The Knoll Care Home

335A Stroud Road, Tuffley, Gloucester GL4 0BD
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8.7 50 Reviews
  • The Knoll Care Home, Gloucester
The Knoll Care Home is a stunning partially Grade II listed Georgian building located in the charming village of Tuffley in Gloucester with scenic views overlooking the Malvern Hills and easy access from the M5 motorway.

The Knoll Care Home offers quality personalised residential & dementia care for up to 29 residents in a pleasant countryside environment. The friendly and professional care team pride themselves in providing expert care and a comfortable and friendly atmosphere for both residents and their families. All team members are experienced in dementia care and they provide care in a person-centred way to make residents feel comfortable and included.

Facilities include a large communal lounge and dining room area that provides residents with the ideal environment to enjoy a wide range of activities, create friendships and interact with others. There is also a sun lounge area where residents can relax with their families. The Knoll Care Home has 24 fully furnished and spacious single bedrooms as well as 2 shared bedrooms that are perfect for married couples.

The passionate and dedicated care team work closely alongside residents and their families to provide quality care that is based on each resident’s specific needs. Friends and families are always welcome to visit and can even join their loved ones at meal times.

With strong links to the local community, there is always lots to do. From light exercise classes to weekly visits from local churches, the Activities Coordinator provides a large variety of daily activities that incorporate residents interests and wishes.
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Care Provided by The Knoll Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1250
  • Self-Funded Residential Dementia Care: £1050 – £1350
  • RESPITE Self-Funded Residential Care: £900 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

Fees depends on individual level of care and support needs.

These prices are only a guideline, please contact The Knoll Care Home to find out the exact price for your requirements.

Contact The Knoll Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact The Knoll Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Reece Welsted (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (5)

Visiting

  • Offering both short and long-term care packages. The staff at The Knoll Care Home always happy and warm welcome to visitor and show people around the home. Visitors can come at any time without an appointment. The Knoll Care Home recognizes that choosing a care home may be a difficult and emotional time, and is here to help in any way possible. To meet with the manager or for private discussion, please phone to make an appointment. The Knoll Manager and staff are always happy to provide information regarding care and service at The Knoll. The manager is in the building most of the time as it is his passion to ensure members of staff provide person-centred care, to ensure service users are safe, healthy and cheerful.

Parking

  • Large car park at the front of the home.

The Knoll Care Home Reviews (50)

8.7

The Knoll Care Home has a Review Score of 8.7 (8.747) out of 10, based on 7 reviews in the last 2 years.
Over all time The Knoll Care Home has 50 reviews.

