Maiden Castle House is a welcoming, purpose-built residential and dementia care home in the heart of Dorset's county town. The home's experienced and well-trained team provides compassion care for those who can longer live independently, whether that is someone who is physically frail or those suffering from dementia.
Maiden Castle House has 66 bedrooms split into two wings to ensure a home atmosphere. All rooms feature state-of-the-art ensuite facilities. There are plenty of communal areas including lounges, a quiet room and outside courtyards where residents can relax or socialise as they wish.
All residents can enjoy a wide variety of activities and entertainment in and around the home, plus outings in the Care South minibus to local landmarks and attractions.
Group: Care South
Person in charge: Caroline Bacon (Home Manager)
Local Authority / Social Services: Dorset County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 66 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Admission Information: Ages 18+.
Single Rooms: 66
Rooms with ensuite WC: 66
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Maiden Castle House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.4 (maximum of 10) for Maiden Castle House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Maiden Castle House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.4 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 5 for Maiden Castle House is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.402 Points relating to the number of positive Reviews for Maiden Castle House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 13.2 positive Reviews (66 registered maximum number of service users ÷ 5). 2 Reviews ÷ 13.2 Target = 0.152
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Maiden Castle House has a Review Score of 8.4 (8.402) from 2 Reviews
Review submitted from a Website Submission by Pat C (Daughter of Resident) on Wednesday 21 February 2018. Relates to February 2018.
My mum moved into Maiden Castle House in January, My sisters and I cannot thank the manager and all of the staff enough for making my mum welcome. Mum is enjoying her new life and friends at Maiden Castle House.
I would recommend this home, it's the best in Dorset.
Many thanks for all your hard work.
How likely would you be to recommend Maiden Castle House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Brenda H (Daughter of Resident) on Wednesday 19 July 2017. Relates to June 2017.
My sister and I cannot speak highly enough of Maiden Castle. We had to accept a bed for my father without even viewing the home. The welcome we received from the staff was wonderful beyond words. Everyone from the maintenance man, kitchen staff, cleaners, carers and management team made us feel we are part of their big family. Sadly my dad died, but my mum remains in the home. The staff all scooped mum, my sister, me and our families from the depths of despair. We are so so happy with all of them that words are not enough. Each and every one of the staff do a wonderful job and get little praise. The home is always kept clean and the residents are invited to partake in many activities in and out of the home. It is wonderful.
How likely would you be to recommend Maiden Castle House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Maiden Castle House