Maiden Castle House

Assessment was carried out quickly. Respite care until we could arrange care at home. Mother said food was excellent. Assured us every step of the way during a stressful time.

My father was a long-term resident at Maiden Castle House for the sixteen months before his death from Alzheimers. The care he was given throughout that time was absolutely faultless. Ash and his team were brilliant, with the admin, catering and housekeeping staff all equally deserving of praise. Everyone who came into contact with my father treated him with dignity and compassion. He loved getting the opportunity to read to the children who came to visit and enjoyed taking part in a wide range of other activities. Thank you to everyone.

Absolutely faultless. Both my parents were admitted over Christmas. My mother for short term respite and my father longer term. The care they received, the staff, the meals and the facilities was outstanding. Both were very sad to leave

It was a difficult decision when mum moved into Maiden Castle House (MCH) permanently. She had been into a few homes for respite and MCH was the only care home I had confidence in to care for her. The home is managed to a high standard. The carers help mum with dignity and compassion. They quickly found out her 'likes and dislikes' and vulnerability to falls. The housekeeping team keep the care home beautifully clean and fresh. The catering staff provide excellent meals with plenty of nutritious snacks available at all times. All at the care home so welcoming to mum, myself, my partner and our dog. I am always included in any decision making.

Highly professional team. .guests treated individually with their needs.always ready to answer any queries and very helpful problem solving. I live in italy after visiting the home being greated with smily faces taken to mums room very clean a good size with everything that is needed .after saying goodbye and returning home to italy I would like to thank you all so much . We as a family are so lucky to have had the chance to stay with you.thank you from the deepest of my heart

Despite my mum (who has dementia) being adamant she would not live in a care home, she has settled in surprisingly well. The staff are kind, caring and always approachable. The home itself is clean and pleasant with many varied activites on offer. The compaionship has made such a positive difference to her life. Knowing she is safe and well cared for is priceless for her family.

Dad moved to MCH after a fairly long stay in hospital. He was confused and very anxious. The day he arrived the staff were so kind and supportive, we felt we could relax as a family knowing he was being looked after. At first he was scared and didn't want to leave his room. A year on, and despite his dementia, he's built friendships and enjoys life.

My nan is having a lovely time in her new home, as a family we could not be happier. We are happy with all parts of the care and the home.

The whole family feel very fortunate that we were able to send our father to Maiden Castle House when we were finally unable to care for him at home.

The Ambulance crew working hand-in-hand with the Maiden Castle team did what they could for mum to make the last hours of her life as comfortable, humane and loved as possible. We had time to call my brother who travelled 6 hours to be with mum when she took her last breath. At our most difficult time they were there for all of us. Thank you.

There is always lots of activities happening to keep minds and bodies active and engaging.

My mum has been here for a year and my family and I are over the moon with the care she has received. The activities planned are stimulating and fun, and when the little nursery comes it makes her day.

In my view this care home is far superior to some of the others I have visited. It is spacious, which allows residents some privacy if they don't feel like being sociable.

My wife came into the home as an emergency admission after she refused to return home. Her dementia leads to very challenging behaviour but all of the staff have given 100% to help her settle in. It is very apparent that the staff are a team who all work for each other to provide the best possible care.

The team were easy to communicate with, especially the manager who was professional yet personal and nothing was too much trouble.

I was especially touched in the last few days and at the end when, not only was my dad cared for, but so was I. I was made comfortable in his room so that I could stay with him and encouraged to make myself at home and help myself to what I needed. Everyone was incredibly kind and made the last few days as peaceful and comfortable as possible for both my dad and myself.

Thank you again to the managers and staff for their very professional care.

Thank you to all at Maiden Castle House.

The manager and staff have been very helpful in trying to meet my husband's needs. My husband really likes the staff, who are caring and considerate. There is a wide selection of meals which he likes. The home is bright and cheerful and very pleasant. I would highly recommend this home.

Mum had 2 weeks respite to get her back on her feet after a stay in hospital. She is now well rested and able to come home after the best care from excellent staff. They couldn't have done enough for her and would highly recommend it to anyone. I'd like to mention a couple of staff members in particular who went above and beyond. Many thanks to you all and keep up the good work!