The Knoll Care Home

If you are faced with the difficult decision of finding a Care Home for your loved one then we heartily recommend.

It is early days for me to properly complete the ratings but our experience so far has been excellent, professional but caring and supportive - thank you.

I really can't fault this care home. From the moment you walk in, it's bright and airy, and the main area where everyone sits and meets has such a warm, welcoming feel to it. The staff are genuinely caring and hopeful - you can tell they're on the ball and really pay attention to the little things. The bedrooms have everything residents need, and it's clear a lot of thought has gone into making people feel comfortable and looked after. Couldn't recommend it more.

As always staff always listen and very attentive. Manager and 2nd in command are great communicators and really show they care. Given that I live in the US relying on the home is vital for me there is no one else to look after my Dad so this home is a god send.

The staff are very friendly, approachable and helpful at The Knoll. It has been a big thing to transfer care of my beloved grandmother, but I can see her needs are being met well and she's benefitting from The Knoll's services, facilities and staff.

My wife has been at the knoll for approximately 2 & half year I'm so grateful to the staff for being so caring and passionate with the care they are giving my wife nothing too much trouble and Cara is amazing the new manger has had such a positive approach and made thing even better it feels like a family for me

I have found the service good/satisfactory. One point is the regularity with which the manager changes. I am not happy with the fact that my mother has been kept in her room for several years now. I know that she is no longer able to socialise but I feel she has been bed bound longer than necessary.

My lovely mum-in-law reached the point where she needed 24-hour care, which isn't an easy thing for any family. However, my wife had been given a good report about The Knoll and luckily, there was a room available, so Mum moved there in September and settled in pretty quickly. We have been impressed with the level of care provided and the kindness and patience of the staff and management, always ensuring that any health issues that arise are dealt with promptly. Mum has been much better in herself since moving to The Knoll - she is eating better and is happier having more company than she did living on her own. She was offered the opportunity to move into a bigger room recently, which has a wonderful view over the lovely gardens at the rear, where mum loves to watch the wildlife, including deer, hares and rabbits. I am so pleased that, due to the confidence my wife has in the staff at The Knoll, the stress she was under is no longer an issue, thanks to Reece and his brilliant staff.

You know your family member well be safe

First time visiting and first impressions are good. Everywhere was clean and tidy. The staff were all very friendly. Came when a xmas event was going on and it looked like all the residents were enjoying themselves. It was well organised from what I saw. Look forward to visiting again.

First time visiting, staff lovely and caring nice and clean. Residents was enjoying the event what was going on and spoke to some of the residents who were lovely.

My mum has been a resident for nearly 18 months and I am so pleased with the care, support and welfare being provided. I feel so much better in myself knowing she is happy safe, and secure in this wonderful care home. She enjoys all the activities and she has a brilliant rapport with the staff. Thanks to the care home for giving my mum a wonderful lease of life.

My friend moved in to The Knoll at the end of July at first was very unsure but now has settled and has nothing but praise for the staff and food. Also has started to mix in the dining room and take part in activities. Always made welcome when visiting.

This is a place I would send my worst enemy. Totally mis advertised and misleading website. It hardly does anything that it advertises. Ive never seen a written menu in a folder to choose from, and as for a wine menu??!!!!! never seen a bottle of wine there.! The care is not up to standard at all. Breakfast meals constantly missed with various residents, clothing going missing and misplaced, cleanliness an issue. Twice in the last months my mother was there, residents saying 'if i pretend to be dead, maybe they will notice me' soul destroying to be around.

Excellent staff who are caring and empathetic. Generally good facilities only marked down slightly by rooms not being en suite. I think in this day and age all care facilities should have at least some en suite rooms for guest able to use them unattended to maintain individual dignity. I accept this facility probably does not have the infrastructure to support this. I only have respect and gratitude to a caring staff and carers.

Staff are very friendly and keep you informed about any actions or problems that may arise. Good activities which unfortunately my mother will not participate in but thats not without the staff trying.

Everyone is very kind and very helpful and very committed to all residents and visitors.

We visited The Knoll in Gloucester to see my grandad and the home had a party, a lady was one hundred years old and another couple had been married sixty years. The manager and staff did a fantastic job decorating and cooking the lovely food. My grandad was not well, so was asleep and did not get to enjoy the party. The singer was good and sang lots of songs the residents liked.

The Knoll Care Home is a wonderful place. My mum was there for two years before she passed away. I would recommend The Knoll Care Home 100%. All staff are lovely and care for the residents as their own family.

If you are looking for somewhere that doesn’t just meet your loved one's physical needs but gets to know them as an individual and does their utmost to cater for that - this should be your choice. Thank you to every member of the staff.