Evergreens

2 Berkeley Road, Talbot Woods, Bournemouth BH3 7JJ
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9.8 67 Reviews
  • Evergreens, Bournemouth
In the desirable conservation area of Talbot Woods, The Evergreens is an award-winning Residential Care Home for the elderly offering modern, high quality accommodation in a traditional setting.

Care is provided by fully trained staff, 24 hours per day in 25 bedrooms, all en-suite and is tailored to resident’s individual needs and choices.

This sought after Home was built in the 1920s has been a residential home for nearly 40 years. Sympathetically enlarged over time, the atmosphere is one of tranquillity and relaxation.   

The home is regulated by CQC and was rated 'Good', across regulated activities in their last inspection (March 2022). Your care needs and safety are their priority and the experienced manager personally carries out a full care needs assessment before any new resident arrives to ensure that care is personalised. Staff are experienced in providing assistance from a helping hand to full personal care and complex mobility needs.

Resident safety is at the forefront of their carer’s daily routine and they have a range of the latest equipment to ensure a resident’s comfort and dignity is at the heart of what they do.

Each resident’s individual requests and needs are of great importance to them and their families and the fulfilment of those wishes is what makes life just that little bit more enjoyable.

* All en-suite rooms with TV, telephone & wireless call system
* Dedicated Residents Wi-Fi network
* Fully trained staff in attendance 24 hours per day
* Home-cooked food
* Respite or residential care available
* Varied Activities & Outings program   

More than just care, a very personal service.
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Care Provided by Evergreens

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 25 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Our fees are inclusive of accommodation, all food & beverages, laundry, activities & bills (e.g. heat & power but not including private telephone lines).


Residential Care: from £1250
These prices are only a guideline, please contact The Office at Evergreens to find out the exact price for your requirements.


Professional services such as chiropody, hairdressing, opticians, dentistry etc. are at an additional cost, but in-house services for these items are available.

Contact Evergreens to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Evergreens to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Frank Care Ltd
  • Privately Owned

Person in Charge

  • Amine Bounouara (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (25)
  • Couples/Companion Rooms (0)

Visiting

  • The home is open 24 hours a day and no prior notice is necessary for visitors or viewings.

Parking

  • Ample on-site parking is available for guests and visitors.

Evergreens Reviews (67)

9.8

Evergreens has a Review Score of 9.8 (9.833) out of 10, based on 18 reviews in the last 2 years.
Over all time Evergreens has 67 reviews.

Overall Experience
  • 60
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Date Published
  • 67
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Reviewer Connection to Evergreens
  • 27
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Total of 67, showing 41-60
Review from R L (Resident) published on 1 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The atmosphere is excellent. Friendly and caring, helpful and kind and help is given in a cheerful and gentle manner, with no need for speed and pressure.
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Review from Sylvia L (Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If you are on your own, your family has gone, as I am, have just a nephew - You are well cared for and no worries and help in affairs.
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Review from A S (Respite Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is my second respite stay. The high standards I received on my first visit were the reason for returning. The staff are very professional and caring. No request is too much trouble. The meals have been well prepared, tasty and always on time. My grateful thanks to all.
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Review from R B (Daughter of Resident) published on 13 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On an emergency trip to the local hospital, the communication from the care home to tell me what was going on/happened to my father was excellent.


The hospital was impressed with the detailed notes on my father sent with the paramedics as well as his drugs packaged up so that they could assess him

quickly and efficiently.
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Review from Julie H (Daughter of Resident) published on 27 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have only been here a short time but in that time we have been made to feel very welcome. The staff and management are very friendly and professional. Dad is very well cared for in all respects, he is treated with respect and dignity at all times. I cannot express highly enough how happy we are with
everything here and it gives us great peace of mind that dad is being cared for so well.
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Review from Susan L (Sister of Resident) published on 3 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was lucky enough to be cared for in this truly amazing home. Originally she was there for respite but ended up with palliative care. I have been into a few care homes but not seen the warmth and caring of the staff at Evergreen. They were kind, caring and so supportive of my sister and those
who visited.


I hope they continue to get the assistance they need from doctors, district nurses and cancer support charities. My sister passed away on 4th April with them in attendance. She was safe, secure and peaceful.

