Evergreens

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ
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9.9 67 Reviews
  • Evergreens, Bournemouth
In the desirable conservation area of Talbot Woods, The Evergreens is an award-winning Residential Care Home for the elderly offering modern, high quality accommodation in a traditional setting.

Care is provided by fully trained staff, 24 hours per day in 25 bedrooms, all en-suite and is tailored to resident’s individual needs and choices.

This sought after Home was built in the 1920s has been a residential home for nearly 40 years. Sympathetically enlarged over time, the atmosphere is one of tranquillity and relaxation.   

The home is regulated by CQC and was rated 'Good', across regulated activities in their last inspection (March 2022). Your care needs and safety are their priority and the experienced manager personally carries out a full care needs assessment before any new resident arrives to ensure that care is personalised. Staff are experienced in providing assistance from a helping hand to full personal care and complex mobility needs.

Resident safety is at the forefront of their carer’s daily routine and they have a range of the latest equipment to ensure a resident’s comfort and dignity is at the heart of what they do.

Each resident’s individual requests and needs are of great importance to them and their families and the fulfilment of those wishes is what makes life just that little bit more enjoyable.

* All en-suite rooms with TV, telephone & wireless call system
* Dedicated Residents Wi-Fi network
* Fully trained staff in attendance 24 hours per day
* Home-cooked food
* Respite or residential care available
* Varied Activities & Outings program   

More than just care, a very personal service.
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Care Provided by Evergreens

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Our fees are inclusive of accommodation, all food & beverages, laundry, activities & bills (e.g. heat & power but not including private telephone lines).


Residential Care: from £1250
These prices are only a guideline, please contact The Office at Evergreens to find out the exact price for your requirements.


Professional services such as chiropody, hairdressing, opticians, dentistry etc. are at an additional cost, but in-house services for these items are available.

Contact Evergreens to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Evergreens to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Frank Care Ltd
  • Privately Owned

Person in Charge

  • Amine Bounouara (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • The home is open 24 hours a day and no prior notice is necessary for visitors or viewings.

Parking

  • Ample on-site parking is available for guests and visitors.

Evergreens Reviews (67)

9.9

Evergreens has a Review Score of 9.9 (9.883) out of 10, based on 18 reviews in the last 2 years.
Over all time Evergreens has 67 reviews.

