The Knoll Care Home

Very pleased with the overall service. The manager is most helpful at all times.

I have found the staff I have come into contact with to be particularly caring. My mum is enjoying her staff and feels cared for. Mum has a lovely, sunny room with a great view that she appreciates. She's started to make friends and chat with other residents a little more now than when she first arrived. She's looking forward to doing activities during the day once they commence and looking forward to having more visitors and go out more now the Covid restrictions are starting to be lifted.

My mum and dad moved to The Knoll in August 2021. Sadly, my mum passed away and my dad is living there. My mum and dad get extraordinary support from the home manager to the maintenance man at The Knoll. They are very caring, supportive and always go the extra mile. All my family members are happy about them.

Pleased with the care provided for our dad. Staff are always very friendly and helpful. Always very welcoming. We're always told of any changes to our dad's needs. And staff are quick to react if a challenge arises. Well done, keep up the good work.

A lot of care is always taken by the team to make sure we’re all comfortable, accommodated and looked after. The grounds are lovely to be in and they always seem to be working to improve the facilities.

My family and I were nervous about letting Dad go to a care home but we had no choice in the end. The staff were always kind and friendly. I used to phone day and night to see how Dad was doing. The staff were always happy to update me, despite being busy. Communication was great. The staff always updated me on Dad's health and did everything to make his stay at The Knoll more comfortable, involving various outside agencies, at times. The manager was very hands-on which I thought was excellent. The staff treated my dad with great care and compassion. The manager always asked after Mum too, as the separation from Dad, after 55 years of marriage, was hard at times. Excellent overall care.

I have no worries at all with my nan being at The Knoll and feel very reassured she’s in the best place every time I visit.

My friend was very worried about going into a care home, but knew she was unable to live alone. When we arrived, she received a very warm welcome and was soon put at ease, difficult with Covid 19 in place! I mentioned it was her birthday in a few days time, but they had already realised this and had arranged a tea and cake. She loved it. Since then, she has settled very well and praises the staff, the lovely meals and amazing cakes. They are all so kind and caring.

Our parents were admitted to The Knoll for respite care in mid-August and will now be staying there long term. Obviously, we have not been able to go into the property but the staff have been really helpful with organising visits and phone calls. Our parents seem happy and settled. Both report that the food is good and Mum enjoys the bingo. We have been particularly impressed with the team's interactions with us. They are very proactive in keeping us up to date with our parents' health issues and general well-being.

Altogether an excellent nursing home. I can thoroughly recommend it.

My mother has been a resident at The Knoll Care Home in Gloucester since April 2020. She is extremely happy there and is engaging with other residents and staff well. Overall I feel she is being very well looked after which gives me great peace of mind. The staff are all pleasant and helpful at all times.

My Aunt has been a resident for some time. I am happy knowing that she is content and very well cared for. She has a beautiful room with stunning views which she enjoys. My Aunt enjoys a varied menu whilst sharing the company of other residents she has formed a friendship with. Recently she became very unwell and the staff took immediate action to ensure her safety and well-being, she was admitted to hospital for treatment, The Knoll checked on her by phone regularly. I have to say the staff are exceptional in the way they are towards the residents, their commitment during this difficult time is simply amazing. I feel I must single out one in particular who has always given me feedback on my Aunt when I am visiting without me having to ask. This is my personal opinion based on my own experience and comments from my Aunt. Thank you, everyone, for being so caring.

I want to say a big thank you to all the staff at The Knoll who looked after my uncle during the 18 months he was there. I'm sure that my uncle considered his carers as friends and staff were always friendly, caring and helpful to him and us, his family, especially in the latter days of his time at The Knoll during the lockdown.

Every one of the staff and management at The Knoll Care Home was exceptionally kind and attentive to my Mum when she was there for 3 weeks of respite care after a bad fall at home. She was very happy there, very comfortable and her every need was catered for, the whole family is grateful to them all. She is 90 and is recovering well. Many thanks to you all.

My grandad is very happy and settled in the home. The staff are very friendly. The home is very clean and tidy.

When visiting our relative we are greeted by very pleasant and polite staff and management. Our relative has been in The Knoll Care Home since 2007 and her treatment has been excellent.

The love and care extended to mum during the whole period of her stay was wonderful. we found all staff genuinely kind and caring. All needs were met and monitored. We never felt that we had to check or question the care given. Mum settled in and relaxed as soon as she moved in and loved the staff as if they were family. There were also times we felt staff went above and beyond - for example visiting mum in hospital. Thankyou

I am so impressed with the friendly environment created for all the residents to enjoy, it's like a very good hotel. The food is very good and the staff spoil my father like he is part of their family. I couldn't wish for better care for him. He is always smiling, singing and laughing.

My personal experience has proved to be a great help to me, the overall care and kindness shown by staff and management to residents and visiting family and friends could not be bettered. This also includes the backroom team i.e., Kitchen and maintenance staff. Everyone shows a dedication to their work in the nicest possible way, very often in difficult situations. The link up with the surgery is a big plus, the doctors and district nurses are all on hand and give wonderful service.