York House Residential Home

8/10 Cauldon Avenue, Swanage BH19 1PQ

Owner: York Homes (Dorset) Ltd

Person in charge: Beverley Fluin (Manager)

Local Authority / Social Services: Dorset County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 34 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Admission Information: Ages from 65 to 108.

Single Rooms: 34

Shared Rooms: 0

Rooms with ensuite WC: 22

Weekly Charges Guide: Personal Care Single £785 – £845 (These prices are only a guideline, please contact York House Residential Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on York House Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.8 York House Residential Home has a Review Score of 7.8 (7.843)

The Review Score of 7.8 (maximum of 10) for York House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for York House Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.696 for York House Residential Home is calculated as follows: ( (17 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 23 Ratings = 4.696

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.147 Points relating to the number of positive Reviews for York House Residential Home is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 6.8 positive Reviews (34 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6.8 Target = 0.147

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    2
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend York House Residential Home?

  • Extremely LIKELY
    2
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to York House Residential Home

  • Daughter of Resident/Service User
    2

My Mum has been in York House since October 2016. She is very well cared for by unfailingly cheerful and helpful staff, who also make me very welcome when I visit. Both Mum and I are struck by how kind and thoughtful the staff are and this has helped her to settle in and make a relatively painless transition from living independently. I have lunch with Mum and the other residents and therefore have the chance to observe the normal workings of routines and meals and I am impressed and reassured by the attitude of the staff to all the residents: good natured and good humoured conversations and encouragement to eat where necessary are the norm and the atmosphere is civilised and homely. The food is good too! An absence of regular, organised and meaningful daytime activities is my only reservation, but this is far outweighed by the much more important positives of the whole atmosphere and the attitudes, helpfulness and kindness of ALL the staff.

How likely would you be to recommend York House Residential Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

This is by far the best care home in Swanage by far. The staff are always friendly and caring. My mother has had 4 episodes of respite here and she has nothing but praise for the staff. Best of all it doesn't have that smell which some care homes have. The two paramedics who helped my mother last night both said this is the care home that they would like to end up in.

How likely would you be to recommend York House Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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Care Home Idol 2016

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