Overall Experience
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Date Published
  • 67
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Reviewer Connection to Evergreens
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Total of 67, showing 21-40
Review from Jennifer K (Daughter of Resident) published on 12 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Evergreens for nine months now. I am delighted to say Mum is extremely happy and calls Evergreens home. All the staff are very helpful, caring and friendly. Most of all I find them very respectful towards the residents. The atmosphere in the home is homely, cosy and comfortable.
I would recommend it to everyone.
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Review from Abigail C (Daughter of Resident) published on 8 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When Mum moved into Evergreens in May, I knew that as a family we had made the right decision. Evergreens is such a warm and welcoming place. All the staff are so kind and caring and have really helped Mum settle into this next phase of her life. Everyone is very friendly and supportive and I can't
thank them enough for all that they do. Would highly recommend.
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Review from Jane T (Daughter of Resident) published on 15 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring, homely nursing home. The staff are wonderful and very kind. My dad has struggled to accept needing care and everyone has supported him every step of the way. Whilst he still finds it difficult he could not be in a more friendly, secure place. I sleep well at night knowing he is well cared
for and respected.
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Review from S T (Daughter of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I always find the home to be warm and friendly when I visit. The care my father gets is excellent. It has a good amount of consistency with carers. There is always a familiar smiling face to see. I feel my father is appreciative of the care he gets here. He is settled and well looked after which is
a comfort to his family.
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Review from Janet W (Stepdaughter of Resident) published on 8 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My stepmother stayed at the Evergreens for just over 3 years. She loved it there. She felt safe and was well looked after. The food was excellent and when I was able (pre-Covid) I joined her for several meals, which were superb and when it was her 90th birthday, even with Covid, she had her special
day. The staff were always kind and helpful. She loved the activities and sitting in the garden with the other residents. The care and attention given to her by the care home staff was excellent. Living a long way away (4-hour journey) I always felt that she was safe and secure in this environment. I would thoroughly recommend this care home.
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Review from Angela T (Daughter-in-law of Resident) published on 26 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law stayed at Evergreens for some 5 years. She thoroughly enjoyed all elements of this delightful care home - the other residents - time in the conservatory - entertainment and pre- Covid outings. She gradually became less mobile and the care given was very good - she was encouraged to
socialise. Whilst on end of life care she was cared for so professionally but with so much personal attention keeping her comfortable was a priority. Evergreens is well maintained - warm - friendly and caring.
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Review from S T (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Evergreens care home genuinely care about their residents. They have looked after my mother since July and have always been very caring and kind to my mother. Covid has made things very difficult but the team have done their very best to support us and keep everyone at the care home safe.
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Review from S T (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evergreens has provided a safe and secure environment. I cannot praise the directors and management more highly for the kindness they showed us in supporting and helping my mum to settle. Their staff are kind and patient with a very independent lady, who entered the home during covid-19, who was confused
and scared. I know we have made the best choice for our mum. Thank you.
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Review from K N (Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was resident for six months. Staff very helpful. Always cheerful, would do anything for you. Management very good and friendly also helpful. I was very well looked after. Food very good, prepared on-site. Bed cloths changed weekly also laundry for personal clothes.
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Review from Mike W (Son of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident here for over two years. During that time he thoroughly enjoyed his relationship with the staff who grew very fond of him. He could be quite a fussy eater but they always provided meals that he enjoyed. His room was kept clean and his clothes were regularly washed. He took part
in a number of the afternoon activities and minibus trips. The Evergreens was an excellent choice.
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Review from Graham S (Son-in-law of Resident) published on 29 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has now been at Evergreens for 4 months. From the very beginning he was told to treat Evergreens as his own home, and he could have whatever he needed. I have found this to be the case. Evergreens has always been kind, caring, warm and safe. A great home. The staff are committed, kind
and always on hand. Nothing is too much trouble. Residents are treated with respect and dignity. The food is excellent. I couldn't have chosen a better home.
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Review from Pauline S (Daughter of Resident) published on 29 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Through the unsettled first few weeks, the staff and management have supported both my father and I - meaning that I have confidence that my father is being well cared for, supported and receiving all he needs.
On visiting the home for a number of hours I can see that the residents are happy and well
cared for. The meals provided have been delicious.
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Review from Donna W (Next of Kin) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident chose the home himself and felt it was just like home. Staff are friendly, caring and compassionate and always have time to chat and listen.
The home is like walking into a hotel, clean and inviting.
There was never a moment when you felt that you are a nuisance.
Working myself in the
care sector I can appreciate all the excellent care that Evergreens provides.
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Review from R T (Respite Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into the rest home needing more care than I was able to give myself at home following two admissions to hospital which had left me exhausted. The staff here have been very welcoming and friendly and have ensured I have eaten plenty and rested well. I need to take eleven drugs daily and these
have always been served in the appropriate doses and at the right time. When in my room, the staff check on me regularly and cheerfully supply anything I need. I find the ambience of the home very good and it is very easy to mix with the other residents.
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Review from H N (Niece of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased we found Evergreens. My uncle was very set in his ways and they have been brilliant. The food is exceptional, the staff are kind and attentive and he was able to choose to what level he wanted to socialise. I viewed a number of other options and Evergreens stood out for both the personal
approach as well as value for money.
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Review from I K (Son of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the level of care/compassion excellent food quality superb. Decor excellent. The staff attitude excellent.
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Review from E G (Granddaughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan stayed with Evergreens for five years during which time she was treated with much care and compassion. The carers were welcoming and friendly. The food was freshly prepared daily and of an excellent standard which was adapted when required for health issues with no hassle. There were regular
activities and days out which my nan enjoyed participating in.
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Review from Michael C (Son-in-law of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evergreens was an obvious first choice our of fifteen care homes investigated for my mother-in-law. Its appearance of friendliness, cleanliness and care was a true reflection of their operation. They took great lengths to settle in and initially reluctant mum. Their love and care for her as with all
resident was exceptional. There's not enough space to say all I would like. In conclusion, this is an extremely well-run establishment, so glad mum was able to spend her last years in warmth, love and comfort here. Important for her and us.
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Review from John E W (Respite Resident) published on 23 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a great time on respite from the recommendation of my daughter to get me back after a disclosed upheaval.
The food was excellent and the chief chef was first class and highly recommended.
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Review from Claire C (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unmanageable circumstances at home due to declining health meant we moved mum from Swindon to Bournemouth to be near us. We spent a few dedicated days looking at care homes, Evergreens being the first, where we were advised to visit several for a comparison. It didn't take long to realise that this
was where we knew mum would be well cared for, on a very personal basis, in an environment very similar to her own home.
The atmosphere was so welcoming over the last 5 years and still is, as I continue to visit the people I became so familiar with who have become a memorable part of our lives. Exceptional team of staff.
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Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Evergreens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Evergreens is calculated as follows: ( (191 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Evergreens is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evergreens to verify any information. View our terms and conditions. Evergreens has an Enhanced Service - more info.