Fairlawn

St Mary's Road, Ferndown BH22 9HB
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9.9 64 Reviews
  • Fairlawn, Ferndown
Fairlawn is a warm and friendly residential and dementia care home in the heart of Ferndown, Dorset, offering compassionate care in a home-from-home atmosphere.

Fairlawn has 60 ensuite bedrooms over three floors and plenty of communal areas for residents to relax or socialise in, including a conservatory with direct access to a beautiful garden.

The experienced and well trained team at Fairlawn provides care for those who can no longer live independently, whether they are physically frail or suffering from dementia. All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1500

These prices are only a guideline, please contact Fairlawn to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tina Vincent (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Fairlawn Reviews (64)

Total of 64, showing 21-40
9.9

Fairlawn has a Review Score of 9.9 (9.869) out of 10, based on 24 reviews in the last 2 years. Over all time Fairlawn has 64 reviews.

Overall Experience

  • 45
  • 15
  • 3
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  • 0

Date Published

64
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40

Review from Maria J (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Went to see Mum today and as always had a very warm welcome as soon as I walked in. All the staff are so caring and I know Mum is happy and safe.
You’re all angels. Thank you all so much.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your kind review, I'm delighted that your mum is so happy with us at Fairlawn, wishing you all the best.

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Review from Susan D (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Fairlawn for over two years, her changing needs are always met with a smile and encouragement. I would highly recommend it to anyone wishing to have a lovely and friendly atmosphere. The staff are exceptional and go over and above every day.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you so much for your lovely feedback, the team at Fairlawn will be delighted by your review. Wishing you all the best.

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Review from J R (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we are very pleased to have chosen Fairlawn Care Home for our 96-year-old mum to live. The management and staff go above and beyond to accommodate her needs and are very helpful. The atmosphere feels very homely and is very clean. We are very impressed with the care shown to Mum and the
family.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for leaving a review for Fairlawn. It's wonderful to hear how well your mother has settled at Fairlawn, we're very grateful for your feedback. All the best.

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Review from Marina P (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to thank all the amazing team at Fairlawn Care Home for all their love, care and support in making the final year of our dear mama's life memorable, enjoyable and comfortable. We as her family were so very fortunate that Mama passed with such dignity and care that the team provided, not
only for dear mama; however also for her family. My sister and myself were treated with privacy and respect. The care team went above and beyond both day and night in supplying us with anything that we needed. In todays fast paced world where working in the care sector is very challenging, stressful and hugely underpaid for the workload that is required for our loved ones; it is reassuring to know that there are still quality care providers in our local community such as Care South. We will keep in contact and visit your memory garden in the beautiful grounds of Fairlawn and take time to reflect and remember dear Mama.
With much Appreciation.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you so much for taking the time to leave Fairlawn a review. I am so sorry to learn of your mothers passing, the team will be so touched to read your comments. Wishing you all the best and we hope to have you visit soon.

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Review from L G (Wife of Resident) published on 17 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to commend all the staff on the first floor for their caring attitude towards all the clients in spite of the difficulties that they face at times.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your review and your lovely message, I'll be sure to pass it on. All the best.

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Review from J L (Mother of Resident) published on 17 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is in a care home as she has MS and could no longer live at home. She is very well looked after, the staff are always lovely and very helpful. She has a very nice room with her personal belongings and the gardens are very well-kept and beautiful to go and sit in. Since she has been a resident
I haven't worried about her so much as she has all she needs and if she needs medical assistance the staff sort it for her.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for taking the time to leave Fairlawn a review, the team and I are so grateful for your kind words. Thank you again and wishing you all the best.

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Review from K L (Resident) assisted by family/friend published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

General experience is very good and would recommend it.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your review, wishing you all the best.

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Review from L B (Daughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came into Fairlawns for two weeks of respite - very poorly. After two weeks she said she didn't want to go home and the difference in her is amazing. The staff have been wonderful. She really enjoys all the activities and the staff work hard to keep them entertained. Well looked after in all
departments including food.

Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you so much for your 5* review, I will pass on your comments to the team, all the best.

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Review from C M (Stepdaughter of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad seems very happy and put on weight since he has moved in.

Reply from Phil Smith, Director of Residential Care at Fairlawn

I am delighted that your dad has settled in well. Thanks for the review.

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Review from Eileen G (Respite Resident) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve recently had a short stay at Fairlawn whilst my family were away. The care staff were excellent, food was delicious and I can’t fault the home. Highly recommend for a short stay. Very convenient location, close to where I live so I was able to continue to see my friends.

Reply from Phil Smith, Director of Residential Care at Fairlawn

I am so pleased you enjoyed your stay with us at Fairlawn, thank you for taking the time to leave a review. Wishing you all the best.

