Cary Brook

Millbrook Gardens, Castle Cary BA7 7EE
Review Us
9.6 92 Reviews
  • Cary Brook, Castle Cary
Cary Brook maintains a home-from-home environment, combining the benefits of an independent lifestyle with quality care provision. Cary Brook has been recognised under the Gold Standard Framework Award for end of life care.

An activities coordinator makes sure there is always plenty to do and enjoy, and residents have access to Skype and WiFi to keep in touch with friends and family. A catering team prepare nutritious meals onsite to suit taste, meet care requirements and maintain a healthy diet.

The team are highly-trained and experienced in many specialist and sensitive needs, including supporting adults with dementia.
Show Cary Brook on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 45 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1330 – £1530
  • Self-Funded Residential Dementia Care: £1330 – £1530
  • RESPITE Self-Funded Residential Care: £1330 – £1530
  • RESPITE Self-Funded Residential Dementia Care: £1330 – £1530

Cary Brook fees generally range from £1,330 – £1,530 per week, adjusted to individual care requirements.

These prices are only a guideline, please contact Cary Brook to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Chris Hayes (Interim Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (45)

Cary Brook Reviews (92)

9.6

Cary Brook has a Review Score of 9.6 (9.585) out of 10, based on 24 reviews in the last 2 years.
Over all time Cary Brook has 92 reviews.

Overall Experience
  • 66
  • 26
  • 0
  • 0
  • 0
Date Published
  • 92
  • 5
  • 13
  • 24
  • 68
Reviewer Connection to Cary Brook
  • 35
  • 19
  • 14
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 92, showing 81-92
Review from Hazel R (Daughter of Resident) published on 27 April 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Due to Mum's condition getting worse, she had to leave Cary Brook but from the day she went there, she was treated with the most wonderful care and attention. Nothing was too much trouble for the staff who were all kind beyond words. I cannot praise them too highly and would thoroughly recommend Cary
Brook to anyone thinking of placing a loved one there. I can't imagine anywhere better!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Terry J (Friend of Resident) published on 20 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is of 5-star care! Everything is addressed.
Unfortunately, Cary Brook cares for dementia patients and most of them do not appreciate where they are.
My wife's father is in a home which charges similar fees but no way does it compare.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Isobel C (Friend of Resident) published on 12 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cary brook is a very pleasant warm and welcoming facility. Residents are well cared for and comfortable. I am unable to comment on some of the options below as I have no personal experience of them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth G (Daughter of Resident) published on 19 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum moved to Cary Brook at the end of November 2017. One of the hardest decisions I’ve had to make but, sadly, Mum’s Alzheimer’s had moved in to another phase. All the staff are wonderful, supportive, caring and patient. Cary Brook is a cosy, comfortable and safe environment as well as efficient.
Mum settled in quickly helped I’m sure by the supportive staff and general ambience of the home.
Dealing with some quite difficult situations due to the nature of the people they care for, I don’t have the words to express my full appreciation for making Mum welcome and the care they now provide.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B P (Daughter of Resident) published on 25 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cary Brook's care, empathy and kindness to my mother which she was in their home was second to none. Staff were always cheerful, engaging and patient with all her needs.


The managers were always accessible and kept the family fully informed of any arising issues or concerns. The residents were kept

engaged for as much as they wished to be in activities and life.


I would highly recommend this home.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P S (Son of Resident) published on 24 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was in Cary Brook for one year and was happier there than in her previous care home. The atmosphere and ratio of men to women was much better.
Airier, brighter and generally less formal and much friendlier.


The staff were very caring and patient.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah L (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and environment provided by Cary Brook cannot be faulted. All the staff have been consistently attentive, very good-humoured and kind throughout my mothers stay at Cary Brook. My brother and I can be reassured that my mother is receiving the best care possible and in the best environment during
this very sad time of my mother's life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and welcoming and always busy and efficient.
Individual room was light and bright and always immaculate in tidiness and cleanliness. Common rooms were modern and bright, lots of windows to see the world outside.
Activities were varied and frequent and seemed well planned.
Cary
Brook treated residents as individuals. Dad was encouraged to "be himself" - his past was respected and shared. He was given freedom in a safe environment - where he could be part of a community again.
His end of life care was dealt with very sensitively for which we were very grateful.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P H (Son-in-law of Resident) published on 7 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law was at Cary Brook from December 2015 until January 2017 when she passed away. During her stay, she was shown great care by all the staff. It is a wonderful place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charles S (Son of Resident) published on 30 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother had vascular dementia and was a resident from Nov 2013 until she died peacefully at Cary Brook in Jan 2017. The staff, their care and empathy with the residents were exemplary. Mum was always happy, relaxed and well entertained. She made good friends and these friendships were encouraged
and assisted. She had swallowing issues but these were allowed for and her weight was maintained throughout her residency by the staff which was quite an achievement. The facilities and equipment are excellent and well adapted to residents' needs. I was kept well informed and consulted on all medical issues and was allowed to contribute to coming up with the most suitable care plan for my mum. On special family events when our full attention was not available, single staff members accompanied my mum and blended is as responsible family members and were a credit to the home and its caring ethos. On her death, we were touched at how affected the staff were, a sign of a real affection.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Harriet R (Friend of Resident) published on 16 August 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit one of the residents regularly and am very impressed by the care and welfare shown to the residents here. The staff are so kind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen G (Resident) published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Cary Brook was a very well run and comfortable home. The staff there are excellent. Nothing was too much trouble. There was not one unfriendly member of staff there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.585)

Overview of Review Score

The Review Score of 9.6 (9.585) out of 10 for Cary Brook is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.585 for Cary Brook is calculated as follows: ( (177 Excellents x 5) + (101 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 287 Ratings = 4.585
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cary Brook is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Jul 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Chris

Chris Hayes

Job Title: Interim Registered Manager

Being Interim Manager of Cary Brook is such a rewarding and interesting role, and it truly is a privilege to care for and get to know our residents who are living with dementia. Listening to the residents’ life stories is both amazing and surprising – it is unbelievable how much some of them have done in their lives and they are a real inspiration to me. I love it when the residents come and sit in the office with me to have a chat.


Cary Brook is a homely and friendly place, filled with laughter, singing and smiles. My close-knit team support each other and go the extra mile for those in our care. It is so rewarding to know that our residents feel at home here, and to receive feedback from their loved ones to say how happy they are at Cary Brook.


I am a very approachable person and always happy to have a chat, so if you would like to find out about how Cary Brook can support you or a loved one, please get in touch.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cary Brook to verify any information. View our terms and conditions. Cary Brook has an Enhanced Service - more info.