The Knoll Care Home

335A Stroud Road, Tuffley, Gloucester GL4 0BD
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7.5 47 Reviews
  • The Knoll Care Home, Gloucester
The Knoll Care Home is a stunning partially Grade II listed Georgian building located in the charming village of Tuffley in Gloucester with scenic views overlooking the Malvern Hills and easy access from the M5 motorway.

The Knoll Care Home offers quality personalised residential & dementia care for up to 29 residents in a pleasant countryside environment. The friendly and professional care team pride themselves in providing expert care and a comfortable and friendly atmosphere for both residents and their families. All team members are experienced in dementia care and they provide care in a person-centred way to make residents feel comfortable and included.

Facilities include a large communal lounge and dining room area that provides residents with the ideal environment to enjoy a wide range of activities, create friendships and interact with others. There is also a sun lounge area where residents can relax with their families. The Knoll Care Home has 24 fully furnished and spacious single bedrooms as well as 2 shared bedrooms that are perfect for married couples.

The passionate and dedicated care team work closely alongside residents and their families to provide quality care that is based on each resident’s specific needs. Friends and families are always welcome to visit and can even join their loved ones at meal times.

With strong links to the local community, there is always lots to do. From light exercise classes to weekly visits from local churches, the Activities Coordinator provides a large variety of daily activities that incorporate residents interests and wishes.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £900 – £1250
  • Self-Funded Residential Dementia Care: £1050 – £1350
  • RESPITE Self-Funded Residential Care: £900 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1300

Fees depends on individual level of care and support needs.

These prices are only a guideline, please contact The Knoll Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sara Gardner (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (5)

Visiting

  • Offering both short and long-term care packages. The staff at The Knoll Care Home always happy and warm welcome to visitor and show people around the home. Visitors can come at any time without an appointment. The Knoll Care Home recognizes that choosing a care home may be a difficult and emotional time, and is here to help in any way possible. To meet with the manager or for private discussion, please phone to make an appointment. The Knoll Manager and staff are always happy to provide information regarding care and service at The Knoll. The manager is in the building most of the time as it is his passion to ensure members of staff provide person-centred care, to ensure service users are safe, healthy and cheerful.

Parking

  • Large car park at the front of the home.

The Knoll Care Home Reviews (47)

7.5

The Knoll Care Home has a Review Score of 7.5 (7.524) out of 10, based on 4 reviews in the last 2 years.
Over all time The Knoll Care Home has 47 reviews.

Overall Experience
  • 40
  • 6
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  • 1
Date Published
  • 47
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Reviewer Connection to The Knoll Care Home
  • 19
  • 11
  • 4
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  • 1
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  • 1
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  • 1
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Total of 47, showing 41-47
Review from Christopher E (Nephew of Resident) published on 2 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
I want to say a big thank you to all the staff at The Knoll who looked after my uncle during the 18 months he was there. I'm sure that my uncle considered his carers as friends and staff were always friendly, caring and helpful to him and us, his family, especially in the latter days of his time at
The Knoll during the lockdown.
Reply from Hasib Rohman, Home Manager at The Knoll Care Home

Hi Christopher, thank you for your positive review regarding our home and members of staff. We are dedicated and passionate about what we do (care and support we provide to our service users).
Our care staff, as well as other staff, are very caring, loving and friendly towards our service users. We hope to continue to provide better service and care to our service users.
Thank you again.

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Review from L J (Daughter of Resident) published on 8 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every one of the staff and management at The Knoll Care Home was exceptionally kind and attentive to my Mum when she was there for 3 weeks of respite care after a bad fall at home. She was very happy there, very comfortable and her every need was catered for, the whole family is grateful to them all.
She is 90 and is recovering well. Many thanks to you all.
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Review from Samantha W (Granddaughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandad is very happy and settled in the home. The staff are very friendly. The home is very clean and tidy.
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Review from Alan C (Cousin of Resident) published on 1 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting our relative we are greeted by very pleasant and polite staff and management. Our relative has been in The Knoll Care Home since 2007 and her treatment has been excellent.
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Review from Miranda P (Daughter-in-law of Resident) published on 14 March 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The love and care extended to mum during the whole period of her stay was wonderful. we found all staff genuinely kind and caring. All needs were met and monitored. We never felt that we had to check or question the care given. Mum settled in and relaxed as soon as she moved in and loved the staff as
if they were family. There were also times we felt staff went above and beyond - for example visiting mum in hospital. Thankyou
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Review from Maureen G (Daughter of Resident) published on 19 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so impressed with the friendly environment created for all the residents to enjoy, it's like a very good hotel. The food is very good and the staff spoil my father like he is part of their family. I couldn't wish for better care for him. He is always smiling, singing and laughing.
Reply from Philip Dutton, Director at The Knoll Care Home

Thank you for taking the time to to review our service. I am delighted you are happy with the care your father receives.

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Review from Ken T (Husband of Resident) published on 13 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My personal experience has proved to be a great help to me, the overall care and kindness shown by staff and management to residents and visiting family and friends could not be bettered. This also includes the backroom team i.e., Kitchen and maintenance staff. Everyone shows a dedication to their work
in the nicest possible way, very often in difficult situations. The link up with the surgery is a big plus, the doctors and district nurses are all on hand and give wonderful service.
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Current Review Score: 7.5 (7.524)

Overview of Review Score

The Review Score of 7.5 (7.524) out of 10 for The Knoll Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.833 for The Knoll Care Home is calculated as follows: ( (29 Excellents x 5) + (6 Goods x 4) + (1 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 48 Ratings = 3.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.691 Points relating to the number of positive Reviews for The Knoll Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 3 Positive Reviews ÷ 6.8 = 0.441
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Reece

Reece Welsted

Job Title: Home Manager Joined: 2025

Over the past 8 years, working my way up from a volunteer in a care home, to achieving my level 5 in leadership and management for Adult Care, to managing a care home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Knoll Care Home to verify any information. View our terms and conditions. The Knoll Care Home has an Enhanced Service - more info.