Evergreens

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ
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9.9 60 Reviews
  • Evergreens, Bournemouth
In the desirable conservation area of Talbot Woods, The Evergreens is an award-winning Residential Care Home for the elderly offering modern, high quality accommodation in a traditional setting.

Care is provided by fully trained staff, 24 hours per day in 25 bedrooms, all en-suite and is tailored to resident’s individual needs and choices.

This sought after Home was built in the 1920s has been a residential home for nearly 40 years. Sympathetically enlarged over time, the atmosphere is one of tranquillity and relaxation.   

The home is regulated by CQC and was rated 'Good', across regulated activities in their last inspection (March 2022). Your care needs and safety are their priority and the experienced manager personally carries out a full care needs assessment before any new resident arrives to ensure that care is personalised. Staff are experienced in providing assistance from a helping hand to full personal care and complex mobility needs.

Resident safety is at the forefront of their carer’s daily routine and they have a range of the latest equipment to ensure a resident’s comfort and dignity is at the heart of what they do.

Each resident’s individual requests and needs are of great importance to them and their families and the fulfilment of those wishes is what makes life just that little bit more enjoyable.

* All en-suite rooms with TV, telephone & wireless call system
* Dedicated Residents Wi-Fi network
* Fully trained staff in attendance 24 hours per day
* Home-cooked food
* Respite or residential care available
* Varied Activities & Outings program   

More than just care, a very personal service.
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Care Provided

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 25 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Our fees are inclusive of accommodation, all food & beverages, laundry, activities & bills (e.g. heat & power but not including private telephone lines).


Professional services such as chiropody, hairdressing, opticians, dentistry etc. are at an additional cost, but in-house services for these items are available.


Local authority funding with a top-up is accepted.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Frank Care Ltd

Person in charge

  • Alan Rose (Care Manager)

Local Authority / Social Services

Admission Criteria

  • Admissions subject to assessment. Self funding or local authority with top-up.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • The home is open 24 hours a day and no prior notice is necessary for visitors or viewings.

Parking

  • Ample on-site parking is available for guests and visitors.

Evergreens Reviews (60)

