Maiden Castle House

My father was in palliative care at Maiden Castle House for a month. I have nothing but praise for the care, respect and consideration he received, and for the efforts the staff made to make his last days comfortable and dignified. At the same time, they were very attentive to the family and their emotional needs. Visiting hours were flexible and we were able to spend precious moments with him.

My mother has been a resident for 8 weeks of respite care, following my father's heart attack as he was her main carer and respite care was required as he was unable to look after her. She received excellent care from all members of staff, who encouraged her to participate in activities and to eat proper meals (originally was only having soup and complan 3 times a day). She was well looked after.

Thank you.

Mum has been a resident for 8 months, she has received excellent care from everyone the whole time she has been here. The carers and staff are all very patient and kind. They do a lot with all the residents and try to include everyone. Mum is well looked after.

Mum loves taking part in a huge variety of activities, particularly enjoying meeting the donkeys, owls and alpacas. My brother and I are so grateful for everyone involved in making Mum feel so cared for and at home.

Just so many, many thanks for helping her husband cope with a difficult day.

Own room for relaxing but uses communal day room for meals and company.

I observe this as a well-regulated home that seeks to provide both the support and interests that stimulate residents and are relative to age and social background.

My wife has been a resident for over two and a half years, all this time I have found both the home and staff excellent. Every single one is most helpful to both residents and my frequent visits. I would certainly recommend this home to everyone.

Friendly and welcoming, good communication and lots of nice activities.

As always Mum is being very well looked after. Thank you for your continued support.

Mum wasn't managing well at home and it was finally decided she needed full time care. Oh my what a change to her there has been. At home she had become miserable, nothing was ever right anymore; she was very lonely. Within a few days of being in the home she became a different person. She loves all the staff, says how kind and caring they all are, and she joins in with the activities which she enjoys very much. My Mum has now gone back to how she used to be years ago. She is happy and so am I. I can't thank all the staff enough for what they do. Everyone is always so smiley, it's like they all love the job they do and what a difference to the atmosphere that makes. I love going to visit her now whereas before I never knew what I might be faced with next. It has certainly made my life a whole lot easier and I am so delighted my Mum is so happy. Well done to the manager and the whole team. They have all been amazing.

What a wonderful home, the environment is lovely, very welcoming and clean. The whole team from the very top are wonderful the home manager was extremely supportive and met with me several times whilst transitioning to my partner moving to care. The activities were wonderful. I won’t stop recommending this home to friends

Great facilities. The design of the lounge adds to a sense of community. The staff are patient, kind and supportive. Feel grateful that my father is in this particular care home.

Mum has spent four very happy weeks here and made some good friends, she was sad to say goodbye. The care home I had originally booked let us down at the last minute and I couldn't be more grateful to the staff here for organising Mum's stay so quickly for me. From my first phone call until I came to bring Mum home, all the staff have been amazing, so patient and kind with nothing being too much trouble. It's a really happy and nurturing place and I will definitely be booking Mum in for respite again (I hope they'll have space!). Thank you all so much.

Not much to say other than from management to the care staff, it is a wonderful service and made my aunt feel like it was home. I will be forever grateful for Maiden Castle. They gave my aunt the best she could have.

My sister and I have just lost our lovely mum. Mum was a resident in Maiden Castle House for nearly 6 years. My sister and I cannot recommend this care home enough. Words will not express how we feel. Mum always called Maiden Castle House her home. Which it was. Mum had friends in the home of whom she was very fond of. Staff have always gone that extra mile to ensure Mum was safe, clean and comfortable in all the time she was a resident. Mum was taken ill a few weeks ago and in that time my sister and I spent many hours of every day with Mum. We saw that absolutely nothing was too much trouble. Her carers made sure she always had clean clothes on. Mum was offered whatever she wanted to eat or drink, be it, soup, jelly or ice cream. What is special to me is that during a night stay we were offered drinks, food, a pop-up bed etc. The staff made sure my sister and I had so much support it was like we were with extended family. At the end Mum was made very cosy and all staff supported us. Thank you.

My wife stayed for respite, her needs were very high, however, the team met her needs with the utmost dignity and was really happy with her stay. When she needs another holiday she will be returning to Maiden Castle House. I was most impressed with the management team from viewing the home to pre-admission and they were amazing on the day of the move even helping me take all her belongings to her room! I am most satisfied.

We are always made to feel welcome when we visit the home. The staff are fantastic and always attentive to Mum's needs. Mum is happy and enjoys the variety of activities put on. Thank you for looking after her.

10/10 all departments in my opinion