Aveland Court

Mum lived at Aveland Court for over 4 years and very recently passed away there (June 2020).
I fully understand why the home was awarded these results by the CQC in early March 2020, but so much has changed over a very short period. I believe it would be unfair for anyone to think that this is still the current situation. Our experience is the complete opposite of the CQC findings. There is a new permanent management team in place, and everybody is working extremely hard to improve and it really shows. They even now have a professional chef who has devised a wide and varied menu of tempting meals for residents.
My husband and I spent mums last few days with her at the home, both night and day. During that time, we witnessed first-hand how hard all the staff worked and how well they interacted with residents in a variety of circumstances. It was far more like an extended family.
On a personal level, all the staff, without exception were simply A M A Z I N G with our mum and also with accommodating us at a difficult time. They organised everything that mum needed quickly and efficiently around her changing needs, which made such a positive difference to her final days and reassured us as well. They incorporated numerous additional tasks into their already busy shifts and all with a smile and a kind word. I have always felt that my mum was treated with respect and dignity and this was very evident during our time there. Nothing was too much trouble.
Even though there is always much to do and the nature of the conditions that the home provide care for can be challenging, there is a caring, happy, positive and professional atmosphere in the home. I am glad that my mum was surrounded by such lovely caring people where nothing was too much trouble at the end of her life.
The staff even took on additional tasks on our behalf to make things easier for us so that everything was perfect for mum before she passed away – Thank you Aveland Court!
So here is our review
Caring – Excellent Thank you all so much. Your care made all the difference. I don’t think that mum could have been surrounded by a more caring and dedicated team of professional and effective people, especially during her final difficult days.
Effective – I was amazed at how the staff knew exactly what mum needed and when. Additional services, medication and equipment were put in place as soon as it was identified as being needed. Staff liaised well with external services that were needed as well.
Responsive – Additional items and elements were implemented to help mum and ensure that she was as happy and comfortable as she could possibly be e.g. erecting a hospital bed within a couple of hours of the GP recommending it. Arranging Last Rights within 15 minutes of the request being made.
Safe – We witnessed great care being taken with all residents throughout our time in the care home. It was clear that staff are dedicated, well trained and take residents safety seriously.
Well-led – In our opinion, the new manager and her team are doing a sterling job as are the dedicated team of care staff that they lead. Everyone seems to be pulling in the same direction and striving for still further improvements.

Overall – We have no hesitation in recommending Aveland Court Care Home as a safe, caring and welcoming place for a loved one.