Seabourne House Care Home

1 Clifton Road, Southbourne, Bournemouth BH6 3NZ

Seabourne House Care Home was inspected by the Care Quality Commission (CQC) and awarded an 'outstanding' in January 2018, putting this Home in the top 2 per cent of care homes across the UK. The Care Home Manager, Lorraine Stanley, who leads the unit values the quality of the care she provides to the residents at Seabourne above all else.

As well as being in the top 2 per cent of the country, Seabourne House boasts a relaxed and homely environment where the residents are encouraged to be themselves and really treat the place as their own home.

Luxurycare support their Care Homes and now have 3 out of 4 in the outstanding category. This in itself is class leading. The company encourage each of their homes to be individual which is why Seabourne House is different to Aranlaw House, Birds Hill Nursing Home and Regency Manor. After all, innovation comes from the shop floor where residents and staff drive improvements and pioneer changes.

Lorraine and her team promote activities. Lorraine herself has a passion for music and this passion extends through the Care Home. There are even outdoor instruments in the garden. A busy home is a happy home!

There are, of course, 43 rooms with ensuite facilities, various lounges and outdoor spaces that the residents are free to enjoy. Fundamentally, it's the people that make the home not the building that makes a home.

Group: Luxury Care Group Ltd

Person in charge: Lorraine Stanley (Care Home Manager)

Local Authority / Social Services: Bournemouth Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 48 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages from 65 to 110.

Single Rooms: 42

Shared Rooms: 3

Rooms with ensuite WC: 43

Weekly Charges Guide: Personal Care Single £520 – £960 (These prices are only a guideline, please contact Seabourne House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Seabourne House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 6.9 (maximum of 10) for Seabourne House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Seabourne House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 2.4 out of 5 from 7 positive Reviews in the last 2 years. (A 2 year period has been used as there were no positive reviews in the last 12 months)

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.571 for Seabourne House Care Home is calculated as follows: ( (48 Excellents x 5) + (36 Goods x 4) ) ÷ 84 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 2.365 Points relating to the number of positive Reviews for Seabourne House Care Home is based on 7 positive Reviews in the last 24 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4 then divided by 2 = 2.000

    2. Target of 9.6 positive Reviews (48 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.6 Target = 0.729 , then divided by 2 = 0.365

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

6.9 Seabourne House Care Home has a Review Score of 6.9 (6.936) from 7 Reviews


Average Ratings

  • Excellent
    3
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Seabourne House Care Home?

  • Extremely LIKELY
    6
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Seabourne House Care Home

  • Sister of Resident/Service User
    2
  • Brother-in-law of Resident/Service User
    1
  • Daughter of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Son of Resident/Service User
    1
  • more

Now nearly the seventh anniversary of my mother's arrival at Seabourne House, it has been a happy, worthwhile time for her, living in a pleasant environment. The management is now running with an excellent level of care and efficiency.

How likely would you be to recommend Seabourne House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I visit Seabourne once a month and enjoy a lovely welcome from all the team as well as the residents.
The atmosphere is joyful and the team always make the residents feel on top of the world.

How likely would you be to recommend Seabourne House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My sister is very well cared for at the above home. I am very happy with management and staff who lovingly care for my sister.

How likely would you be to recommend Seabourne House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

I have been very impressed by the comfortable rooms and facilities at the Seabourne House Care Home. The staff are very friendly and caring and the management is always open to queries, comments or requests. Just occasionally certain issues arise regarding my mother’s individual requirements but she seems to be settling in.

How likely would you be to recommend Seabourne House Care Home? Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

I just want to say how thankful I am to see my sister at peace with herself.
I wish to thank all the staff giving my such peace of mind.

How likely would you be to recommend Seabourne House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

Very pleased with everything. It is lovely the way you take my sister-in-law out to places and shows. Given that she has this illness you have managed to keep her in a much calmer way. Your medication is just right. Your staff have all overcome her resistance to medication. Well done.

How likely would you be to recommend Seabourne House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.2 out of 5

It's almost three years since my wife entered Seabourne House Care Home with dementia. Over the period I have visited her every day for six hours in order to help and encourage her and the care staff in feeding etc. In that time, I have seen many changes but the one thing that has impressed me has been the effort to retain perfection in what is often an impossible situation. Here residents are noncompliant with carers. The patience and skill of the staff is remarkable, under the stress they find themselves. I admire and respect all at Seabourne House Care Home, thank you a million times.

How likely would you be to recommend Seabourne House Care Home? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

Submit a Review for Seabourne House Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Seabourne House Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Seabourne House Care Home