Fairlawn

St Mary's Road, Ferndown BH22 9HB
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9.8 68 Reviews
  • Fairlawn, Ferndown
Fairlawn is a warm and friendly residential and dementia care home in the heart of Ferndown, Dorset, offering compassionate care in a home-from-home atmosphere.

Fairlawn has 60 ensuite bedrooms over three floors and plenty of communal areas for residents to relax or socialise in, including a conservatory with direct access to a beautiful garden.

The experienced and well trained team at Fairlawn provides care for those who can no longer live independently, whether they are physically frail or suffering from dementia. All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1375
  • Self-Funded Residential Dementia Care: from £1600
  • RESPITE Self-Funded Residential Care: from £1500

These prices are only a guideline, please contact Fairlawn to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tina Vincent (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (0)

Fairlawn Reviews (68)

9.8

Fairlawn has a Review Score of 9.8 (9.845) out of 10, based on 27 reviews in the last 2 years.
Over all time Fairlawn has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fairlawn
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Total of 68, showing 1-20
Review from Rosie H (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful home offering love, care and compassion not just to the residents but also their families at what is an emotional time. The management team is exceptional.
Reply from Rachel Wood, Head of Customer Relations at Fairlawn

Thank you so much for your review. Your kind words mean a lot. We are so pleased that you think our home is wonderful and offers love, care and compassion. The team will be so grateful for your review, so thank you again, it means a lot.

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Review from J C (Daughter of Resident) published on 5 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On balance, this care home is the best I've seen (out of many). One thing that Mum is always wearing her own clothes, which sounds silly, but is not the case in some homes. Most ot the staff are very good and kind, they are very good at informing me of any illness/accidents, ie falls. I'm a very regular
visitor, so have seen the continuity of care over 2 years.
Reply from Rachel Wood, Head of Customer Relations at Fairlawn

Many thanks for your review, I will be sure to share your kind words with the team, I know they will appreciate them.

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Review from Elizabeth B (Wife of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been in Fairlawn since the middle of July 2025, and so far, I am most impressed by the admin staff, carers and domestic staff. Management, gardeners and chef. We celebrated our 67th Wedding Anniversary on the 9th August 2025, and the staff gave us a wonderful celebration day lunch. Personally,
all staff celebrated with us, plus the chef served our lunch himself, full marks all round.
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Review from Nicky W (Friend of Resident) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did not want my client to have to go into residential care, but when the time came and I approached Fairlawn, the experience was a very positive one. From first contact to several weeks into residential care, the whole experience has been smooth, calm, easy and very reassuring. My client is happy
at Fairlawn and thriving. His needs are being met very well, and he obviously feels safe and happy, as well as comfortable and well cared for. I would highly recommend Fairlawn.
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Review from Shaun D (Son of Resident) published on 12 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the care home and their superb staff to be very caring, compassionate and always polite. Although my mum was only in the home for a short period time, the staff made every effort to make her stay a pleasant one.
Reply from Rachel Wood, Head of Customer Relations at Fairlawn

Thank you so much for your review, it's great to read that your mum had a pleasant stay with us. The team will be so pleased to hear that you consider them to be very caring, compassionate and polite - it means a lot, so thank you again.

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Review from S G (Daughter of Resident) published on 29 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A brilliant VE Day Garden Party.
Fantastic food & drinks.
Well organised, great atmosphere.
100%
Mum joined in and sang.
Reply from Esther Sheppard, Senior Customer Relationship Manager at Fairlawn

Thank you for your review. We are so pleased you and your mum enjoyed the VE Day garden party.

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Review from C T (Daughter of Resident) published on 16 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care staff, management, and all departments efficient, informative and caring.
Reply from Esther Sheppard, Senior Customer Relationship Manager at Fairlawn

Thank you for your 5* review - will share this feedback with the team.

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Review from C M (Daughter of Resident) published on 2 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was my stepfathers 100th birthday and the effort put in by all the staff we saw at the home was above and beyond our expectations. The amount of food and quality of the food was the biggest shock!!! The birthday cake the chef had done was actually the best I had tasted....you could tell a lot of
effort and care had gone into it. Anything we wanted the staff were only too happy to assist. A very memorable 100th and we are very grateful to all at Fairlawn.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your kind words! We're thrilled to hear your stepfather's 100th was so special. Our team takes great pride in making every celebration memorable. We will share this with the team.

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Review from F S (Goddaughter of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited a relative at the home on Monday, and the staff were incredibly helpful and friendly. They arranged to move our relative from her room to the lounge so that we could all be together as the room felt crowded with 3. The staff member who moved her did so with care, talking to her all the time.
The lounge was clean and tidy and the chairs very comfortable. Each time I have visited, I have found my relative to be well cared for, and she seems very happy there.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your lovely feedback! We're so pleased to hear that your visits have been positive and that your relative is happy and well cared for. Our team truly appreciates your kind words!

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Review from S T (Daughter of Resident) published on 9 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been at Fairlawn for two months and struggled to get used to new people and things. However, I find that she is becoming much more relaxed and happy in her new surroundings. As a family we are very happy with her care, cleanliness and safety are second to none, only hope that she
continues to enjoy her new home.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your review. We are so pleased your mother has started to feel relaxed and happy in her new surroundings. We will share this lovely feedback with the team.