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Review from Rhys J (Son of Resident) published on 1 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad's very well looked after, he always looks well and seems very happy.
Reply from Hasib Rahman, Home Manager at The Knoll Care Home
Rhys, thank you for your positive review/feedback which always inspires us and makes us feel we are doing something good for our service user and their family.
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Review from A Y (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are happy about our mother's care at The Knoll Care Home. The staff are supportive, the manager is friendly and helpful.
Reply from Hasib Rahman, Home Manager at The Knoll Care Home
Hi,
Thank you for your kind review. We will do our best to make our service users comfortable and safe. We are a small but friendly care home and our members of staff always go the extra mile to…read more
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Review from Tracey C (Daughter of Resident) published on 11 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is well looked after, the staff are fantastic and help him in many ways. He cannot remember much but the way the staff are around him when I visit is excellent. When I'm older, I would love to be in this care home.
Reply from Hasib Rahman, Home Manager at The Knoll Care Home
Hi Tracey,
I am really speechless as well as very proud after seeing your comments. Your kind words and support inspire us (any care sector people). We will try our best to give our 100% to support…read more
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Review from June N (Daughter of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely, friendly, caring staff. There could be more of a menu choice for vegetables, though good foods.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Thank you for your review which helps us to develop our service if there are any requirements and also gives us the opportunity to go the extra mile.
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Review from N H (Son of Resident) published on 1 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very supportive staff and manager during Dad's short stay. Dad enjoyed his room setting and environment. Thank you to the home manager for your help!
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Thank you for your kind words and excellent feedback about The Knoll and our support. This will help us to go the extra mile in our work.
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Review from Donna H (Daughter of Resident) published on 22 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall extremely likely to recommend.
Staff - some are excellent, so are good.
We are happy my mum is cared for at The Knoll.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi D
Thank you for your kind feedback. We appreciate your comments and feedback, which helps us to create the person-centred way to support our service users' further action.
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Review from Heather T (Cousin of Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am pleased with the way my cousin is treated by all the staff. The home is spotlessly clean and the food is first-class for elderly people with plenty of choice. The manager treats all visitors as friends - he is ideal for his job. Even the handyman takes an interest in all the residents.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Heather, thank you for your kind words and feedback. You always support us, not just as a service user family but also as a friend and The Knoll well-wishers.
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Review from Paul C (Son of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are extremely happy with the care my mother is receiving. The manager and staff are very good and helpful.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Paul, thank you for your kind words and support regarding our home, staff and the care we are passionate about. Your good feedback inspires us to go the extra mile.
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Review from Beryl P (Sister of Resident) published on 5 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband and I took my sister to The Knoll Care Home on Sunday 12th December 2021. This was necessitated by the fact that her husband, her carer, was in hospital at the time. I have been delighted by the excellent care my sister received there up until when she sadly died there yesterday 20th July
2022. She even managed to celebrate her 90th birthday in May 2022 and we had a little tea party to mark the occasion although, sadly, due to her illness with Alzheimer's, she was completely unaware of this herself. The manager and staff of The Knoll are excellent and always gave me updates on her condition when I rang them.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Beryl
Thank you for your kind words. We believe for any person coming to live at The Knoll, this is their home and we look at them according to their need in a person-centred way. Your positive…read more
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Review from S P (Son of Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care and service in a friendly and homely atmosphere. Whilst choosing residential care for a relative is often a challenging decision; The Knoll handled the transition extremely well, creating a welcoming and familiar atmosphere that not only met his physical needs but created an environment
which support the transition from home. The room is light and airy and provides a wonderful countryside view, which gives hours of enjoyment. Food is varied, and excellent entertainment is regular and stimulating. Overall, a five-star experience.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Stephen, thank you very much for your kind words and an excellent review. It is really touching us and shows that we care and people observing, what we are doing to support our service users. What…read more
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Review from Graham C (Son of Resident) published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely satisfied with the level of care my mother is receiving. She is happy and settled and enjoying the company she is with.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Graham, thank you for lovely review. Your review inspires us and gives us the strength to keep going the extra mile. You regularly visit your mother and see how members of staff work hard and are…read more
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Review from J D (Son of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the overall service. The manager is most helpful at all times.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Thank you for your kind review. Hope we will continue to continue our service for the best interests of our service users.
