Kingsmount Residential Home

30 Kingshurst Drive, Oldway, Paignton TQ3 2LT
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9.7 56 Reviews
  • Kingsmount Residential Home, Paignton
Kingsmount Residential Home provides a service based on dignity and quality of life, helping families to make an informed decision regarding their loved one's well-being and implementing a care plan within a friendly and supportive environment.

Extensive refurbishment has seen the home update its provision, meeting modern standards while enhancing the comfort and daily lives of residents.

There are pleasant views over Torbay from this residence that was formerly part of Oldway Mansion and still retains much of its charm and heritage.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1500
  • Self-Funded Residential Dementia Care: £1210 – £1500
  • RESPITE Self-Funded Residential Care: £1350 – £1550
  • RESPITE Self-Funded Residential Dementia Care: £1350 – £1550

Please see our website for Key Information and Important Additional Information to help you with decision-making and more information about what the fees cover and any additional costs (for example hair addressing or chiropody).

These prices are only a guideline, please contact Kingsmount Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Brennan Wilson (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (2)

Visiting

  • Kingsmount Residential Home is a 24 hour operations and visitors may visit at any time, however, if a meeting with the manager is required, please call in advance to ensure a meeting can be arranged.

Parking

  • Parking is available on site

Kingsmount Residential Home Reviews (56)

9.7

Kingsmount Residential Home has a Review Score of 9.7 (9.700) out of 10, based on 21 reviews in the last 2 years.
Over all time Kingsmount Residential Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Kingsmount Residential Home
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Total of 56, showing 21-40
Review from Ian S (Son of Resident) published on 14 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything about the service and experince at Kingsmount was first class.
Mum went in there looking every year of her 95 years but came out like a spring chicken, looking 20 years younger after just six weeks.
When she went in there, it looked like being permanent, but they did such a good job that
she was raring to get home after a few weeks.
Many thanks to all at Kingsmount for their excellent service.
Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for providing this review. We are so pleased to know your Mum left us with renewed energy and a spring in her step. I will, of course, pass on your comments to the manager and our wonderful team, who we are very proud of.

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Review from Mary G (Daughter of Resident) published on 26 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Such a lovely place. The staff make it a gold star for me. Their kindness, reassurance is outstanding and, more importantly, they all seem happy (happy staff, happy residents). My father loves it there; he never wants to leave. Activities are fantastic and keep my dad entertained; this puts my mind
at ease. Would highly recommend it!
Reply from Victoria Gray, Managing Director at Kingsmount Residential Home

Thank you for your lovely words. It's so nice for the team to receive this feedback, and they really are the ones who make Kingsmount what it is.
Kind regards.

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Review from Peter D (Sister of Resident) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been in Kingsmount for a short period so far and so my review is based on my findings in this short time.
The staff are numerous and friendly and genuinely want to make the residents stay as comfortable as possible. There is a schedule of outside entertainers who come into Kingsmount.
We have noticed an improvement to my sister's well-being.
Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to review our home. This is very much appreciated and your comments will be passed onto our wonderful staff. We are pleased to hear your observations that your sister has settled and her well-being has improved.

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Review from Robert H (Son of Resident) published on 8 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a review of the staff at Kingsmount Residential Home in Paignton who looked after my father for the last two years of his life. As a family, we are eternally grateful for the care they gave my father, especially the last year with his various ailments. The biggest compliment I can give them
is the staff treated my father as if he was one of their own family and gave him great care always they treated him with compassion and dignity in his final few weeks.
As a family we applaud them. Thank you.
Reply from Victoria Gray, Managing Director at Kingsmount Residential Home

Thank you so much for your kind words. It means so much to the team and it was our pleasure and honour to provide care to your your father. He will be sadly missed.

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Review from J P (Daughter of Resident) published on 9 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always very helpful and understanding. Although Mum does not take a lot of food, the staff ensure she gets help when needed. They never complain when Mum spills her drink and they have to change her bedding, sometimes more than once a day!
Mum says "I like this Hotel and the Manager
is very nice"
Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to complete this review. Your feedback is always welcome. All positive comments go a long way in re-iterating to our wonderful carers and staff that they are doing a grand job. It has been a pleasure looking after your mum and may we continue to do so for many more years.