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Review from Carole H (Niece of Resident) published on 2 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt has been in Fairlawn with dementia for over 2 years and we have been very impressed with the care given in every aspect. Good communication with family, regular updates and social events. Excellent catering. We are so reassured that my aunt is safe, comfortable and cared for. Would highly recommend
Fairlawn to anyone seeking a caring quality residential home.
Reply from Phillip Smith, Director of Residential Care at Fairlawn

Thank you so much for such a positive review and recommendation. The team at Fairlawn will be delighted!

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Review from Helen G (Daughter of Resident) published on 2 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have been so happy with the choice of care home we made for my mum. She has been a resident since March 2024 and really loves it here and feels well cared for. The staff are all absolutely fantastic and do a great job, from the management, the carers, the housekeepers and even the maintenance man! The
rooms are lovely and clean and the food is (mostly) very good. I would be happy to recommend Fairlawn to anybody needing care.
Reply from Phillip Smith, Director of Residential Care at Fairlawn

Thank you so much for your very kind words. We are so glad that Mum is settled and happy. The team will be delighted with this feedback and I will ensure it is shared to all.

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Review from Anita K (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Most of the staff are very friendly and caring. The food is mostly good. Activities have have improved over the last 2 or 3 months. The lounges, coffee areas, bedrooms and toilets are exceptionally clean.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your review, we will share this feedback with the team.

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Review from E P (Husband of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We approach the end of 2024 and the time to reflect on the past year approaches. I remain in awe at the care, love and simple humanity displayed by all at Fairlawn. Sadly it goes unnoticed by those who simply pass by on their busy day, popping into the nearby supermarket or caught up otherwise in their
busy lives. I am sure that were there a Richter scale system of measuring care and devotion Fairlawn care levels would be off the scale. Thank just does not seem enough.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your lovely review 5* review. The team at Fairlawn we will be so pleased to read this review.

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Review from S C (Stepdaughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to the manager and her team for the care they have shown to my stepmum. She was reluctant to come into a care home, but the care she has received has been outstanding. I love the activities that they plan and the way that all the staff (and often their young families) get involved.
The last few months have been a difficult time - full of lots of feelings of guilt that we weren't managing at home. But I know she is where she needs to be, that she is happy and that she is getting excellent care.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for taking the time to leave Fairlawn a review. We are pleased to hear you find the care excellent and will enjoy sharing this review with the team.

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Review from A H (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am confident that the staff at Fairlawn always treat mum with as much kindness and respect as I was able to provide for her. The staff are generally cheerful, and have time to listen and respond to our questions as they arise. The activities provided for residents are varied, and I know that residents
are encouraged to join in in whatever way they are able - even if it is just being present and enjoying watching other people do things.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your review. I am so pleased your happy with the care and staff at Fairlawn.

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Review from Sue G (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We as a family are so pleased that my mum is in Fairlawn. The facilities are lovely, and so clean. The laundry service is run extremely professionally, this is a big issue for my mum. The head if laundry is a star with my mum. The staff are a joy. So kind and caring. They also try and care for the
family as well as the resident, realising when you've had a difficult visit, and lending support. Maintenance and cleanliness are excellent, carpet cleaned regularly, always cleaners around.
Food looks very good, and what I've tasted was wonderful. Finally their entertainment and open days. The whole team pull together like a family. BBQs in the summer, with raffles and stalls, even an ice cream van. Christmas fayre with Santa, elves and a sleigh. They really do go the extra mile.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you so much for this fantastic review, it is a pleasure to read how the team at Fairlawn are supporting your mother and the family. We will share this review with the team.

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Review from J W (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have found the home to be excellent. All the staff are friendly. They go above and beyond what is expected of them. It doesn't matter what time you turn up, they are always ready to listen and to sort out your concerns. It has a friendly atmosphere. They have helped my mum so much.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your 5* review. We will share your lovely words with the team.

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Review from Lisa A (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was in Fairlawn Care Home for 8 months until he passed away. He was very reluctant to go into care but knew that he had to. He soon settled and became very fond of all the staff with a couple of firm favourites. He was looked after with so much love, care, respect and dignity, and for that, I
cannot thank the staff enough. They also looked after me and my family members, especially at the end of dad's life. I highly recommend Fairlawn to anyone in need of care.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you for your kind words - We are so sorry to hear of your fathers passing, we are sending our condolences to you and your family. We will share your heartfelt comments with the team.

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Review from E W (Daughter of Resident) published on 16 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An expert management team and staff are outstanding, My mother was not in this home long can I cannot fault the care home one little bit.
Reply from Phil Smith, Director of Residential Care at Fairlawn

Thank you so much for your lovely feedback, I am in no doubt that the team at Fairlawn will be absolutely thrilled to read your kind words. Wishing you all the best.

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Current Review Score: 9.8 (9.845)

Overview of Review Score

The Review Score of 9.8 (9.845) out of 10 for Fairlawn is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.845 for Fairlawn is calculated as follows: ( (268 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 310 Ratings = 4.845
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fairlawn is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 64 registered maximum number of service users is 12.8, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Jan 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Tina

Tina Vincent

Job Title: Home Manager

Tina brings with her over 30 years of experience in care, during her career, Tina has been a trainer, delivering Health and Social Care apprenticeships. She is currently studying her Level 6 in Health and Social Care Management.

Frequently Asked Questions about Fairlawn

What types of Care is Fairlawn registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fairlawn have?

There are 64 Single Rooms.

What are the Facilities & Services at Fairlawn?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Fairlawn to the centre of Ferndown?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fairlawn to verify any information. View our terms and conditions. Fairlawn has an Enhanced Service - more info.