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Maiden Castle House has 66 bedrooms split into two wings to ensure a home atmosphere. All rooms feature state-of-the-art ensuite facilities. There are...
Care Provided by Maiden Castle House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Smoking not permitted
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Maiden Castle House for full pricing details and T&Cs.
Contact Maiden Castle House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Ashley Smith(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Maiden Castle House Reviews (73)
Maiden Castle House has a Review Score of 9.8 (9.774) out of 10, based on 16 reviews in the last 2 years.
Over all time Maiden Castle House has 73 reviews.
My family and I are so happy with the care that the staff at Maiden Castle have given to our dear mum. They are like part of our family, friendly, kind and extremely caring. Since our mum has lived at Maiden Castle we have seen her blossom, she has made wonderful friendships and feels loved and safe. We will be forever grateful to the staff for making our mum’s last few years the best that they could be. A massive thank you for your dedication and wonderful patience throughout the last few difficult months.
Very helpfully keeping me safe throughout lockdown.
I love all the activities, like knit and natter. Food is good.
I feel cared for. The staff are very helpful and kind. Good food. I feel safe and my family are happy I am being looked after by such lovely staff. There are lots of activities like knit and natter and quizzes, film shows and trips. All the residents are very friendly.
I have lived at Maiden Castle House for four and a half years and have been very happy. Staff are all very kind and helpful. Food is excellent and activities are very good, being knit and natter, film shows, cooking and baking so our time is well taken care of.
Having to experience personal care in my life for the first time and so far I am very pleased to have chosen Maiden Castle House just over a month ago. I am enjoying the facilities available along with the staff and friendly and helpful carers making me comfortable and aware of choices of meals and activities which are many and varied daily.
Following a health issue enquiry regarding our mother, we promptly received a detailed and comprehensive email from the home manager explaining how the issue was being addressed. Even though our family have always had complete confidence in the high standard of care provided by the home manager and staff, the email provided us with that further reassurance which we needed at the time. Whenever I visit Maiden Castle House, I have always been impressed by the exceptionally high standard of care that the staff provide toward their residents. Always with an eye on the wholistic care of their residents, the staff are consistently compassionate, courteous and cheerful. Thank you for all that you do to maintain this high standard.
I have been very impressed with the staff and management. The staff, however exhausted they have been, have always appeared cheerful and helpful. Recently management have kept us fully up to date with changes to visiting, and have worked hard to find ways to do this safely. My only small moan is that messages do not always get from me to Aunt, but I know staff are busy.
I am writing to record my thanks and huge gratitude to all the staff at Maiden Castle for the amazing dedication and professionalism they have shown over the very difficult and challenging past 12 months. Handing the responsibility for a loved ones care over to other people is a very difficult thing to do at any time and in the past year, it has been almost unbearable. But the excellent communication and can-do attitude of the folks at Maiden Castle House has been an enormous comfort. Our family are very confident that our dad could not be in better hands.
The staff at Maiden Castle are helpful and friendly. Mum struggled to adjust when she first moved in back in August but after a couple of months the staff have been brilliant and Mum is settled now. They've been great with communication and keeping us up to date with covid guidelines. Well done team, it's great to know Mum is safe and well looked after.
All staff at Maiden Castle are outstanding. They are always committed to the quality care given to our mother. They are so supportive to us as, due to covid, we have been very limited on visits to Mum. Communication is excellent and we are always informed of Mum's well being. We cannot recommend enough, Maiden Castle House care home to everyone. Thank you.
The care home team are very interested in the care of all the residents and their welfare and make sure that all of them are happy and well and enjoying their daily routine. If you have any questions you need help with then they are there and try and answer.
Moving mum to Maiden Castle was the best move we as a family ever made. I find the environment and atmosphere there wonderful. The manager knows that I have had some bad experiences with mum in other care settings and has taken all those worries and anxieties away. She makes it her business to call me to keep me updated on mums health and arranges so many calls for me with mum. Nothing appears too much. I’m constantly in the know. Mum is so happy there and really feels at home. The staff are exemplary and the last year I’ve noticed that there’s an even bigger emphasis on more meaningful activities. Mum's overall mental health is so much better. The devotion is a rare find in any care setting and I feel so lucky. It’s the first time in four years that I’ve been able to sleep with the knowledge she is being well looked after and safe. I simply cannot thank this wonderful home enough from the fantastic management, carers, kitchen. Eternally grateful.
Despite current restrictions, the staff have gone above and beyond to keep me and Mum connected with regular visits and video calls. The staff are always very friendly and professional. Mum is very happy here.
Staff always very helpful. More than enough food. Very happy reading my books.
Mum has recently moved in, and the whole experience and care have been very good. Every member of staff we have spoken to has been very caring and respectful to us as a family and to our mum. They seem to cater for mums needs well, and we see a great difference in her since moving in.
My friends seem very happy at Maiden Castle House. They are well cared for by the lovely members of staff.
Social distancing was in place for a visit outside under canopy around a table. Sanitiser at the table and in the entrance at registration. Staff member very kind and respectful to the resident who was new to the environment. Timed appointment available and adhered to. Well kept outdoor space, table, and chairs cleaned for the next visitor. I was made welcome and encouraged to visit again, which I will do. Thank you.
The care was good and the place was kept very clean and the staff were kind and helpful. Far too many things disappeared from my husband's room, especially high-quality clothes, shoes etc, never to be found. My only real criticism is that my husband never had anything to do. Mostly he just stood in his room looking through his drawers. I appreciate that keeping morale high by keeping patients occupied requires staff to supervise, but he was very unhappy due to the feeling of uselessness and aimlessness. Occupation is important.
I am very impressed with the home and it always smells nice and clean. I am always greeted by the lady on the front desk who is welcoming and friendly and always helps with any questions I have. The care staff are also excellent and always very helpful - nothing is ever too much for them. Mum has blossomed since arriving at Maiden Castle. I do not visit very often as I live overseas, but she seems very happy and well cared for, even with her dementia. I can't thank you all enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 October 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (21) & Events (0)
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
- 27 May 2026
Communities across the south of England gathered at Care South’s care homes to share experiences and raise awareness during Dementia Action Week. Karen Hodges, Group Dementia Lead for Care South,...
- 02 Mar 2026
The team at residential and care at home provider, Care South, are celebrating after being rated as a top care home provider for the sixth consecutive year. Care South, a...
There are no upcoming events for Maiden Castle House.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Maiden Castle House.
Meet the Team (1)

“Prior to joining Care South, I was a painter and decorator but have now been in the care industry for ten years. I started at Maiden Castle House as a Care Assistant and gradually gained regular promotions to now being appointed as the Home Manager.
There is nothing better than seeing happy residents, and the memories and friendships you make with them. Every day I look forward to the challenges the day may bring, I have worked here for a third of my life so I am particularly passionate about the home continuing to be as successful as possible.
I am a proud dad to my twins, Archie and Myla. I love my free weekends adventuring with them and my partner, Leah. I enjoy running, most sports and spending time with my extended family. I am a positive person who is always looking forward to the future and all the exciting journeys you can embark on.”
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