Maiden Castle House

12/14 Gloucester Road, Dorchester DT1 2NJ
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9.8 67 Reviews
  • Maiden Castle House, Dorchester
Maiden Castle House is a welcoming, purpose-built residential and dementia care home in the heart of Dorset's county town. The home's experienced and well-trained team provides compassion care for those who can longer live independently, whether that is someone who is physically frail or those suffering from dementia.

Maiden Castle House has 66 bedrooms split into two wings to ensure a home atmosphere. All rooms feature state-of-the-art ensuite facilities. There are plenty of communal areas including lounges, a quiet room and outside courtyards where residents can relax or socialise as they wish.

All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1365
  • Self-Funded Residential Dementia Care: from £1605
  • RESPITE Self-Funded Residential Care: from £1490

These prices are only a guideline, please contact Maiden Castle House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Ashley Smith (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Maiden Castle House Reviews (67)

9.8

Maiden Castle House has a Review Score of 9.8 (9.846) out of 10, based on 24 reviews in the last 2 years.
Over all time Maiden Castle House has 67 reviews.

Overall Experience
  • 55
  • 11
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Date Published
  • 67
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  • 24
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Reviewer Connection to Maiden Castle House
  • 26
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Total of 67, showing 61-67
Review from Peter P (Husband of Resident) published on 26 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have a wonderful person-centred attitude. They treat everyone as individuals, with kindness, respect and the required dignity that we all desire! The communication and feedback they give are relevant, up to date and given without prompting. The staff do everything to make my wife comfortable,
attend to all of her needs and encourage or take any opportunity to make sure that her dietary needs are given. In all I feel contented when I go home, knowing that she is being cared for with kindness and embraced for all that she is.
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Review from S G (Daughter of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maiden Castle Care Home is a very welcoming place. There is always someone to greet you and make you feel welcome. No matter how busy they are they are never too busy to say 'hello'. The care shown to the residents is exception, kindness, compassion, dignity and patience are evident whenever I visit
along with laughter and caring.
Maiden Castle House is a wonderful care home, the staff are amazing - dedicated and thoughtful and making all the residents feel important and special. It's a great place to spend the last years of your life, knowing that you will be cared for and loved.
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Review from Anthony A (Nephew of Resident) published on 8 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The welcome from all the staff, the care being shown and given to my aunt and the food choice and quality are all excellent.
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Review from Joan A (Sister of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is a resident in the Maiden Castle Care Home and on my visits I am very impressed with everything at the home. The warm welcome, which is received is lovely, all staff are very friendly and helpful, all residents happy and cheerful, activities are there for those who wish to join in. The food
is excellent, beautifully cooked and presented very nicely.
I am more than happy with everything at the home and the running of it.
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Review from Jane S (Daughter of Resident) published on 6 September 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has resided in Maiden Castle House for eighteen months. I can not fault it. The staff are all so kind and caring, and are genuinely fond of the residents. There are so many activities arranged. The decor is superb. Food is of a high standard, varied and plentiful. The cleanliness is excellent. We
are thrilled that Mum is in such a happy care home and we highly recommend it.
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Review from Richard B (Son of Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family member has resided here since 2014 and her dementia and physical capabilities have got considerably worse but her care and many carers are excellent and there's nothing that is too much trouble. The carers genuinely seem to care even when some residents are very challenging. Keep up the good
work.
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Review from Pat C (Daughter of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved into Maiden Castle House in January, My sisters and I cannot thank the manager and all of the staff enough for making my mum welcome. Mum is enjoying her new life and friends at Maiden Castle House.
I would recommend this home, it's the best in Dorset.
Many thanks for all your hard
work.
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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Maiden Castle House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.846 for Maiden Castle House is calculated as follows: ( (244 Excellents x 5) + (40 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 286 Ratings = 4.846
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maiden Castle House is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2021

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (1)

Ashley

Ashley Smith

Job Title: Home Manager

“Prior to joining Care South, I was a painter and decorator but have now been in the care industry for ten years. I started at Maiden Castle House as a Care Assistant and gradually gained regular promotions to now being appointed as the Home Manager.


There is nothing better than seeing happy residents, and the memories and friendships you make with them. Every day I look forward to the challenges the day may bring, I have worked here for a third of my life so I am particularly passionate about the home continuing to be as successful as possible.


I am a proud dad to my twins, Archie and Myla. I love my free weekends adventuring with them and my partner, Leah. I enjoy running, most sports and spending time with my extended family. I am a positive person who is always looking forward to the future and all the exciting journeys you can embark on.”

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