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Review from S D (Daughter of Resident) published on 26 July 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff we have met are brilliant. We are particularly grateful for the support at the time of my father's death.
Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to complete this review. It was a pleasure looking after your father and we are saddened by his passing. The rating you have given for food & drink is noted. We are constantly researching ways to improve puree diets to ensure these can be nutritionally balanced, attractively presented and non repetitive so that our residents can look forward to these as much as any other non puree meal.

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Review from S R (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The overall standard of care and kindness of staff towards my father is so endearing. The past 2 years have been difficult for staff and visitors but they have been very accommodating. Food and cleanliness are excellent. The only care home I've been in that smells lovely. A credit to all staff. Thank
you for caring for my dad.
Reply from Victoria Gray, Managing Director at Kingsmount Residential Home

Thank you so much for your kind words. The whole team works very hard to make Kingsmount what it is so this kind of feedback means the world to us.

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Review from C G (Next of Kin) published on 18 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Kingsmount have always shown great care and empathy towards my late mother. My mum resided at the home for a little over 2 years and was always shown respect, kindness and conversation.
These have been and still are very difficult times for us all but especially those in a residential setting. The
manager has kept the residents safe at all times in these difficult days and months. I have always appreciated and understood the need for such measures although others may not.
Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for your kind comments. Your mother will be sadly missed not only by the care team but also by other residents with whom she became very close friends.

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Review from Raechel D (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review isn't just March, but all the time my mum was in Kingsmount. The care and empathy the staff give. They treat residents and family of residents with care and support. They really get to know you. Nothing was ever too much. They are amazing.
Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for your feedback and kind comments. I also believe the staff at Kingsmount and our sister home Mount Olivet are 'amazing' and I am proud to be part of that.

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Review from Tanya H (Daughter of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise Kingsmount highly enough. My mum received the most excellent care from all the staff. They understood her needs and mine as well, as it was very hard for me to make the decision that she needed 24 hour care. I watched her flourish and relax in her new surroundings. I knew she was happy
and well cared for, as she told me. Even during covid lockdown, the staff made sure Mum and I had contact with each other - which was priceless to me.
Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

It means such a lot to all of us to hear such a wonderful review. Thank you for taking the time to write this. Your Mum was a pleasure to look after.

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Review from Jennifer B (Daughter of Resident) published on 7 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been in Kingsmount for 6 months and has settled in well despite me not being able to go into the home to help this period due to covid. I believe she is being well cared for and the staff update me regularly. They are always kind and compassionate on the phone and happy to answer and discuss
any questions I may have.
Reply from Carole Wood, Finance & Operations Manager at Kingsmount Residential Home

Thank you for taking the time to forward feedback. This is important to us and we appreciate your kind comments.

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Review from Emma L (Daughter of Resident) published on 28 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has had a long respite care with this home, following a fall and a short stay in a peripheral hospital. From the beginning, the staff have worked hard to keep communication lines open between us and Dad, and latterly socially distanced garden visits have been a great joy and success as we come
out of the lockdown. My Dad looks well and is content. The staff I have spoken to have been very friendly and happy in their work which means a lot to us as a family. The Manager has dealt with every query patiently and professionally. It is unfortunate that Dad has relocated to a home nearer to us as we are extremely happy with the overall care he got during his stay but it was only a temporary placement. I would highly recommend this home for both respite and permanent care.
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Review from R P (Husband of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife received excellent care and support during her last five years in Kingsmount Residential Home.
I was able to sleep easily at night because I knew the staff were so considerate and kind carrying out all of her needs, which I could never have managed. I was made to feel very welcome during my
daily visits and almost felt part of the establishment myself. I cannot praise the home highly enough.
Reply from Tori Gray, Operations Manager at Kingsmount Residential Home

Thank you so much for your lovely review. You and your lovely wife will be missed - feel free to pop in and say hello if you're ever in the area.

