening, by the next day she was back to her usual self and oblivious to all the attention she had received, and we were all amazed. These ladies who care are a special breed (the men too!)
How likely would you be to recommend Selkirk House? Extremely Likely
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Review submitted from a Website Submission by Angela L (Daughter of Resident) on Thursday 8 October 2015. Relates to October 2015.
The staff at Selkirk House have made Mum's transition to a Care Home very straightforward and it is a great comfort to know she is so happy and well looked after. Her room is lovely and like home from home with her own belongings. Our family would highly recommend this care home.
How likely would you be to recommend Selkirk House? Extremely Likely
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There are currently no Care Home Idol entrants who have performed at Selkirk House