Aveland Court

Aveland Road, Babbacombe, Torquay TQ1 3PT
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9.7 21 Reviews
  • Aveland Court, Torquay
Aveland Court provides residential care for older people in Torquay.

The attractive home is set on a leafy residential street in Babbacombe, just half a mile from the stunning seafront and close to local parks, gardens and shops.

The home is technology-friendly, with access to high-speed internet connectivity throughout the building.

Under new management since September 2022, the home is led and owned by a clinically trained nurse and a specialist care home consultant. The team is made up of 30 permanent staff to look after a small group of residents. The team pride themselves on their good attitude and caring nature.

At Aveland, the team think and feel through your lens. Quality of care is assessed through "feelings". They make residents "feel" good through interactions with them.

Aveland Court uses an electronic care planning system, which families can access to keep up to date on what loved ones are doing daily.

You might have a hundred questions; all you have to do is pick up the phone and call the team. They will arrange a time slot to answer all your questions without any obligation to choose Aveland Court.
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Care Provided by Aveland Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

The fee is based on individual care needs and the room allocated. Once we have reviewed your care needs with the Manager, we can give you an accurate quote.

These prices are only a guideline, please contact Aveland Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Cody Marsland (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (26)
  • Couples/Companion Rooms (2)

Visiting

  • Aveland Court do not believe in visiting restrictions. Preferably visit later morning or after lunch not to clash with the busy morning schedule for residents and staff. The most suitable times are 10 am till 12.30 pm and 2 pm till 4.30 pm.
    Please do not visit if unwell to protect residents and staff.

Parking

  • Parking is available on-site. Please do not block the driveway, as the home need access to emergency vehicles 24*7.
    Aveland Road curb parking is available with no restrictions.

Aveland Court Reviews (21)

9.7

Aveland Court has a Review Score of 9.7 (9.671) out of 10, based on 13 reviews in the last 2 years.
Over all time Aveland Court has 21 reviews.

Overall Experience
  • 17
  • 4
  • 0
  • 0
  • 0
Date Published
  • 21
  • 5
  • 6
  • 13
  • 8
Reviewer Connection to Aveland Court
  • 11
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 21, showing 21-21
Review from Kim E (Daughter of Resident) published on 14 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum lived at Aveland Court for over 4 years and very recently passed away there (June 2020).
I fully understand why the home was awarded these results by the CQC in early March 2020, but so much has changed over a very short period. I believe it would be unfair for anyone to think that this is still
the current situation. Our experience is the complete opposite of the CQC findings. There is a new permanent management team in place, and everybody is working extremely hard to improve and it really shows. They even now have a professional chef who has devised a wide and varied menu of tempting meals for residents.
My husband and I spent mums last few days with her at the home, both night and day. During that time, we witnessed first-hand how hard all the staff worked and how well they interacted with residents in a variety of circumstances. It was far more like an extended family.
On a personal level, all the staff, without exception were simply A M A Z I N G with our mum and also with accommodating us at a difficult time. They organised everything that mum needed quickly and efficiently around her changing needs, which made such a positive difference to her final days and reassured us as well. They incorporated numerous additional tasks into their already busy shifts and all with a smile and a kind word. I have always felt that my mum was treated with respect and dignity and this was very evident during our time there. Nothing was too much trouble.
Even though there is always much to do and the nature of the conditions that the home provide care for can be challenging, there is a caring, happy, positive and professional atmosphere in the home. I am glad that my mum was surrounded by such lovely caring people where nothing was too much trouble at the end of her life.
The staff even took on additional tasks on our behalf to make things easier for us so that everything was perfect for mum before she passed away – Thank you Aveland Court!
So here is our review
Caring – Excellent Thank you all so much. Your care made all the difference. I don’t think that mum could have been surrounded by a more caring and dedicated team of professional and effective people, especially during her final difficult days.
Effective – I was amazed at how the staff knew exactly what mum needed and when. Additional services, medication and equipment were put in place as soon as it was identified as being needed. Staff liaised well with external services that were needed as well.
Responsive – Additional items and elements were implemented to help mum and ensure that she was as happy and comfortable as she could possibly be e.g. erecting a hospital bed within a couple of hours of the GP recommending it. Arranging Last Rights within 15 minutes of the request being made.
Safe – We witnessed great care being taken with all residents throughout our time in the care home. It was clear that staff are dedicated, well trained and take residents safety seriously.
Well-led – In our opinion, the new manager and her team are doing a sterling job as are the dedicated team of care staff that they lead. Everyone seems to be pulling in the same direction and striving for still further improvements.
Overall – We have no hesitation in recommending Aveland Court Care Home as a safe, caring and welcoming place for a loved one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Aveland Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.671 for Aveland Court is calculated as follows: ( (109 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 155 Ratings = 4.671
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Aveland Court is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Mar 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 21 Oct 2025

We have one room available. Aveland Court provides support for the elderly in a homely setting with warmth and love from our team. Kindly call us to discuss your challenges. We can arrange a no-obligation viewing to meet our fantastic team.

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Awards / Recognitions (0)

Meet the Team (1)

Issac

Issac Theophilos

Job Title: Bliss Captain Joined: 2022

Issac Theophilos and his wife own Aveland court care home. They both are passionate, qualified Registered Nurses. They both have humble beginnings as care workers in the care home sector.


Experience:
Issac has experience working as a carer and being a Registered Manager of a FIVE STAR CQC-rated Nursing home in Sussex. Issac is one of the top care home consultants in the UK, advising care home leaders to deliver nothing less than Outstanding Care. Issac has audited more than 100+ care homes. Issac has experience helping care homes achieve Outstanding ratings from CQC to turning around Inadequate rated care homes. Issac implements the best strategies at Aveland through his consultancy experience.


Book:
Author of the book: How to Get Outstanding: An Ultimate Guide for Care Homes. Issac regularly publishes in leading care magazines and blogs about delivering the best care for vulnerable people.


Ethos and personal story:
Issac had a chance to care for loved ones from the very young age of 10. Issac walks his talk through Aveland's court care home. Issac cares about his staff and prioritises their well-being to deliver the best care for our residents. You can learn more about him by searching for his name on Google.


Educational Qualification:
Bachelor of Nursing
MBA in Healthcare leadership and Management
Diploma in Adult Social Care Management
Finance certification from the London School of Economics
Life long learner


Hobbies:
A typical family man loves enjoying time with little ones and a lovely wife. Issac spent a lot of time learning to be a better person and passing on that knowledge to help someone else achieve their goals. He listens to music but never gets the lyrics right. A voracious reader. Loves helping care homes overcome their challenges.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aveland Court to verify any information. View our terms and conditions. Aveland Court has an Enhanced Service - more info.