9.9

Evergreens has a Review Score of 9.9 (9.917) out of 10, based on 11 reviews in the last 2 years.
Over all time Evergreens has 60 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Evergreens
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Review from S T (Daughter of Resident) published on 13 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evergreens has provided a safe and secure environment. I cannot praise the directors and management more highly for the kindness they showed us in supporting and helping my mum to settle. Their staff are kind and patient with a very independent lady, who entered the home during covid-19, who was confused
and scared. I know we have made the best choice for our mum. Thank you.
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Review from K N (Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was resident for six months. Staff very helpful. Always cheerful, would do anything for you. Management very good and friendly also helpful. I was very well looked after. Food very good, prepared on-site. Bed cloths changed weekly also laundry for personal clothes.
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Review from Mike W (Son of Resident) published on 17 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was a resident here for over two years. During that time he thoroughly enjoyed his relationship with the staff who grew very fond of him. He could be quite a fussy eater but they always provided meals that he enjoyed. His room was kept clean and his clothes were regularly washed. He took part
in a number of the afternoon activities and minibus trips. The Evergreens was an excellent choice.
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Review from Graham S (Son-in-law of Resident) published on 29 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has now been at Evergreens for 4 months. From the very beginning he was told to treat Evergreens as his own home, and he could have whatever he needed. I have found this to be the case. Evergreens has always been kind, caring, warm and safe. A great home. The staff are committed, kind
and always on hand. Nothing is too much trouble. Residents are treated with respect and dignity. The food is excellent. I couldn't have chosen a better home.
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Review from Pauline S (Daughter of Resident) published on 29 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Through the unsettled first few weeks, the staff and management have supported both my father and I - meaning that I have confidence that my father is being well cared for, supported and receiving all he needs.
On visiting the home for a number of hours I can see that the residents are happy and well
cared for. The meals provided have been delicious.
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Review from Donna W (Next of Kin) published on 27 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The resident chose the home himself and felt it was just like home. Staff are friendly, caring and compassionate and always have time to chat and listen.
The home is like walking into a hotel, clean and inviting.
There was never a moment when you felt that you are a nuisance.
Working myself in the
care sector I can appreciate all the excellent care that Evergreens provides.
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Review from R T (Respite Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came into the rest home needing more care than I was able to give myself at home following two admissions to hospital which had left me exhausted. The staff here have been very welcoming and friendly and have ensured I have eaten plenty and rested well. I need to take eleven drugs daily and these
have always been served in the appropriate doses and at the right time. When in my room, the staff check on me regularly and cheerfully supply anything I need. I find the ambience of the home very good and it is very easy to mix with the other residents.
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Review from H N (Niece of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so pleased we found Evergreens. My uncle was very set in his ways and they have been brilliant. The food is exceptional, the staff are kind and attentive and he was able to choose to what level he wanted to socialise. I viewed a number of other options and Evergreens stood out for both the personal
approach as well as value for money.
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Review from I K (Son of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall the level of care/compassion excellent food quality superb. Decor excellent. The staff attitude excellent.
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Review from E G (Granddaughter of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan stayed with Evergreens for five years during which time she was treated with much care and compassion. The carers were welcoming and friendly. The food was freshly prepared daily and of an excellent standard which was adapted when required for health issues with no hassle. There were regular
activities and days out which my nan enjoyed participating in.
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Review from Michael C (Son-in-law of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evergreens was an obvious first choice our of fifteen care homes investigated for my mother-in-law. Its appearance of friendliness, cleanliness and care was a true reflection of their operation. They took great lengths to settle in and initially reluctant mum. Their love and care for her as with all
resident was exceptional. There's not enough space to say all I would like. In conclusion, this is an extremely well-run establishment, so glad mum was able to spend her last years in warmth, love and comfort here. Important for her and us.
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Review from John E W (Respite Resident) published on 23 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Had a great time on respite from the recommendation of my daughter to get me back after a disclosed upheaval.
The food was excellent and the chief chef was first class and highly recommended.
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Review from Claire C (Daughter of Resident) published on 28 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Unmanageable circumstances at home due to declining health meant we moved mum from Swindon to Bournemouth to be near us. We spent a few dedicated days looking at care homes, Evergreens being the first, where we were advised to visit several for a comparison. It didn't take long to realise that this
was where we knew mum would be well cared for, on a very personal basis, in an environment very similar to her own home.
The atmosphere was so welcoming over the last 5 years and still is, as I continue to visit the people I became so familiar with who have become a memorable part of our lives. Exceptional team of staff.
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Review from R L (Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is excellent. Friendly and caring, helpful and kind and help is given in a cheerful and gentle manner, with no need for speed and pressure.
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Review from Sylvia L (Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you are on your own, your family has gone, as I am, have just a nephew - You are well cared for and no worries and help in affairs.
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Review from A S (Respite Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second respite stay. The high standards I received on my first visit were the reason for returning. The staff are very professional and caring. No request is too much trouble. The meals have been well prepared, tasty and always on time. My grateful thanks to all.
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Review from R B (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On an emergency trip to the local hospital, the communication from the care home to tell me what was going on/happened to my father was excellent.


The hospital was impressed with the detailed notes on my father sent with the paramedics as well as his drugs packaged up so that they could assess him

quickly and efficiently.
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Review from Julie H (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have only been here a short time but in that time we have been made to feel very welcome. The staff and management are very friendly and professional. Dad is very well cared for in all respects, he is treated with respect and dignity at all times. I cannot express highly enough how happy we are with
everything here and it gives us great peace of mind that dad is being cared for so well.
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Review from Susan L (Sister of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was lucky enough to be cared for in this truly amazing home. Originally she was there for respite but ended up with palliative care. I have been into a few care homes but not seen the warmth and caring of the staff at Evergreen. They were kind, caring and so supportive of my sister and those
who visited.


I hope they continue to get the assistance they need from doctors, district nurses and cancer support charities. My sister passed away on 4th April with them in attendance. She was safe, secure and peaceful.

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Review from S J (Daughter of Resident) published on 17 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t fault the care given by Evergreens where my mother spent her final few months. Nothing was ever too much trouble and all the staff were as helpful as each other regardless of grade or level. Evergreens felt homely from the minute we stepped in the door and my mum was happy and well cared
for. After further deterioration in my mother’s cognitive and physical function, there was never a question of us having to move mum to a different, more specialised nursing home. Instead, they worked with us to provide another level of support for her final weeks, for which we are very grateful and allowed my mum to slip away peacefully, with dignity and with her family there.
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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for Evergreens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Evergreens is calculated as follows: ( (122 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Evergreens is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

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Alan Rose

Job Title: Registered Manager Joined: 2023

Alan has been the manager at The Evergreens for over 10 years, having previously held many different roles in the care sector.


His kind and sympathetic personality means that providing personalised care is at the heart of caring for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evergreens to verify any information. View our terms and conditions. Evergreens has an Enhanced Service - more info.