Kingsmount Residential Home

Staff are always happy to help.

Management clearly excellent! Fantastically run home - faultless!
Staff all amazing - constantly working very hard - all very conscientious in everything they do. Very respectful of their employers and their appreciated working conditions - this is reflected in the staff's outward friendliness and welcome every time I visit.
My mum is kept safe, warm, well fed, clean and happy.
The personal and individual care given to each resident is second to none - really kind, genuine, respectful and caring to a really high level. Staff interact and spend time as required and over and above. Residents are treated with respect and dignity.
Excellent rooms and facilities, spotlessly clean! Thoughtful regular activities. An amazing, fantastic, happy home.

My sister spent her last 9 months at Kingsmount and they were the happiest since her husband passed away. The home made every effort to make her happy.
Friendly, compassionate, helpful and kind, words are not enough to explain how grateful we are to them. Even at her passing, they were there to support us. It goes to show that with all the poor reports about residential homes, there are still some to whom excellence comes as standard.

Kingsmount perhaps could do with a lick of paint but the residents are all happy and the staff care is excellent.
The food is also of a high standard and generous portions.

I thought the amount of kindness and care shown to my mother and family from all levels of staff was 5-star. Even when the staff was busy, they always make time to speak and make a hot drink - served with biscuits or cake.

Security very good. Staff are friendly, helpful and informative. They are very good with Mum with her physio as recommended by Torbay Hospital (NHS) and all her personal needs.

My wife was in care and was looked after by the staff she couldn't have asked for anything more, morning and night it was like being in a hotel. They were excellent could not have asked for more, anything she wanted they did it for her. I will recommend Kingsmount Residential Home to anyone they can not go wrong it is the best one.

Very impressed with the attention of the staff and always seems to be someone close by.
Clean,warm and cosy surroundings but with a discreet attention to security. Very re-assured that my mother is being well looked after.

When I visit my father the staff are cheerful and welcoming and give me information re his condition and well-being. The food he is offered is appropriate (soft diet) Drinks plentiful. He is clean and comfortable. He does not always cooperate with showering, dressing and going into the lounge but the staff try to encourage him. He has Alzheimer's and can be awkward and abusive at times. The staff remain cheerful. When he is cooperative he is funny and cheerful and the staff joke with him. In their brochure the home advertises "days out" but this hasn't happened in 18 months. I have taken him out when possible.

I feel that my grandmother is well looked after. I work in the care industry so am aware of people's needs and I feel the home meets my grandmother's needs. Any concerns I am informed.

My cousin has been in this care home for two years. I have made several visits and always have received a warm welcome. I regularly have updates from the staff as to my cousin's well-being. She is well cared for in very pleasant surroundings.

It feels more like home, they clean every day, it's very good. I am very happy.

Kingsmount from the very beginning were very caring they did a personal care plan. They are very attentive. They listen to anything and everything however small and if need be act on it.
I have no complaints at all in my husbands care. He has settled in and is relaxed and calm and I can't speak highly enough of the management and staff. To my mind Kingsmount is a really caring home.

The empathy, care and compassion of the staff makes me feel confident mum is as content and comfortable as she can be, even with complex and challenging needs. I feel reassured when I see the same staff each time I visit.

Kingsmount is a special place. It always seems to be a calm and relaxed atmosphere, despite the challenge which the care team encounter my mum is looked after very well, by kind and supportive carers. Everyone is treated as an individual and given a lot of time and attention. All in all this is a great example of how a care home should operate. Thank you.

My wife suffers from advanced Alzheimer's and has benefitted considerably from the excellent care and consideration she receives from the staff at all levels in Kingsmount , where she has been a resident for 10 months. In her previous care homes she was deterioration rapidly and in one of those homes, the standard of care was poor. She is now well settled and comfortable and much less anxious than previously. The staff, whom I see often as I visit daily are well trained, motivated, friendly and clearly care for their residents. The way my wife is cared for at Kingsmount has proved a considerable source of comfort to me as I am still coming to terms with her situation.