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Review from S J (Daughter of Resident) published on 17 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I couldn’t fault the care given by Evergreens where my mother spent her final few months. Nothing was ever too much trouble and all the staff were as helpful as each other regardless of grade or level. Evergreens felt homely from the minute we stepped in the door and my mum was happy and well cared
for. After further deterioration in my mother’s cognitive and physical function, there was never a question of us having to move mum to a different, more specialised nursing home. Instead, they worked with us to provide another level of support for her final weeks, for which we are very grateful and allowed my mum to slip away peacefully, with dignity and with her family there.
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Review from B R (Son of Resident) published on 3 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Evergreens was the ideal choice for my dad's care home. The staff and management were approachable, helpful and caring. Even though he was in the smallest room, alterations were made to accommodate a full hospital bed when he eventually needed it.
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Review from Rick S (Son of Resident) published on 29 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Evergreen care home cared for my mother for two weeks before she sadly passed away age 97. All at Evergreen treated my mother with kindness, dignity and most of all compassion. Nothing was too much trouble to make mother comfortable. Not only did they tend to my mother but they cared for the whole family
with equal compassion.
The whole team, from directors, care managers and care assistance, including 'backroom' staff make Evergreen care home outstanding.
Thank you all and may you continue your work with the obvious dedication you display.
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Review from JP (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum was cared for at Evergreens for the last four months of her life with dignity and friendship, nothing was ever too much trouble. From our initial visit to our last one, we were always met with a warm welcome from staff. Evergreens provide a homely environment where people are cared for adopting
a person-centred approach. It is very evident that staff work closely as a team including the directors and it was not unusual to see one of the directors helping out in the kitchen from time to time. As my Mum’s health deteriorated there was no question that we should move her to a nursing home, she continued to remain at the home with the staff providing appropriate care and liaising with community-based services (GP/DN) when needed. An excellent home.
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Review from Linda M (Daughter of Resident) published on 8 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the care my mother receives. The staff are very good and pleasant to talk to. Mum looks well and cared for. Always has clean clothes on. The bedroom always looks clean and tidy.
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Review from Gill S (Sister of Resident) published on 8 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Bright, well-kept care home into which my sister settled very well. The sunny conservatory looks out onto the garden with bird feeders, fishpond, and access to patio and outside seating. My sister's room is pleasant and cleaned and serviced frequently.
My sister enjoyed company and activities in the
communal areas while she could, before becoming bedridden. I'm very thankful that the home has been flexible enough to cope with her increasing needs, thus enabling her to stay where she feels at home.
The quality of the food is good, the menu varied and flexible to individual resident's tastes and requirements. The staff arrange for doctor's/nurse's visits as necessary and inform me as appropriate.
I seldom visit the home without seeing at least one of the directors around the place. They seem to have a good working relationship with the staff and I'm sure their presence helps ensure the smooth running of the home, keeping standards high for the benefit of all the residents and staff.
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Review from J A (Niece of Resident) published on 11 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant light and airy room. Staff are all extremely pleasant, friendly, helpful and attentive. My aunt is receiving excellent care.
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Review from Jennifer P (Daughter of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the first day my dad arrived, he has been very well cared for, and treated with kindness and respect.
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Review from Andy M (Son of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
An elderly friend was a resident prior to my mother moving in. I knew then, if a family member required care, Evergreens would be ideal. The home is welcoming, the staff friendly and caring and the care given to a friend is repeated to my mum.
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Review from Sharon W (Daughter of Resident) published on 29 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were treated with respect and given all the information we required when searching for a home for my mother. The home is beautifully decorated and the staff are superb, kind, caring, knowledgeable, patient and empathetic. We couldn't be happier knowing my mother is well cared for with dignity and
a good "splash" of humour. Very satisfied.
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Review from V L (Daughter of Resident) published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother came to Evergreens for respite care following a hip operation. Staff were very supportive and friendly. Although she was at the home for only a few weeks, she was made to feel very welcome.
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Review from Geraldine H (Daughter of Resident) published on 21 June 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
When our mother needed 24/7 care my sister and I took the very difficult decision to seek a suitable residential home. I don't believe we could have made a better choice in Evergreens. Mum received nothing but great care, kindness, affection and humour. The food was excellent and we too received exceptional
hospitality.
I couldn't recommend it more highly.
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Review from Sam W (Granddaughter of Resident) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Evergreens were wonderful and so welcoming. It really became my grandmothers new home. I would like to thank them all for the care and compassion that they showed to not just my grandma but to all my family.
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Review from James RJ (Grandson of Resident) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly (94) grandmother stayed at the Evergreens until she passed away late last year. The staff were always lovely; both to the residents and to any visitors. I was always offered a cup of tea and made to feel at home. The facilities were always spotless and there is also ample space for visitors
to park. Visiting was never a hassle and the staff always greeted you with a smile. Based on my experience of the staff and the standards set at the property I would wholeheartedly recommend Evergreens for your elderly relative.
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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Evergreens is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Evergreens is calculated as follows: ( (191 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Evergreens is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (0)

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Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Evergreens to verify any information. View our terms and conditions. Evergreens has an Enhanced Service - more info.