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Review from Diane G (Daughter of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff I have come into contact with to be particularly caring. My mum is enjoying her staff and feels cared for. Mum has a lovely, sunny room with a great view that she appreciates. She's started to make friends and chat with other residents a little more now than when she first arrived.
She's looking forward to doing activities during the day once they commence and looking forward to having more visitors and go out more now the Covid restrictions are starting to be lifted.
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Review from P C (Son of Resident) published on 31 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad moved to The Knoll in August 2021. Sadly, my mum passed away and my dad is living there. My mum and dad get extraordinary support from the home manager to the maintenance man at The Knoll. They are very caring, supportive and always go the extra mile. All my family members are happy about
them.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi, Thank you for your kind review. We hope to continue our service and high standards, as required.
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Review from N B (Daughter of Resident) published on 12 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pleased with the care provided for our dad. Staff are always very friendly and helpful. Always very welcoming. We're always told of any changes to our dad's needs. And staff are quick to react if a challenge arises. Well done, keep up the good work.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Thanks for your review and my attention to cleanness. your review always inspired us to feel we are doing great job. Thank you. We are trying our best and I already discussed with domestic and care…read more
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Review from Simon C (Friend of Resident) published on 18 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lot of care is always taken by the team to make sure we’re all comfortable, accommodated and looked after. The grounds are lovely to be in and they always seem to be working to improve the facilities.
Reply from Hasib Rahman, Home Manager at The Knoll Care Home
Hi Simon
Thank you for your kind words and review. Hope we are continuing to support our service user in a person-centred way.
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Review from Deborah L (Daughter of Resident) published on 2 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family and I were nervous about letting Dad go to a care home but we had no choice in the end. The staff were always kind and friendly. I used to phone day and night to see how Dad was doing. The staff were always happy to update me, despite being busy. Communication was great. The staff always updated
me on Dad's health and did everything to make his stay at The Knoll more comfortable, involving various outside agencies, at times. The manager was very hands-on which I thought was excellent. The staff treated my dad with great care and compassion. The manager always asked after Mum too, as the separation from Dad, after 55 years of marriage, was hard at times. Excellent overall care.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Deb, Thank you for your generous comments about us. We are here to support individuals who come here for a long time or short stay. Our pride is when making someone smile, or when families say we…read more
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Review from Sarah W (Granddaughter of Resident) published on 4 March 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I cannot speak highly enough of the care my nan receives. She is very happy, and well looked after! Even in covid times, the care home maintains the resident's safety, but also, ensuring they can keep visits going by creating a safe pod for us to use while visiting and following all Government guidelines.
Nowhere is good as being at home, but this comes a very close 2nd.
I have no worries at all with my nan being at The Knoll and feel very reassured she’s in the best place every time I visit.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Sarah, thank you for your kinds words. We are here for our service user, and we do not mind to go for the extra miles. I assure you that working care home is my passion, and my team always work…read more
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Review from O K (Friend of Resident) published on 3 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend was very worried about going into a care home, but knew she was unable to live alone. When we arrived, she received a very warm welcome and was soon put at ease, difficult with Covid 19 in place! I mentioned it was her birthday in a few days time, but they had already realised this and had
arranged a tea and cake. She loved it. Since then, she has settled very well and praises the staff, the lovely meals and amazing cakes. They are all so kind and caring.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Kelly
Thank you for your lovely words. I can assure you that I have a very good team who are very caring and always go the extra mile for our service users and their family. My maintenance man,…read more
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Review from Tracey W (Daughter of Resident) published on 3 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Our parents were admitted to The Knoll for respite care in mid-August and will now be staying there long term. Obviously, we have not been able to go into the property but the staff have been really helpful with organising visits and phone calls. Our parents seem happy and settled. Both report that
the food is good and Mum enjoys the bingo. We have been particularly impressed with the team's interactions with us. They are very proactive in keeping us up to date with our parents' health issues and general well-being.
Reply from Mohammed Rahman, Home Manager at The Knoll Care Home
Hi Tracey, Thank you for your nice comments. We are cleaning all over the home 100% and other professionals always praise us for that. We treat our residents with respect and dignity, We care about…read more
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Current Review Score: 8.7 (8.747)

Overview of Review Score

The Review Score of 8.7 (8.747) out of 10 for The Knoll Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.265 for The Knoll Care Home is calculated as follows: ( (59 Excellents x 5) + (11 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 83 Ratings = 4.265
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.482 Points relating to the number of positive Reviews for The Knoll Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 6 Positive Reviews ÷ 6.8 = 0.882
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Reece

Reece Welsted

Job Title: Home Manager Joined: 2025

Over the past 8 years, working my way up from a volunteer in a care home, to achieving my level 5 in leadership and management for Adult Care, to managing a care home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Knoll Care Home to verify any information. View our terms and conditions. The Knoll Care Home has an Enhanced Service - more info.