Kingsmount Residential Home

30 Kingshurst Drive, Oldway, Paignton TQ3 2LT

Kingsmount Residential Home, Paignton, Devon
Kingsmount Residential Home, Paignton, Devon
Kingsmount Residential Home, Paignton, Devon

Kingsmount Residential Home provides a service based on dignity and quality of life, helping families to make an informed decision regarding their loved one's well-being and implementing a care plan within a friendly and supportive environment.

Extensive refurbishment has seen the home update its provision, meeting modern standards while enhancing the comfort and daily lives of residents.

There are pleasant views over Torbay from this residence that was formerly part of Oldway Mansion and still retains much of its charm and heritage.

Group: GrayAreas Ltd

Person in charge: Ann Jordan (Manager)

Local Authority / Social Services: Torbay Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment & Deafness • Multiple Sclerosis • Orthopaedic • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 28

Shared Rooms: 2

Rooms with ensuite WC: 28

Weekly Charges Guide: Personal Care Single £615 – £950 , Personal Care Shared (per person) £560 – £705

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

Kingsmount is situated at the top of Kingshurst Drive just off Oldway Road. The entrance is on the right hand side when in front of the building.

Visiting:

Kingsmount Residential Home is a 24 hour operations and visitors may visit at any time, however, if a meeting with the manager is required, please call in advance to ensure a meeting can be arranged.

Parking:

Parking is available on site

Latest Care Quality Commission* Report on Kingsmount Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Kingsmount Residential Home has a Review Score of 9.6 (9.610)

The Review Score of 9.6 (maximum of 10) for Kingsmount Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Kingsmount Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.61 for Kingsmount Residential Home is calculated as follows: ( (104 Excellents x 5) + (40 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 154 Ratings = 4.61

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Kingsmount Residential Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 9 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Kingsmount Residential Home?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Kingsmount Residential Home

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    3
  • Husband of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • more

Kingsmount perhaps could do with a lick of paint but the residents are all happy and the staff care is excellent.
The food is also of a high standard and generous portions.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I thought the amount of kindness and care shown to my mother and family from all levels of staff was 5-star. Even when the staff was busy, they always make time to speak and make a hot drink - served with biscuits or cake.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Security very good. Staff are friendly, helpful and informative. They are very good with Mum with her physio as recommended by Torbay Hospital (NHS) and all her personal needs.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

My wife was in care and was looked after by the staff she couldn't have asked for anything more, morning and night it was like being in a hotel. They were excellent could not have asked for more, anything she wanted they did it for her. I will recommend Kingsmount Residential Home to anyone they can not go wrong it is the best one.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tori Addy, Operations Manager at Kingsmount Residential Home responded to this review on 07 Dec 2016:

Thank you so much for your kind review. It was a delight to be able to care for your wife for the short time she was with us and we wish you all the best in your new life in Devon.

Very impressed with the attention of the staff and always seems to be someone close by.
Clean,warm and cosy surroundings but with a discreet attention to security. Very re-assured that my mother is being well looked after.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

When I visit my father the staff are cheerful and welcoming and give me information re his condition and well-being. The food he is offered is appropriate (soft diet) Drinks plentiful. He is clean and comfortable. He does not always cooperate with showering, dressing and going into the lounge but the staff try to encourage him. He has Alzheimer's and can be awkward and abusive at times. The staff remain cheerful. When he is cooperative he is funny and cheerful and the staff joke with him. In their brochure the home advertises "days out" but this hasn't happened in 18 months. I have taken him out when possible.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I feel that my grandmother is well looked after. I work in the care industry so am aware of people's needs and I feel the home meets my grandmother's needs. Any concerns I am informed.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

My cousin has been in this care home for two years. I have made several visits and always have received a warm welcome. I regularly have updates from the staff as to my cousin's well-being. She is well cared for in very pleasant surroundings.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It feels more like home, they clean every day, it's very good. I am very happy.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kingsmount from the very beginning were very caring they did a personal care plan. They are very attentive. They listen to anything and everything however small and if need be act on it.
I have no complaints at all in my husbands care. He has settled in and is relaxed and calm and I can't speak highly enough of the management and staff. To my mind Kingsmount is a really caring home.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The empathy, care and compassion of the staff makes me feel confident mum is as content and comfortable as she can be, even with complex and challenging needs. I feel reassured when I see the same staff each time I visit.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Kingsmount is a special place. It always seems to be a calm and relaxed atmosphere, despite the challenge which the care team encounter my mum is looked after very well, by kind and supportive carers. Everyone is treated as an individual and given a lot of time and attention. All in all this is a great example of how a care home should operate. Thank you.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My wife suffers from advanced Alzheimer's and has benefitted considerably from the excellent care and consideration she receives from the staff at all levels in Kingsmount , where she has been a resident for 10 months. In her previous care homes she was deterioration rapidly and in one of those homes, the standard of care was poor. She is now well settled and comfortable and much less anxious than previously. The staff, whom I see often as I visit daily are well trained, motivated, friendly and clearly care for their residents. The way my wife is cared for at Kingsmount has proved a considerable source of comfort to me as I am still coming to terms with her situation.

How likely would you be to recommend Kingsmount Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Job Vacancies

Staff Profiles

No image found

Ann Jordan

Job Title: Registered Manager

Joined: 2002

Description:

Ann has been with GrayAreas Ltd since they bought their first home back in 2002. She worked her way up through the ranks at Mount Olivet, and was then promoted to the position of Head of Care at Kingsmount in 2009. Towards the end of 2009, she was promoted to the post of Registered Manager and has been a power house ever since.

Her compassion and warmth shown to residents, relatives and staff alike are a testament to the quality of care she encourages from her staff.

She has her LMAS (Leadership and Management) qualification and maintains an ongoing training schedule in order to keep up to date on various health and care issues.

She is an asset to our team and is available to chat to on our land-line number.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Kingsmount Residential Home