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Review from Bernadette S (Daughter of Resident) published on 2 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the management and staff to be extremely helpful and understanding. My mother is looked after very well and the staff are all professional and kind. They listen to any concerns that may be there and help to put things right. Kingsmount is a very clean and relaxed place to be.
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Review from L W (Daughter of Resident) published on 6 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in permanent residency at Kingsmount since early September 2019. From initial contact prior to placement, the manager and staff were incredibly helpful, supportive and informative at this very difficult time. Mum has settled in and seems very content and happy here. It is a great relief
to us all and a great weight off of our shoulders to know that Mum is being well looked after.
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Review from P A (Sister of Resident) published on 13 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager was extremely helpful, giving information in a very caring manner. My brother was very happy here and enjoyed his last days here. All the nurses we met during our visit were very friendly and caring.
Reply from Tori Gray, Operations Manager at Kingsmount Residential Home

Thank you for your kind words. It was an absolute pleasure having your brother and caring for him in his final days. He will be sorely missed by us all and the garden will seem emptier without him in it.

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Review from Peter C (Son of Resident) published on 13 August 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
We found the quality of care given to mum exceptionally good. The staff were very professional and treated her with respect and dignity at all times. Mum was kept clean and comfortable and so was her room.
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Review from Tony S (Son of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff were very professional, caring and empathetic when caring for my mother.
Staff went over and beyond to ensure my mother's level of care and well being was catered for.
My mother's last days were peaceful and comfortable, she was surrounded by love.
Thank you to all at Kingsmount Residential
Home for a truly outstanding service.
Reply from Tori Gray, Operations Manager at Kingsmount Residential Home

Thank you for your kind words. It's always very humbling for our staff to be able to provide supportive care at such a sensitive time.

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Review from Nicholas B (Son of Resident) published on 3 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed for nearly a year and she said that all the staff were marvellous and caring. The staff organised activities to keep my mother alert and mobile. Christmas was especially good and my wife and I can unreservedly recommend this residential home.
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Review from Sharon W (Daughter of Resident) published on 8 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very happy living at Kingsmount. She is well cared for and very well fed. The rooms are very clean and tidy. When you visit you are always made very welcome and it feels like home from home. I am always informed if mum is not her normal self and advised if she is in need of anything. I would
always recommend Kingsmount for its care and attention to detail.
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Current Review Score: 9.7 (9.700)

Overview of Review Score

The Review Score of 9.7 (9.700) out of 10 for Kingsmount Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.700 for Kingsmount Residential Home is calculated as follows: ( (175 Excellents x 5) + (63 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 243 Ratings = 4.7
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Kingsmount Residential Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 May 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (5)

Meet the Team (2)

Brennan

Brennan Wilson

Job Title: Registered Manager Joined: 2003

Brennan joined GrayAreas Ltd just after the Grays bought their first home back in 2002. He worked his way up through the ranks starting at Mount Olivet and then moving to Kingsmount where he was quickly promoted to Senior Carer. In June 2015, Brennan accepted the post of Deputy Manager and then became the Registered Manager in June 2019.


His dedication, commitment and leadership have seen the home maintain the CQC Good rating and his compassion and warmth shown to residents, relatives and staff alike are a further testament to the quality of care he encourages from all his staff.


Brennan has a level 5 NVQ qualification and maintains an ongoing training schedule in order to keep up to date on various health and care issues.


He is an asset to our team and is available to chat with on our landline number.

Diane

Diane Prosser

Job Title: Activities Coordinator Joined: 2016

Having worked in care since being a teenager, Diane joined Kingsmount as a senior care assistant in 2016. After a few years at Kingsmount, she moved to our sister home, Mount Olivet Nursing Home, continuing in her care assistant role.


Wanting a change from care work but keen to stay in the caring profession, Diane was offered the opportunity to take on the role of activities coordinator at Kingsmount. And she jumped at the chance!


Diane's role is to create and organise various activities to stimulate the residents' physical, mental and emotional well-being at Kingmount. Her work covers a broad remit from coordinating family visits to organising craft activities and spending one-to-one time with the residents.


Originally from Brixham, Diane lives in Paignton, just a short walk from Kingsmount. Outside of work, she is a regular volunteer with St. Johns Ambulance.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Kingsmount Residential Home to verify any information. View our terms and conditions. Kingsmount Residential Home has an Enhanced Service - more info.