30 Kingshurst Drive, Oldway, Paignton TQ3 2LT
Kingsmount Residential Home provides a service based on dignity and quality of life, helping families to make an informed decision regarding their loved one's well-being and implementing a care plan within a friendly and supportive environment.
Extensive refurbishment has seen the home update its provision, meeting modern standards while enhancing the comfort and daily lives of residents.
There are pleasant views over Torbay from this residence that was formerly part of Oldway Mansion and still retains much of its charm and heritage.
Group: GrayAreas Ltd
Person in charge: Ann Jordan (Manager)
Local Authority / Social Services: Torbay Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 28
Shared Rooms: 2
Rooms with ensuite WC: 28
Weekly Charges Guide: Personal Care Single £615 – £950 , Personal Care Shared (per person) £560 – £705 (These prices are only a guideline, please contact Kingsmount Residential Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Directions:
Kingsmount is situated at the top of Kingshurst Drive just off Oldway Road. The entrance is on the right hand side when in front of the building.
Visiting:
Kingsmount Residential Home is a 24 hour operations and visitors may visit at any time, however, if a meeting with the manager is required, please call in advance to ensure a meeting can be arranged.
Parking:
Parking is available on site
Latest Care Quality Commission* Report on Kingsmount Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Kingsmount Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Kingsmount Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.8 out of 5 from 5 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.683 for Kingsmount Residential Home is calculated as follows: ( (148 Excellents x 5) + (44 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 202 Ratings = 4.683
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.781 Points relating to the number of positive Reviews for Kingsmount Residential Home is based on 5 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 5 Reviews ÷ 6.4 Target = 0.781
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Kingsmount Residential Home has a Review Score of 9.5 (9.464) from 17 Reviews
Review submitted from a Postal Card by S W (Granddaughter of Resident) on Thursday 7 December 2017. Relates to October 2017.
This was the third time we have chosen Kingsmount for my Nan, after a bad experience at another home. Before she even arrived we knew it was a much better establishment as a home visit was conducted and paperwork completed. During her stays, my Nan is always happy, clean and well fed and any problems are addressed quickly. The staff are very welcoming and professional. I would highly recommend this home and when the time comes for my Nan to need to be in a home permanently I have no doubts this is the best place for her. Thank you Kingsmount.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by S W (Resident) on Monday 4 September 2017. Relates to August 2017.
Staff are always happy to help.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by B L (Daughter of Resident) on Friday 18 August 2017. Relates to August 2017.
Management clearly excellent! Fantastically run home - faultless!
Staff all amazing - constantly working very hard - all very conscientious in everything they do. Very respectful of their employers and their appreciated working conditions - this is reflected in the staff's outward friendliness and welcome every time I visit.
My mum is kept safe, warm, well fed, clean and happy.
The personal and individual care given to each resident is second to none - really kind, genuine, respectful and caring to a really high level. Staff interact and spend time as required and over and above. Residents are treated with respect and dignity.
Excellent rooms and facilities, spotlessly clean! Thoughtful regular activities. An amazing, fantastic, happy home.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Tori Gray, Operations Manager at Kingsmount Residential Home responded to this review on 18 Aug 2017:
Thank you so much for your positive review. It is really uplifting for our staff to see how their hard work and dedication is appreciated. We are very lucky to have such a conscientious and caring team here at Kingsmount Residential Home.
Review submitted from a Website Submission by Trevor B (Brother of Resident) on Friday 28 July 2017. Relates to July 2017.
My sister spent her last 9 months at Kingsmount and they were the happiest since her husband passed away. The home made every effort to make her happy.
Friendly, compassionate, helpful and kind, words are not enough to explain how grateful we are to them. Even at her passing, they were there to support us. It goes to show that with all the poor reports about residential homes, there are still some to whom excellence comes as standard.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by M E (Daughter of Resident) on Monday 8 May 2017. Relates to April 2017.
Kingsmount perhaps could do with a lick of paint but the residents are all happy and the staff care is excellent.
The food is also of a high standard and generous portions.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Graham Philip I (Son of Resident) on Wednesday 29 March 2017. Relates to March 2017.
I thought the amount of kindness and care shown to my mother and family from all levels of staff was 5-star. Even when the staff was busy, they always make time to speak and make a hot drink - served with biscuits or cake.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Keith C (Son of Resident) on Thursday 8 December 2016. Relates to November 2016.
Security very good. Staff are friendly, helpful and informative. They are very good with Mum with her physio as recommended by Torbay Hospital (NHS) and all her personal needs.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Colin I (Husband of Resident) on Wednesday 7 December 2016. Relates to November 2016.
