Fairlawn

General experience is very good and would recommend it.

My mum came into Fairlawns for two weeks of respite - very poorly. After two weeks she said she didn't want to go home and the difference in her is amazing. The staff have been wonderful. She really enjoys all the activities and the staff work hard to keep them entertained. Well looked after in all departments including food.

My dad seems very happy and put on weight since he has moved in.

I’ve recently had a short stay at Fairlawn whilst my family were away. The care staff were excellent, food was delicious and I can’t fault the home. Highly recommend for a short stay. Very convenient location, close to where I live so I was able to continue to see my friends.

I found Fairlawns very friendly the staff were caring and did their very best and I greatly admire their patience with some very difficult situations. The managers were not always great but the managers there at the moment, I found very friendly, and they made me feel welcome.

My experience of the care home in which my wife now resides is excellent. The care provided far surpasses the previous care home and all she was interested in when she was in hospital for a month was "when can I go home to my room?" The staff are real carers and friendly with their charges. The food there has room for improvement but then again you cannot please all the residents all of the time.

My mother is cared for very well which gives her family relief. Sometimes her clothes, handkerchiefs and other items belonging to her which are named/labelled go missing. They sometimes come back but sometimes not such as a handkerchief and laundry bag which my eldest sister bought for her in Madiera. We trust and respect all the staff and wish the government would pay them the same as nurses. God help us if carers went on strike.

Generally mum and I are very happy with everything at the home. If mum has anything to say about the home, it's about the food and cost of care and sometimes the activities. But you can't please everybody all the time.

Always a warm welcome is offered to me when I visit the home. Staff know who I am and who I am visiting. My mother is very well cared for, he room is always clean and tidy, and staff respect her privacy and how her room has all her personal items, i.e. pictures and ornaments around, which are left as she wants them. She has choices of activities, hairdresser etc, and they meet her needs with her choice of food. Overall, she is happy there, which is what is important for us both.

I've always been grateful for the care Fairlawn has shown my mum, and the dedication of the staff, particularly in the times of Covid, however since the new manager has been in the home I've definitely seen an improvement in the standard of care/communication. The manager sets a great example in her work ethic, wearing many a hat,(manager, carer etc). All staff that I've met couldn't be any more dedicated to their roles with little thanks in means of pay from our government.

I attended in August with my husband. We found the staff to be very friendly and courteous. We found the building to be of an excellent standard with regard to cleanliness and decor. We feel that my mother-in-law will receive excellent care and seems settled and happy here.

My husband has Alzheimer's and after a fall was sent for rehabilitation, after a broken hip, to Fairlawn. I have always found all the staff helpful, friendly and reassuring. He has been cared for since and although I have found the situation heartbreaking for me, I realise he is receiving excellent care as he remains physically very well. I am thankful and grateful for the care he receives.

My mother spent 8 years at Fairlawn, until her recent death in May. During that time, apart from some bouts of anxiety, I believe she was extremely happy. she was under the care of ever changing personnel in the latter years, but practically without exception all the staff were caring, empathetic and professional with her. Cheery words, a joke and banter without ever overstepping the marl. This applied from management to kitchen staff and a truly lovely cleaning lady. There was also an activities lady who became close to Mum on a religious level. In these testing times I do home all recruitment of staff can be spared and provided training to keep up these high standards.

Very well looked after, always a warm welcome. Very pleasant staff.

The home have worked well under extreme circumstances and changing staff, however, continuity needs addressing. I cannot rate the home as Mum was admitted during lockdown, I have therefore not had admittance. At the beginning, there were teething problems. Communication between staff and relatives needs to be reviewed. I am not made aware of problems quickly enough and I could have rectified them.

When I visit all the staff are very helpful and show kindness and care to my friend.

Unfortunately after 3 weeks, he passed away but it was very peaceful and he was in no pain and I couldn’t have wished for a more painless end. We were able to spend precious ‘end of life’ time with him even in these ‘odd’ times and for that I am extremely grateful - so thank you to all at the nursing home - you did a fabulous job and I admire you all for the work you do.

My husband is so happy and content at Fairlawn Care Home at Ferndown, Dorset. Our three children(adult) agree with me that we can't fault Fairlawn - everything about it including the decor. The staff are absolutely amazing. They always acknowledge us and smiling, and nothing is too much trouble when we request something. There are times when things must be difficult for them. Congratulations on your achievements.

All staff are caring and look after my mum very well. Management keep me informed of all aspects of care.

I find all the staff very friendly and extremely helpful. All rooms and joint facilities are kept very clean, also if there is anything you require they will do their very best to obtain it for you. The activities staff often visit if there is anything you would like to do eg quizzes, games, gardening to name but a few and they will try to include it in the programme if at all possible.