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Review from S C (Wife of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found Fairlawns very friendly the staff were caring and did their very best and I greatly admire their patience with some very difficult situations. The managers were not always great but the managers there at the moment, I found very friendly, and they made me feel welcome.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you for your review, I will pass on your feedback to the team at Fairlawn. All the best for the future.

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Review from D C (Husband of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of the care home in which my wife now resides is excellent. The care provided far surpasses the previous care home and all she was interested in when she was in hospital for a month was "when can I go home to my room?" The staff are real carers and friendly with their charges. The food
there has room for improvement but then again you cannot please all the residents all of the time.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you for taking the time to leave Fairlawn a review, I am delighted you have rated the overall experience as 5*. Wishing you all the best.

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Review from V C (Daughter of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is cared for very well which gives her family relief. Sometimes her clothes, handkerchiefs and other items belonging to her which are named/labelled go missing. They sometimes come back but sometimes not such as a handkerchief and laundry bag which my eldest sister bought for her in Madiera.
We trust and respect all the staff and wish the government would pay them the same as nurses. God help us if carers went on strike.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you for leaving the home a review, I will be sure to pass on your feedback to the team. Wishing you all the best.

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Review from M C (Son of Resident) published on 16 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally mum and I are very happy with everything at the home. If mum has anything to say about the home, it's about the food and cost of care and sometimes the activities. But you can't please everybody all the time.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you for leaving the home a review, I will pass on your feedback to the team. All the best.

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Review from Barbara C (Daughter of Resident) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm welcome is offered to me when I visit the home. Staff know who I am and who I am visiting. My mother is very well cared for, he room is always clean and tidy, and staff respect her privacy and how her room has all her personal items, i.e. pictures and ornaments around, which are left as
she wants them. She has choices of activities, hairdresser etc, and they meet her needs with her choice of food. Overall, she is happy there, which is what is important for us both.

Reply from Simon Bird, Chief Executive at Fairlawn

Thank you so much for your five-star review. I will pass on your comments to the team. All the best.

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Review from Jennie C (Daughter of Resident) published on 30 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've always been grateful for the care Fairlawn has shown my mum, and the dedication of the staff, particularly in the times of Covid, however since the new manager has been in the home I've definitely seen an improvement in the standard of care/communication. The manager sets a great example in her
work ethic, wearing many a hat,(manager, carer etc). All staff that I've met couldn't be any more dedicated to their roles with little thanks in means of pay from our government.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for your review, I am so pleased to read how well your mother has been cared for at Fairlawn.

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Review from D B (Daughter-in-law of Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended in August with my husband. We found the staff to be very friendly and courteous. We found the building to be of an excellent standard with regard to cleanliness and decor. We feel that my mother-in-law will receive excellent care and seems settled and happy here.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for your kind words, I am delighted that your mother-in-law has settled in well, do get in touch if there is anything more we can do. Thanks again!

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Review from Susan P (Wife of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband has Alzheimer's and after a fall was sent for rehabilitation, after a broken hip, to Fairlawn. I have always found all the staff helpful, friendly and reassuring. He has been cared for since and although I have found the situation heartbreaking for me, I realise he is receiving excellent
care as he remains physically very well. I am thankful and grateful for the care he receives.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for taking the time to review Fairlawn, I am so pleased to read your comments and will be certain to share with the team. Wishing you all the best.

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Review from Steven B (Son of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 8 years at Fairlawn, until her recent death in May. During that time, apart from some bouts of anxiety, I believe she was extremely happy. she was under the care of ever changing personnel in the latter years, but practically without exception all the staff were caring, empathetic and
professional with her. Cheery words, a joke and banter without ever overstepping the marl. This applied from management to kitchen staff and a truly lovely cleaning lady. There was also an activities lady who became close to Mum on a religious level. In these testing times I do home all recruitment of staff can be spared and provided training to keep up these high standards.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for taking the time to leave Fairlawn a review, I'll be sure to pass on your lovely comments to all the team. Many thanks.

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Review from Jane S (Daughter of Resident) published on 18 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after, always a warm welcome. Very pleasant staff.

Reply from Aaron Whitehead, Director of Residential Care at Fairlawn

Thank you for leaving us a review. I am pleased to read how happy you are with the home. Many thanks.

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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Fairlawn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.869 for Fairlawn is calculated as follows: ( (241 Excellents x 5) + (30 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 274 Ratings = 4.869

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fairlawn is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

Meet the Team (1)

Tina

Tina Vincent

Job Title: Home Manager

Tina brings with her over 30 years of experience in care, during her career, Tina has been a trainer, delivering Health and Social Care apprenticeships. She is currently studying her Level 6 in Health and Social Care Management.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fairlawn to verify any information. View our terms and conditions. Fairlawn has an Enhanced Service - more info.