My wife was in care and was looked after by the staff she couldn't have asked for anything more, morning and night it was like being in a hotel. They were excellent could not have asked for more, anything she wanted they did it for her. I will recommend Kingsmount Residential Home to anyone they can not go wrong it is the best one.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Tori Addy, Operations Manager at Kingsmount Residential Home responded to this review on 07 Dec 2016:
Thank you so much for your kind review. It was a delight to be able to care for your wife for the short time she was with us and we wish you all the best in your new life in Devon.
Review submitted from a Postal Card by Karen M (Daughter of Resident) on Wednesday 7 December 2016. Relates to November 2016.
Very impressed with the attention of the staff and always seems to be someone close by.
Clean,warm and cosy surroundings but with a discreet attention to security. Very re-assured that my mother is being well looked after.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Margaret P (Daughter of Resident) on Friday 9 September 2016. Relates to August 2016.
When I visit my father the staff are cheerful and welcoming and give me information re his condition and well-being. The food he is offered is appropriate (soft diet) Drinks plentiful. He is clean and comfortable. He does not always cooperate with showering, dressing and going into the lounge but the staff try to encourage him. He has Alzheimer's and can be awkward and abusive at times. The staff remain cheerful. When he is cooperative he is funny and cheerful and the staff joke with him. In their brochure the home advertises "days out" but this hasn't happened in 18 months. I have taken him out when possible.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Roma H (Granddaughter of Resident) on Thursday 8 September 2016.
I feel that my grandmother is well looked after. I work in the care industry so am aware of people's needs and I feel the home meets my grandmother's needs. Any concerns I am informed.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Pam R (Cousin of Resident) on Thursday 1 September 2016. Relates to August 2016.
My cousin has been in this care home for two years. I have made several visits and always have received a warm welcome. I regularly have updates from the staff as to my cousin's well-being. She is well cared for in very pleasant surroundings.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by D C (Resident) on Friday 26 August 2016. Relates to August 2016.
It feels more like home, they clean every day, it's very good. I am very happy.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Sylvia R (Wife of Resident) on Monday 13 June 2016. Relates to May 2016.
Kingsmount from the very beginning were very caring they did a personal care plan. They are very attentive. They listen to anything and everything however small and if need be act on it.
I have no complaints at all in my husbands care. He has settled in and is relaxed and calm and I can't speak highly enough of the management and staff. To my mind Kingsmount is a really caring home.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Ann H (Daughter of Resident) on Friday 1 April 2016. Relates to March 2016.
The empathy, care and compassion of the staff makes me feel confident mum is as content and comfortable as she can be, even with complex and challenging needs. I feel reassured when I see the same staff each time I visit.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by G E (Son of Resident) on Thursday 3 March 2016. Relates to February 2016.
Kingsmount is a special place. It always seems to be a calm and relaxed atmosphere, despite the challenge which the care team encounter my mum is looked after very well, by kind and supportive carers. Everyone is treated as an individual and given a lot of time and attention. All in all this is a great example of how a care home should operate. Thank you.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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Review submitted from a Postal Card by Ray P (Husband of Resident) on Wednesday 14 October 2015. Relates to October 2015.
My wife suffers from advanced Alzheimer's and has benefitted considerably from the excellent care and consideration she receives from the staff at all levels in Kingsmount , where she has been a resident for 10 months. In her previous care homes she was deterioration rapidly and in one of those homes, the standard of care was poor. She is now well settled and comfortable and much less anxious than previously. The staff, whom I see often as I visit daily are well trained, motivated, friendly and clearly care for their residents. The way my wife is cared for at Kingsmount has proved a considerable source of comfort to me as I am still coming to terms with her situation.
How likely would you be to recommend Kingsmount Residential Home? Extremely Likely
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April 2017
September 2010
Recipient: Kingsmount Residential Home
Date: Friday 24 Sep 2010
Recipient: Kingsmount Residential Home
Date: Friday 24 Sep 2010
Recipient: Kingsmount Residential Home
Date: Friday 24 Sep 2010
Job Title: Registered Manager
Joined: 2002
Description:
Ann has been with GrayAreas Ltd since they bought their first home back in 2002. She worked her way up through the ranks at Mount Olivet, and was then promoted to the position of Head of Care at Kingsmount in 2009. Towards the end of 2009, she was promoted to the post of Registered Manager and has been a power house ever since.
Her compassion and warmth shown to residents, relatives and staff alike are a testament to the quality of care she encourages from her staff.
She has her LMAS (Leadership and Management) qualification and maintains an ongoing training schedule in order to keep up to date on various health and care issues.
She is an asset to our team and is available to chat to on our land-line number.
There are currently no Care Home Idol entrants who have performed at Kingsmount Residential Home